CC desktop app Mac sign in problem - stuck in a loop

When i try to sign in on the desktop app Mac it says I have signed out and I need to sign in again. This is a perpetual loop.
mac_os_10.7.5
many thanks for any help.
StuArt1201

Abhijit,
I'm afraid that my problem with the CC Desktop App Home panel is NOT a disk permissions issue...
Per your suggestion, I verified my hard drive, repaired permissions, and rebooted my laptop. However, when I click on the Creative Cloud icon in the Finder's menu bar, the Home panel still displays a continually spinning gear wheel, as it did previously. The Apps panel is properly displayed, and the Files and Fonts panels display "coming attractions" messages; I don't have any projects in the Behance panel.
Prior to visiting this forum, I did a Google search on the problem of "CC Desktop App Home Panel Hangs," and I found a couple posts suggesting that the only way to cure this problem is to uninstall all CC/CS6 apps, use Adobe Cleaner to clean up the CS6/CC installation, and then reinstall all the apps via CC...and that doing all this does not necessarily prevent the problem for recurring.
I must say that I'm finding certain aspects of the Creative Cloud implementation to be surprisingly buggy. I've already lost a couple day's work to dealing with Creative Cloud installation and functionality issues--which is very frustrating, to say the least.
That being said, if you have any other suggestions, I'm willing to try them, as I would like to get my Creative Cloud installation working properly.

Similar Messages

CC desktop app automatically signs out

Recently extended my CC subscription, but now cannot open programs and the CC desktop app automatically signs me out as soon as I log in. Help!

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792

Why won't creative cloud desktop app mac open?

All my apps work, but the desktop app will not open. Using Mavericks 10.9.5. Any ideas?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

My CC Desktop App (Mac) Home Panel is Hanging with a Spinning Gear Wheel

I'm running Adobe CC Suite on a MacBook Pro (OSX 10.7.5). Everything was working fine until I shut off and unplugged my laptop for a weekend. When I started it up, the CC Desktop App launched and complained that it couldn't find an Internet connection (even though my browser and Apple Mail apps were working fine.) I closed the CC Desktop App, reopened it, and ever since then, the CC Desktop App Home panel hangs with a spinning gear wheel. The Apps panel in the CC Desktop app seems fine.
I tried deleteing the opm.db file inside the OOBE folder in my User Library. This caused the CC Desktop App to ask to to login upon launch. But, once I logged in, the spinning gear wheel started up again.
Anyone know what might be going on here or how to fix this problem?

Abhijit,
I'm afraid that my problem with the CC Desktop App Home panel is NOT a disk permissions issue...
Per your suggestion, I verified my hard drive, repaired permissions, and rebooted my laptop. However, when I click on the Creative Cloud icon in the Finder's menu bar, the Home panel still displays a continually spinning gear wheel, as it did previously. The Apps panel is properly displayed, and the Files and Fonts panels display "coming attractions" messages; I don't have any projects in the Behance panel.
Prior to visiting this forum, I did a Google search on the problem of "CC Desktop App Home Panel Hangs," and I found a couple posts suggesting that the only way to cure this problem is to uninstall all CC/CS6 apps, use Adobe Cleaner to clean up the CS6/CC installation, and then reinstall all the apps via CC...and that doing all this does not necessarily prevent the problem for recurring.
I must say that I'm finding certain aspects of the Creative Cloud implementation to be surprisingly buggy. I've already lost a couple day's work to dealing with Creative Cloud installation and functionality issues--which is very frustrating, to say the least.
That being said, if you have any other suggestions, I'm willing to try them, as I would like to get my Creative Cloud installation working properly.

Mac App Store sign-in problem

I allowed Mac App Store to download and auto-install OS X 9 Mavericks. Now when I try to download the installer to use on a backup external hard drive partition, I'm required to 'sign-in'. When the "Sign in to download from the App Store" dropdown appears, it already has someone's email address in it, greyed out. I can't click to put the insertion point into that box, so I can't log in. The email address pre-positioned in it is "[email protected]". Have I somehow been hacked during the install?

Change your Sys Prefs and it will open without issue!

Creative Cloud desktop app STILL signing out automatically

I realize there are other threads on this, but wanted to chime in and say this is STILL an ongoing issue. And it seems especially worse after the last CC app update. I've lost count of the number of times I've had to sign in today.
After watching the behavior for two days I've narrowed this down to an issue with Acrobat, at least on my machine. It seems that opening a PDF file is what triggers the issue. This does not happen every time, but every time I get the request to "sign in" and I notice my systray icon is grayed out it's after I've tried to open a PDF file. Sometimes I can open the PDF with no issues, then after a few seconds the file will close and I'll get the "Adobe Software License Agreement" dialog box which I have to accept then have to sign into the cloud again. And of course whenever that happens the next time I try to open any Adobe products I have to accept the licensing agreement each time. Highly annoying!! Is this issue any closer to being resolved??

FWIW, with the help of Adobe support, my own problem seems to have been fixed (and stayed fixed) for about a week.
For clarity, the major problem I had was the one described by the original poster, where I'd pingpong between being able to be logged into either the (Windows 7 32 bit) Creative Cloud app, or into Acrobat, but never both. If I used Acrobat, it would shortly thereafter log me out of CC; then when I logged back into CC, the next time I used Acrobat it would demand me to log in; and the cycle repeated forever.
Anyway. The solution was to:
log out of Creative Cloud
uninstall Acrobat using "Add or remove programs" (aka Programs and Features) from the Windows Control Panel (there were TWO Acrobat entries; I removed both).
check using the Adobe cleaner tool that there were no remaining traces of Acrobat (while leaving intact Creative Cloud and any other apps). In my case there were no remaining traces; presumably if you found any traces of Acrobat you'd use the cleaner tool to eradicate them before proceeding
log back into the Creative Cloud app
re-install Acrobat from within the Creative Cloud app
As I said, all has been well for a week or so. I'll report back if it quits working again.

