CC photoshop + lightroom offer problem.

Hey,
I bought the
CC photoshop + lightroom
offer that was on the front page by clicking it. And now once the payment went through it only states that I bought Photoshop and not Lightroom?
Whats up with that?

Hi oophus
Your order is for the Photoshop Photography program which includes Photoshop + Lightroom.
Thanks
Bev

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    I use a macbook pro. Several months ago I signed up for the Photoshop/lightroom offer and the payments are taken from my bank but I am unable to locate the product. I just get a message saying that my trial is expired. I am really desperate.

    Sign in, activation, or connection errors | CS5.5 and later
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  • Change plan to get EUR 9,99 Photoshop + Lightroom offer

    Hey guys,
    Currently there is this awesome EUR 9,99 Photoshop + Lightroom offer (in Germany). Right now I have the same bundle for EUR 12,29 per month.
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    I think you need to cancel old and buy new, but I do not work for Adobe
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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    Hi,
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    Credit card https://helpx.adobe.com/utilities/credit-card.html may help

  • Adobe Photoshop Lightroom installing problem

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  • Special Photoshop/Lightroom Offer , is Bridge included?

    I am an extensive user of the full CC, and love it. The subscription model is great as my software gets updated whenever there is an update.
    AND the software is getting better all the time.
    I am training my wife / weaning her off Nikon NX software to using Bridge, Photoshop and In Camera Raw.
    I have my CC bundle installed on her PC ( 2 PC's allowed )
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    There is a fantastic offer at present "Photoshop and Lightroom" for $AUD9.99 per month.
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    station_two wrote:
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  • CC photoshop + lightroom offer

    Not sure this is the right place to get a 'real' response: a response from someone at Adobe who 'knows'. But here goes.
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  • Troubleshoot installation problems in Photoshop Lightroom on Windows Vista

