CC subscription payment issues.

My sept CC subscription payment bounced a couple of days ago. I'm trying to correct and bring payments up to date. But can find no options online in my account to do this. The customer service button in the side bar goes to a error page!! Can anyone help?

Hi John Novotny,
Please refer the kb: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html .
Regards,
Romit Sinha

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PayPal payment issue.

I was a unlimited world subscriber for the last 5-8 years (long enough not to remember). My monthly subscription payment would always be charged from PayPal. On Aug 24, 2013 skype sent me an email that my subscription was cancelled due to a PayPal issue. There was no issue with PayPal for the last 10 years. Now when I return back to re-activate my subsription it appears $13.99/month while I always paid $9.99/month. It looks like a setup to make me pay a higher monthly fee. At the moment I am trying to find skype's customer support email. They hide it pretty well. Anyone can provide their email?

Hello,
Using some else's thread is not only unfair to the thread starter but can lead to confusion and cause difficulty for those who are trying to assist you.
You have a different issue to that which is being discussed there. Please start your own thread .
Thank you.
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Refused Subscription Payment

I received the second email notification, that my subscription payment was refused the second time, probably due to, that the related credit card is no longer exist. For buying Skype Credit I use a new credit card but probably the subscription renewal still remembers to the old card. I tried to change this but I do not have (any more) the subscription listed on my account, probably because it has expired. Any suggestion, what to do?

atur4kp wrote:
I currently have unlimited india calling plan.
Hello
According to your account you have one Subscription - the Unlimited UK/India Plan - not the Unlimited India Plan. Please clarify. PayPal couldn't process your original order due to the expired credit card. As you have now updated your card you should resubmit your order. If you cancel a Plan which is no longer available or allow it to expire you will lose it permanently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription Payment refunds

Hi,
I subscribed for a months unlimited world subscription but decided after the first month that it was not for me and cancelled my subscription.
I have been billed again for this thru my credit card.
I am unable to get to the refund email screen, I cannot get past the instruction screen and therefore am unable to request a refund by email.
I can get to the request a refund screen but when I confirm we go into a loop,
I have listed the instructions below.
Click this link.
Sign in to your account (if you’re not signed in already).
Choose the help topic Payments and the related problem Refund requests.
At the bottom of the page, click Continue support request, and then click Send an email.
Enter your details in the fields provided. Under Further information, make sure you select the order that you’re requesting a refund for, and give your reasons for requesting it in the box provided.
Under Your problem, enter as much detail about your issue as possible, and then click Send support request. We will get back to you as soon as we can
I can never get to the send an email screen after clicking on Continue support request.
After clicking the payment problem option and then refund request I can click the Continue Support request at the page bottom.
this screen takes me to the Support network or Chat Support but no Send an Email link appears to be there
Any help would be appreciated

How do I get refund for subscription payment made without my knowledge.
How do I cancel auto recharge?

Taking too many subscription payments

My company has 4 Creative Cloud Subscriptions but Adobe are taking 5 subscription payments form the company credit card. I have transaction ID for payments but am getting nowhere trying to speak to someone to sort this out. Please help as a matter of urgency. I expect a full repayment of the money you are taking without authorisation. We only recive 4 invoices.

