CC file syncing down,,syncing down

Related issue and response from an Adobe Tech:
http://forums.adobe.com/message/5798826#5798826

Similar Messages

CC file sync, down for days

A few days ago, a "pause" indicator appeared on the CC icon in my menu bar.
When I open the CC menu, it says File Syncing and Font Syncing are turned off. When I click "Resume Syncing," a notification reports a generic "Creative Cloud server error," which leads to this help page:
http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
None of my filenames contain Windows-reserved characters, lengths above 260 characters, or trailing characters. None are aliases, nor are any in use. There are no conflicted copies – or at least none are labeled as such. (These are stupid limitations, btw...) Removing all of my files resolves the error, but obviously doesn't fix the problem.
Q1: why can't CC just tell me which file is causing the issue, instead of making me hunt for it?
Q2: how the hell am I supposed to resolve a file I can't find?
On Creative Cloud 1.2.0.248

Hi TheatricalRights9,
Any files you uploaded to Creative Cloud are still there. The sync app, Creative Clould Connection is current unavailable because of an outage but you should still be able access your files in a browser at https://creative.adobe.com/files
You can check the status of the Sync app here: http://status.creativecloud.com/
-Dave

2008 R2/ Win7 Offline Files Sync causing High Load on server

Hi Everyone,
I have recently been investigating extremely high CPU Usage from the System Process on my company's main File Cluster.
We managed to track SRV2.sys Threads causing high CPU load within the system process, but was having issues identifying why this was the case.
As per Microsoft's direction via support call, we have installed the latest SRV2.sys Hotfixes, but this does not appear to have allivated the issue we are experiencing. We have also added more CPU and Memory into both nodes, which has not helped either.
We have since managed to create a system dump and is being sent to MS Support for analysis.
I have noticed the following that appears to happen on our cluster:
Whenever our CAD/Design department run certain functions within their apps running on a windows 7 client (apps include MicroStation, Revit, AutoCAD etc) we see a massive spike and flatline of the system process.
We found several users with Windows 7 clients that have Configured Offline File to sync an entire Network Volume (some volumes are 2TB Plus, so would never fit on a users computer anyway, i was quite shocked when I found this). How we spotted this was through
Resource Monitor, the System Process was trolling through all the folders and files in a given volume (it was "reading every single folder). Now, while this was the system process, we could identify the user by using the Open Files view in Server Manager's
Share and Storage Management tool.
I have done a fair bit of research and found that a lot of CAD/Drawing applications in the market have issues with using SMB2 (srv2.sys). When reviewing the products that we use, I noticed that a lot of these products actually recommended disabling SMB2
and reverting to SMB1 on File Server and/or the clients.
I have gone down the path of disabling SMB2 on all Windows 7 clients that have these CAD Applications installed to assist with lowering the load (our other options are to potentially shift the CAD Volumes off our main file cluster to further isolation these
performance issues we have been experiencing.) We will be testing this again tomorrow to confirm that the issue is resolved when mass amounts of CAD users access data on these volumes via their CAD Application.
We only noticed the issue with Offline Files today with trying to sync an ENTIRE Volume. My questions are:
Should Offline File sync's really cause this much load on a File Server?
Would the the size of the volume the sync is trying to complete create this additional load within the system process?
What is the industry considered "Best Practice" regarding Offline Files setup for Volumes which could have up to 1000+ users attached? (My personal opinion is that Offline Files should only be sync of user "Personal/Home" Folders
as they users themselves have a 1 to 1 relationship with this data.)
Is there an easier way to identify what users have Offline Files enabled and "actually being used" (from my understanding, Sync Center and Offline Files are enabled by default, but you obviously have to add the folders/drives you wish to sync)?
If I disable the ability for Offline Files on the volumes, what will the user experience be when/if they try to sync their offline files config after this has been disabled on the volume?
Hoping for some guidance regarding this setup with Offline Files.
Thanks in Advance!
Simon

Hi Everyone,
Just thought I would give an update on this.
While we're still deploying http://support.microsoft.com/kb/2733363/en-us to
the remainder of our Windows 7 SP1 fleet, according to some Network Traces and XPerf that were sent to MS Support, it looks as though the issu with the Offline Files is now resolved.
However, we are still having some issues with High CPU with the System Process in particular. Upon review of the traces, they have found a lot of ABE related traffic, leading them to believe that the issue may also be caused by ABE Access on our File Cluster.
We already have the required hotfix for ABE on 2008 R2 installed (please see
http://support.microsoft.com/kb/2732618/en-us), although we have it set to a certain value that MS believe may be too high. Our current value is set to "5", as that is the lowest level of any type of permission is set (i.e. where the lowest level of inheritance
is broken).
I think I will mark this as resolved regarding the Offline Files issue (as it did resolve the problem with the Offline Files)...
Fingers crossed we can identify the rest of the high load within the System Process!!!

