CC desktop application won't launch, can't download from site

I am a new CC member. I downloaded the application yesterday - it shows on my (Windows) desktop, but nothing happens when I click it. I tried logging into the Adobe website, but when I attempt to download an application, nothing happens again. I've tried two different browsers, and emptied my browser history. Help!

I'm having this issue too. Did you figure anything out?

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    Path: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2
    Identifier: com.adobe.Photoshop
    Version: 9.0.2 (9.0.2x312 [20060822.902x312 02:00:00 cutoff]9.0.2x311) (9.0.2)
    Code Type: PPC (Translated)
    Parent Process: launchd [147]
    Date/Time: 2008-08-09 14:26:42.705 -1000
    OS Version: Mac OS X 10.5.4 (9E17)
    Report Version: 6
    Exception Type: EXC_CRASH (SIGILL)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread: 0
    Thread 0 Crashed:
    0 ??? 0x801a308a 0 + 2149200010
    1 translate 0xb80ecd11 gettimeofday_wrapper + 37593
    Thread 1:
    0 ??? 0x800bc4a6 0 + 2148254886
    1 ??? 0x800c3c9c 0 + 2148285596
    2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
    3 ??? 0x800ed6f5 0 + 2148456181
    4 ??? 0x800ed5b2 0 + 2148455858
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0xb813cfcc ecx: 0xb7fffa6c edx: 0x801a308a
    edi: 0xb81d8794 esi: 0x00000004 ebp: 0xb7fffa98 esp: 0xb7fffa6c
    ss: 0x0000001f efl: 0x00000246 eip: 0x801a308a cs: 0x00000007
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x9230b958
    Binary Images:
    0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
    Translated Code Information:
    NO CRASH REPORT
    FILEMAKER
    Process: FileMaker [517]
    Path: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker
    Identifier: com.filemaker.pro7
    Version: FileMaker Pro version 7.0v1a (7.0.1)
    Code Type: PPC (Translated)
    Parent Process: launchd [147]
    Date/Time: 2008-08-09 14:30:10.117 -1000
    OS Version: Mac OS X 10.5.4 (9E17)
    Report Version: 6
    Exception Type: EXCBADINSTRUCTION (SIGILL)
    Exception Codes: 0x0000000000000001, 0x0000000000000000
    Crashed Thread: 0
    Thread 0 Crashed:
    0 translate 0xb80a20a7 0xb8000000 + 663719
    1 translate 0xb80bdb8b 0xb8000000 + 777099
    2 translate 0xb80b7007 0xb8000000 + 749575
    3 translate 0xb80d49c0 0xb8000000 + 870848
    4 translate 0xb813ce79 spinlockwrapper + 1981
    Thread 1:
    0 ??? 0x800bc4a6 0 + 2148254886
    1 ??? 0x800c3c9c 0 + 2148285596
    2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
    3 ??? 0x800ed6f5 0 + 2148456181
    4 ??? 0x800ed5b2 0 + 2148455858
    Thread 2:
    0 translate 0xb815282c spinlockwrapper + 90480
    1 translate 0xb816f427 CallPPCFunctionAtAddressInt + 87491
    2 translate 0xb80bdb8b 0xb8000000 + 777099
    3 translate 0xb80b7007 0xb8000000 + 749575
    4 translate 0xb80d49c0 0xb8000000 + 870848
    5 translate 0xb813d75f spinlockwrapper + 4259
    Thread 3:
    0 translate 0xb815282c spinlockwrapper + 90480
    1 translate 0xb816e6a1 CallPPCFunctionAtAddressInt + 84029
    2 translate 0xb80bdb8b 0xb8000000 + 777099
    3 translate 0xb80b7007 0xb8000000 + 749575
    4 translate 0xb80d49c0 0xb8000000 + 870848
    5 translate 0xb813d75f spinlockwrapper + 4259
    Thread 4:
    0 translate 0xb815282c spinlockwrapper + 90480
    1 translate 0xb816e6a1 CallPPCFunctionAtAddressInt + 84029
    2 translate 0xb80bdb8b 0xb8000000 + 777099
    3 translate 0xb80b7007 0xb8000000 + 749575
    4 translate 0xb80d49c0 0xb8000000 + 870848