    This document can help you to resolve system errors that occur while you use Adobe Photoshop Lightroom on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:
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    Note: If you attempt to install Photoshop Lightroom to a drive that doesn't have the minimum required space available, the installation will fail. You must then completely reinstall to another location that has sufficient free space.
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    You must be logged on as an administrator to perform some of the procedures in this document.
    Important: Some of the procedures in this document may initiate a User Access Control dialog that asks for your permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the dialog, then you will not be able to continue with that troubleshooting step.
    The steps in this document that refer to the Control Panel are in reference to the Classic view. For information on switching the Control Panel to the Classic view and many other common OS procedures, see Common Microsoft Windows Vista procedures (TechNote kb401275)
    Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and file name extensions that it recognizes.
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    In Windows Explorer, choose Organize > Folder And Search Options.
    Click the View tab in the Folder Options dialog box.
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    The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks, back up all personal files (for example, Photoshop Lightroom files you created). Always restart the computer after a system error occurs to refresh system memory. Continuing to work without restarting the computer may compound the problem.
    1.Make sure that the system meets the minimum requirements for PhotoshopLightroom.
    Photoshop Lightroom may not run correctly on a system that doesn't meet the following requirements:
    Intel Pentium 4 or equivalent processor
    Microsoft Windows XP, Windows Vista, Windows 7
    768 MB of RAM (1 GB recommended)
    1 GB of available hard-disk space
    CD-ROM drive
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    * Photoshop Lightroom 1.0 will install and run on Windows Vista but Adobe cannot guarantee the quality of the software experience until Adobe fully certifies Photoshop Lightroom for use on Windows Vista.
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    Choose Start > Control Panels > Add or Remove Programs.
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    Open Windows Explorer.
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    If the Lightroom Preferences.agprefs file is still in the Documents and Settings/[username]/Application Data/Adobe/Lightroom/Preferences folder, delete it.
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    5. Install current Windows service packs and other updates.
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    Important: Before you install a system update, check the system requirements for Photoshop Lightroom (and any third-party software or hardware you may use with Photoshop Lightroom ) to ensure compatibility. If the update isn't listed, then contact Adobe or the manufacturer of your third-party software or hardware.
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    If Photoshop Lightroom autoplay displays, click Cancel when you are requested to Select the Language.
    Copy the Adobe Photoshop Lightroom folder from the Photoshop Lightroom CD-ROM to the desktop.
    Open the Adobe Photoshop Lightroom folder on the desktop.
    Double-click the Adobe Photoshop Lightroom.msi file, and follow the on-screen instructions.
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    Start Photoshop Lightroom. Photoshop Lightroom creates a new preferences file.
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    Quit all applications.
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    Click the Services tab and select Hide All Microsoft Services.
    Select Disable All then re-select FLEXnet Licensing Service. If you are unsure whether an item is essential, then leave it deselected (disabled).
    Click Apply, and restart Windows for the changes to take effect.
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    Right-click icons in the Notification Area and close or disable any startup items that are still active.
    9. Install Photoshop Lightroom to a different hard disk after disabling startup items and installing from the hard disk.
    Hard disk problems can prevent Photoshop Lightroom from installing correctly. By installing Photoshop Lightroom to a different physical hard disk, you can verify if the original hard disk is preventing installation. First, completely remove Photoshop Lightroom from the hard disk.
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    Follow the steps in task 8 above to disable startup items.
    If Photoshop Lightroom autoplay displays, click Cancel when you are requested to Select the Language.
    Copy the Adobe Photoshop Lightroom folder from the Photoshop Lightroom CD-ROM to the desktop.
    Open the Adobe Photoshop Lightroom folder on the desktop.
    Double-click the Adobe Photoshop Lightroom.msi file, and follow the on-screen instructions.
    Click Change and select a different hard disk in the Change Current Destination Folder window. Click OK, and then follow the on-screen instructions.
    Intermediate troubleshooting
    If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks.
    10. Install and run Photoshop Lightroom in a new user account.
    Create a new user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn't recur, the original user account may be damaged. For instructions on creating a new user account, see To add a new user to the computer in Windows Help or contact your system administrator.
    11. Optimize handling of temporary files by Windows Vista.
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    To manually delete temporary files:
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    Quit all applications.
    Choose Start and type %tmp% in the Search text box and press Enter.
    Delete the contents of this folder.
    Note the drive letter where this directory is located.
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    Choose Start > My Computer.
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    12. Repair and defragment hard disks.
    System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks, either by using the Error-checking tool and Disk Defragmenter utility included with Windows or by using a third-party disk utility. You should run such utilities on each hard disk or partition. More information about the Error-checking tool and Disk Defragmenter appears below; for more information about a third-party disk utility, refer to the documentation for the utility.
    The Error-checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file names. To access the Error-checking tool, choose Start > Computer, right-click the desired hard disk, and choose Properties from the menu. In the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-checking area.
    Note: To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-checking tool before running Disk Defragmenter.
    Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and free space is consolidated in one contiguous block. To access the Disk Defragmenter utility, choose Start > All Programs > Accessories > System Tools > Disk Defragmenter.
    13. Scan the system for viruses.
    Use current anti-virus software to check the system for viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software.
    14. Try to install Photoshop Lightroomon a different computer.
    Try to install Photoshop Lightroom on a different computer to determine if the problem is unique to your computer. If the problem is unique to your computer, contact the computer manufacturer; if the problem occurs on multiple computers, contact Adobe Technical Support.
    Advanced Troubleshooting
    If the tasks in the previous section don't resolve the problem, you may be able to resolve the problem by reinstalling Windows Vista and Photoshop Lightroom, reformatting your hard disk and reinstalling Windows Vista and Photoshop Lightroom, or by determining if hardware is conflicting with Photoshop Lightroom.
    Disclaimer: Adobe doesn't support hardware and provides these procedures as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the warranty for your computer.
    Note: Before you remove or rearrange hardware, turn off and disconnect power to the computer and any peripheral devices.
    15. Log in using the built-in Administrator account.
    The built-in Administrator account has a higher access level to the system than a normal local administrator account. By default the built-in Administrator account is disabled. For information about enabling and logging in to the built-in Administrator account, contact your system administrator. You can also refer to this support document on the Microsoft support website: http://support.microsoft.com/kb/926183/en-us?spid=11737&sid=73.
    16. Reformat the hard disk, and reinstall only Windows Vista and Photoshop Lightroom.
    Reformat the hard disk, and then install only Windows Vista and Photoshop Lightroom from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks.
    For instructions on performing a clean installation of Windows Vista, see document 918884, "How to install Windows Vista" on the Microsoft website at http://support.microsoft.com.
    Note: Don't install additional software or hardware until you're sure that the problem is resolved. Don't back up the hard disk and restore Windows and Photoshop Lightroom instead of reinstalling them. If the problem is caused by an application or Windows, and either one is restored instead of reinstalled, the problem may recur.
    After you reformat the hard disk and reinstall Windows and Photoshop Lightroom, try to re-create the problem:
    If the problem no longer occurs, then install other applications one at a time and try to re-create the problem after each installation. If the problem occurs after an installation, then the recently installed application may be the cause.
    If the problem occurs when only Windows and Photoshop Lightroom are installed, then the cause may be hardware-related, and you should contact the hardware manufacturer or an authorized reseller for assistance.
    17. Check for problems with RAM modules.
    Ensure that the RAM modules are installed properly and are not the cause of your problem. Do one or both of the following:
    Change the order of the installed modules.
    Remove all but the minimum number of modules needed to run Windows and [product], and test to see if the problem persists. If it does, replace the modules you removed and remove the others, testing again to see if the problem recurs. If it doesn't, then one or more of the removed modules are the cause. For assistance, contact the RAM manufacturer.

