CC PP Crashes when I link to media

Hello
I have a windows machine with win 7. An editor has a project on a drive that is a copy of my drive. I want to open the project on my machine.
I open the project. It searches for media. The explorer appears with the list of files that are not found. I point some of the files to my drive and Premiere
finds most of them. I go offline with the files it can't find. As the project begins to open it crashes. I have tried 10 times.
It will allow me to "cancel" the link window. In that case the project opens with all the links offline. I can link individually but this would take me forever.
Any advice?

Thank you, Jim. I did find the batch link, but the problem is that it crashes when I try to open the the file after linking the media.

Similar Messages

Premiere Pro CC crashes when trying to Export Media

I really hope someone can help me with this.
I bought a brand new Dell XPS 15 because I will be studying multimedia production next year. Next week I'm registering for the art school and I'll be able to buy a CC student license. I installed the Creative Cloud Trial Version because I couldn't wait to check out the new features in Photoshop and Premiere Pro. However after working on a Premiere Pro project for several hours, the program crashed when trying the Export>Media function.
As soon as I hit Export>Media in every project I make in Premiere Pro, the following dialog box pops up: "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.". I'm not able to export my project, not even by using the keyboard shortcut Ctrl+M.
I already tried reinstalling Creative Cloud, without any luck. Any idea what could be causing this? I really need this fixed before school starts, so help is much appreciated.
Here are my system specs:
- Intel Core i7-4712HQ processor
- 16GB DDR3L RAM
- Nvidia GeForce GT750M 2GB
- 500GB SSD
Thanks to everyone willing to take a look at my problem.

Hi John,
Thanks for your response. I checked all those links but I'm afraid none of those solves my problem. My GPU drivers are up to date and changing BIOS settings to fixed to disable Nvidia Optimus doesn't work as well.
I checked Windows Event Viewer and the error shows as following:
EventData
Adobe Premiere Pro.exe
8.0.0.169
536f4f89
MSVCR110.dll
11.0.51106.1
5098826e
c0000409
00000000000740c4
21b4
01cf994108252059
C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
C:\Windows\SYSTEM32\MSVCR110.dll
a2ad4021-0534-11e4-8260-e82aea8638f9

Premiere Pro crashes when sending files to media encoder

Premiere Pro CC keeps crashing when sending files to Media Encoder. This is a new problem. I cleaned the cache, typed purge into terminal, checked the sharing in the preferences library and verified/repaired disk permissions. What else can I try? Help, I have urgent deadlines this week!

I am using the most updated version of PPro CC with OS 10.8.5. It seems to have issues with certain sequences and not others. It also may be the files themselves. They play fine in the program viewer and I have sent them to Media Encoder before, but if I create a new sequence with the same settings and copy the files into it, the same thing happens. I have a lot of 29.97 720x480 (1.21 pixels) and 1440x1080 (PAR 1.333) footage to edit together and create dvds out of (not my idea - it's a job) and I am in the middle of trying various ways of encoding to make it as clear as possible.
Currently I am using 1440x1080i HD anamorphic sequence settings encoding into 1440x1080 p HD anamorphic with frame blending, maximum render quality, Target bit rate of 30 VBR 2 pass. Then combining those files with other sequences into a longer 1440x1080 p HD anamorphic sequence and encoding MPEG 2-DVD NTSC widescreen progressive 100% quality, VBR 2 pass and the output is much better. This has been working, and today suddenly it stopped and started crashing. Any ideas?

