CC Desktop app problem?

As of today, May 6th. on same machine with no updates
or installations On running the CC desktop app.
it asks me to enter login details which I do and then it says
"you are signed out" "sign in to continue" I keep entering details
but the same, "you are signed out" BS.
I know details are correct as I can login on the website.
I had the latest version and I have uninstalled and reinstalled to no avail.
What's the problem?
Win 7 Pro

what error?

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Please Help- Forum Solutions Don't Solve Blank Creative Cloud Desktop App Problem!

I'm using Windows 7 and simply want to download a trial version of InDesign. I downloaded the Creative Cloud desktop app and it's blank. Thinking I still need to do more on the Adobe Creative Cloud web site I went and clicked on the download under the InDesign icon there. It says it's downloading but there's nothing shown on my screen to indicate that's the case- and sure enough nothing is actually being downloaded.
I have tried several times the solution mentioned in other posts, restarted my computer but nothing makes the Creative Cloud app appear anything but blank.
Can anyone tell me what's going on and what I need to do to download a trial of InDesign?
Thanks.

Thanks very much for the link.
I systematically implemented each of the recommended fixes:
- Verified I'm connected to the Internet (obviously)
- Verified I can access secure sites
- Checked "hosts" file, verified I have access to activation servers for CS6 or later (but not for not CS5.5), but in attempting to reset the hosts file, did not find any references to "activate.adobe.com. Here's what I saw:
- Verified that the GlobalSign Root CA certificate is enabled ("enabled only for the following purposes") and did not change any of the checked boxes in the list.
After taking all these steps, the situation remains the same- blank Creative Cloud App.
Any further suggestions?
Thanks again for the assistance!

Still no solution (more than 6 weeks) for my CC desktop App problem - get really frustrated

still got the message, I have a download error when I jump to the app section of the cc desktop app

what error?

Namespace problem while updating a desktop app

Hello,
I've searched on a lot of forums but didn't find anything accurate on my problem.
I have an old AIR 2.0 desktop app that updated itself.
I want to update it to the last 3.4 framework. So I followed instructions for the intermediate application to update (between 2.0 and 2.5).
I manage to update from 2.0 to a Air 2.5 intermediate application, while still having the 2.0 namespace in the app descriptor file.
But it is impossible for me to update this 2.5 application (with 2.0 namespace) to a 2.5 namespace !!
Here si my update descriptor file :
<?xml version="1.0" encoding="UTF-8"?>
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Final test
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But I'm having the error 16831 : "Application namespace and update.xml namespace are not compatible".
It seems that my application only wants to update to another one with the exact same namespace.
How this can be ?
Thanks !
I must say that I publish to AIR 2.5 with Flash CS5 and flashpro extension for air (in beta version) as Flash CS6 always overwrite the app descriptor while publishing (so it is impossible to change the namespace to 2.0 for example)

Ok, after having searched a lot, I managed to understand what was going on....
To those interested, the update descriptor must stay in a 1.0 namespace until the end of the process.
When all is updated (app namespace to 2.5), you can use the 2.5 update descriptor namespace....

CC desktop app Mac sign in problem - stuck in a loop

When i try to sign in on the desktop app Mac it says I have signed out and I need to sign in again. This is a perpetual loop.
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many thanks for any help.
StuArt1201

Abhijit,
I'm afraid that my problem with the CC Desktop App Home panel is NOT a disk permissions issue...
Per your suggestion, I verified my hard drive, repaired permissions, and rebooted my laptop. However, when I click on the Creative Cloud icon in the Finder's menu bar, the Home panel still displays a continually spinning gear wheel, as it did previously. The Apps panel is properly displayed, and the Files and Fonts panels display "coming attractions" messages; I don't have any projects in the Behance panel.
Prior to visiting this forum, I did a Google search on the problem of "CC Desktop App Home Panel Hangs," and I found a couple posts suggesting that the only way to cure this problem is to uninstall all CC/CS6 apps, use Adobe Cleaner to clean up the CS6/CC installation, and then reinstall all the apps via CC...and that doing all this does not necessarily prevent the problem for recurring.
I must say that I'm finding certain aspects of the Creative Cloud implementation to be surprisingly buggy. I've already lost a couple day's work to dealing with Creative Cloud installation and functionality issues--which is very frustrating, to say the least.
That being said, if you have any other suggestions, I'm willing to try them, as I would like to get my Creative Cloud installation working properly.