    You've tried Help>Updates from within photoshop cs6?
    Or this 8.3 updater
    http://swupdl.adobe.com/updates/oobe/aam20/win/PhotoshopCameraRaw7-7.0/8.3.52/setup.zip
    If that doesn't work, you can install camera raw 8.3 by following the directions on the following page
    Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista

  • Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

    I completed a search for this problem here and other forums, and found very useful information, however, I still need help. My laptop is an HP Pavillion dv1000, Intel Centrino, Windows XP, 1.24G of RAM; Camera is a Canon 5D, shooting JPEG only.
    After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
    Once I finished all the changes with my folders, I launched Lightroom (ver 1.4.1) with the idea of synchronizing the folders and start working on my new pictures. After apx 8 seconds, I got the message: Adobe Photoshop Lightroom has encountered a problem and needs to close.  We are sorry for the inconvenience.
    After a google search, I found a lot of potential answers to my problem, including this one, which I tried:
    "It might also be worth trying a temporary test catalog, just to see whether it's specific to that catalog. To do so, go to File menu > New Catalog and create a new catalog somewhere easy - Desktop perhaps - and just try importing a few photos into that test catalog and see if you can get it to freeze. I'm wondering if the catalog's been damaged slightly by that initial unexpected close, and if so, we'll see if we can get that sorted out for you."
    I did exactly that (created a test catalog) and I don't get the error. I am not clear on what does that mean. Could you help me understand it? What do I need to do to use my old catalog? Is it damaged? How can I fix it? Did I loose all the work that I did in my previous pictures?
    If I go back to my original catalog, I still get the error.
    Thank you in advanced for your assistance.
    Tony

    Tony,
    Here's something you might try:
    Create a new, empty catalogue and try File->Import from catalog... and specify your broken one as input. With luck the damage will be left behind.
    If that doesn't work, try deleting or renaming your preferences file. Look here for its location.
    And if that doesn't work, try deleting or renaming your presets folder. See that same website for details.
    Let us know how you make out.
    Hal

  • Problems viewing RAW photos properly in Photoshop/Lightroom/ACR

    Hey folks. New here and looking to find some assistance with a  problem I'm having in Photoshop CS4, Lightroom 2 and Adobe Camera Raw  5.7 when attemtping to view RAW photos straight from my Canon 450D. My  computer is a Mac PowerPC G5 running OS X 10.5.8 with a single 1.8Ghz  CPU and 3.5Gb of RAM. Photoshop CS4 is version 11.0.2. Lightroom is  version 2.7. Adobe Camera Raw is version 5.7.
    What I am  having problems with is viewing RAW photos from my camera in all of  these applications. No problems are encountered with any other file type  such as PNG or jpg.
    I have attached a screen capture of  what I am seeing when I open a .CR2 RAW image in Camera RAW before  opening in Photoshop. As you can see, the software seems to be having a  difficult time rendering the photo properly. I can view these files on  other computers using the Canon software that came with my camera. I get  this same problem if I view the image in Lightroom.
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    I'm well-versed in forum ettiquette, thank you. I do, however, see no problem why posting about this problem once in each forum covering the software involved in my problem would be an issue. If I posted about the problem in only one forum, let's say in the Lightroom forum, and the problem was experience by another person who did not use Lightroom and would not be browsing the Lightroom forum for help, how would they have come across this post? Unless they also looked in the Photoshop forum, they might not have seen this post. So where's the harm in having it viewed by a greater number of individuals?
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