CC for Team: only one installation ask me a serial number

I work for install the 10 license Cc for team that my company has buyed.
Only one installation ask me a serial number: Why ?
thanks Massimo

I have log out and log in the user [email protected] 2 times but the problem is always the same
I have 3 users that works regularly:
[email protected], [email protected] and [email protected]

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