CC desktop fails to instal

Payment went through but Creative Cloud failed to instal
What next!!!

Download the the latest version of AAM directly from here:
Macintosh: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

Similar Messages

  • Error message "We have encountered the following issues: Creative Cloud desktop failed to install

    I have Creative Suite 6 Design and Web Premium.  The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom.  When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
    System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. .  System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
    Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
    CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
    The error block is      Adobe Installer   (at top)
    Message body         We've encountered the following issues:
                                  Creative Cloud desktop failed to install
    Appreciate any assistance.

    Hi BillC29,
    Welcome to the Community,
    Try the following steps and let us know if it helps:
    Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
    Once done rename OOBE Folder from these locations to OOBE.old
         Windows: C:\Program Files (x86)\Common Files\Adobe
                            C:\Users\(UserName)\AppData\Local\Adobe
    Restart Windows
    Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
    Launch Creative Cloud.
    -Ankit

  • Adobe Application Manager Won't Open and CC Desktop failed to install

    I am running Win 7 Ultimate. Adobe Application Manager Won't Open and CC Desktop failed to install on my computer after I signed up for Adobe CC tonight. I am currently using the CS5 suite (perpetual license) and do not want to uninstall any of the programs until I am successfully running the Adobe CC versions. The AAM gives me an error message saying that it failed to open when I select it, and the creative cloud installer fails to install. I have tried restarting my computer. Help? This is very frustrating. I am a student and use this software on a daily basis, and can't afford to not have these programs available when I need them.

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    Some download & install troubleshooting links
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • Creative Cloud Desktop fails to install

    I've been trying to install the Creative Cloud Desktop in Windows 7, but I keep getting the failure message. I've tried the instructions here: http://www.ana-todor.ro/simple-fix-for-creative-cloud-desktop-failed-to-install-error/15/0 8/2013/, but it's still not working.
    Anybody have any ideas?

    Hi DCWilson451,
    Could you please follow these steps and let us know if it helps you.
    Please download and run Creative Cloud Cleaner Tool
    http://www.adobe.com/support/contact/cscleanertool.html
    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
    Once done please rename OOBE Folder from these locations
    Windows :
    C:\Program Files (x86)\Common Files\Adobe
    C:\Users\(UserName)\AppData\Local\Adobe
    After this please reboot your machine and download Creative Cloud desktop again from the following location
    Go to creative.adobe.com -> Download Center -> Download Creative Cloud

  • CC desktop failed to install

    I have Windows 7, and everything else the recommendations say I should have. I've tried downloading the desktop app itself, and then InDesign twice, and every time I get the same message - CC desktop failed to install. The only option available to me is the Cancel button. How do I get anything installed on my computer?

    *UPDATE*  After a 2hr live chat, I was able to reinstall Creative Cloud.  The desktop app is slow to open, and the Home tab never does show anything... but the apps are visible and I can see if they're up to date.  Apparently there is an issue with Windows.

  • We encountered the following issues: CC desktop failed to install

    I keep logging on and need to update but keep getting the following message.  We encountered the following issues:  CC Desktop failed to install.  I can not log on and the desktop icons have been removed the first time I tried the update.  What gives?

    Keithmaccrimmon please see http://forums.adobe.com/message/5894404#5894404 and http://forums.adobe.com/message/5957792#5957792 where this topic has been discussed.

  • Just bought Creative Cloud single-app membership for After Effects (one-year) but I am unnable to download creative cloud on my latpot - message says "creative cloud desktop failed to install error code 1"

    please help

    Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Creative Cloud Desktop failing to install

    I am trying to update CC Desktop but everytime is says it is failing to install.
    This is a problem as I need to update some of the programs. Why is this happening please?

    Hi CERUCHALU,
    Make sure you have right permissions on your User account to install the updates.
    You might want to check with a new Admin Account.

  • CC Desktop fail to install with error code 1

    on win 8.1 64 bits

    Signals7 please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to install the Creative Cloud Desktop application.

  • Re: creative cloud desktop failed to install

    I'm having the same problem on my mac.

    Branching to a separate discussion.
    Streeper please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your installation error.

