CC Illustrator - Saving Issues

I recently worked on 11 seperate illustrator files between 7-10:30PM, each containing seperate identity concepts. I periodically save while I work. I did not work on these 11 at the same time, but across the span of time. I may have had maybe 3 up at one time. Once completed, I would save...THEN save again as a PDF. I had to send these out so I did not preserve illustrator capabilities due to email size restrictions. Before closing any file window, I would just resave to be certain as an AI. My issue starts here...
I went back to the AI files to relook at something. Three of the illustrator files do not have any changes made to them. Time didn't seem to matter as two of the files were created and saved towards the beginning of the work span and the third was created and saved last. When I mean nothing is saved, none of my work - AT ALL! I now have a blank canvas in one document, and two other outdated documents, yet all the PDFs are fine in reflecting the point at which I finished. Is this currently a known issue? Does anyone know how I would go about correcting the failures to save regardless of manually saving? Even the time stamps reflect no changes even though I was actively working on them and saving constantly. I know I'm not crazy!

That seems like a really bad system. So people who don't have printers connected automatically start off with the possibility of more issues?
I created a new file and placed the empty file into it, it came up blank. I created a new file and dragged one of the other files that are outdated and it came up fine, but again outdated. I tried dragging a PDF into it also, and that came in fine. Only like I said before and you mentioned, it doesn't have AI Editibility so it only gives me an option to image trace (which don't come out so well).
I created new files on a different identity later on the evening after my initial issue. Those work perfectly.
Sorry missed your question: I have not updated my creative cloud. I had the version before the newest at the time of working on these files.

Similar Messages

Illustrator saving issues: Previewing off Artboard

This is a somewhat complicated issue to explain so I've attached some images.
The basic gist of my issue is that when I "Save" an alteration of an already existing document, the document will preview things that exist off the artboard, and not even my full artboard. This is happening with increasing frequency and I can't figure out the root of this issue. The first picture I have attached to this post is how the file previews in Illustrator; the second is a screencap from the file open in Illustrator, where you can see the artboard in the center, and the art to the left that is being previewed (I have outlined the artboard in pink). The portion of the document that is being saved in the preview is not consistent either, so sometimes I will get no portion of the artboard visible in the preview. The interesting detail is that if I "Save As" my file, and over right the existing file it saves uncorrupted.
Has anyone else experienced this issue and have a possible solution?
Computer notes:
iMac 2.4 GHz
OSX 10.5.8
CS5
Please note that this work is copyrighted
Thanks in advance for your help!

whiteryanc, there has been a few othe post concerning this issue on the adobe forums with no real answer to why this is happening. The issue you have is an issue we have also. It all started once we updated illustrtor to CS6. We even went a step further and updated to illustrator CC to see if that would fix the issue. This did not fix it. There is a work around though. Instead of just saving the file after altering the file do a save as and replace the file. This seems to be working on my end.

Illustrator CC Command and Saving Issues

HI,
My colleagues and I updated to Illustrator CC this week. We were hoping that the upgrade may fix an issue we have(in a seperate thread) and while it hasn't fixed it, it does seem to have created a couple more bugs as follows:
1. Certain commands such as cut, group/ungroup, zoom etc.. dont seem to work all the time by using the keyboard shortcuts. If I try a command and it doesnt work, I need to scroll the page over using the mouse slightly and then the command seems to work for a few moments. Sometimes I am needing to do this 3 or 4 times in one job which can get quite infuriating.
2. Sometimes when after openeing a file and adjusting the artwork, it is not giving the option to save(it is grayed out and the keyboard command doesnt work) and the file can only use 'Save As'
Stangley it doesnt seem to be happening on all our machines, we have 5 Macs running CC and only 2 have the Command Shortcut issues and only 1 seems to have the saving issue
Has anyone else had either of these issues or are aware of them? If so do you know of a solution or reason to the problems.
Any input would be greatly appreciated.
Many thanks

Martyn,
It may be a slightly different case of the Missing Verdana and Tahoma issue,
http://forums.adobe.com/message/5453325#5453325
http://forums.adobe.com/message/5506635#5506635
Or you may have a look at other applications mobbing Illy, see Item 7) under Other options; there are a few missing from the list, BetterTouch and anti virus software.

PDF Saving issue in Illustrator CS6 (Mac)

I have trouble saving Acrobat 4 compatible PDF files in Illustartor CS6. The problem does not affect every file I try to save, but when saving from AI to PDF, heavier files tend to be hard to save. I select the "Save as" option, click PDF, choose my location, then in the dialog with the settings I choose the ones I need and hit enter. A progress bar appears and after a while it freezes on about 80% and never moves further. I am running Illustrator CS6 on a MacBook Pro Retina, 2.6 GHz quad-core Intel Core i7, 8 GB RAM, OS X Mountain Lion. I have tried reinstalling Illustrator, saving to a different location and changing the settings. the only thing that worked for me was saving a Acrobat 5 or 6 compatible file, but this is not a solution, since I need the Acrobat 4 compatibility for a client. Thanks in advance.

