CC Trial version won't import video as layers - "Could not complete your request because..."

I am trying to import a video into Ps CC trial version to make a gif.
Every time I click file > import > video frames to layers, I get the error message "Could not complete your request because of a program error." This is before the window to choose what video I want to import even opens. I have not tweaked the preferences and have only had the program on this computer for a day.
The same thing happens when I open the Timeline view and try to add the video through "Add Media" on there.
I've rebooted several times, updated my operating system, etc etc. Nothing seems to work.
Running OS X 10.9.1, i7 processor (which is 64 bit) on a 2013 MacBook Air.
Any ideas?

It was already disabled when I checked. I enabled it and tried again, still didn't work. Anything else that might be wrong? i'm getting desperate lol

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