CC licensing won't take my CS5 serial number

Trying to license Photoshop CC on my computer, but the process won't accept my 24 digit serial number that came on the box my software came in.  Any ideas?
Tom

Creative Cloud products are not licensed via a serial number. They're authenticated via logging in with your Adobe ID.
Why are you being asked to enter your CS5 serial number? It has no relation to your Cloud membership.
Did you log in to creative.adobe.com/products and download Photoshop CC?

Similar Messages

  • I have licensed Lightroom 5.6 and my serial number.  I want to install it on a new computer.  I can get nowhere using Adobe site as it is all Creative Cloud related.  I never had to use CC before.  All I want is to install my already purchased Lightroom o

    I have licensed Lightroom 5.6 and my serial number.  I want to install it on a new computer.  I can get nowhere using Adobe site as it is all Creative Cloud related.  I never had to use CC before.  All I want is to install my already purchased Lightroom on new computer (without deactivating on old computer)

    you may as well install the later lr 5.7.1 rather than 5.6 and then updating.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

  • My CS5 serial number is 'not valid'. I have deactivated the program on old PC.

    I want to transfer PS to my new mac.  I have deactivated PS CS5 from old computer.  I have downloaded the trial version of PS to my mac.  I cannot license it, as the message is 'serial number not valid'.   Any suggestions?

    Hi thompsonclair
    CS licenses are platform specific so a Photoshop CS5 Win license cannot be used on a Mac.  You can upgrade from CS5 Win to CS6 Mac or may wish to consider a Creative Cloud plan which can be used on Mac or Win.
    Kind regards
    Bev

  • Cs5 serial number not allowed for cs6 upgrade?

    hello
    I am trying to install CS6 Design Premium (via CD) and have CS5. However I am denied installation because my CS5 serial number is not allowed (it appears I must have CS5.5).  All phone lines are engaged. As well as frustrating, this would seem a very poor 'stealth' trick. I have countless registered Adobe copies going back years and saw no warning re this possibility prior to purchase. Is installing from CS5 impossible?

    phew! I took your advice and after many dropped phone connections, I was able to speak to Prashant (Adobe service rep in India) who was able to take create a (temporary) support number for me to type in to the registration dialogue via the challenge code procedure. This appeared to bypass the registration dropdown issue and so allowed me to register... at last!
    In retrospect I am very grateful for your help and my good fortune in being able to speak to Prashant who was able to fix the problem over the phone. However I suspect this problem may occur to others and the solution seems far from easy when long phone queues and dropped connections add to the tortuous minefield of what is simply meant to be a registration process!
    best regards in all events
    Simon

  • I purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

    i purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

    Yes, I have a TLP license, so which kind of upgrade should I buy?
    I'm an Italian user and I would prefer to contact support by web chat but I can't find it in the website, please can you help me? Thank you, I'm desperate!

  • I cannot use my Acrobat XI downloaded with my one year subscription. It tells me my trial has expired and i need to license it. but I have no serial number.

    I cannot use my Acrobat XI downloaded with my one year subscription. It tells me my trial has expired and i need to license it. but I have no serial number.

    Rave,
    I have the same problem.  It says trial is expired, so I select the "sign in now" button.  After sign in, it comes up with a place to enter a serial number.  The only two other options are "back" and "next". 
    -Radfuehrer

  • New CS6 on disk for Mac will not take my valid serial number; do I need to register the product before it will accept serial number and load on my Mac Book Pro?

    New CS6 on disk for Mac will not take my valid serial number; do I need to register the product before it will accept serial number and load on my Mac Book Pro?

    Hi Erwin,
    Please go through the below forum link and check.
    https://forums.adobe.com/thread/1079210
    Regards,
    Anand

  • Aperture forgets it license and asks me for the serial number over and over again

    Hi,
    This is getting ridiculous to the point where I'm thinking of just ditching Aperture.  It's continually forgetting is license and asking me for the serial number over and over again.  I have the original serial number and an upgrade number when I upgraded to v3, but right now, it's not  accepting either of them. What's going on and how do I fix it permanently?
    Thanks,
    Rob

    Rob, have you upgraded to Aperture 3.4.3? This is supposed to have fixed the serial number problem:
    http://support.apple.com/kb/DL1610
    About Aperture 3.4.3
    Addresses an issue that could cause a licensed copy of Aperture to prompt for a serial number with each launch
    Be sure to enter the serial number, when you are logged in from an account with Administrator priveleges - otherwise can it not be stored.
    Aperture is installed for all users on your mac, so the serial number is written to the system library, not the user library, and this requires read/write access for administrators. Do you enter your serial number using an administrator account?
    When did this start? Have you migrated your system from from another mac? Then you still may have an older ProAppSystemID file  or Aperture cannot write to the System Library.
    To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppSystemID" in your System Library.
    Quit Aperture.
    Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
    Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
    Reenter your serial number, hopefully for the last time.
    Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp
    Use the Finder's "Go" menu
         Go > Got to folder    and  enter /tmp into the textfield. If you see the file there, move it to its proper location.
    In this case you may want to repair the permissions on your system drive; you can do this using the "First Aid" tools in "Disk Utility" (located in Applications > Utilities)
    Regards
    Léonie

  • MAC OS remember my bad cs5 serial number!

