CC: Download Error please retry again or contact customer support...
In trying to download application in Creative Cloud I am getting an error "Download Error please retry again or contact customer support" Any ideas?
Among many other possibilities: Signing out might help if the app is not communicating correctly with severs, etc. Restarting might help if another program is preventing the CC app from installing (also why I mentioned not opening any other programs). Running as administrator should help with any permission issues, as Gene mentioned.
What I posted is usually the first recommendation for CC download issues.
One more thing I should add...Although you are downloading Photoshop, the best place to get help is the forum which correlates to the program you are having trouble with. In this case, the Adobe Creative Cloud forum.
Great to here you're up and running again! Thanks for checking back...
Benjamin
Similar Messages
-
I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8
Rachelh20713544 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
-
Hi
I am trying to install my apps through Adobe Creative Cloud Desktop and all I'm getting is 'Download Error: Please try again or Contact Support'. I don't have any support number, or anything like that. If I try to reload, it doesn't do anything.
Is there anyway where I can fix it?? I have even tried to reinstall the software still with no luck.
Hope that you can help.
DamianHi Damian,
You can follow the article: Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application which will help you to get your issue fixed.
Let us know if it still gives you any issues.
Thanks,
Ratandeep Arora -
My creative cloud icon shows a red download error tag that states to contact customer support. Every app appears to be updated
Is this a bug. Should I be concerned?NObody can tell you anything without exact system information and other technical details.
Mylenium -
I get "Download Error" Please Retry to Try Again or Contact Support in adobe application manager
I'm sure I can;t be the only person facing this problem, but recently (within the last 2 weeks) my creative cloud application manager has decided to stop working, doesn;t display any of my installed apps and says "Download Error Please Retry to Try Again or Contact Support" when ever I try to access it.
I have tried the following to solve this but none of the suggestions work.
- Reinstalling the application
- Uninstalling and Reinstalling it
- Deleting the update file which adobe advised and install again.
- Updating to the latest version.
Please help as nothing seems to work my computer runs everything else fine.I searched my mac high and low and couldn't find an "AppData" folder in C:\Users\(Your username)\AppData\Local
-
I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??
WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Cannot download software - Download error. Please retry to try again or contact customer support.
Hi,
Please check this forum link and try to follow the steps: Creative Cloud "Download Error" message
Thank You
Arjun -
Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
-
HELP:( Download Error: Press retry to try again or contact customer support.
after i reinstall it,and I click on Apps, all it says is 'Download Error: Press retry to try again or contact customer support.' what can i do .Please help me .I saw that some of you tell to rename some folder but i can't find the folder.
Creative Cloud "Download Error" message
-
Download error. Press Retry to try again or contact customer support.
Application manager doesn't load applications. How can I fix it?
I tried this but doesn't work.
download error. Press Retry to try again or contact customer support. (403)
Thanks,Hi webarton,
Please check the KB : http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html
You might also want to check the suggestions on the thread : http://forums.adobe.com/thread/1156604
Regards,
Rave -
Trying to install Photoshop CC but get following message, download error. press retry to try again or contact customer support.(49)
disable running antivirus/firewall programs.
-
Every time I download music from iTunes , it always show: download error, please try again(i5)
But I can download in my iPadEvery time I download music from iTunes , it always show: download error, please try again(i5)
But I can download in my iPad -
Any help would be awesome. I've closed and reopened the app many times and even restarted the computer. I'm using a MacBook Pro with OS XYosemite.
Chopper Duke for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
-
I try updating and I hit learn more and it says Download errors, Press retry to try again or contact support, I need to download Photoshop.
While you wait for someone who knows this issue, supply some basic information.
Here are some suggestions:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc. -
Need Help Please!
Lindar23707229 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. You are welcome to post any questions you may have to this discussion.
Maybe you are looking for
-
What are the jars required for prepare portlet tool?
what are the jars required for prepare portlet tool which converts portlets to .portlet.
-
IWeb hyperlink color change: have already tried posted suggestions
I am beyond frustrated right now. Please help me get my program to do what it was clearly designed to do! I will be thrilled if I am just making a simple error. I have tried the following to change hyperlink text color: a. disabled hyperlinks, select
-
Why can't I use the software that Blackberry created?
Next time I sign up for cell phone service I am going to make sure I am with a company that supports the companies that make it's devices. This company reminds me of Walmart these days.
-
My ipod touch will not back up with itunes and allow me to update to newest software
I am having trouble getting my ipod touch to back up with itunes and allowing me to update to newest suftware. It has been backing up for over 3 days and the status bar has not moved.
-
Pacman -Syu can't satisfy dependencies- needs a new kernel
I don't understand this, as I always installed new kernels with pacman up until now. How come pacman won't update my system all of a sudden? sudo pacman -Syu :: Synchronizing package databases... testing is up to date core is up to date extra is up t