CC Desktop hourglass doesn't stop

Issue isn't resolved for weeks (0184746456).  Latest solution didn't fix the issue.  Cn this be escallated to the next level f support?

Hi RuffCuts2,
Sorry for the inconvenience you have been facing. You will receive a call soon from one of our technical experts who will assist you further in getting the issue fixed.
Regards,
Romit Sinha

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