    5 translate 0xb813d75f spinlockwrapper + 4259
    Thread 5:
    0 translate 0xb815282c spinlockwrapper + 90480
    1 translate 0xb816e6a1 CallPPCFunctionAtAddressInt + 84029
    2 translate 0xb80bdb8b 0xb8000000 + 777099
    3 translate 0xb80b7007 0xb8000000 + 749575
    4 translate 0xb80d49c0 0xb8000000 + 870848
    5 translate 0xb813d75f spinlockwrapper + 4259
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0xb80a2028 ecx: 0xb7fff95c edx: 0x800fb082
    edi: 0x00000002 esi: 0xb81d8c18 ebp: 0xb7fff9c8 esp: 0xb7fff990
    ss: 0x0000001f efl: 0x00010282 eip: 0xb80a20a7 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x800fb000
    Binary Images:
    0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
    Translated Code Information:
    Rosetta Version: 21.03
    Args: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker -psn0176171
    Exception: EXCBADINSTRUCTION (0x0002)
    Thread 0: (0xb019cdb8, 0xb815282c)
    0x957fe8c0: /usr/lib/libSystem.B.dylib : _pthread_condwait + 1260
    0x0274a478: No symbol
    0x02891fc8: No symbol
    0x0274b4d0: No symbol
    0x0274ac04: No symbol
    0x9584ce8c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
    0x02737618: No symbol
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x957fe910 ctr: 0x957bb490
    r00: 0xffffffdb r01: 0xf0182c80 r02: 0xa09c6924 r03: 0x00004903
    r04: 0x00004a03 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
    r08: 0x00b34000 r09: 0x00000001 r10: 0xbfffec50 r11: 0xa09cb9ec
    r12: 0x957bb490 r13: 0x00b341d8 r14: 0x00000000 r15: 0xa0a00d44
    r16: 0x00b34000 r17: 0x957c0e1c r18: 0xbfffec70 r19: 0x00000020
    r20: 0x957c0e6c r21: 0x00000000 r22: 0xbfffec70 r23: 0x00000000
    r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0xa09ce3e8
    r28: 0x00c382fc r29: 0xa09c6924 r30: 0x00c38328 r31: 0x957fe3e8
    Thread 1: (0xb009adc8, 0xb815282c)
    0x00000000: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker : + 0
    0x9585e7c0: /usr/lib/libSystem.B.dylib : _sleep + 76
    0x0274c2b4: No symbol
    0x0274b4d0: No symbol
    0x0274ac04: No symbol
    0x9584ce8c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
    0xbfffed30: No symbol
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x958473f0 ctr: 0x957bb5b0
    r00: 0xffffffa6 r01: 0xf0080ca0 r02: 0x00000000 r03: 0x00000062
    r04: 0x0948111b r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
    r08: 0x80000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa09cb62c
    r12: 0x957bb5b0 r13: 0x957c0f80 r14: 0xbfffece0 r15: 0xa0cdb6bc
    r16: 0x957c193c r17: 0xa0ccb6bc r18: 0xa0cdb6bc r19: 0x00c30240
    r20: 0xa0cc6174 r21: 0x00c2ae40 r22: 0xbfffede0 r23: 0x00000003
    r24: 0x00000003 r25: 0xa09d72b8 r26: 0xf0080d50 r27: 0xa09d72b8
    r28: 0x00000062 r29: 0x0948111b r30: 0x00000000 r31: 0x958472b8
    Thread 2: (0xb011bdb8, 0xb815282c)
    0x957fe8c0: /usr/lib/libSystem.B.dylib : _pthread_condwait + 1260
    0x0274a478: No symbol
    0x0275ab14: No symbol
    0x0274b4d0: No symbol
    0x0274ac04: No symbol
    0x9584ce8c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
    0xbfffebd0: No symbol
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x957fe910 ctr: 0x957bb490
    r00: 0xffffffdb r01: 0xf0101c70 r02: 0xa09c6924 r03: 0x00004703
    r04: 0x00004803 r05: 0x00000028 r06: 0x00000030 r07: 0x00004603
    r08: 0x00000000 r09: 0x00000001 r10: 0xffffff8f r11: 0xa09cb9ec
    r12: 0x957bb490 r13: 0x014fa810 r14: 0xbfffeb90 r15: 0x00000000
    r16: 0x00000000 r17: 0xbfffebe0 r18: 0xbfffebc0 r19: 0x00000000