  • Creativ cloud desktop failed to install.( Error code 1 )

    Does someone knows what that errors means ?

    Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Help, creative desktop failed to install error code 1000

         I just subscribed for the creative cloud and when I try to install the app it fails with the error Creative Dekstop failed to install error code 1000. Can some one shed any light on how to resolve this
    Thanks

    Link for Download & Install & Setup & Activation may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/

  • Getting CC desktop failed to install.  Error code:1

    I've tried several times to install and I'm getting Creative Cloud failed to install. (Error code:1)  HELP please.

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    Some download & install troubleshooting links
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088
    -SPECIAL FOR MAC USERS
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0

  • Creative Cloud Desktop Failed to Install

    This is the second time in 3 months this has happened, and I fully expect this to happen again once I fix it.  This message occurs when I try to start Application Manager after it tries to update itself.  Who wrote this app??  The app manager is nowhere near Adobe's usual level of quality.
    Last time I had to spend an hour on the phone and finally got someone , renaming directories and running a cleaner utility.  If I knew it was going to fail again I would have written it down.  But I should not have to, and this is a waste of my time. The mere fact that there is a cleanup procedure means that Adobe knows it has a piece of junk in production.
    Regardless of what it says about a "desktop", I'm trying to start what I know as the Application manager:
    ..And when trying to work around and update via another app like Photoshop CC, I'm pretty sure I shouldn't be getting this either:
    ..Following the above instruction appears to work, but only after using the task manager on it.  This cannot be as designed.
    How about making this product more robust?   Why is the launch of the application manager contingent on an update I might not have time for right then?   I don't like updating anything that is not broken for the precise reason I am now wasting my time trying to resolve this. 
    And my pressing question: Is the fix procedure I spoke of above published anywhere so I don't have to wait on the phone for another hour?

    This solution worked for me.
    1. Open task manager and close all running Adobe processes. (Acrotray etc)
    2. Navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename it.
    3. Navigate to C/Program Files(X86)/Adobe/Adobe Creative Cloud and rename it.
    4. Try installing CC desktop from here: https://creative.adobe.com/en/products/creative-cloud
    5. Navigate to C/users/user name/AppData/Local/Adobe/OOBE/opm.db and remove it. Launch CC desktop and try to sign in.
    Thanks

  • Help please! CC Desktop fails to install -- Adobe cleaner has errors...

