CC installation error (13) mac os

Hi,
I can´t install CC. Error starting CC, cookies dir: cannot make folder / cookies: permission denied (error 13) ??
Any hints?
Regards,
Marjosat

Which Operating system do you have?
It looks like the permission issue because of which cookies are not getting downloaded.
For Mac: Open Terminal and run the below commands to correct the permission.
chmod -N ~/library
chmod +a "everyone deny delete" ~/library
This shall correct the permission and then you should be able to install CC desktop.
For Windows:
Please try to clear the cookies and history for the internet browser and relaunch it.
Or you can try with different browser.
Other solution/workaround is creating the new user account.
Thanks!
Ankit

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I am unable to uninstall or reinstall both Dreamweaver 5.5 and CS 5.5.
Continually get extensive number of the following errors:
ERROR DF024 Unable to preserve original file...
ERROR DF024 Unable to move file…
ERROR DF037 Unable to delete directory…
SYSTEM CONFIG:
Adobe CS 5.5
Mac OS 10.7.4
MacBook Pro 2.5 GHz
Intel Core 2 Duo with 4 GB Ram
BACKGROUND (History appears chronologically in 4 parts.):
CS 5.5 was already installed and functioning fine, then upgraded from OS 10.6 to 10.7. Noticed issues with elements not appearing in DISPLAY VIEW of Dreamweaver, but was correct in CODE VIEW and BROWSER PREVIEW.
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Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 19 error(s), 15 warning(s)
----------- Payload: {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/ssc/DesignSuitePremium-CS5-Win-GM/SLConfig.xml" Error 0(Seq 15)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 15)
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WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
SLConfig.xml appeared to be an alias pointing to a file of the same name in the Mac version. Went to original file, made a new alias and replaced the corrupted file.
Then rebooted system and relaunched CSS5.5 Installer with all apps selected. Program started and ran for about 15 min before reporting more errors, now with error DF037 as well. Did this again with the same results except the DF037 error did not reappear. It appears the the problems are mostly in two directories:
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and
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Below are selected portions of the most recent (and VERY verbose) error log. To conserve space, log entries in which the same error is repeated are truncated. (Only the first one and last repetitions are copied here; the others have been omitted and are replaced with highlighted ellipses [i.e., "..."].) Please let me know if you would like the complete log report.
Exit Code: 7
-------------------------------------- Summary --------------------------------------
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WARNING: DW036: Payload cannot be installed due to dependent operation failure
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ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS5.5: Install failed
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ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - Adobe Fireworks CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe SING CS5: Install failed
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Hi Sharad,
Thank you for your reply.
Since my initial posting here, I've attempted a few more installations. Each time a file from /Library/Application Support/Adobe/ssc/ would appear with the same error DF024, and it was always an alias. So each time I would replace the old alias with a new manually created alias pointing to the same original as the old alias. Sure enough, when I relaunched the installer, error DF024 with the old alias no longer appeared, but a new error DF042 with another alias from the same directory did appear. Then I manually replaced all aliases found in the /Library/Application Support/Adobe/ssc/ directory with new ones I created.
Upon rebooting and relaunching the installer program, the program did not stop at around 12% as consistently it did up until now. Instead, it progressed to 80% before it stopped and reported a huge number of new errors. Most of them pertain to the inability to roll back the installation it had attempted. No files from /Library/Application Support/Adobe/ssc/ appeared in the new log report.
To gain a better understanding of the logs, I downloaded AdobeSupportAdvisor and tried using it, but it referred me to online solutions that weren't relevant to my situation (i.e., one mentions Photoshop CS4 and I've never installed CS4).
I also tried following the articles from the Adobe knowledgebase:
cspid_84451: Troubleshoot with install logs | CS5, CS5.5, CS6
which is fine if you only have a few errors, and
cspid_83481: Installation, launch log errors | CS5, CS5.5, CS6, CCM
which doesn't list error DF024.
At this point I've decided to not not make anymore attempts without some expert guidance.
The log file seem too large to post here. If you would like review the log, I can perhaps post it on www.pastebin.com unless you can suggest a better way. Please let me know.

