CC desktop app update 1.7.0.413 freezes Mac

..well just 12h in the c.cloud and this is my third visit to the forum to solve a problem.. haven't been here so often in all this years before while using Adobe products
I would like to work not to write posts in the forum..
After login problems on first login, then dreamwaver install and crash problems, it now the desktop application.
After starting CC desktop app this morning I am offered an update to 1.7.0.413, when I do this the whole Mac (10.9.3) freezes with in a minute. Tried it now for three times without success and giving up.

follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

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Creative Cloud Desktop App Update 1.7.0.413 doesn't install, error code 89

I am running CS6 on Windows 7 x64. The Creative Cloud updater is insisting that I run it's update to version 1.7.0.413, but it fails each time. I had a look at the file ...Temp\AdobeDownload\LBS.log, and found the message "ACC installation failed with status: 89" (full section of the log is below). I also had a look at Troubleshoot install issues with log files | CC but did not see anything there. The updater gives me only the two choices "Install Now" or "Quit", so I am dead in the water.
Any thoughts?
Thanks, Bruce
07/13/14 12:45:46:360 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
07/13/14 12:45:46:360 | [ERROR] | | ACC | LBS | InstallThreadProc | | | 3376 | ACC installation failed with status: 89
07/13/14 12:45:46:361 | [ERROR] | | ACC | LBS | IPCWrapper | | | 3376 | Error sending IPC packet to ACC: -4
07/13/14 12:45:46:366 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
07/13/14 12:45:46:368 | [INFO] | | ACC | LBS | ETS | | | 11484 | Waiting for the async thread to get the task completed
07/13/14 12:45:46:371 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11088 | HTTP Request Status code 200.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | | 11576 | Async thread is completed. Now exiting from function.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ACC installation end with exit code: 89
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Closing LBS workflow*******************
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | LBSUtils | | | 8172 | Elevated LBS exited with return value: 89
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | ApplicationFacade | | | 8172 | ****************Closing LBS workflow*******************

This is actually the full text of the LBS workflow (the beginning was omitted from the original post).
07/13/14 12:42:40:107 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Starting LBS workflow*******************
07/13/14 12:42:40:117 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | LBS launched in SELF-UPDATE mode
07/13/14 12:42:40:117 | [INFO] | | ACC | LBS | IPCWrapper | | | 11484 | Initializing Communication Channel with ACC with pipename: {F6EB1303-80E4-4C66-A7C5-00596AB0F809}
07/13/14 12:42:40:342 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | ACCC System requirements check passed
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product Sap Code not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Applet Version not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Applet ID not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product locale not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product name not specified in the product information file
07/13/14 12:42:42:003 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Bootstrap LBS is successful
07/13/14 12:42:42:013 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Bootstrapper Lock acquired
07/13/14 12:42:42:023 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | LBS Lock acquired
07/13/14 12:42:45:466 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | PDM completed with error in downloading PIM with error 0
07/13/14 12:42:45:568 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Successfully downloaded pim at path C:\Users\Bruce\AppData\Local\Temp\{B61FBBED-59CE-46F5-9434-F97602EF8723}\CCLBS\PDIM\Adobe PIM.dll
07/13/14 12:42:45:594 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | pim validation successful
07/13/14 12:42:45:654 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | PIM loading is successful
07/13/14 12:42:45:664 | [INFO] | | ACC | LBS | InstallThreadProc | | | 3376 | Installing latest Adobe Creative Cloud
07/13/14 12:42:45:722 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: 'b1395ac2-b690-4c0c-b413-d463c2151798'
07/13/14 12:42:45:731 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid 'b1395ac2-b690-4c0c-b413-d463c2151798' is being sent
07/13/14 12:42:45:735 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:42:45:836 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:42:45:836 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:43:832 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35'
07/13/14 12:43:43:839 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35' is being sent
07/13/14 12:43:43:844 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:43:43:889 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '24719e9d-510a-4795-a4de-77eee3b02aca'
07/13/14 12:43:43:944 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:43:43:945 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:43:945 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '24719e9d-510a-4795-a4de-77eee3b02aca' is being sent
07/13/14 12:43:43:951 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:43:44:045 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:43:44:045 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:46:123 | [INFO] | | ACC | LBS | IPCWrapper | | | 3376 | Sent IPC packet to quit ACC with data: <message><name>QUIT</name></message>
07/13/14 12:45:46:360 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
07/13/14 12:45:46:360 | [ERROR] | | ACC | LBS | InstallThreadProc | | | 3376 | ACC installation failed with status: 89
07/13/14 12:45:46:361 | [ERROR] | | ACC | LBS | IPCWrapper | | | 3376 | Error sending IPC packet to ACC: -4
07/13/14 12:45:46:366 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
07/13/14 12:45:46:368 | [INFO] | | ACC | LBS | ETS | | | 11484 | Waiting for the async thread to get the task completed
07/13/14 12:45:46:371 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11088 | HTTP Request Status code 200.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | | 11576 | Async thread is completed. Now exiting from function.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ACC installation end with exit code: 89
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Closing LBS workflow*******************
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | LBSUtils | | | 8172 | Elevated LBS exited with return value: 89
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | ApplicationFacade | | | 8172 | ****************Closing LBS workflow*******************

Problem with CC desktop app update

Anybody has Problem with CC desktop app update?