Log file sync waits with null sql_ids

10.2.0.3
I am querying V$ACTIVE_SESSION_HISTORY to drill into log file sync waits.
select sql_id,sum(time_waited)
from v$active_session_history
where sample_time > sysdate - 1/24
group by sql_id
order by 2 desc
All of my top sessions for this have null sql_ids. I did some google searches and these are the answers that I found have null sql_ids. There are some other sessions where the sql_id is not null, but they are not anywhere near the top.
1. could be running pl/sql. yeah ok. but I would need to run 'dml' and issue a commit for this event to fire).
2. no sql is running. does this mean the insert finished and then I am waiting on the 'commit' part?
I want to track these sqls down so I can track them back to the application. I want to get the developers to limit their commit frequency and use batch (array based) DML. How do I track this down?
Also, is there anyway to figure out how often different users are committing? I want to track back to the worst offenders. Could be some parts of the application are commit periodically and others are not, but log file sync's could slow down everyone.

You are either bored or suffer from Compulsive Tuning Disorder.
It can be a challenge to solve a problem that only exists between your ears
post results from SQL below
SELECT sql_id,
       SUM(time_waited) / 1000000
FROM   v$active_session_history
WHERE sample_time > SYSDATE - 1 / 24
       AND time_waited > 0
GROUP BY sql_id
ORDER BY 2 DESC

File Sync "coming soon"?

The creative cloud on my laptop (which has been syncing all my files until today) now says that file sync is "coming soon!" when I try to access my files. Is the sync feature down?
And, Adobe, I used to love your products! What happened to your standards of providing quality products and service? It seems I am on here every other day with some new issue!

What version of the Creative Cloud app does it show you have if you go to the gear icon in the top right > Preferences > Account tab within the General section?

Why does my MacBook stop working when I tr to plug in my iPad to do some file syncing?

Why does my MacBook stop working when I try to plug in my iPad to do some file syncing? This is the second time I have had it happen to my MacBook. The computer just shuts down and cannot be restarted. When I plug it into the charger I get a faint Green light where it plugs into the MacBook. When I took the computer into my local Mac store last time this happened (Nov 2012) they reckoned they couldn't find anything wrong with it. Has any body else encountered a similar issue?

That would be a filter, yes. Didn't know Verizon handed out phone/DSL wall split filters. I would honestly take a look at the physical jack it is connected to for corrosion or lose connections as I doubt the filter is bad out of the box. Anyways, what was the original problem you had with the Phone and DSL that prompted Verizon to send out a filter?
========
The first to bring me 1Gbps Fiber for $30/m wins!

I'm trying to email a batch of photos. There is no file drop down menu.

I'm trying to email a batch of photos. There is no file drop down menu. Therefore I cannot choose export. What am I missing?

Hi tylersmom22,
If you are having unexpected disconnect issues with your iPhone when connected to iTunes, you may find the troubleshooting steps in the following article helpful:
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Regards,
- Brenden

File sync speed, reliability

To those who are already using CC, how is the speed and uptime of the file syncing service? I tried it free in the browser (I think they give 2 GB free) and the speed seemed glacially slow compared to services like DropBox. Also, my InDesign file synced but it doesn't show your linked images so everything is a low-res preview. Worse than a PDF. I'm trying to understand how I would ever use this to show something to a client.

Bill Bridgeforth wrote:
How is the speed and uptime of the file syncing service?
Hi Bill,
There is this:
http://status.creativecloud.com/
Judging by daily things like:
- Sync is down (completely, like the last few days)
- Some users may experience delays in working with their files.
- Some users may experience poor performance with some features of the service.
It seems pretty self evident this is not a viable option for professionals or those who need a reliable service.

