CC Membership Help

Hi, I bought an Adobe Creative Cloud Student Teacher Edition Prepaid Membership 12 Month. I thought I would need it for future classes in my summer semester so I activated it, but then I came to realize I didn't need it anymore. At least not this semester. I tried to return it to the school's bookstore, where I bought it, within the 30 day mark and they said that I couldn't return it or get my refund. Since I can't return it. I was wondering if there was a way to either get my refund, even though it's passed, or to somehow stop my subscription to where it currently is and then reactivate it later. Thank you.
-Reilyn

Change Account https://forums.adobe.com/thread/1465499 may help
or
Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

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I am trying to DL PS on my new (this is my 3rd PC with Creative Cloud membership) Help!I need it on here too!

I am trying to DL PS on my new (this is my 3rd PC with Creative Cloud membership) Help! I need it on here too!

It's not clear what kind of license you have or how many of them.
The regular license allows for one user and two compurers that cannot be used at the same time.
Please clarify.

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena

I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.
Hello, I had an Adobe Muse membership and I have changed it to a full Adobe Creative cloud membership. The problem is when I login in to business catalyst and try to push live a second site, it tells me as follows: Your Adobe Creative Cloud Membership has reached its limit for hosted sites.
I think business catalyst has not recognize jet that I have change my Adobe Creative Cloud Membership and does not allow me access to the 5 sites that are supposed to come with my adobe creative cloud.
Please help me refresh my status on business catalyst so I can publish my 5 sites.
thanks

Hi,
Please reach out to our direct support via case or live chat as this may require escalation. It appears your account is not syncing with your adobe ID for whatever reason and will require further investigation to help resolve. We'll need your ID(s) plus any additional details so we can correct this for you.
- http://helpx.adobe.com/contact.html
Thanks,
-Sidney

Help with taking my membership to new my computer

help with taking my membership to new my computer

Hi there,
I would like to inform you One CC membership can be used on two machines . These two computers can be Windows, Mac OS, or one each.
If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
Please follow the below mentioned steps :
1) Open [https://creative.adobe.com ]
2) Click on SIgn in
3) Enter your Adobe ID and Password
4) Click on "Download Centre" on Left top corner
And you would be able to download all the applications on your new machines.
Let me know it it helps.
Regards
Eshant

Error Massage: Develop module disabled. Please renew you membership to reactivate module. Tryed every thing suggusted in help

Develop module disabled. Please renew you membership to reactivate module. Just purchased Lightroom 5 Tried everthing suggested in Help. Which didn't help. What can I do.

HI Inexpert,
If you decide to install Lightroom 5.5 again. Here is a link with a location to download the software. https://helpx.adobe.com/lightroom/kb/unable-launch-lightroom-55.html
You should not have the issue from before. If you do, then just sign out and sign back in with your Adobe ID.
Thanks
Scott

I downloaded LR for MAC when my free trial ended. But - I get a "renew your membership to reactivate the develop module" when I try to edit images. Help!

file:///.file/id=7873307.718I downloaded LR for MAC when my free trial ended. But - I get a "renew your membership to reactivate the develop module" when I try to edit images. Help!

If you purchased the Perpetual Licensed version of Lightroom and received a 24 numeric serial number you will have to download the correct version from the link below.
Before doing the new installation you will have to uninstall the existing version from your computer (it is the Creative Cloud version) since it is requesting you to "renew your membership" . This process will not interfere with your Catalog file, Preferences or your personal files, it will just remove the existing application. Both versions are the same application just a different download and activation process.
Reboot your system then run the install of the Perpetual License download and input the serial number to activate. Things should be fine.
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7

I payed for my creative cloud membership 9.99 / monthe. bought it this morning. I was able to download Lr, but not Ps. I am wondering why is asking me to pay antoher 9.99 if I got the student deal. Can you please help. thank you.

I payed for my creative cloud membership at 9.99/mo. I got it this morning. I was able to download Lr, but not able to download Ps. is asking me to pay again. Why is that, because I got the student packet deal. Can you please help.

Mariacazarez what is the exact error message you receive when you try to download and install Photoshop? For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

I will cancel the membership of each month. Please cancel. I can not English. Settlement became seen wrong. Please help soon

I will cancel the membership of each month. Please cancel. I can not English. Settlement became seen wrong. Please help soon

Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help
or
Adobe contact information - http://helpx.adobe.com/contact.html may help

Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!

Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

HELP! Dynamically generated data for membership site...

I've past week looking for help and came across this forum and I hope someone can at least point me in the right direction.
Using ADDT, how can I can I create a dynamic page which populates a certain registered users info, ie., name, address, etc.
I've created using addt a user registration page and login page. What I want to do is when a customer logs into the membership site, their data is populated onto that page (or whatever data I want them to see).
I would be forever grateful if someone could point me in the right direction.
Thank you!
Ken

Hi Ken,
When you create a record set you have some options two of them are simple and advanced.
Simple:
You will see "Filter" then a selector for the desired field, then operator selector, then a variable selector, then a place to add the name of the variable.
Advanced:
You will see SQL: for sql statement then Variables: for custom variables.
Here is an example;
SQL:
SELECT * FROM TABLE WHERE FIELD = colname
VARIABLES:
Hit the + to add a new one, then edit.
You have 4 fields to fill in.
Name: colname <-- to match what you put in the sql statement
Type: NUMERIC <-- depends on the variable type
Default Value: -1 <-- Return nothing if nothing is entered
Runtime Value: $_SESSION['kt_login_id'] <-- the actual variable that will be used. (can be anything like $_GET[], $_SESSION[]. $variable, $_SERVER[], etc)
NOTE: This is generic info not specific to your session. I don't know the name of your session variable but will assume its kt_login_id

CC Trial says Expired, but I have Creative Cloud Membership, work due tomorrow HELP!

CC Trial says Expired, but I have Creative Cloud Membership, work due tomorrow HELP!

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Help, Ive taken a membership for lightroom and photoshop yesterday,buth it doesnt work..

Help
Ive had the trialversion for photoshop and lightroom and took a membership yesterday (12.99€/month).
Everytime i open my creative cloud it says my trialversion is gone and i need to buy a membership.. BUT I DID..:(
Anybody has any idea? I didnt receive a serialnr or so, only an ordernumber..
And i cant find any way to try and reach Adobe customerservice.. There's a number, but its not working..
Thanks
Charlotte

I have EXACTLY the same problem. I'm going out of my mind as I'm going round in circles, installing Creative Cloud, trying open Lightroom, being asked to pay for another membership - and so it goes on. But I paid for a full annual membership, in advance, and so i cannot understand how ADOBE have made this so unimaginably complicated for people to use.
Please do let me know how you solve this problem, if/when you do. I will do the same for you.
Good luck!

Got an email stating my Creative Cloud Membership ends tonight, yet I'm all paid up and the card I'm using to pay for it is good. I have two very important projects going on and can't afford to have CC go down. Please help!

got an email stating my Creative Cloud Membership ends tonight, yet I'm all paid up and the card I'm using to pay for it is good. I have two very important projects going on and can't afford to have CC go down. Please help!

You have 3 CC under same Adobe ID out of which one purchased on has expired, you are getting notification due to this.
Creative Cloud Photography plan (one-year)
Desktop Subscription
Mar 30, 2015
The other two are active, however it is advisable to have one CC under one Adobe ID.
Regards
Rajshree

CC Membership Help

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