FCPX has suddenly started crashing when trying to import media

I updated FCPX to 10.0.8 a couple of weeks ago and everything has been fine until today (I'm fully updated with Mountain Lion as well) . Now every time I try to import media, FCPX crashes. This occurs right after I hit the "Import Selected" button -- and occurs regardless of type of media, where I'm importing it from, or how many clips. I get a very long error message -- I've attached just the first part of it (through Thread 0) below. The entire error message runs through Thread 37.
The only thing I did right before this happoened was to delete some old unused applications that were not even on the system HD (they were on a different internal HD - drive A). The applications included very old versions of Final Cut and iMovie that had not been opened in a couple of years. After I did this, FCPX suddenly started to recognize another internal HD (drive C) as a camera for the first time, and tried to import a bunch of old home movies, which it has never done before. And ever since then it started crashing when trying to import new media -- even after I "ejected" drive C.
Any ideas? I'm at a total loss and in the middle of a big project for a client, and could really use some help. Thanks!
Process:         Final Cut Pro [326]
Path:            /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro
Identifier:      com.apple.FinalCut
Version:         10.0.8 (221398)
Build Info:      ProEditor-22139008018000000~1
App Item ID:     424389933
App External ID: 14685451
Code Type:       X86-64 (Native)
Parent Process: launchd [152]
User ID:         502
Date/Time:       2013-03-31 13:00:19.713 -0400
OS Version:      Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report:          14013 sec
Crashes Since Last Report:           9
Per-App Interval Since Last Report: 12180 sec
Per-App Crashes Since Last Report:   9
Anonymous UUID:                      11BDDCCB-5BCF-05B8-C04A-9A39067B1572
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Application Specific Information:
objc[326]: objc_removeExceptionHandler() called with unknown alt handler; this is probably a bug in multithreaded AppKit use. Set environment variable OBJC_DEBUG_ALT_HANDLERS=YES or break in objc_alt_handler_error() to debug.
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib                         0x00007fff8d168814 objc_alt_handler_error() + 0
1   libobjc.A.dylib                         0x00007fff8d1686a0 alt_handler_error(unsigned long) + 52
2   libobjc.A.dylib                         0x00007fff8d162f35 objc_removeExceptionHandler + 92
3   com.apple.CoreFoundation                0x00007fff893ebb49 _CFDoExceptionOperation + 89
4   com.apple.AppKit                        0x00007fff86e2bbcf -[NSApplication endModalSession:] + 24
5   com.apple.prokit                        0x00000001003283c3 -[NSProApplication endModalSession:] + 45
6   com.apple.FinalCut                      0x0000000100033870 -[PEAppController windowWillClose:] + 416
7   com.apple.CoreFoundation                0x00007fff893aceda _CFXNotificationPost + 2554
8   com.apple.Foundation                    0x00007fff8575ae26 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
9   com.apple.AppKit                        0x00007fff870c49e0 __18-[NSWindow _close]_block_invoke_0 + 260
10 com.apple.AppKit                        0x00007fff870c48b5 -[NSWindow _close] + 364
11 com.apple.FinalCut                      0x0000000100073be7 -[PEImportWindow timer] + 439
12 com.apple.Foundation                    0x00007fff85785af3 __NSFireTimer + 96
13 com.apple.CoreFoundation                0x00007fff893b7804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
14 com.apple.CoreFoundation                0x00007fff893b731d __CFRunLoopDoTimer + 557
15 com.apple.CoreFoundation                0x00007fff8939cad9 __CFRunLoopRun + 1529
16 com.apple.CoreFoundation                0x00007fff8939c0e2 CFRunLoopRunSpecific + 290
17 com.apple.HIToolbox                     0x00007fff84842eb4 RunCurrentEventLoopInMode + 209
18 com.apple.HIToolbox                     0x00007fff84842c52 ReceiveNextEventCommon + 356
19 com.apple.HIToolbox                     0x00007fff84842ae3 BlockUntilNextEventMatchingListInMode + 62
20 com.apple.AppKit                        0x00007fff86f2e563 _DPSNextEvent + 685
21 com.apple.AppKit                        0x00007fff86f2de22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
22 com.apple.AppKit                        0x00007fff86f251d3 -[NSApplication run] + 517
23 com.apple.prokit                        0x00000001003286c5 NSProApplicationMain + 378
24 com.apple.FinalCut                      0x0000000100001e14 start + 52
I'th Mountain Lion as well. *and FCPX 10.0.7

