CC Trial says Expired, but I have Creative Cloud Membership, work due tomorrow HELP!

CC Trial says Expired, but I have Creative Cloud Membership, work due tomorrow HELP!

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

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  • Keep geting told my trial has expired but i have creative cloud

    Hello
    I cant seem to work out how to get my programs working..
    I keep getting told my Trial has expired but I have bought a Creative Cloud subscription.
    Please help,
    Monike

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Creative cloud software says my free trial has expired, but I have a paid subscription

    my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

    My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
    With Kindly Regards
    Palle Tørnqvist
    Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
    Re: creative cloud software says my free trial has expired, but I have a paid subscription
    created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
    I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
    Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
    Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5215835#5215835
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5215835#5215835
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    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
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  • Keep getting message that trial has expired, but I have a subscription

    I cannot access AI.  I keep getting a message that my trial has expired, but I have a subscription to creative cloud.  I tried to uninstall AI , but then the Adobe Manager states that the app is still installed.  What can I do

    Hi awoermke,
    Considering the fact that
    1.The CC payment has transacted completely
    2. You have 20or100gb of space (CC Individual/CC Team), you can check it by clicking on the "inverted triangle" beside the logo when you sign in to www.creative.adobe.com. This space allocation indicates that you have subscripton not trial(2gb).
    Then:
    Please check for the language in which you have purchased CC.
    Say for example you have purchased CC for International English & International English wasn't selected when you installed that can also be an explanation for the product running in trial mode. We have this document on the issue.
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l
    In case the language is fine, then
    log out & log back in of the CC Desktop App as it will update CC,
    Launch any product, click on the option of "license this software" Sign in, CC should be activated.
    Hope it works.
    Regards,
    Rajshree

  • Today I received a notice saying that my creative cloud membership was due to expire. I renewed this

    Today I received a notice saying that my creative cloud membership was due to expire. I renewed this on 16/8/2013 and was told that I would get the same benefits for the same price. What is going on. Why can't I contact someone by email

    Hi anniewatkins
    It looks like you signed up for a new membership and the original membership was cancelled which is why you received the email.
    Please let me know if you have further questions.
    Thanks
    Bev

  • Creative cloud software says my free trial has expired, but I have bought one year plan

    I bought one year student plan to use creative Cloud for my homework. But every time I try to use the software, it always say my trial has expired and I have to buy the actuarial software. I don't get it, I paid one year student plan, why I always use the trial. Now I can't even use it on my Mac anymore. I have homework due next week. I really need help!!!
    Thanks

    Hi,
    Please refer to the help document below:
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    Regards,
    Sheena

  • How to sign up for trial app: lightroom when I have creative cloud?

    how can I get the trial lightroom app when I have creative cloud

    There is no difference between "trial" and full versions, just d/load via CC and try for as long as you like!!

  • I have creative cloud membership lightroom still running on trial

    Hi,
    My Lightroom wont change to a registered version. I have creative cloud installed (mac), i am logged in and have a subscription.
    Can anyone help me?
    Cheers, Jerome.

    sign out and then back in to your cc desktop using the same adobe id used to subscribe to cc, Sign out, Sign in | Creative Cloud Desktop app
    if that fails, Sign in, activation, or connection errors | CS5.5 and later

  • I have Creative Cloud at work and we're having an issue with serial numbers.

    Adobe's website says when you download and install one of their CC programs, say Acrobat for example, you receive an email with the serial number and Adobe registers the serial to your account.  I have downloaded several of the products and have been using them for a year now but there are no registered products or serial numbers showing under our account.  We have a license for two users but my boss's access isn't working and is now asking for a serial number.  Anyone know what we need to do?

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Lightroom Mobile shows epired when I have creative cloud membership

    I have a creative cloud subscription that I am told includes the Lightroom and Lightroom mobile. When I sign in to use my Lightroom Mobile it says to update subscription or sign out (on my ipad). On my computer when I open my Lightroom the Lightroom mobile says my trial expired. I called customer service and was told that they did not know how to help me and to please try my question/concern here.

    Hi mmendes75,
    Where did you purchase your membership from?
    Try signing out of the Creative Cloud application on your Desktop, and then back in: helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Then try signing out and back in from Lightroom by clicking on the Identity plate in the top left, then choosing Sign out, then go back in again and choose Sign in
    From there, try signing into Lightroom Mobile.
    Let us know how it goes.
    Regards
    Pete

  • I can´t download Creative Cloud on my Imac. I have creative cloud membership. When I try, it stops with Adobe Aplication Manager stopped incorrect.

    Install Creativ cloud.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Trial expired, but I have an active membership

    when i try to open a program I get a "software trial expired" error message. I am already  a member.

    Refer to this:
    Sign in or activation errors
    Mylenium

  • In a class for dreamweaver cs6 but have Creative cloud I don't know how to use dreamweaver

    I am in a web design class where the book is on CS6 Dreamweaver but I have Creative Cloud so everything is different. I am afraid I am going to fail this class that is required for my degree because I do not know how to use Dreamweaver. Can anybody help me?

    If you're a Creative Cloud Subscriber, you can download & install CS6 alongside CC. 
    NOTE: Follow the VERY IMPORTANT instructions or it won't work.
    http://prodesigntools.com/adobe-cs6-direct-download-links.html
    The problem with text books is that they were not updated to reflect changes/improvements Adobe made to the software. It's worth noting that DW CS6 has 6 versions -- all a little different depending on how you obtained it.
    CS6 Perpetual Licensed (or boxed version) -  12.0, update 12.01, update 12.02, update 12.03
    CS6 Cloud (subscription version) - 12.0, update 12.1, update 12.2
    Nancy O.

  • Trial version of Lightroom doesn't recognise my creative cloud membership!

    I downloaded the trial version of lightroom and then joined creative cloud.  Now everytime I launch lightroom it asks me to register.  How do I get lightroom to recognise that I have creative cloud membership?

    Thanks for your quick reply.  I run creative cloud on a mac with latest operating system.  I have removed lightroom (by putting it into trash) but when I try to download through adobe download manager lightroom doesn't appear in the adobe download manager screen despite Lightroom being available to download in the apps screen.  Any further advice you could offer would be very welcome.  Thanks.

  • Creative Cloud Teacher work at home account blocked by trial version of PhotoShop

    I ma in the middle of a trial of PhotoShop but now have access to CC work at home. However, the CC apps come up as trials not installs. I don't want trials...

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

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