You can open the PDF in Acrobat and save to Acrobat 4 compatibility, either through optimize or preflight. I would also ask the client why they want Acrobat 4 compatibility.

Ultrabeat Saving Issues

Greetings,
I did a bit of searching on this and other forums, but found very little on this subject. When saving Ultrabeat presets, sometimes the sample OSC has none loaded and sometimes, it loads a completely different drum (Taiko for example). Has anyone else commonly seen this error within Ultrabeat? I noticed that this only happened with my previous custom template, "pre" Time Machine + Airport Update. Also, I noticed that if my template already has an Ultrabeat loaded on Logic Startup, the same weird bug happens again.
In short: Does anyone else have Ultrabeat preset saving issues, and if so, what did you do to work around it?
I know this problem is elsewhere on this forum, and somewhat forgotten, but I want to start fresh on this topic, and hopefully get to the bottom of this.

We can only hope that Apple solves this issue as well. But when you think about it, where do they begin with so many problems to address?
The Apples will need all the luck and coffee this side of the World. I don't even know what to expect from their ever so popular "update". I'm calling apple today, but they'll tell me the same thing they always say......which is not much.
Oh well, less crying, more producing.
Time to man up. (RMIV)
Cheers
LGK

Numbers saving issue

This message pops up about every 10 minutes. Can you tell me how to correct the issue?
I'm running a MacBook Pro v 10.9.2 and Numbers v 3.2.
The Numbers spreadsheet is on my local hard drive and no one else is using it.

This Numbers document has always been in my Documents folder. But I copied it to my Desktop, then moved it back and I have the same "Saveing Issue" as shown above. It is really hard to believe that anyone using Numbers does not have this problem.

Day light Saving Issue

Hi,
I am facing an issue with Date and Time objects. This looks something to do with the daylight-saving (UK).
I have a date field in the database where a date is saved with time as 00:00:00, say for example 23/01/1999 00:00:00
Upon querying and getting the result set, I am getting the Date and Time objects using rs.getDate() and rs.getTime().
Date is obtained correcting as 23/01/1999 and the Time object is 00:00:00. But when I do a getTime() on Time object
to get the milliseconds, it returns as -3600000 which is an hour back. This is causing an issue here.
Can someone please suggest me if this is a daylight saving issue as we have moved ahead by 1 hour here in UK.
Or is this issue fixed in any of the latest jdk, I am using jdk1.5.0_12?
Many Thanks

Hi,
Please find the below code. Consider the date stored in the db is 23/01/1999 00:00:00
         Date dateValue = rs.getDate (COLUMN_NAME);
         if (dateValue != null)
               dateValue = new Date(dateValue.getTime() + rs.getTime (COLUMN_NAME).getTime());
         }Here, the dateValue obtained in line 1 is right which is 23/01/1999. Also rs.getTime (COLUMN_NAME) gives the time as 00:00:00 which is correct.
But when I do a getTime() on it to get the milliseconds it returns -3600000 which is one hour back.
So finally when i add the date milliseconds and time milliseconds to get a new date value, it goes back one hour because of the -ve value. In this case since time is 0, going back one hour will switch the date back by one day. Hence the dateValue which I get after executing this code is 22/01/1999 23:00:00 which is wrong.
Could you please help me on this?

Excel saving issues error: Someone else is working right now, please try again later"

Excel saving issues error: Someone else is working right now, please try again later"
I am running W8.1 with Office 2013 and accessing a shared drive, When I try to save an excel document back to the shared drive - I get the error msg
"Someone else is working in "servername\share\filename" right now, please try again later"
I can see that there is no one else accessing this file at all. I created a brand new file, added content, saved and got the same error.
When I use a W7 with Office 2013 accessing the same share drive, accessing the same file - I am able to save the document without issues.
Does anyone have any ideas what this could be. Both of these situations are while working from home using a company vpn connection. It does not happen when in the office using either W8.1 or W7.
Peter.

Hi,
Saves when saving locally. Its looking more like W8.1 on a VPN connection that is causing the issue. What can I look for
I mean you can try to save it to local drive(like drive c:) and then copy it to shared drive.
If you gain the access to the shared file server, you can check the file status when you open this file.
Also you can check your event log to see which process causes this error.
Since I'm not familiar with VPN, I'd suggest you post your issue to the following forum:
http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver

Illustrator .eps issues.