Problem with Creative Cloud Desktop App in Mavericks

I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
I have the newest version of them installed on a brand new MacBook Pro and I have had problems ever since with the connection to the Creative Cloud when I wake the MacBook Pro from sleep. Often I will have a red exclamation point on the icon in the menu bar because it can't connect to see if there are updates to the apps. Or the Behance tab will show that the last time my Behance feed was updated was a long time ago.
If I quit the Creative Cloud application it will connect with no problems and update the Behance feed and any apps that need updating. But once I put the MacBook Pro to sleep and wake it again I have the connectivity issue.
This is becoming a huge pain to have to quit the Creative Cloud all of the time. Would someone please offer up a suggestion. Is this a known bug that Adobe is working on? If not, how do we let them know about it?
I have tried re-installing Creative Cloud but that did nothing. This didn't start happening until I got Mavericks on a new laptop.

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
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               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
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Graphics:      GIGABYTE GeForce GTX 660 Ti
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Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Adobe CC Desktop App still has problems updating

Will Adobe EVER get this damn app working properly - it seems such a simple app yet there have been a ton of problems from day one. The latest with the update today - one of my machines closed explorer and left the desktop missing and my other PC updated CC and the app did not start again after the update. Really poor show CC desktop app team!

Hi again,
I also tried to download the CC Desktop installer. I launched it and the result was as follows :
Which is very informative, indeed. I logged off / logged on (Windows) and relaunched. This time the installation succeeded (version 1.7.1.418).
Actually, each time the CC Desktop app is updated, the only way to install is to download the installer. The auto-update feature of this app simply doesn't work.

Problem with Creative Cloud Desktop app since update to Windows 8.1

Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show. I've included a screenshot of the problem.
I have tried uninstalling and reinstalling the desktop app, but this has not worked. Any ideas?

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
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Graphics:      GIGABYTE GeForce GTX 660 Ti
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Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
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Problem with CC desktop app update

Anybody has Problem with CC desktop app update?

Hi boloco
here are some soultions, which helped me out on my first trouble:
CC desktop lists applications as "Up to Date" when not installed
Good luck (I have new problems today which could not be solved by one of those)

Problem opening OneNote notebook from Web App to Desktop App

Hi everyone,
Apologies if this is not the right forum. Hope someone can help me. I can't seem to open my OneNote 2013 Notebook which resides in SkyDrive (and is synced fine with my computer at home) in my copy of OneNote 2013 on my work laptop.
When I try opening the file from the Web App to the Desktop:
I first gett a message warning me about hyperlinks. That's fine, I click Yes.
The next message is about certificates, warning me that there is a problem with the site's security certificate.
The certificate is issued by a company I have not chosen to trust.
The name on the certificate is invalid or does not match the site
The security certificate date IS valid. I click Yes to proceed.
It now says:
We couldn't find a notebook at "https://etc.etc.etc/" A notebook usually has a table of contents file (*.onetoc or *.onetoc2)
Not sure why. As I say, it can do it from my home PC.
The problem could be with the network at work I connect to. I know the techies spent a long time trying to figure out which ports/domains to open to allow me to connect. They did it - mostly. I can access Skydrive from the web, but I can't sync files through
the Skydrive app sitting on my system tray. Weird that it works one way, but not the other.
It does open fine in the web app, but not when I try opening it from the desktop. I would much rather use the desktop app.
What do you think? Any suggestions?

Is anyone able to help with this please?