File sync stopped syncing and is non responsive to changes

as of yesterday my file sync has just simply stopped syncing and is not responding to new changes to both the finder folder or the online files. there is no warning, no error message and the files tab only says "to start saving files.... copy them to the CC folder in your finder." my folder was in sync and has been syncing fine for a few weeks now after its been back up. any ideas? customer support told me syncing has been down for days but thats not the case. status.creativecloud.com says everything is good.

hello,
so, i am still having some issues with my syncing. i have also within the past couple days updated cc on both my imac and laptop as well as done numerous restarts of the cc app. i am also running Mavericks on both machines with all software updates completed.
here's what's going on:
1. the syncing seems to just continue infinitely. my imac seems to be syncing for the past 2 weeks without completing. there are 48,000ish files in my folder of various sizes within various subfolders.
2. my macbook pro doesn't seem to be engaging in syncing at all.
3. on the cc website page where i view my files I am trying to send some folders to the archive. i do this and it goes through the motions but then upon refresh the file is returned. i have tried clicking on the archive itself via that box like icon button. it says page cannot be found everytime. and, none of the previously archived files show up either.
4. cc is duplicating my folders within my folder. for example, i've had "folder A" synced via cc for quite some time. cc however has created a duplicate named "folder A (1)" in my cc folder and is seemingly syncing it as well with duplicate information. it does not however seem to be registering out of my 20gb of space.
any thoughts?
thank you.
EDIT: I have added the two images above to illustrate what I am talking about. The first shows the syncing. In this photo the sync had just completed a short time before and it started over. The second shows what happens when I try to view my archive on the web. It no longer moves items to the archive.
I have also just finished uninstalling the desktop cc app from my computer and am debating whether or not to reinstall.
Message was edited by: rinslvinly

Performance Issue: Wait event "log file sync" and "Execute to Parse %"

In one of our test environments users are complaining about slow response.
In statspack report folowing are the top-5 wait events
Event Waits Time (cs) Wt Time
log file parallel write 1,046 988 37.71
log file sync 775 774 29.54
db file scattered read 4,946 248 9.47
db file parallel write 66 248 9.47
control file parallel write 188 152 5.80
And after runing the same application 4 times, we are geting Execute to Parse % = 0.10. Cursor sharing is forced and query rewrite is enabled
When I view v$sql, following command is parsed frequently
EXECUTIONS PARSE_CALLS
SQL_TEXT
93380 93380
select SEQ_ORDO_PRC.nextval from DUAL
Please suggest what should be the method to troubleshoot this and if I need to check some more information
Regards,
Sudhanshu Bhandari

Well, of course, you probably can't eliminate this sort of thing entirely: a setup such as yours is inevitably a compromise. What you can do is make sure your log buffer is a good size (say 10MB or so); that your redo logs are large (at least 100MB each, and preferably large enough to hold one hour or so of redo produced at the busiest time for your database without filling up); and finally set ARCHIVE_LAG_TARGET to something like 1800 seconds or more to ensure a regular, routine, predictable log switch.
It won't cure every ill, but that sort of setup often means the redo subsystem ceases to be a regular driver of foreground waits.

Statspack: High log file sync timeouts and waits

Hi all,
Please see an extract from our statpack report:
Top 5 Timed Events
~~~~~~~~~~~~~~~~~~ % Total
Event Waits Time (s) Ela Time
log file sync 349,713 215,674 74.13
db file sequential read 16,955,622 31,342 10.77
CPU time 21,787 7.49
direct path read (lob) 92,762 8,910 3.06
db file scattered read 4,335,034 4,439 1.53
Avg
Total Wait wait Waits
Event Waits Timeouts Time (s) (ms) /txn
log file sync 349,713 150,785 215,674 617 1.8
db file sequential read 16,955,622 0 31,342 2 85.9
I hope the above is readable. I'm concerned with the very high number of Waits and Timeouts, particulary around the log file sync event. From reading around I suspect that the disk our redo log sits on isn't fast enough.
1) Is this conclusion correct, are these timeouts excessively high (70% seems high...)?
2) I see high waits on almost every other event (but not timeouts), is this pointing towards an incorrect database database setup (give our very high loads of 160 executes second?
Any help would be much appreciated.
Jonathan

Top 5 Timed Events
~~~~~~~~~~~~~~~~~~ % Total
Event Waits Time (s) Ela Time
log file sync 349,713 215,674 74.13
db file sequential read 16,955,622 31,342 10.77
CPU time 21,787 7.49
direct path read (lob) 92,762 8,910 3.06
db file scattered read 4,335,034 4,439 1.53
Avg
Total Wait wait Waits
Event Waits Timeouts Time (s) (ms) /txn
log file sync 349,713 150,785 215,674 617 1.8
db file sequential read 16,955,622 0 31,342 2 85.9What's the time frame of this report on?
It looks like your disk storage can't keep up with the volume of I/O requests from your database.
The first few thing need to look at, what're IO intensive SQLs in your database. Are these SQLs doing unnecessary full table scan?
Find out the hot blocks and the objects they belong.
Check v$session_wait view.
Is there any other suspicious activity going on in your Server ? Like other program other than Oracle doing high IO activities? Are there any core dump going on?