Hi boloco
here are some soultions, which helped me out on my first trouble:
CC desktop lists applications as "Up to Date" when not installed
Good luck (I have new problems today which could not be solved by one of those)

Hi, i purchased and downloaded the lr6 desktop app (update), and used my serial number from the email from adobe but it said it was only eligible for lr5. thanks, rich

hi, i purchased and downloaded the lr6 desktop app (updating from lr5, paid 80. for the update), and used my serial number from the email from adobe sentbut it said it was only eligible for lr5. thanks, rich

If you purchased an upgrade from LR5 to LR6 then after you enter your LR6 serial number, you will need to enter your LR5 serial number, unless LR6 finds LR5 on the computer. This also assumes that you've purchased the perpetual license of both LR5 and LR6, not a cloud license for LR5 which doesn't use a serial number for licensing. If entering a LR6 then LR5 serial number into LR6's serial-number area isn't working, then is there something special about the LR5 that would make it ineligible for an upgrade?

How about a "Show Incompatible App Updates" option same as in the Mac App Store?

How about a “Show Incompatible App Updates” option same as in the Mac App Store?
I want un-installable app updates from being displayed in Updates. These updates require iOS 6.0 or later and cannot be installed on my original iPad that still runs 5.1.1 and cannot use 6.0.

We are not employees or representatives of Apple. We are just users like yourself. Your idea does seem interesting though. Send feed back to Apple here
http://www.apple.com/feedback/ipad.html

Why doesn't CC desktop app update work? Error 50.

I tried to update through the app when it told me there was a new update for Creative Cloud.
The update failed to install (Error 50) after downloading. Two different PCs with completely different hardware/drivers/configurations - same problem on both. I had to completely uninstall the app and reinstall, which negates the whole idea of the update process. What exactly is the point of an update facility if it doesn't work? I hear this is not an uncommon problem.
Photoshop CC and Lightroom are great, but the CC desktop app is garbage. Time to start from scratch with this one, Adobe.

Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe desktop app updater is not working properly

Trying to update adobe desktop app but its giving me this popup
accept button ( which is in right side) is not working. When I press cancle button (left side button) getting another popup
I have no idea what to do...!!

Well... that says that you must use an ADMINISTRATOR computer account, not a simple user account
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq may help

Creative Cloud Desktop App Update 1.9.1.474 sets sync folder back to default (windows)

Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
Update completes correctly but then notice that file sync is going mad and is re-syncing everything but to the default location (usually user\username\ - in Win 8.1).
Last time this occurred I seemed to get some loss of files.
I've now let it re-sync everything to the default location and then resetting it to the previous location (where files are still present - but is on a different drive).
Surprised to hear Support (Swati) hasn't heard this occur before but thought it worth putting it out there to both warn others and see if its just me!
This was for definite with update 1.9.1.474 of Creative Cloud Desktop (And think it was with the previous mandatory release).
Cheers,
M

Hi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

CC Desktop app update is stucked on "finishing" status

Hello,
2 days ago I initiated updates of CC apps from the CC desktop app as it notified me to do so.
I started to update after effects CC and while it was doing so I was working on Lightroom. Then a pop up window appeared asking me to close lightroom before the update can finish. I did so and since then the update status is stuck on "finishing" status and has not been finishing it...
What should I do?
Thanks,
Jean-Yves

Hello Jean-Yves,
Adobe has provided these things: Creative Cloud Help/Troubleshoot download and install issues >>>
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
and (no longer) brandnew: Creative Cloud Help/App doesn’t open; progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
And if necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

Why does every attempt at installing CC Desktop App (update) fail?

I have been with Adobe Creative Cloud for a few months but lately when CC says an update for the desktop app is ready for download it will nearly finish installing but always end in this dialog: "We've encountered the following issues: Creative Cloud desktop failed to install" or this one, "Administrator privileges are required to continue with the installation."

If you remove the cloud desktop app altogether do updates show in the individual programmes as that seems to use adobe update manager?
If adobe are going to insist on an internet connection then they have to get their back end system to be reliable. They can't claim it is our internet connections that are the issue when it is *only* their software that is problematic to upgrade. Everyone else's loads fine and updates fine. No fuss, no drama. Properly written installations allow admin authentication from a user account and work via firewalls. Even with the firewall off CC won't update the desktop version so I have uninstalled it completely and won't be reinstalling it until a proper version is released that works reliably.

(2014) Creative Cloud Desktop App updates

I noticed in the recent Creative Cloud desktop apps the updates indicate in (2014). Are these apps actually different than the old CC apps for Photoshop, InDesign and Illustrator or once the update takes place the old update for the app without (2014) will fall off?