    r20: 0x02784324 r21: 0x02c59248 r22: 0xbfffebc0 r23: 0x00000000
    r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0xa09ce3e8
    r28: 0x00c3841c r29: 0xa09c6924 r30: 0x00c38448 r31: 0x957fe3e8
    Thread 3: Crashed (0xb7fff5ec, 0x800bc4a6)
    0x957c3520: /usr/lib/libSystem.B.dylib : szonecalloc + 232
    0x922d8e78: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib : ripcInitialize + 28
    0x922d9064: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib : _CGWindowContextDelegateCreate + 36
    0x947d90dc: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics : _CGWindowContextCreate + 200
    0x915a09a0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : WindowData::GetCGContext() + 88
    0x915a0474: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : WindowData::PrepareForVisibility() + 128
    0x9159fb70: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __ShowHideWindows + 276
    0x9159fa4c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _ShowHide + 36
    0x9159f9b0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : MBarDraw() + 76
    0x9158b2f0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : ShowBar(unsigned char, unsigned char) + 356
    0x915abcd0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SetMenuBarObscured + 220
    0x000d3994: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker : ShowClarisScreen(unsigned char*) + 48
    0x0012acc8: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker : CFMProApp::InitApplication() + 1084
    0x0037e870: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker : CMacApp::Main() + 64
    0x00128194: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker : _main + 28
    0x00001f48: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker : __start + 460
    0x00001d78: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker : start + 48
    0x00000000: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker : + 0
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x922d7810 ctr: 0x922d903f
    r00: 0x00000000 r01: 0xbfffe870 r02: 0xa03977e4 r03: 0xa039436c
    r04: 0x00000000 r05: 0x00000010 r06: 0x00000005 r07: 0x00000000
    r08: 0x00000005 r09: 0x00002e24 r10: 0x00cfc080 r11: 0xa09cb6d4
    r12: 0x922d9040 r13: 0x00000000 r14: 0x00000001 r15: 0xbfffeb40
    r16: 0xbfffec1c r17: 0xfffffff5 r18: 0x00000000 r19: 0x00000000
    r20: 0xbfffeb40 r21: 0x00000001 r22: 0x00000000 r23: 0x00c2b8d0
    r24: 0xa039436c r25: 0x00000a41 r26: 0xa0879024 r27: 0xa03977e4
    r28: 0x00000000 r29: 0x00c5ad30 r30: 0x00c62fc0 r31: 0x922d77e4
    Thread 4: (0xb021ddb8, 0xb815282c)
    0x957fe8c0: /usr/lib/libSystem.B.dylib : _pthread_condwait + 1260
    0x0274a478: No symbol
    0x027c106c: No symbol
    0x0274b4d0: No symbol
    0x0274ac04: No symbol
    0x9584ce8c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
    0x00000000: /Applications/FileMaker Pro 7/FileMaker Pro.app/Contents/MacOS/FileMaker : + 0
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x957fe910 ctr: 0x957bb490
    r00: 0xffffffdb r01: 0xf0203c20 r02: 0xa09c6924 r03: 0x00004b03
    r04: 0x00004c03 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
    r08: 0x1614a600 r09: 0x00000001 r10: 0x00000800 r11: 0xa09cb9ec
    r12: 0x957bb490 r13: 0x9584cbac r14: 0xbfffee30 r15: 0x00000002
    r16: 0x9584cc3c r17: 0x957bc5b0 r18: 0xbfffebd0 r19: 0x00000000
    r20: 0x957bc66c r21: 0xbfffeb80 r22: 0xbfffebf0 r23: 0x00000000
    r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0xa09ce3e8
    r28: 0x00c531cc r29: 0xa09c6924 r30: 0x00c531f8 r31: 0x957fe3e8

