CC Desktop App: unknown server error

After updating the CC desktop app I get the message: "unknown server error". It can't connect to my account. What to do?

You must go to user library :
open Finder. On the menu bar, at the top, select Go to reveal the drop-down menu and then hold down
the Option key (marked ALT) and you will see the ~/Library folder appear. You may now select this ~/Library folder with your mouse or trackpad.

Similar Messages

  • Still getting "Unknown Server Error" when trying to log into CC Desktop App

    Hi -- I signed up for the early access file/font sync and received my email saying "You're In..."
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    Anyone run into a similar situation or have thoughts on how to remedy this?
    Thanks in advance!
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    Solution 2 from this help article http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html should resolve the problem.

  • Sign in failed - Unknown server error (-2) when trying to sign in to new playbook

    I get the message "Sign in failed - Unknown server error (-2)" when I try to login to the Blackberry ID page of a new playbook during initial setup. This prevents me from continuing and using my device. A similar error message appears when I tap "Forgot password?" which is An unknown error has occured. Please try again (-2)
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    Just to test the simple things first, did you try to sign in using another credential?
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    --- Catalonia, next state in Europe ----
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  • Still problems with "unknown server error"

    I followed the solutions in document (linked posted by Ken G Rice on 23/07/13) but am still getting "unknown server error" when attempting to sign in to Creative Cloud from my desktop. I'm using Mac OS 10.8.4. Would that cause a problem?

    I spoke with Gold Support. One assumption after the conversation is that ConCast(Comcast) is throttling me. The upload times out. It does end up correct on my iPad in Adobe Content Viewer and I have since sent this issue to the App store and all is well. Even with these update issues happening the whole time.
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    They content is making it to your servers but I'm getting error messages but when I get the error message it is usually right at the spot you see above in my attached image.
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  • Unknown server-error, sign-in not available

    Hi.
    First of all, sorry for my bad english. However, I hope you'll understand my question. Since a few weeks, I cannot sign-in in the adobe desktop-launcher to update my apps or download new apps. Even when I start it from within the browser the sign-in ends in the following message:
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  • Unknown Server Error – Creative Cloud – cannot log in

    Hi there,
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    Is anyone else getting this?
    I've tried resetting my password to no avail though.
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    I've turned off anti-virus scanning just in case, but I can't get it to work.
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    John

    I cant even see a adobe file there? Users\ {User Name} \AppData\Local\
    All files are viewable!
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    What do I try now??
    OK I found the solution - go to bed and look in morning. I had to choose diffrent users as creative cload was not installed in default user.
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  • Unknown server error (30641)- BB playbook- when trying to create BB ID

    unknown server error (30641)- During set up, it asks that you create a Blackberry ID for the BB playbook. Then it shows unknown server error (30641)- I plug it to my computer and download the Desktop manager which ask to update it. I did then it told me disconnect Playbook, install BB ID and plug into PC again. But I got server error again. I am stuck on server error. can you by pass the ID set up and get the BB playbook working and the ID thing after? The ID is not even some critical security feature that must come before the enjoyment of the product. I am really frustrated with my brand new device and my money is wasted. If BB has no fix for this I want my money bacck.
    Solved!
    Go to Solution.

    Perhaps this can help you:
    Article ID: KB28198 "Error Id: 30641" is encountered when creating a BlackBerry ID with BlackBerry App World on a smartphone
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Problem logging into creative cloud for updates - Unknown server error

    Problem logging into creative cloud for updates - Unknown server error working fine with my laptop but this error comes up everytime I try to update adbobe cloud programs on my main PC?

    Try this article and check if that helps. http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Else, download CC desktop app again from CC website.

  • Sign in failed : unknown server error (-6)

    Hello,
    am facing lot of huddles with the initial setup in my playbook.. Now i completed the s/w updates and installed the new s/w. but now facing one more problem. when i enter my blackberry UserID and password on the blackberry ID page., i get an error message as Sign in Failed! Unknown server error (-6). wanna to know why this error messasge poped up ? and the resolution. I went through many posts on this and tried to install desktop manager 6.0.1 but failed in installing in my PC (XP SP 3). some issue with cerificate..as windows doesn't validate the certificate..
    I don't understand setting up the initial setup in BB PB is why so complex and miserable ?
    Please help me with strong solution.
    Thanks in advance..

    Marju006,
    Is this the full error message displayed when trying to login? 
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Unknown Server Error when trying to login

    Hi,
    I'm trying to work with Photoshop, was fine yesterday. Today it's not working.... Unknown server error on my desktop login, expecting me to use a trial version?
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    Dave

    found this: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    worked a treat.

  • Creative Cloud - Unknown Server Error [OSX 10.8.4]

    Hi,
    I've been searching the forums for a while and have not found a soultion to this problem.
    When ever I try and log into CC to update my apps I get the following message:
    "Unknown Server Error - Sign in is currently unavailable. We are unable to access your account. Please try again later."
    I've already tried uninstalling and reinstalling, attempted to clear the cache but I cannot find the opm.db file anywhere. Even through a search.
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    Alright. I was being a noob.
    I was in the wrong OOBE folder. The one that the solution referenced is in the hidden libraries folder.
    If anyone else comes across this probelm, here's how to access the folder: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
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  • UnKnown Server Error when logging in

    I have had this issue for months. And I have been un able to install new updates for any of my creative cloud products that I pay for monthly.  Please see the attached screenshot. I have uninstalled the creative cloud desktop and installed it several times and this issue will not go away.

    Hi zreed92,
    Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.
    Regards,
    Romit Sinha

  • Unknown server error (-6) Help me please...

    Hi everyone from Turkey. My problem is ; i have updated my Playbook to the final version (2342) when update finished setup started with setup device wanted my blackberry id username and password , i tried my login to my account and device says; Sign in Failed - Unknown server error (-6) , also i tried to create a new blackberry id but it continuesly says the same thing , what can i do for it ? i also tried to connect it with pc but when i opened the desktop manager it says first finish the setup on the playbook ????

    Marju006,
    Is this the full error message displayed when trying to login? 
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • How can I solve an "Unknown server error"?

    I've been trying since YESTERDAY to download the Photoshop trial and it keeps saying that an "unknown server error" occurred with the message: "Sign in is currently unabailable. We are unable to access your account. Please try again later."
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    - I have already uninstalled and installed again the Creative Cloud app
    - I have already restarted the computer
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    - I have already closed and opened the Creative Cloud window a thousand times
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    Hi Prii,
    Please refer the KB : http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

  • CC Keeps telling me Unknown server error when trying to sign in

    please help!  this has been going on for 2 days now...  says sign in is currently unavailable to please try again later. 

    HI,
    Please try the following document.
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Thanks
    Kapil

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