CC for education bought but only got a trial version

Hi, I purchased CC online and the money has been taken from my credit card but I only got a trial version and its expiring. I am teaching AI and PSD right now and need the packages. What is the vetting procedure, how long does it take and when can I expect to have the software?  The reseller directed me to contact Adobe. Im confused where I should direct this simple question. Many thanks!

Hi Will,
This is Ben from Typekit. I'm sorry you ran into this issue. It appears to be a bug. I'm checking with the Creative Cloud team to make sure they're aware of it.
Would you send us a note at: [email protected] with any more details? We can follow up there.
Cheers,
Ben

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