Update: the problem is definitely with the internal HD "drive C". Before restarting FCPX after the last crash I unmounted the C drive -- then restarted FCPX and was able to import media just fine. I thought I had tried this already, but I guess not.
So, what did I change with my C drive when I deleted the old apps off my A drive? There is both an iMovie events and projects folder on the C drive -- but FCPX has never tried to import them until after I deleted the old iMovie app (I still have the most recent version of iMovie on my system drive -- but have never used it to open these old folders). I read on another thread on this forum that if I "hid" these folders, FCPX would not try to recognize them, so I moved them to within another folder on the same drive -- but FCPX is still trying to recognize and show them when the Import Media window is launched -- and still shows the C drive as a camera.
So, what can I do to stop this from happening?
Thanks!

Safari keeps Crashing when posting to social media. Tried clearing and restarting

On MacBook Air. Safari keeps crashing when inside a website and going to another page within that site. Example: I am in Facebook and when I try to post a status and photos, it crashes... I've tried clearing all cache and restarting. Also checked for updates. Tried many times, same result. Below is the report.
file:///Users/TN/Desktop/Screen%20Shot%202014-03-08%20at%208.56.27%20PM.png

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.

Premiere CC crashing when dragging sequences to Media Encoder CC

I've always been able to do this in the past, but suddenly when I drag a sequence or multiple sequences to Media Encoder from Premiere, Premiere crashes and gives me the following:
Premiere Pro has encountered an error.
[/sirreact64/releases/2013.03/shared/adobe/dvamediatypes/project/mac/../../src/TickTime.cp p-219]
and then a box pops up in Media encoder that says
Dynamic Link Error
Source is empty.
Anyone help?
17" Macbook Pro with 10.7.5
Premiere CC
Media Encoder CC

I am using the most updated version of PPro CC with OS 10.8.5. It seems to have issues with certain sequences and not others. It also may be the files themselves. They play fine in the program viewer and I have sent them to Media Encoder before, but if I create a new sequence with the same settings and copy the files into it, the same thing happens. I have a lot of 29.97 720x480 (1.21 pixels) and 1440x1080 (PAR 1.333) footage to edit together and create dvds out of (not my idea - it's a job) and I am in the middle of trying various ways of encoding to make it as clear as possible.
Currently I am using 1440x1080i HD anamorphic sequence settings encoding into 1440x1080 p HD anamorphic with frame blending, maximum render quality, Target bit rate of 30 VBR 2 pass. Then combining those files with other sequences into a longer 1440x1080 p HD anamorphic sequence and encoding MPEG 2-DVD NTSC widescreen progressive 100% quality, VBR 2 pass and the output is much better. This has been working, and today suddenly it stopped and started crashing. Any ideas?

Premiere 2014 CC 2014 Crashing when re-linking project

Hi,
I have a very frustrating problem with Premiere being extremely unstable on one of our systems. We have a HP z820 2x Xeon e5, 32 GB Ram, Tesla 20c and Quaddro k5000, Separate SSD Boot and SSD render preview drive.
One issue is whenever I open a particular project to re-link it crashes. I've tried clean installing premiere, deleting prefs, deleting media cache files all numerous times.
Anyone got a solution or idea whats causing the instability?
Thanks,
Tom

Finally figured out the problem. Hope this helps other casual users like myself. Originally when I started editing I unlinked the video from audio to make some audio specific edits. This was a game play shoot of the board game only and talking heads were not in the shot. Once I finished the editing I linked the video audio tracks back together. After I inspected the timeline thoroughly by zooming in to check every edit I was out of sync on one of my edits and it had a red -4 on video and a plus +4 on audio right at the edge of the clips. After unlinking the tracks again the red numbers went away and sure enough had a successful export in H.264 after at least a dozen crashes. What's funny about this is I had a successful export with mpeg2 after continuous h.264 and flv crashes till this fix.