    Sorry for me English!
    i buy version cs5 and upgrade to cs6
    i installed cs6 and install app ask me for cs5 serial number - i write cs5 serial and install - so i have a problem, saller write to me bad cs5 serial number - now i have new cs5 serial number - but i have problem, when I install cs6 - i think mac remember last cs5 serial number - because don't ask me for cs5 sn. I uninstalled later ADOBE CS6 and use Adobe CCleaner - not work for me! How I can delete CS5 last serial number and write correct number? Please help me!

    Ok - problem solved!
    I delete all Adobe folders and files on my Mac and new install - now ask my serial number cs5 version.

  • Why won't they accept my serial number from the photoshop Elements box I just bought from Costco?

    Why won't they accept my serial number from the Photoshop Elements box I just bought from Costco?

    It may be a redemption code Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • I bought a new Mac Pro and migrated my FCP from my old one. But the new old won't accept my product serial number. Help!

    I bought a new Mac Pro and migrated my FCP from my old one. But the new old won't accept my product serial number. Help!

    Was the FCS on your old machine an upgrade? You will need to enter your original, full version serial first, and then you will be prompted for the upgrade serial number.
    Hope this helps.
    MtD

  • Aperture2 Upgrade won't accept 1.0 serial number

    Aperture2 Upgrade won't accept 1.0 serial number. I've reentered it twice. I'm reading it directly from the original papers.

    I had a similar experience and called Apple Tech Support. After spending 20 min on hold, I was told the Aperture 1.0 serial number was "fragged for abuse" and was tagged as invalid by Apple and that I could not upgrade. This is despite being able to register it when it was bought off Ebay 15 months ago and downloading all software updates thru 1.5.6 and using it for 15 months without a problem.
    When I asked about getting a refund for the Aperture 2.0 Upgrade which would not install I spent 45 minutes getting the runaround from four separate "customer service" representatives. This included several, "I have to talk to my supervisor" moments, being bumped back to the initial telephone menu by one rep who could not connect me to someone who could help, and lots more hold time.
    Eventually I was given a return authorization for the "Upgrade" and will get a refund on my $99 purchase. Initially they wanted to order the Full Aperture 2.0 Program for me and not refund my upgrade purchase, which meant I would pay $298 to run Aperture 2.0! I like Aperture, but not that much!!
    My advice is to call tech support and give them the Aperture 1.0 serial number and see what they say when they run it through their system. If you purchased it from Apple you will probably be given another serial number to use to activate the upgrade, otherwise, like me you might be SOL.
    One other piece of advice: backup your current Aperture Library BEFORE you install 2.0. I went to the local Apple Store, bought the full 2.0 Upgrade program (smiling the entire time, of course) and had the "creative", who I had an Aperture one-on-one appointment, with, install it, thinking he would know how to do it better than me. Wrong! He did not backup the library before installing it and the new program crashed each time as it was trying to load the old library. I eventually brought it home--unworking--deleted the old library on the hard drive and had to import the project files from backup DVD's I had burned.
    Good luck and I hope you have an easier time than I did today trying to make Aperture 2.0 work...

  • Why won't Apple register the serial number for my ipod?

    Apple won't register the serial number for my ipod purchased at a Walmart.  Also noticed there is no settings icon in the upper left corner and can't connect to my own internet connection at home.  Any suggestions?

    Purchased new.  Did not try to register thru iTunes.   Just wanted to  hook up via my wi-fi connection at home.  Why won't Apple register my serial number without hook up to iTunes?

  • Upgrade from CS3 to CS5 - won't accept my CS3 serial number

    I own a copy of Fireworks CS3, and I purchased an upgrade copy of CS5 for my new Windows 7 computer. When I go to upgrade and enter the serial number (checked very carefully) from my CS3 package, the system says the number isn't valid. Not sure what to do. . . Any suggestions would be appreciated.
    Thanks.
    Dana

    Well, as you might have guessed, this was user error. Sorry. Just in a rush and not paying attention.
    Dana

  • Have CS5 Master Collection and CS6 Master upgrade won't recognize CS5 Serial Number

    No way to talk to adobe. Web site says the upgrade should work but it does not recognize the CS5 Master Serials.

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    You can get Adobe Support help thru chat:
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Maybe you are looking for

  • Apple TV will no not connect to iTunes.  I need step by step info.

    My Apple TV will not connect to iTunes?  I need step by step instructions to try and fix this. 

  • No rep output caused by incompatible frequency

    Hi All, I wanna to run another rep from a rep using srw.run_report. Here is my code : function BetweenPage return boolean is begin      IF pkg_var.v_loc_from = 'KL' THEN           IF pkg_var.v_loc_to = 'PTI' THEN           srw.run_report('report=tick

  • JDBC thru Servlets

    Hi there, I have a HTML form, which will submit some details to a servlet. In that Servlet i am connecting to a Database(thru JDBC) to insert those form details. I was writing my code in doPost() method of my Servlet. I used to Open the DB connection

  • OC4J : Log4JLogger does not implement Log

    Hi All, I would like to have some information regarding the "does not implement Log" problem which occurs when I deploy my ear application. I use OC4J 10.1.3.0 version and when I try to deploy my ear by having "search-local-classes-first" option as "

  • Problem with the crystal viewer

    Hi there, I have a problem with thw crystal viewer. I have reports developped in Crystal XI that run in vb.net within the "CrystalDecision.Windows.Forms.CrystalReportViewer" object. On all computer client everything works fin except on one of them. W