Installation error when installing CS6 on Mac?

I keep getting an installation error when I try to install CS6 on my Macbook Pro. It says "installer failed to initialize, this could be due to a missing file". It also shows troubleshooting tips. I have tried them and none of them work. I also tried disc repair and multiple other troubleshooting advice from this site. Nothing has worked yet. Help!

does your macbook meet the system requirements:
Mac OS
Multicore Intel processor with 64-bit support.
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel based systems. Refer to the CS6 FAQ for more information about Mac OS X Mountain Lion support.**
4GB of RAM (8GB recommended)
15.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
Additional disk space required for disk cache, preview files, and other working files (10GB recommended)
1280x900 display with 16-bit color and 512MB of VRAM; 1680x1050 display required and second professionally calibrated viewing display recommended for Adobe SpeedGrade
OpenGL 2.0–capable system
DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
Java Runtime Environment 1.6
Eclipse 3.7 Cocoa version (for plug-in installation of Adobe Flash Builder; the following distributions are supported: Eclipse IDE for Java EE and Java Developers, Eclipse Classic, Eclipse for PHP Developers
QuickTime 7.6.6 software required for QuickTime features, multimedia, and HTML5 media playback
Dedicated GPU card recommended (for optimal performance in SpeedGrade and for GPU-accelerated features in Adobe Premiere Pro and After Effects: NVIDIA Quadro 4000 or other Adobe-certified GPU card with at least 1GB of VRAM recommended); visit www.adobe.com/products/premiere/extend.html for supported cards
Optional: Tangent CP200 family or Tangent Wave control surface for SpeedGrade
Optional: 7200 RPM hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended) for video products
This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.
if so, attach a screenshot of the error.

Error.General Installation Error for EVERY Browser, MAC OSX 10.8

Error.General Installation Error for EVERY Browser... running MAC, OS X 10.8.3 (12D78)

Try this installer http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_11_osx.dmg

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Macbook Pro OSX 10.7.5
Trying to install Adobe Flash 15
No flash at the moment since I tried a clean install.
Firefox 32.0.3
I have repeatedly had issues on my Mac since its purchase in 2011 with installing Flash, to the point that I disabled automatic updates within a few months of purchasing my mac. Quite literally every time that I must update flash I end up spending hours jumping through hoops (read: attempting clean installs for a few days) to try get the newest flash; most of the time I just end up reverting to an older version that definitely works already, which is Version 14 at this point in time (I have had an older 14 for a while, ignoring the prompts to update to new 14 and then 15 because I knew something like this would happen again, for the nth time in a row, but old 14 started to have audio issues and I tried to update to 15, to no avail). Every installation, with the online or offline installer, ends up in 'general installation error' messages, even with clean install attempts multiple times in a row. It even takes some time just to get older versions installed, despite the fact that they worked before I de-installed them to get to the new version. I don't entirely understand what the FlashPlayerInstallManager.log is saying, but perhaps there's something in there that must point to what the issue is. I am hoping that there is some small thing that has been plaguing my Mac since its purchase that can be fixed so that I never have to deal with this incredibly frustrating issue ever again, but I suspect that somehow my Mac OSX is being overlooked every single time there is an update instead, which is really irritating. If one would like to look at the .log, I would be happy to send it, if that could possibly help in any manner.

This issue has not yet been resolved, despite more attempts at clean installations. I cannot get any version of flash now, regardless of how recent it is.

Flash Player will not install on Mac Yosemite ...Gets to 75% then says general installation error

I keep trying to install flash player and i have tried ALL of the troubleshooting options but i always get general installation error at 75% please help as I have noticed other people have had similar issues.

Download the offline installer
Quit your browser (Cmd+Q)
Go to: Mac HD/Library/Internet Plugins
Trash the Flash Player.plugin file from there
Go to: Mac HD/Library/Application Support
Trash the Entire Flash Player Folder
Empty the trash
Mount the DMG and install Flash Player
Relaunch your Browser
You should be good to go

I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?

I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window? I'm trying to get a trial version of CS5.

You do not need to involve Creative Cloud to install/try the trial version of CS5...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

CC installation error (13) mac os

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