Desktop App HOME Tab Problem

Have updated to the latest version of CC desktop and when I am on the HOME tab the "Activity Stream" section that used to list all the updates I have done now just shows a constantly rotating blue circle but never loads the list of changes. If I go to the APPS tab it does list my Apps. Any ideas why I might now have a rotating circle instead of a list of my updates?
Howard

Here is what I did to fix the problem. Going on the premise that the problem occurred because I updated Acrobat Pro through the Adobe Updater and not the CC Desktop App....I deleted Acrobat Pro from the computer and deleted the desktop APP.. I redownloaded the Desktop App and then redowloaded Acrobat Pro through that. Now I make sure top do absolutely nothing in terms of updating unless it comes through the CC Desktop App and all is well. You would think they would program the Desktop App to override the updater messages otr at least be able to tell that something has been updated through the Updater but apparently that isn't the case.
Howard

Problems with desktop/app sharing/viewing through conference

We have a problem with viewing shared desktop/app with external contacts in a conference. We're able to share/view desktop/app directly with an external users, but not in a conference. We get the error message: "Sharing failed to connect due to network
issues. Try again later."
If we're using the web app on the same computer where we have the problem, we're able to view the content in the conference.
It's working fine internally, it's also working fine when users are outside of our office.
All other functions in Lync are working fine.
We have 1 standard Lync server and 1 Edge, we don't have a reverse proxy but multiple IPs with port forward to corresponding ports on each server.
How does the Lync client connect the shared content?

To Fix your issue, you can follow below steps
A common root cause for this error occurs when required ports are not available. Begin troubleshooting by verifying required ports.
Public --> Edge server:
TCP/443
UDP/3478
TCP/50,000-59,999 (Outbound only)
Determining External A/V Firewall and Port Requirements
Topologies for External User Access
From the Front End pool to the internal Edge:
TCP/5062
TCP/443
UDP/3478
From the internal Edge to the Front End Pool:
TCP/5065
TCP/49152-65335 (Inbound/Outbound)
Ports and Protocols for Internal Servers
From the internal Client to the internal Edge:
TCP - 443
UDP – 3478
Also you can refer below link
http://blogs.technet.com/b/nexthop/archive/2012/11/05/lyncmd-troubleshooting-lync-server-2010-application-sharing-internal-and-remote-scenarios.aspx
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

Problems with applet for displaying desktop app's output

I inherited a desktop C++ (VC6) application that uses the user's web browser for output. When the system first wants to display output it writes a temporary html file, fires up the web browser with an html page with an applet that opens a socket that listens for messages on a particular port. The C++ app then sends the temp file name through the socket for the applet to display. When new output comes along the new file name gets sent through the socket and the applet updates the web page (so all of this work is just so that you don't get a new web page for each output). It uses a similar mechanism to display help (sending the relevant section number through the socket). The relevant Java looks something like this:
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and then later
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Recently the Sun decided that connecting to localhost is a security risk (see http://sunsolve.sun.com/search/document.do?assetkey=1-66-246387-1), so that this accept() now throws a security exception. I'm trying to fix this but I'm not getting anywhere. Here are the things I've tried and decided doesn't work (feel free to point out mistakes or misunderstandings on my side, I'm a noob at java):
1) I changed the C:\Program Files\Java\jre6\lib\security\java.policy file to add "accpet" for localhost:
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3) I've tried passing a command line parameter to the applet in order for it to use an "application" specific policy file, but it seems that an applet can't take
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Paul

Pay $150 or so to get your certificate signed by one of the major Certification Authorities. Signing your Jar will then stop the user being asked if he trusts the signer.

CC Desktop App login problem

Hi,
I have migrated over to a new iMac and am having trouble with CC.
I just get a blank desktop app screen with no chance to login.
I have tried the items mentioned on other forums about deleting ppm.db files and deleting OOBE folders but neither have helped.
I have also deleted all CC apps and the desktop app and still no luck.
I have reinstalled the CC desktop app but still it is blank and does not allow a login.
I\ve attached a pic of what i'm getting.
Any help would be appreciated.
Thanks
Barry

BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

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When I try to sign in to my desktop app after I enter my email and password it loads for a bit then says, You have been signed out. Im trying to down load the Ps trial to practice for a school project and hopefully create some cool things.
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Sign in, activation, or connection errors | CS5.5 and later
You are no longer signed into your Creative Cloud applications
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CC Desktop app problem?

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