CC programs not downloading with complimentary subscription. And CS6 applications not updating at all. Why is this?

I have a complimentary subscription to CC and run CS6 Master Collection. The CC apps will not download, and the CS6 apps will not update. I followed the online instructions, checked for bugs and spoke to support on the weekend - who could not help. They suggested speaking directly to Adobe on a weekday. This must be an ongoing issue. Any solutions much appreciated.
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Thanks for this response. Of course there's a link. However that link has not worked for me. I just posted another version of the same question to the Forum after 6 months of waiting for Adobe - to no avail. You can follow it here: I have owned Adobe CS Master Collection since CS3. I currently run CS6 and cannot update my software online. I run on a MacBook Pro Retina Mid 2012, 16GB RAM, SSD, with Mavericks 10.9
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kmeg55
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