Hi Beverley I am getting nowhere! I am close to cancelling all subscriptions!!
Below is transcript of online Chat. Can you please call me on the telephone number below to resolve this??
You are now chatting with Dhananjay.
Dhananjay: Hello! Welcome to Adobe Customer Service.
Neil: Hello
Dhananjay: Hi Neil
Neil: My company has 4 Creative Cloud Subscriptions but Adobe are taking 5 subscription payments form the company credit cards. I have transaction ID for payments but am getting nowhere trying to speak to someone to sort this out. Please help as a matter of urgency. I expect a full repayment of the money you are taking without authorisation. We only recive 4 invoices.
Dhananjay: May I please have your email address registered with Adobe?
Neil: My own one is [removed], but we also have subscriptions on [removed IDs]
Dhananjay: Thank you for the confirming.
Dhananjay: I will be glad to check and help you with this issue.
Neil: Thanks
Dhananjay: Thank you for waiting. One moment please.
Dhananjay: I checked to see you have Creative Cloud membership (one-year)
Neil: yes
Dhananjay: For [removed]
Dhananjay: Order Date: Jul. 15, 2013
Neil: yes that one is correct
Dhananjay: Sorry for the wait. Please do stay online.
Neil: ok
Neil: ok
Dhananjay: May i know why you want to cancel this order?
Neil: I do NOT want to cancel this order.
Neil: A payment of £38.11 was taken from credit card on 27 October with reference of DSSY012698981DT, please tell me what subscription that is for.
Dhananjay: Okay.
Dhananjay: Please stay online for 2 to 3 minutes while I check this information for you.
Neil: ok
Dhananjay: I'll be right with you.
Neil: thanks
Dhananjay: I checked and see your order is for ID [removed]
Dhananjay: Order number AD001185187UK
Dhananjay: Dated 26-Oct-2013
Neil: but a payment of £22.23 is being taken on 16th October for this subscription. Reference is DSSY013475821DT
Dhananjay: The above order you want to retain?
Dhananjay: AD001185187UK?
Neil: yes, but why is there a payment of £22.23 being taken on 16th October with reference DSSY013475821DT??
Dhananjay: I checked and see Re: Taking too many subscription payments is for DSSY013475821DT Order date 15-Jul-2013 Id [removed]
[removed] are both the same person so I only need one subscription. please cancel AD001185187UK.
Dhananjay: Please stay online, while I cancel the subscription for you.
Neil: ok
Dhananjay: Thank you for waiting. One moment please.
Neil: ok
Dhananjay: This is the one which is charged £38.11
Neil: correct
Dhananjay: As one year contract is expired and you have been moved to standard price.
Neil: ok
Dhananjay: I'll be right with you.
Dhananjay: Sorry for the wait. Please do stay online.
Neil: ok
Dhananjay: Please be informed a (Cancelation fee will apply if customer cancels 30 days +/- of their annual commitment date).
Dhananjay: cancelation fee is calculated as 50% amount of the remaining month’s charges (excluding the current month).
Neil: Cancel whichever subscription will cost the least to cancel, either AD001185187UK or AD001610869UK
Dhananjay: I will check.
Neil: is it cheaper to cancel AD001610869UK as its renewal is is July?
Dhananjay: As you have been paying £22.23
Dhananjay: For this order dont cancel that.
Dhananjay: As Account Activated: 15-Jul-2013
Dhananjay: You will have to pay the same amount for one year better cancel the other order.
Neil: As a cancellation fee only applies if customer cancels 30 days +/- of their annual commitment date, and £22.23 account renewal is July, there will be no cancellation fee for this one.
Dhananjay: Weren't you informed about the renewal?
Neil: No!
Dhananjay: As Account Activated: 15-Jul-2013 already 3 months are up Neil
Thanks
Neil
http://www.designworksdigital.co.uk/DW_Email_Signature/Logo.gif<http://www.designwork.co.uk/>
Neil Rapson / Director
40 Trafalgar Lane
Edinburgh EH6 4DJ
Adobe Authorised Print Service Provider / ISO9001:2008 Accredited Company
Designworks Design & Artworking Ltd is a limited company registered in Scotland / Registered no. SC192515.
Message was edited by: Beverley Gray

HELP With Subscriptions / Payments

Hi , It seems as you guys tried to charge my card yesterday , On yesterday there was no money in my acct , but there will be money deposited after midnight tonight, so the monthly fee will be able to go threw at that time will that be an issue ? and is there anyway that you can have your system ONLY charge my card on the 3rd of the month , as to not have that issue happen again ? also i was considering a 3 month premium subscription , how ould i be able to change that and how does that work with the 3 month subscription for the phone number that i currently have ? ( i am about 30 days into that PLEASE let me know so i know how /what is teh best route to take for your payment . Endora

Hi Endora,
I checked your account and Unlimited US&Canada subscription payment went through now. It's extended till October.
Subscription recurring payments are taken 3 days before in order to avoid any last minute payment delays.
If you are interested in Skype Premium and Unlimited US&Canada bundle then purchasing it won't affect your Online Number.
Online Number is a separate product and not linked to your subscription.
If you want you can cancel next recurring payment for your Unlimited US&Canada subscription. It will still run till October 3, 2011
Then you can maybe wait for couple of days and purchase Skype Premium on the 6-7th and even when recurring payment is done 3 days before it should still work out for you if there will be money on your account by 3rd.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

My apple won't let me download free apps because of payment issue

Hello my apple App Store will not let me download free apps because of payment issue but all I download is free apps can some one help me please

Daddyashley wrote:
... because of payment issue ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Bank card is no longer working, payment issues

My brother bought a game on my account and I had to reverse it in my bank, now the card bought it on is void, and I cant use my account due to payment issues. How can I fix this?

Contact your bank and make sure they havnt denied iTunes access to authorise the card. You could also contact AppleCare for assistance. Its going to be an issue with your bank or iTunes.

INCOMING PAYMENT ISSUE

I need to post Incoming Payment for a customer via SDK.
This case I have to select all transaction like ( AR INVOICE , ADVANCE AMOUNT IN INCOMING PAYMENT, CREDIT JE ,DEBIT JE ,OUTGOING PAYMENT,A/R DOWN PAYMENT , A/R CREDIT MEMO )
ERROR CODE is: BASE DOCUMENT ENTRY AND TARGET DOCUMENT ENTRY DOES NOT MATCH
i need some explainable about doc-line concept , where and in which case we have to give docline property
Thanks in Advance

Dear Jaykumar / Tausif,
In AR customer ref no. set one FMS like (Copy sequence in Customer Ref no.) and fetch your Sequence number in your customer ref no.
its sole your incoming payment issue problem and agging reports also.
Try its manually first and let me know.
Regards
Mangesh Pagdhare
Edited by: MANGESH PAGDHARE on Aug 4, 2011 7:22 AM

My subscription payment didn't work

Hi
I need help with my subscription payments, it's been working for over a year and now suddenly it has a problem with my payment. My back account is not the problem money wise.
So my question is do I start up a new subscription or wait and it will re-boot so to speak. I would like to use it asap.
Look forward to a reply
Cheers
Else

I had a mesage saying installer and didn't work at all.
What was the actual message?

