Cc lightroom trouble asking for serial number

I purchased the cc photography package. I was able to download and open Photoshop but unable to open lightroom. It ask for a serial number. I tried the trouble shooting tips still having trouble.

Hi Kirstygem,
If the above mentioned steps have not helped , can you please try the below mentioned article. Although its for LR3 but its still effective for the newer version .
Lightroom 3 asks for serial number launching in non-admin account
Updated kb For LR5 : Preference and other file locations in Lightroom 5
Do let us know if this worked for you or not .
Cheers,
Kartikay Sharma

Similar Messages

  • Hello! Lightroom is asking for serial number, which I don't have, despite just buying the Cloud? Any ideas how I can get it to work?

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    Creative Cloud applications ask for serial number

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    The following information was provided by Carey Burgess (Adobe Employee):
    Does Lightroom 3 launch and work fine in an admin account, but when you launch the application in a standard (i.e. non-admin) account it asks for a serial number?
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        * Windows 7/Vista: C:\ProgramData\Adobe\Lightroom
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        * Windows Vista/Windows 7: http://windows.microsoft.com/en-us/windows7/What-are-permissions
        * Mac OS: http://docs.info.apple.com/article.html?path=Mac/10.6/en/8342.html
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    Months ago, I had a routine clearout of old software boxes etc and chucked out my Lightroom 1.0 box. A couple of weeks ago I reinstalled Lion on my mac to find that I cannot register Lightroom. I have the 3.0 upgrade serial, the 2.0 upgrade serial, but the 1.0 was on the box..
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    Although payment has gone through and Photoshop has installed correctly, when I open my Adobe Manager on the Mac it says Lightroom is up to date (cannot Download), although if I click into the Lightroom icon on my desktop it requires serial number.
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    Hi,
    You may want to search the forum for like problems. I assume you are using the CC version and you have a trial version installed, so have a look at this thread:
    http://forums.adobe.com/message/6197999#6197999

  • Purchased and registered lightroom, now asking for serial number on startup

    I purchased Adobe Lightroom 3 several weeks ago, and have used it without hassle since. However, today when I tried to use it, it told me I had four days left on my trial period and prompted me to enter or buy a serial number. Why is this happening when I already entered the serial code when I first bought it, and why can't I find my serial number in my purchases to re-enter it?

    Hi,
    Please get in touch with our support team for help in retrieving your serial number:
    Contact Adobe Support
    On the support page, select "I cant find my serial number" in the first dropdown menu.
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