I do not know if this applies to any other Mac users, but, since this happens on my Mac (2009, so maybe that is a problem) every time the desktop app has an update, but the update will not install (ever since THE VERY DAY CC 2014 went live)
the magic bullet seems to be —
After getting rid of any trace of CC Desktop App
Delete Adobe Application Manager Folder (Applications ==>Utilities Folder ==> Adobe Application Manager)
Install new download of AAM
Install new download of CC Desktop App.

BB Desktop App Updater-malfunctioning

Please Help me with this dear BB Community
It took some niffty bit of working out to get this screen print to you because the page here couldn't hold the word docx.file I originally screen shot, this is a double screen shot for anyone wanting to know.
First from the PC, then with the docx.file opened on the phone, bb screen shot app.
In the screenshot below (follow the arrow) is a picture of two BlackBerry Desktop Icons in the Quick Launch Toolbar.
I believe it is representing the updater, but when I go to open it up, nothing is happening and it doesn't open up into a dialogue box or anything.
I do not know if it at work or not and have tried to find out.
Is there a problem why it's shown itself here and am not able to start/stop or remind later why it is not opening for me.
Please if someone could guide me with this, because if my bb desktop app needs updating, am quite happy to proceed but don't know where to start.
Yours Sincerely
JTValerie
JTValerie

I need to add to this post an attachment with the dialogue report box that appeared.
This dialogue box appears after opening my Windows Live Mail App and BlackBerry Desktop App shuts down while tethering.
Rim.Desktop.exe. Application Error
Application has generated an exception that could not be handled
Process ID =0xefc (3836), Thread ID=0xf00 (3840)
Click OK to terminate the application.
Click CANCEL to debug the application
Monday
Dear BB Support Community
I have been back at my home and I use my BB Torch to make a tether connection as I find that I get continuous connection better than my dongle.
I know that the area am in does not have great reception as others to which I keep my provider informed of this.
I use Windows Live for all my important mail but have found that when I open this App either at opening or while working my connection breaks and windows has to assess a report to deliver back to Microsoft company.
I did receive updates for the desktop and I believe it's connection to my phone but this has not made any difference as this is the first time I have written to you using this PC I have also noticed that I have been receiving a notice twice to say My Request could Not Be Completed.
I know the PC am using is an old XP Dell Dimension 4400, with 37GB Hard Drive Space with 11GB left and RAM of 512MB and the full Kaspersky Internet Security, why would my BB Desktop App stop working and disconnect.
Please if someone can help please reply
JTValerie

Error message after creative cloud desktop app update

Everytime updates fails and i am gettin error message: Creative desktop cloud could not be installed. tryed to uninstalled, failted too. reinstallation aswell!
Helps help!

Without system information and otehr details nobody can advise specifically. as a start run the cleaner tool and try again:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

App updates for multiple users on same Mac with maverick

Background. I have a single iMac that I have been using since ~2007. It's a family computer and there are three(3) accounts/users on it. I am the administrator for them. The operating system has been kept up with each OS upgrade since its purchase. We are currently using Maverick.
Problem - In the past with all the other operating systems (pre-Maverick), when a application needed to be upgraded I could log into my account (administrator rights) and perform the necessary upgrade and it would propgate to ALL the users on this computer. However, since upgrading to Maverick I can no longer just upgrade on the administrators account (i.e. mine) and it propogate to the other users. I now have to log into each individual account (i.e my wifes and sons) and perform the upgrades to their account.
Question - Does anyone know if there is a way to allow the administrator to perform the single upgrade that propogates to others users in OS Maverick without having to log into each individual accounts and updating each account separately. Also does anyone know why OS Maverick no longer supports the capability like ALL previous OS's have in the past?
Thanks

Ok thanks. The apps that I'm referring to are: Pages, keynote, numbers, iMovie, and iPhoto. Each of these were originally purchased or came (iLife / iWork) with the machine when I purchased it. All of those apps are located for each user under HD/Applications folder. Each user does have a apple iD for itunes and itunes purchases for songs etc. but all applications are purchased by me the administrator and placed in the HD/Applications folder. So I'm not sure why I now (since upgrading) to Maverick need to go into each account and perform the updates to these apps. All previous OS updates never had this problem.
Does this now mean for each user that I perform the update my HD is getting multiple downloads and installs and increasing the amount of usage per application. For example if "pages" takes 1 Gb and I install it for each user will it now take a total of 3Gb for the 3 users?
Thanks for your help

Updating CC Desktop app always gives Error code: A12E1

Ok, this is getting really old. The fifth release of Adobe Cloud desktop app has come out since I purchased CC last December. Every time, the installer fails with error code: A12E1 (see attached). Again, I followed all the instruction regarding renaming the OOBE folder, first as admin user—then as root. The installer always shuts down and crashes the desktop application. I have a MacBook, Intel OS Lion 10.7.5.
Is Adobe ever going to fix this issue? I am tired of re-installing my Adobe Apps and presets every time the desktop app updates.

Hi
Try the steps mentioned in given document :- http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
Also, share the update on the resolution.
Sarika

CC desktop app update 1.7.0.413 freezes Mac

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