    Migod, this CC business is more trouble than it is worth. My latest problem is that I cannot update CC Desktop. I followed the steps outlined in another post, to wit: I downloaded and ran the cleaner tool. It completed, but with errors. I tried to rename my x86 OOBE folder, but I am told that it cannot be completed because it is open in another program. I checked task manager and there are no Adobe processes listed at all.
    I am running Win 7 64 on a Dell Precision workstation M4600. Here is the relevant part of the cleaner log. I really would appreciate some help.
    TIA,
    Toby
    Gen_WWCombined-en_US-20121017_1230
    [Thu Jan 02 19:05:59 2014] Please enter (y) for Yes or (n) for No. ... >>
    [Thu Jan 02 19:06:07 2014] Choose from one of the following options to clean up :
    [Thu Jan 02 19:06:07 2014] 1.  All
    [Thu Jan 02 19:06:07 2014] 2.  Adobe Flash Player 10.2
    [Thu Jan 02 19:06:07 2014] 3.  Creative Cloud & CS6 Products
    [Thu Jan 02 19:06:07 2014] 4.  CS6 only
    [Thu Jan 02 19:06:07 2014] 5.  CS5-CS5.5-CS6
    [Thu Jan 02 19:06:07 2014] 6.  CS5-CS5.5
    [Thu Jan 02 19:06:07 2014] 7.  CS3, CS4
    [Thu Jan 02 19:06:07 2014] 8.  Adobe Id credentials
    [Thu Jan 02 19:06:07 2014] 9.  Quit
    [Thu Jan 02 19:06:07 2014] Choice :>
    [Thu Jan 02 19:06:12 2014] User selected: Creative Cloud & CS6 Products
    [Thu Jan 02 19:06:12 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140102T190612\pdb.db"
    [Thu Jan 02 19:06:12 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140102T190612\Media_db.db"
    [Thu Jan 02 19:06:12 2014] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Thu Jan 02 19:06:12 2014] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Thu Jan 02 19:06:12 2014] List of products installed on this machine
    [Thu Jan 02 19:06:12 2014] Listing products for cleanup:
    [Thu Jan 02 19:06:12 2014] 2. {9bcd38e7-1f9a-4536-8cd4-96448263f367}  AdobeLightroom5CCMCore-mul
    [Thu Jan 02 19:06:12 2014] 3. {359F8007-6486-429C-A8C5-D67F6897C88C}  Adobe Bridge CC (64 Bit)
    [Thu Jan 02 19:06:12 2014] 4. {2D99B50E-431D-4AA8-85C1-172A6F8BCF09}  Adobe Photoshop CC Driver
    [Thu Jan 02 19:06:12 2014] 5. {404314CA-62C4-4D3D-8910-50754BCF1DCF}  Adobe CSXS Infrastructure 4 Driver
    [Thu Jan 02 19:06:12 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
    [Thu Jan 02 19:06:14 2014] response 1
    [Thu Jan 02 19:06:14 2014] The following product will be removed:
    [Thu Jan 02 19:06:14 2014] The following Product has been selected for removal : Adobe Creative Cloud Desktop
    Please confirm that you want to remove the selected product from Installer Database .
    [Thu Jan 02 19:06:14 2014] Type (y) to confirm and remove or (n) to quit ... >>
    [Thu Jan 02 19:06:19 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
    [Thu Jan 02 19:06:19 2014] OSVersion : 64-bit
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKCR key:AAM
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
    [Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Thu Jan 02 19:06:19 2014] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
    [Thu Jan 02 19:06:19 2014] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
    [Thu Jan 02 19:06:19 2014] CoreSync custom hook not found
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core\\core.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core\\core.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelBL.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelBL.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelUI.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelUI.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX\\NEX.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX\\NEX.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect32.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect32.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect64.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect64.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
    [Thu Jan 02 19:06:19 2014] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
    [Thu Jan 02 19:06:19 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140102T190612 folder as backup of PDB and MediaDB for this session.
    [Thu Jan 02 19:06:19 2014] LOG FILE SAVED TO: C:\Users\toby\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
    [Thu Jan 02 19:06:19 2014] Adobe Creative Cloud Cleaner Tool completed with ERRORS!
    [Thu Jan 02 19:06:19 2014] Check the end of the log file for list of errors
    [Thu Jan 02 19:06:19 2014]
    [Thu Jan 02 19:06:19 2014] *-*-*-*-*-*-* ::START:: - SUMMARY OF ERRORS *-*-*-*-*-*-*
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core\\core.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelBL.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelUI.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX\\NEX.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect32.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect64.dll'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils'
    [Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
    [Thu Jan 02 19:06:19 2014] *-*-*-*-*-*-* :: END :: - SUMMARY OF ERRORS *-*-*-*-*-*-*
    [Thu Jan 02 19:06:19 2014] ---------------------------------------------------------
    [Thu Jan 02 19:06:19 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
    [Thu Jan 02 19:06:19 2014] ---------------------------------------------------------

    Good news here
    After booting this morning, and reading Jeff's message, I first went back to try to rename the OOBE folders, and it worked. I then ran the cleaner tool, which completed successfully, and was thus able to reinstall the desktop
    So the problem is resolved. This however raises the question of why the permissions were not granted yesterday, with everything shut down in task manager. I throw out one possibility: I accidentally logged in to my CC account with an older Adobe account, which was not connected with CC. I realized my error after trying to update the desktop, but never had a chance to log out and re-log in with my current CC account, because every time I was only given the option of updating or quitting. Could this have been the cause of the problem? I'm no coder, so I don't know, but basically nothing has changed since I had the problem last night and this morning except the reboot (which anyway I probably should have tried yesterday first thing).
    Anyway thanks to Jeff for his reply.
    Toby

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