CC thinks all apps are up-to-date
Hi There,
I've had 3 support calls with Adobe where we removed CC then reinstalled, logged in using a different CC account, and also tried a different user account on the mac. But in the end we ended up with the same issues we started with:
Either CC thinks no apps are installed or...
CC thinks the apps are up-to-date
The only thing I can think of is the way these apps were installed - becauase we have 4 macs, we downloaded the CC packager, which downloaded and made an installer. Then we used the installer to install the apps.
The apps all run fine and if we signout, CC asks us to sign in when we try to launch an app - so the issues don't seem to be lincensing or account related.
This occurs accross 4 macs running:
- 10.7 x1 mac
- 10.8 x2 macs
- 10.9 x1 mac
So it doesn't seem like an OS issue either - does anyone know how to fix this?
After several weeks of Avid and Protools licensing issues this year, we're kinda tired of managing this stuff so sorry if we're a bit short!
Any pointers in the right direction would be much appreciated.
Cheers
Ben
You probably created an invalid signature in the installation package. Well, whatever. You can always run the Creative Cloud Cleaner Tool at the cost of the apps appearing not installed at all, defeating the purpose of your customized package...
Mylenium
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