I have two issues that I'm hoping for some help solving.
I am operating in the newest version of Illustrator and I'm having issues with my .eps files when they are sent to Roland Versaworks or opened in Flexon programs. My printer is telling me that when he opens my .eps art files in Flexon to print on a smaller machine, there is a "black box" covering the entire artwork like a mask. He is having to work extra to remove this mask before printing our customers order. He is telling me this isnt happening in Roland, but I want to make sure it doesn't happen in the future and if it does what I can do about it.
When I open my .eps files in Illustrator or Corel there is not black mask to speak of. It doesn't show in any of the layers.
Still, is there something I can do to prevent it from showing up in my printers programs? Is there a step I'm missing or a step I can incorporate to check the file and make sure its not there? Or is this a Flexon/Illustrator combatiblity issue for the manufacturers?
Roland Versaworks: my .eps art files sometimes open with bits of artwork missing, or the cutline missing. I have calibrated our cutline to Rolands and also Illustrators specifications but there are still instances when it doesnt come through. Any suggestions on what else I can do to avoid these issues? It slows down my companies production time to go back, re check, re apply cut lines(that are already there) and resave the file....
Thankyou in advance!

At times yes, but this is showing up on basic stroke and fill artwork as well, with no dropshadows/transparency effects.

Illustrator CS6 saving issue!

Hi,
I(and my colleagues) am having an Issue with CS6 when saving files. This has only happened over the past week or so yet we are unable to find a solution and need some help.
When saving a file using the 'Save' option (not 'Save As') the file is not staying at the size of the artboard as it should, it is however being aurtomatically cropped down to the actual artwork size. This is causing issues with the Process we work with as we need the file to stay at the artboard size.
If I click 'Save As' and change the Adobe PDF Preset to 'Press Quality' then this works, however this means that every file we save(which is quite alot in a day) means we have to go through the 'Save As' option and manually change each save.
Does anyone know why this has suddently started to happen with our Illustrators and do you know how to fix this so that it stays at the Artboard size when 'Save' is used?
I appreciate any help anyone can give on this.

Having the same problem with artboards and pdf's. Here is a screen shot of the issue.
PDF in Illustrator CC
Same PDF opened in Acrobat.
Any ideas?

Illustrator CS file saving issues

Since migrating to Vista from XP, my Illustrator CS will not allow me to save documents. Every time I try to save, an error message comes up reading "This is a read only file or it is open in another program", which it is not. I must use a save-as every time I save which creates many versions. I also cannot delete these files (same error message). Has this happened to anyone else? Are there any fixes?

Turn off UAC and promote yourself to administrative priviliges or adjust your group policies accordingly. Legacy software is not aware of Vista's security stuff and will not correctly be able to request the respective file handling commands, hence existing files cannot be modified. To salvage you files already in place, log in as admin, select them, right-click --> Properties --> Security --> Advanced --> Take ownership. You should then be able to at least manipulate them as admin.
Mylenium

Illustrator saving vectors with different attributes than assigned prior to saving

I am having a problem whenever I save a document in Illustrator.
Near the edges of the page, I am placing a few rectangular vectors filled in only with black.
When I save the image as a .pdf, two of these get changed.
One on top, and one on bottom, at the exact same x placement.
Prior to saving, they are all completely identical with the same attributes.
I even deleted the old ones, replaced them with new ones, which I copied from other marks that were not messing up, and saved the .ai file as a .pdf again, but to no avail.
Please help as I have no idea what to do to fix this.
I have tried unchecking save as an illustrator editable file, save with layers, etc.
Any advice would be greatly appreciated.

BeeHiver wrote:
Well, I believe that it is simply the way that adobe was displaying it, because if I zoom in on the .pdf file, the added thickness disappears.
The same thing happens when I have the letter I in text, not sure why this happens, but I no longer think it is an issue.
That letter 'l' looking thicker is a known issue with a PDF file... as you've noticed, it clears up when you zoom in and also, it doesn't print like that...

Illustrator saving .svg/svg code incorrectly

Hi all,
Ive recently encountered an issue when saving/export SVGs from illustrator.
Illustrator is altering type and transforming paths upon saving/exporting... for example, I have type the "entworth" in the design... but when saving to SVG it replaces "entworth" > "ent-" and changes its position ... it has also been translating various shapes (rectangles, circles etc.)?!?!
I know this isn't a disaster as Im able to alter the SVG code manual... but its a PAIN!! and I need a solution! Please!
Has anyone else experienced this issue?
Am I being a fool?
Im running:
Illustrator CC 2014
OSX 10.10
Cheers
James

Alas no, this is not an image-specific thing. Illustrator pulls in the vectors correctly, recognises the included effect, applies it as a live effect (in appearance) ...all well and good. Then draws it ugly This is easily confirmed by copying out the SVG filter code, starting a new document, drawing something (a circle is good, to really show the alpha smoothing going wrong), applying SVG Filter and then pasting the code back in.
That example file is here: http://www.w3.org/TR/SVG11/images/filters/filters00.svg

