CC desktop app quit responding.  It will not let me re-install and update it!

I was getting help thru live chat, but apparently they have all gotten off work now.  A tech guy tried to help me get creative cloud desktop app back onto my system, but was not successful.

He thinks it is an issue with permissions, so he had me create another account on my computer, gave me his adobe meeting room chat address, and told me to logoff, log back on under the new account and reconnect to him.  I did this, but got no answer.  I went back to creative cloud help page and started another chat, and they told me that the tech people are gone for the night now, so I am trying this avenue for any help I can get!

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