I recently purchased a movie (Prometheus) on my computer through iTunes and every time I try to put it on my iPhone, it fails. How can I successfully sync this video? Mind you, every other file syncs flawlessly.

I recently purchased a movie (Prometheus) on my computer through iTunes and every time I try to put it on my iPhone, it fails. How can I successfully sync this video? Mind you, every other file syncs flawlessly.

Can you connect to a wifi source on the device? Enable wifi in settings on the device itself. If you don't have wifi at home, there may be a local hotspot you can use for this.
The reason this happens is carriers don't want people downloading huge files that would slow their network as well as eat up your data plan.

Offline Files sync gives Access Denied on Windows 8.1 Enterprise

A small number of our staff have now been issued with Windows 8.1 Enterprise hybrid tablet computers, however there is a problem with using Offline Files on them - when synchronising, it responds "Access Denied".
The tablets have Windows 8.1 Enterprise with all the latest updates on them. Staff users have a home folder on the network under \\server\staff\homes\departmentname\username which gets mapped to U: and their My Documents is redirected there. The server is currently
Windows Server 2003 R2 SP2.
We have tried:
Resetting the Offline Files cache using the FormatDatabase registry key
Using Group Policy Objects to force Offline Files synchronisation at logon and logoff
Clearing the local cached copy of the user's profile from the machine and getting them to log back on to recreate it
Setting up Offline Files event logging to the event viewer - this provides no useful information as it only logs disconnect/reconnect and logoff/logon events
Forcing Group Policy update using gpupdate /force
Forcing synchronisation using PowerShell and https://msdn.microsoft.com/en-us/library/windows/desktop/bb309189%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396
As suggested by http://support.microsoft.com/kb/275461 we gave the All Staff security group Read permissions on F:\Staff (which is the one that is shared as \\server\staff) and then blocked inheritance for folders below that
We also checked the following:
The CSC cache has not been relocated
No error 7023 or event 7023 errors relating to Offline Files are present in the event logs
The Offline Files service is running
The OS is already Windows 8.1 Enterprise, so installing the Pro Pack is not applicable
In HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\UserState\UserStateTechnologies\ConfigurationControls all the values are set to 0 and not 1
We do not use System Center Configuration Manager
No errors were found in the Folder Redirection event logs
None of these solved the problem, does anyone have any suggestions?
Here is the error we are seeing:
Thanks,
Dan Jackson (Lead ITServices Technician)
Long Road Sixth Form College
Cambridge, UK

Hi,
Generally speaking, this problem is most probably occurs at File Server Client.
Firstly, please check the sharing file Sync Settings.
Shared file properties\Sharing\Advanced Sharing\Caching
Also check shared file user list, make sure these problematic user account have full permission.
On the other hand, could you able to access to the shared file directly in Windows Explorer?
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Yes, the user can access the shared folder in Windows Explorer. The user has the following permissions:
Traverse Folder/Execute File
List Folder/Read Data
Read Attributes
Read Extended Attributes
Create Files/Write Data
Create Folders/Append Data
Write Attributes
Write Extended Attributes
Delete
Read Permissions
Here is a screenshot of how the Caching settings are set up on the top-level Staff share.

If I turn on Adobe File Sync will that duplicate files in my Dropbox? (Unnecessary and I can't afford the bandwidth).

I have gigabytes of Adobe CC files arranged in appropriate client folders in Dropbox (and mirrored on my local hard drive).
It looks like if I turn File Sync on (needed to access Assets) some or all of this will be duplicated and separated from non-Adobe data in each client file.
Messy, unnecessary and 100GB of bandwidth I don't want to pay for! (I'm on 4G so it's expensive.)

MichaelGli2,
The Creative Cloud desktop application will only sync files that are in your "Creative Cloud Files" folder on your local machine.
By default, the "Creative Cloud Files" folder is in your user's home folder (/Users/<yourusername>/Creative Cloud Files/ on Mac, or C:\Users\<yourusername>\Creative Cloud Files\ on Windows).
Unless you have deliberately changed the location of your Creative Cloud Files folder yourself so that it is inside your local Dropbox folder, there will be no duplication.