FCPX 10.0.4 crashes when trying to import media

I updated to FCPX 10.0.4 the other day and just tried to check out some 1080p24 footage I shot with my Panasonic GH2 this morning. Some clips seem to work fine, but a couple are causing problems. I use transfer from camera, select a clip or part of it, and select transcode to proxy. It seems to copy it to the Original Media folder, but crashes. Nothing ends up in the Transcoded Media folder. I reopen FCP and it shows the clip as missing, because I have selected to use proxy media. If I switch to Original, or try to intiate a transcode manually it crashes. I can remove the clip manually form the Original Media folder to get going again, but same thing happens on that clip. I just tried again without transcoding and that doesn't seem to work either. It just doesn't like something about importing these clips. They play back fine when I view them in the Original Media folder, so they don't appear to be corrupt. Any ideas?
Unforunately, I don't have another system available I can check these clips with, is there a way to roll back to 10.0.3 to try it?

I still have the trial 10.0.3 download, but unforunately can't run it because it's expired.
There's another guy here that seems to be having similar issues importing AVCHD (same as my GH2).
https://discussions.apple.com/message/18147371#18147371
I removed the problem media and was able to continue for awhile without it on my macbook air while I was away. Now that I'm back home on my 2009 era mac mini I have since imported more footage and encoutering the same thing on this system (also, unfortunately updated to 10.0.4). It was at a point where it'd crash everytime it opened. After a few times it wouldn't crash on opening, but I found that if I scrolled up through the clips in the event viewer, as soon as one particular one started to appear it would crash. The problem clips seem to probably be higher bit rate because they have more motion like steadicam or slider in front of moving trees.
There's stuff related to AVCHD in my crash reports. I looked inside the app package and saw this file. I compared it to the files inside the package from the trial and it's definately been updated. I haven't experimented yet, but I thought about trying to copy the old AVCHD plugin to the new version and see if it can handle my footage better, but I don't know what else breaks if it's expecting access to new features or something.
0x11a9f0000 -
0x11ac87fef com.apple.AVCHDPlugin (2.0.0 - 1014.5.29) <02B6EE1F-C8BA-EB46-14BE-17330045B3C8> /Applications/Final Cut Pro.app/Contents/PlugIns/RADPlugins/AVCHD.RADPlug/Contents/MacOS/AVCHD
I've got several saved, I can post the full thing, but I know nobody likes scrolling through it all.

InDesign CC 2014 - crash when using links

This issue started happening right after I updated to the CC 2014 version. I am using a Windows 7. I thought it was a memory issue so I make sure to have as little browser/program activity as possible - I noticed it happened more frequently if I was streaming music for example. I'm not sure if that is the problem though, because it just happened again and I didn't have much activity going on. I saved my illustrator documents, closed all the .ai files, then went into InDesign (with only 1 doc open) and updated a link that I changed, then I tried to re-link an image to a new file, was able to browse for the file, but once I clicked open I got the same error.
"InDesign has encountered a problem..." It tries to figure it out, but it doesn't, I do not even have an error code, and then I'm forced to close the program. Fortunately my document is restored in its last state.
Sometimes it crashes before I can browse for a file. Sometimes is happens when I go to Place a new file. Sometimes it happens when I update a link, or even just click on a link.
Again, I have been using InDesign CC for months without this crashing issue, so I'm pretty sure its a bug with the 2014 release.
Please fix it soon!! It's getting really annoying to re-open the program multiple times in one sitting!

Not that I am aware of. The only special font plug-in/program I know about is TypeKit, and I've rarely used it.
As for other programs, I can't think of any non-adobe plugin that might have an impact on Adobe.
Java? Wacom Tablet Plugin? I haven't used my tablet in weeks though.
I'm working on a Dell. The only other programs I had open at the time were Microsoft Outlook, and Gmail in my Chrome Browser.