Illustrator saving problems

Hello everybody,
In the last months I got more and more saving problems in Illustrator. I used CS5 and CS6 and now I switched to CreativeCloud where I have the same problems.
I deleted my system two times and built it up completely new - but the mistake remains. Even with an update to MacOSX10.8 and CreativeCloud didn't solve the problem.
When I try to save an Illustrator document the program sometimes starts to get inactive (I can't do anything more), so that I just can crash it. The file is saved, but when I open Illustrator again it is often unable to open any document without freezing again. After a complete reboot Im able to open Illustrator again proberly.
Modellname:
MacBook Pro
Modell-Identifizierung:
MacBookPro6,1
Prozessortyp:
Intel Core i7
Prozessorgeschwindigkeit:
2,66 GHz
Anzahl der Prozessoren:
1
Gesamtanzahl der Kerne:
2
L2-Cache (pro Kern):
256 KB
L3-Cache:
4 MB
Speicher:
8 GB
Geschwindigkeit für Prozessorverbindungstyp:
4.8 GT/s
Boot-ROM-Version:
MBP61.0057.B0F
SMC-Version (System):
1.57f18
Hard drive is a 128GB SSD drive.
I hope someone can help me
Michael

depends on my work - sometimes 30gb down to 5gb - mostly its about 20gb. When I finished my work I save it to our server.
The bug appears at any status of free hard drive space.
What I didn't mention is that the computer sometimes can not shut down after that illustrator issue. The screen becomes grey like on a normal shutdown but it won't ever end. Finally I have to crash the system completely.
What I wonder about is that neither a program update nor a system update could fix it. Is it possible illustrator doesn't like my hardware - the SSD maybe?

Adobe Support is Aweful: Illustrator Update Issue

Anyone having a problem with Illustrator Up-Dates? After spending about eitht hours with technicians issue is still unresolved. Below are case notes.
Case #0182211411
Updated
Wednesday, April 13, 2011 10:07:34 AM PDT
Opened
Thursday, March 31, 2011 4:45:40 PM PDT
Status
Open - Pending Adobe Response
Product
Adobe Design Premium CS5
Support contract
Adobe Support Program
Subject
Update Failed
Notes & responses
Notes from Customer
Wednesday, April 13, 2011 10:07:34 AM PDT
Issue is not resolved.
Latest technician was a total waste of time. Had not read previous case notes, had me retry procedures that had failed on previous t
hree attempts to work with technicians.
Wanted me to delete and reinstall entire CS5 Suite with a new user account: said it was a Microsoft registry issue, not an Adobe pro
blem. I lose two days of work, and have to reinstall all plug-ins for the entire suite. Asinine for a problem with Illustrator.
How about some competent help for a change? How about repairing Illustrator registry (if that, indeed, is the problem)?
Notes from Customer
Friday, April 1, 2011 3:33:47 PM PDT
Thank you Adobe support for more wasted time, non-solutions, and non-call backs.
Spent 40 minutes on hold yesterday, spoke with a technician who was running through the standard diagnostics, and was disconnected a
fter about five minutes.
Spent about 50 minutes with a young woman this morning who was also unable to do anything. She wanted to uninstall and reinstall the
entire suite, which I declined to do.
Another tech called, and an appointment for 2:00 PM was set up. It is about 3:30 PM, and still no call back.
After researching the issue on non-Adobe sites, I was able to get the Toolkit up-date to work. Illustrator will still not up-date (s
ee attached error messages). I tried uninstalling and reinstalling, same result.
Thanks again for the lack of support!
Dan Clements

Microsoft was very helpful in resolving this issue. There is also an error in Adobe's Cleaner Tool: Microsoft's Installer CleanUp Utility is no longer recommended for anything other than Office, as it may corrupt Windows 7 files, and is not available from Microsoft.
Situation
Apparently the attempted install of Illustrator patch 15.0.2 corrupted some Illustrator, as well as Windows 7 files.
Solution
The solution was to run a Windows 7 [in my case Professional] "in-place up-grade." This essentially reinstalls Windows while retaining all install and other information. Worked flawlessly.
Second step was to run generall follow Adobe CS 5 Cleaner Tool instructions. Illustrator would not totally uninstall, but the error log indicated that the problem was deleting some empty directories. It appears they were write protected [a change an Adobe Tec had me make], so I manually deleted them. Please see note above about Microsoft's Installer Clean-Up Utility: it is no longer available from Microsoft.
On reinstall there were a number of error messages, which did not appear too important. I ran install a second time, then applied up-dates for the next few hours.
All up-dates were successfully downloaded and installed, and the past two days the suite seems to be working fine.
Wrap-Up
Thank you Microsoft and Milenium. Continued thumbs down for Adobe support.

CC Illustrator - Saving Issues

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