Log file sync question

Metalink note 34592.1 has been mentioned several times in this forum as well as elsewhere, notably here
http://christianbilien.wordpress.com/2008/02/12/the-%E2%80%9Clog-file-sync%E2%80%9D-wait-event-is-not-always-spent-waiting-for-an-io/
The question I have relates to the stated breakdown of 'log file sync' wait event:
1. Wakeup LGWR if idle
2. LGWR gathers the redo to be written and issue the I/O
3. Time for the log write I/O to complete
4. LGWR I/O post processing
5. LGWR posting the foreground/user session that the write has completed
6. Foreground/user session wakeup
Since the note says that the system 'read write' statistic includes steps 2 and 3, the suggestion is that the difference between it and 'log file sync' is due to CPU related work on steps 1, 4, 5 and 6 (or on waiting on the CPU run queue).
Christian's article, quoted above, theorises about 'CPU storms' and the Metalink note also suggests that steps 5 and 6 could be costly.
However, my understanding of how LGWR works is that if it is already in the process of writing out one set of blocks (let us say associated with a commit of transaction 'X' amongst others) at the time a another transaction (call it transaction 'Y') commits, then LGWR will not commence the write of the commit for transaction 'Y' until the I/Os associated with the commit of transaction 'X' complete.
So, if I have an average 'redo write' time of, say, 12ms and a 'log file sync' time of, say 34ms (yes, of course these are real numbers :-)) then I would have thought that this 22ms delay was due at least partly to LGWR 'falling behind' in it's work.
Nonetheless, it seems to me that this extra delay could only be a maximum of 12ms so this still leaves 10ms (34 - 12 -12) that can only be accounted for by CPU usage.
Clearly, my analsys contains a lot of conjecture, hence this note.
Can anybody point me in the direction of some facts?

Tony Hasler wrote:
Metalink note 34592.1 has been mentioned several times in this forum as well as elsewhere, notably here
http://christianbilien.wordpress.com/2008/02/12/the-%E2%80%9Clog-file-sync%E2%80%9D-wait-event-is-not-always-spent-waiting-for-an-io/
The question I have relates to the stated breakdown of 'log file sync' wait event:
1. Wakeup LGWR if idle
2. LGWR gathers the redo to be written and issue the I/O
3. Time for the log write I/O to complete
4. LGWR I/O post processing
5. LGWR posting the foreground/user session that the write has completed
6. Foreground/user session wakeup
Since the note says that the system 'read write' statistic includes steps 2 and 3, the suggestion is that the difference between it and 'log file sync' is due to CPU related work on steps 1, 4, 5 and 6 (or on waiting on the CPU run queue).
Christian's article, quoted above, theorises about 'CPU storms' and the Metalink note also suggests that steps 5 and 6 could be costly.
However, my understanding of how LGWR works is that if it is already in the process of writing out one set of blocks (let us say associated with a commit of transaction 'X' amongst others) at the time a another transaction (call it transaction 'Y') commits, then LGWR will not commence the write of the commit for transaction 'Y' until the I/Os associated with the commit of transaction 'X' complete.
So, if I have an average 'redo write' time of, say, 12ms and a 'log file sync' time of, say 34ms (yes, of course these are real numbers :-)) then I would have thought that this 22ms delay was due at least partly to LGWR 'falling behind' in it's work.
Nonetheless, it seems to me that this extra delay could only be a maximum of 12ms so this still leaves 10ms (34 - 12 -12) that can only be accounted for by CPU usage.
Clearly, my analsys contains a lot of conjecture, hence this note.
Can anybody point me in the direction of some facts?It depends on what you mean by facts - presumably only the people who wrote the code know what really happens, the rest of us have to guess.
You're right about point 1 in the MOS note: it should include "or wait for current lgwr write and posts to complete".
This means, of course, that your session could see its "log file sync" taking twice the "redo write time" because it posted lgwr just after lgwr has started to write - so you have to wait two write and post cycles. Generally the statistical effects will reduce this extreme case.
You've been pointed to the two best bits of advice on the internet: As Kevin points out, if you have lgwr posting a lot of processes in one go it may stall as they wake up, so the batch of waiting processes has to wait extra time; and as Riyaj points out - there's always dtrace (et al.) if you want to see what's really happening. (Tanel has some similar notes, I think, on LFS).
If you're stuck with Oracle diagnostics only then:
redo size / redo synch writes for sessions will tell you the typical "commit size"
redo size + redo wastage / redo writes for lgwr will tell you the typical redo write size
If you have a significant number of small processes "commit sizes" per write (more than CPU count, say) then you may be looking at Kevin's storm.
Watch out for a small number of sessions with large commit sizes running in parallel with a large number of sessions with small commit sizes - this could make all the "small" processes run at the speed of the "large" processes.
It's always worth looking at the event histogram for the critical wait events to see if their patterns offer any insights.
Regards
Jonathan Lewis

CC file syncing down,,syncing down

Similar Messages

Maybe you are looking for