Indesign CS5.5 v7.5.2 on Mac 10.7.2 Crashing when updating links

My first post here, so please be gentle.
I have had a constant problem for a couple of weeks with linked PDF files placed in CS5.5 - whenever I try to update the link it crashes. Yes its variable, it does it for some PDF's/links, but not for others.
I assumed it must be a corrupt something, however as I am not originating the PDF, I cannot change them, I can only open and place them for printing.
The log for interest can be downloaded from www.inception.co.uk/indesign_crash_log.txt
Is there a way of seeing why it crashed (ie a corrupt font or permission etc.)
I have been trying to resolve this for 3 days now, I have done a check on the integrity of the hard drive, I have removed and re-installed the complete adobe suite (with updates), I have recreated the PDF by opening in Acrobat and then exporting it page by page (each page has the same problem), I have re set all my permissions using coctail.
Please help, im ready to destroy my macbook with a big hammer, and they way my mackbook has been so solid over the last couple of years - i fear for the hammer.
Gareth

These problems are rarely easy to debug.
It appears from your crash report:
5 com.adobe.PDFL 0x216ef8e3 PDDocGetMergedXAPKeywords + 86221
That the problem is in the Adobe PDF Library (not surprising, this is what reads PDF files) when getting "merged XAP keywords," whatever those are.
I believe the XAP: metadata has been superceded by XMP metadata, so this suggests your PDF files have corrupt XMP metadata, or XMP metadata that InDesign cannot deal with.
You might try running some of the preflights and fixups in Acrobat that relate to analysis of XMP metadata,
or simply removing XMP Metadata from the PDF entirely, again in Acrobat.
It sounds like this is a genuine InDesign bug (even if your PDF file was damaged, it should not crash ID!), so you should open a case with Adobe Support and get them to file a bug (http://adobe.com/go/supportportal). Optimistically, such a bug is unlikely to be fixed in time for CS6, so don't expect miracles. Think of it as making sure your bug doesn't hurt other people two years from now.

Acrobat crashes when inserting link

I'm running Acrobat pro 8.1.7 and for the last few months every time I go to insert a link (to a url or a page view) into a pdf the program crashes. Is there a fix for this?

The only plug-ins installed are the default ones that came installed with Acrobat. All of these are developed by Adobe, so i'm assuming your are not referring to these as "3rd party". All custom plug-ins have been uninstalled with the exception of the Stamper sample to test this theory. Quite literally this can be reproduced by adding the following code to the "ToolActivate" method in StamperUI.cpp. This is the method that is wired into both the MenuItem and Button click events by default in this sample. When this code is executed by a MenuItem event, no issue at all. When this code is executed by a button click event, an exception is thrown from Acrobat.exe. Note that the exception is not thrown from the ToolActivate method, it is thrown at some point after this method completes.
AVDoc avDoc = AVAppGetActiveDoc();
if (avDoc != NULL)
AVDocClose(avDoc, true);
As you can see, no objects are being acquired in this code. If AVDocClose is not executed, no issues at all. Although that goes against what i am attempting to do (as a result of a Button click, i need to be able to close the AVDoc).
Any thoughts as to root cause of this issue?
Karl, i really appriciate your assistance! Thanks.

Dreamweaver CS5.5 crashes when saving link checker report in Results Window

Select Top level of site. Right click. Select:Check Links > Entire Local Site.
Report completes and displays in Results Window.
Can scroll through the onscreen report and view Broken Links, External Links, and Orphan Files.
However, when try to save, Dreamweaver crashes.
Multiple users on my team with their own instances of Dreamweaver have experienced the same result.
Have tried recreating preferences folder, rebooting, etc. etc.
Any other ideas as how to proceed?
Thanks

Hi,
Exactly the same problem here. Started using Find and Replace on a html file which loads 2 css and 2 js files. Find and replace slows the program and finally it hangs. Restarting (and loosing all your prev work) worked a couple of times and then DW hangs when starting up. I couldn't do anything anymore.
The solution, for me, was starting DW and immediately pressing the shift key. In that way DW opens clean, without the prev files.
Up and running again.