Creative cloud desktop app keeps signing me out

made a new password and everything. I can't log into the creative cloud app at all.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

App store sign in problem

I recently changed my apple ID when I consolidated an old email and a new one. Well now everytime I try to download or update an app from my macbook air it still shows my old apple log in. What do I do? I've tried logging in and logging out already.

Did you authorize the computer to your updated ID?
Not sure why you are still seeing the old ID if all you did was change the Apple ID that you purchased the apps with to the new ID. But maybe it needs to be re-authorized?
Also, you can try restarting the Mac.
Let em know if either of these clear up the issue. If they don't we will keep digging!
Cheers,
GB

My desktop apps are signed out and I can't sync my preferences

Hi,
I tried to log out and in from adobe manager and fron adobe cloud website but indesign and illustrator are still in a "not signed in" status and won't sync my preferences.
Any ideas? Thanks a lot

Help for Download & Install & Setup & Activation
-Chat http://www.adobe.com/support/download-install/supportinfo/

Mac Mail incoming messages stuck in endless loop

My Mac Mail (Version 7.3) suddenly went crazy on me this morning - when you check for incoming messages, it will show under mail activity that it is checking but the progress bar will fill 80% of the way then stop, with no messages downloaded. And if you go to check for incoming messages again, the total number of messages will double. On and on like that in an endless loop toward infinity. I was able to see that I do not, in fact, have thousands of e-mails waiting for me by clicking account info -> messages on server. Like a dummy I deleted my account (without backing up my sent and drafts, much to my combined shame and dismay) but that didn't fix the problem. I only have one account, a POP3, in my Mac Mail. OSX version is 10.9.4

First thing to do is never post your actual email address in the forums; you don't want to get lots of spam as a result of spambots harvesting that address.
Next, login to the web interface of your .mac account and verify how many messages are actually there, both new Unread messages, and already Read messages. Write those numbers down and then logout.
Quit Mail and go to Home/Library/Mail and remove the mailbox for your IMAP (.mac) account. Then delete any files that start with Envelope Index.
Restart Mail and wait for it to download your .mac email again and rebuild your Mail index; then check to see if the problem continues.

Nokia e72 Messaging problem stuck in a loop

I've been stuck for over 2 hours trying to get my e72 to setup messgeging but when I go through the wizard and enter in my email adress Gmail and Yahoo after password I get put back to the setup process, and I tried adding a pop it took it but then it wouldn't work.
I tried to log into email.nokia.com/account/home.action but non of my email address passwords worked. I then created an ovi mail account verified it all and that won't work on email.nokia.com/account/home.action I have also tried the pop address that went in bust doesn't send a receive and still no go.
This should be a 4 step process and it's taking a long time and still no go.
Does any one know how to get past this area?
Thanks

When using the E72 device in offline mode it's not possible to setup a mailbox for yahoo, hotmail, gmail or other provider (data plan is needed) . This is only valid if setting up the mailbox for the first time. If the user has already set up one mail box with SIM card inserted, after that it's possible to do it in offline mode. Means that you cannot create first mailbox using the Wi-Fi.
After the set up email has done, the synchronisation can be done on the offline mode using Wifi connection.
If setup wizard is running on the loop, you should check that your Data connection (Internet) is ok, and you have entered correct email info.

Desktop App turns black no Apps or content visible

The pop-up window of the Desktop App turns black after a very quick glimpse of the content after starting the Desktop App.
On my desktop computer the content of the Desktop App is visible, but not on my ASUS ROG laptop.
There it turns into a black window.

Hi Sumit,
Have tried both solutions, but they didn't work .
When checking the "Run in 256 colors" box I see the Apps again, but unchecking the box and starting the CC Desktop App gives the same problem again: just a short "flash" of the Apps and than the black window again.
Other possibilities?
Regards,
Edzo

Yosemite won't download - stuck in a loop

Hello,
I have a Mac Mini Mid 2012 using OS 10.9.5. I'm trying to download Yosemite from the app store and it is stuck in a loop.
It gets to 870mb and reverts back to 860mb. It then downloads up to 870mb again, then right back to 860mb.
It does this a few times then I get the error from the app store that says Yosemite can't download and to try again.
Any help on this? I've been trying since Thursday.
Thank you,
J

You may have a problem with the preferences file. Try to remove the file "com.apple.garageband.plist" from your user library to the Desktop.
Quit GarageBand, if it is running.
Open the User Library - on MacOS X 10.7. the library is hidden - use the Finder's "Go" menu in the main menu bar to reveal it ("Finder > Go" and hold down the options key, until the Library appears in the droop down menu)
In the Finder window open the "Preferences" folder and drag "com.apple.garageband.plist" to the Desktop. Then launch GarageBand again.
Now it should start downloading for one last time, but this time be able to write and remember that the download has been accomplished.
Regards
Léonie

I tried to restore my ipad from the device its self and now it is stuck in the loop

I jailbroke my ipad 5 weeks ago but today i wanted to restore my ipad. i did it through the settings app then now it is stuck on the loop which goes round and round

Have you tried placing the device in recovery mode and restoring? Heres the article with the instructions http://support.apple.com/kb/HT1808

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

CC desktop app Mac sign in problem - stuck in a loop

Similar Messages

Maybe you are looking for