I want to resolve the payment issue still pending .But I do not understand what issue remains to be resolved by me ? Unless I know the details of it how shall I resolve it

I want to resolve the payment issue still pending .But I don't know what issue remains to be resolved by me? Unless I know the details of the issue how shall I resolve it

Apple is not here. Apple does not answer questions here. This is a user to user tech support forum, no ne here would have any knowledge of your personal account details or a financial dispute that you may have with Apple.
Mac App Store Support -
http://www.apple.com/support/mac/app-store/
iTunes Support -
http://www.apple.com/support/itunes/

Does PayPal allow you to offer subscription payments?

Does PayPal allow you to offer subscription payments? I know
that you can
set *yourself* up to make subscription payments to another
party, but can
you have a "button" allowing site visitors to sign up to make
subscription
payments?
Thanks in advance for any help..
Patty Ayers | www.WebDevBiz.com
Free Articles on the Business of Web Development
Web Design Contract, Estimate Request Form, Estimate
Worksheet

You're welcome!
"P@tty Ayers" <[email protected]>
wrote in message
news:e37luu$68a$[email protected]..
> Thank you, Dan, yes.
>
>
> --
> Patty Ayers | www.WebDevBiz.com
> Free Articles on the Business of Web Development
> Web Design Contract, Estimate Request Form, Estimate
Worksheet
> --
>
> "Dan Galfano" <[email protected]>
wrote in message
> news:e37lkd$5sf$[email protected]..
>> Click on Merchant tools. In the right side of the
page, under Key
>> Features, see Subscriptions and Recurring Payments.
>>
>> Is that what you're looking for?
>>
>> Dan
>>
>>
>> "P@tty Ayers"
<[email protected]> wrote in message
>> news:e37lbm$5di$[email protected]..
>>> Any assistance finding this on the site? I've
been at it for about half
>>> an hour.
>>>
>>>
>>> --
>>> Patty Ayers | www.WebDevBiz.com
>>> Free Articles on the Business of Web Development
>>> Web Design Contract, Estimate Request Form,
Estimate Worksheet
>>> --
>>>
>>>
>>>
>>> "Dan Galfano"
<[email protected]> wrote in message
>>> news:e37l67$582$[email protected]..
>>>> Yes you can.
>>>>
>>>>
>>>> "P@tty Ayers"
<[email protected]> wrote in message
>>>> news:e37l4p$56e$[email protected]..
>>>>> Does PayPal allow you to offer
subscription payments? I know that you
>>>>> can set *yourself* up to make
subscription payments to another party,
>>>>> but can you have a "button" allowing
site visitors to sign up to make
>>>>> subscription payments?
>>>>>
>>>>> Thanks in advance for any help..
>>>>>
>>>>> --
>>>>> Patty Ayers | www.WebDevBiz.com
>>>>> Free Articles on the Business of Web
Development
>>>>> Web Design Contract, Estimate Request
Form, Estimate Worksheet
>>>>> --
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

There was a payment issue and now I can't download any apps on my iPod! Does anyone know why it's doing that?

II'm trying to download free apps but do to a payment issue it won't let me?

Contact iTunes.
Apple - Support -form iTunes Store - Contact Us
I suspect you have a negative balance. You have to resolve that before making any purchases, even free ones.

Payment issue and subscription has expired

I had some trouble with my rechargeable credit card on this month, there were not enough money to pay the monthly fee and now when I start my software I get a message saying that my subscription has expired and there are 23 days remaining.
Now everithing is ok with the card, I just want to know how can I pay the monthly fee and make the above error message disappear.
Is there a way to 'force' payment now?

Hi pierluigimadonna,
Please try to license your software. Launch any creative cloud app and when it prompts the error " subscription has expired", click on license this software and sign in with Adobe ID and passowrd associated with creative cloud subscription.
In case if you get the same problem again, Please send me your Adobe ID via private message.
Regards,
Ashish

Payment Issue, one month subscription

I have a subscription for one month and 75 minutes and I would like to purchase from this month another 400 minutes to Aerica as I am currently travelling through South-East Asia. Is that possible and if it how would I be able to do that?
I also have called America from my Skype account and instead of charging me 2.3 cents per minute it has charged me 7.8 cents a minute and I would like to know why and if I would be able to get my money back.

Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each

CC subscription payment issues.

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