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    btkamp wrote:
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    btkamp wrote:
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    If you do not have access to the iTunes Library on your Old computer... or its Backup...
    See  https://discussions.apple.com/docs/DOC-3991

  • I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

    I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

    Click here and ask the iTunes Store staff for assistance.
    (102938)

  • How many times can I download from volume licensing

    Hi all. My university in Japan got me CS5 through volume licensing in Japan. I am asking my question here because it is easier for me to work in English than Japanese, and I don't suppose there is much difference between policies here and there. I am wondering if there is a limit on how many times the software can be downloaded from the site. I believe there is a limit of 2 computers, so I assume I can download it at least once more for my laptop, but I was wondering if I can uninstall it once from my iMac, and download it again (for reasons too boring to go into here). Anyway, can I just download it again and again? I am not up to anything dodgy here, by the way. I only need it for two computers, but it would be good to know this for a couple reasons. For instance, suppose I install it on my MBP, then next year want to install it on a newer laptop. Can I uninstall it on the MBP, then download and install it on the new machine? Thanks in advance.

    Thanks, Bob.
    No, I wasn't planning on doing this as a backup plan, or even doing many times. Just wanted to do a new install on my iMac, and wanted to know if I can install on my MacBook Pro now, and then uninstall it from that MacBook Pro next year so that I can install it on a new notebook. By the way, how can Adobe afford to allow people to download as many times as they want? How can they control it then?

  • Ipod Nano won't play any songs downloaded from MySpace pages...

    My first generation Nano was initially sent back to Apple due to the battery losing it's charge to quickly. They sent me back what appears to be a replacement Nano and now this one won't play any songs downloaded from MySpace pages of bands, shared from friends (unprotected mp3 files) or otherwise downloaded from the internet.
    Whats unusual is that any songs imported from a CD to the Nano play fine as do any songs purchased from iTunes. I know Apple has stated that any files the user wishes to play on their iPods will play as long as the format is compatible. (All of these songs in question played on the original Nano and the problems started when they said they fixed it and sent it back (although it is missing the engraving which to me indicates they gave me a refurbished Nano). My Applecare runs out in mid-October so I need to figure out what is wrong. I sent it back a second time and they told me they couldn't recreate the problem so they just updated the software and sent it back.
    Someone suggested that some iPods have a part of the firmware activated (which Apple may have been testing) that prevents any non-ITunes store music or music no t off an original CD to fail to play.
    When attempting to play downloaded songs from sites like Purevolume and MySpace the iPod plays for a few seconds then shuts down and restarts itself, all of these songs worked fine before Apple took it in for service.
    Any suggestions?

    Hello,
    I have exactly the same problem. It`s so annoying.
    I did a little bit research on this discussion board and this problem seems to be known for quite a long time. It`s confusing me Apple is not able to fix that prob or give customers quick introduction to resolve the prob.
    I am currently on vacation in Florida and just bought the new iPod 30 Gig. I transfered already songs from my music cd. That worked fine.
    I bought 2 music video files, synced them with no error to the iPod, but it only shows me a black screen when I want to start the video on the iPod itself. itunes plays the files with no problem.
    Any ideas how to fix it??
    DELL Latitude D800   Windows XP Pro  

  • I have a problem that I can not load or even close the download in iTunes, it turns out I have hanging in the mode, and because of that I can't download from AppStore, because it turns out that the other programs I have on standby. What do I do? Thank you

    I have a problem that I can not load or even close the download in iTunes, it turns out I have hanging in the mode, and because of that I can't download from AppStore, because it turns out that the other programs I have on standby. What do I do? Thank you.

    If there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.
    If that doesn't work:
    •  Log out of your iTunes store account.  Go to Settings > Store > Sign Out Then press the Home button.
    • Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
    • After restart, the Waiting should be gone.
     Cheers, Tom

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