CS3 Bridge crashes when uploading an Adobe Media Gallery

Each time I try to upload an Adobe Media Gallery directly from Bridge, the program crashes, without uploading anything. My FTP info is correct. Ive tried restarting my computer as well as trying out different FTP's to make sure that isn't the problem.
I can create galleries and save them to my computer, but I'd much rather upload them directly from Bridge.
Any suggestions?
Thanks.

I tried holding the ctrl buttom, the preferences reset, or any other window, would not launch. i tried the cnrl/shift/alt buttons, this did not work. i tried launching from quick start button, from the explorer exe, and still not able to get this to work. i even tried a few weeks back to uninstall and reinstall, but did not seem to work, i gave up until need it open now...
are there any other tricks anyone has had luck with to get the preferences window to work?

Robohelp 10 crashes when updating linked Frame 11 files

I recently upgraded from TCS 3 to 4 and this project worked fine before the upgrade.
Whenever I update the book linked to RoboHelp, it crashes and I receive an "Adobe RoboHelp 10 has stopped working message" (below).
If I update individual files in the book, RoboHelp does not seem to have a problem with files that do not have many linked images.
I'm running Windows 7 Enterprise. 8 GB RAM. The source control for the Frame files is Documentum, so they reside locally on my PC at C:\Users\user.name\AppData\Roaming\Adobe\FrameMaker\Documentum\<connection_name>\<reposit ory>\

Hello,
TCS4 with Acrobat update to XI, unstructured FM. Win8.
I am having the same problem, and I am very concerned. This is definitely a new problem so something has changed recently - perhaps an Acrobat update?
I have been linking my FM books to RH and happily converting graphics through distiller for several years now. The last time I successfully did this was in February, with no problems. Now, I am starting a new round of help releases. As soon as RH encounters a chapter with graphics to convert, it crashes. This is not a problem with a particular graphic or particular FM chapter. It happens on any FM chapter with a graphic. Many of my graphics have callouts so it's possible that it occurs due to this, but it wasn't a problem before.
Things I've tried:
Started a new RH project.
Changed the image conversion to not use Distiller. This resulted in no problems whatsoever, but the graphics quality is not acceptable.
Converted a chapter with no graphics. No crashing.
Tried using Distiller, but created .gif instead of .png. Still resulted in an immediate crash.
Deleted the CPD file after each crash.
Observed Distiller and looked for error messages in the log. There are none. It looks like 2 -3 graphics are converting before the crash. I went to the temp folder where these are being distilled but could not really make sense of what's there... there are 2-3 PDFs of my images in each temp folder. There's a temp folder for each time I crashed.
OK I admit I am really worried about this new issue.
Alexandra

ITunes 6 crashes when Store link is clicked.

Store briefly tries to load (I see the barber pole) then it crashes the app. What gives. I've got QT 7.0.3, btw.

a lot of people said that about itunes 5.0.1 (not itunes 5 but the folowing 1)
and i never had a problem except i couldnt delete songs etc
try this, you may have like a block of soft wear this worked for me last time and for people with store problems too:
go into finder and type itunes in the search bar
you should see lots of itunes related items, move down to applications section and move all the itunes programmes (all with the cd and music note symbol) into the trash
empty the trash
restrt mac
go on internet and download itunes 6 again
all should work ok.
you wont have lost your songs becasue there are not an aplication but only a file, so when all is started they will come back, if theres no music, find the " itunes library file thats with all the music and click open with itunes
all should be restored

CC PP Crashes when I link to media

Similar Messages

Maybe you are looking for