CC updates always fail? Need help.

Hello all,
I have CC and a prompt to update Premiere Pro and Photoshop two programs I use frequently. Recently, however, I have been unable to open either because I have yet to install the updates. Problem: each time I try to install the updates they fail midway through the process. I've tried dozens of times and they never work.
There's only one thing I can think of.
When I first downloaded CC, it failed installing midway through each time as well. When I contacted support, they were able to instruct me to delete some temp file (or something or other) in the Adobe folder in finder, so I can imagine there may be a problem with that kind of cached file or something like that again. The whole issue had something to do with the fact that I had previously had a trial of CC months earlier.
Anyway, if anyone has a possible solution to this issue I'd be especially grateful. I am editing a film for film school that is *required* to be cut on Premiere though I'm usually working with other programs so it's time sensitive to a degree.
Thanks!

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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I have Adobe CC, and the InDesign & Ps Apps. When I download the update they fail (49) Help please

I have downloaded Adobe CC, and the InDesign & Photoshop Apps. When I download their updates, they fail (49) Help please!

Spoke too soon, error report.
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I am trying to update my iphone 4 to ios6 but the update always fails during download

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Why do Extension Manager "updates" always fail to "update"?

Why to Extension Manager "updates" always fail to "update"?

What's your current Extension Manager version (6.0.X or 7.0.X or ...)? What's your OS (Windows 7 or Mac)?
If you are using Extension Manager CS6, the simplest way is to delete the EM installation folder manually, then download the latest full installer from http://www.adobe.com/exchange/em_download/em6_download.html and install it, then you will have the latest update.
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Ok so I have a free standing iSight Cam, is it possible to use it with my white MacBook ? and if so how do I go about it ? I've tried researching for updates, drives but need help. Can someone give me some direction ?

jpatricio787 wrote: ... is it possible to use it with my white MacBook ?...
OK so yes, but if, and only if:
(1) your MacBook has a Firewire port (not all do)
- and -
(2) your old external iSight camera works (not all do)
- and -
(3) your MacBook is working properly.
If you are not certain whether your MacBook model has Firewire, you can search MacBook Technical Specifications for your model. Alternatively, check the User Guide Manual that came with your MacBook for the information you need to be certain.
If you are not certain that your old external iSight camera works, you can test it using the suggestions in this link.
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Follow the instructions in your iSight User's Guide to connect and turn on the iSight. Then launch the Apple app you want to use with your iSight. If you need more information about using an app, search for "camera" (without the quote marks) in the Help menu choice for the app.
jpatricio787 wrote:... Can someone give me some direction ?
If you need more direction, post back the specifics of what you still need. We will offer further direction based on the details of your reply.
Message was edited by: EZ Jim
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Hopefully you won't have to make a trip to the Apple Store.
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
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Creative cloud updates always FAIL. i have tried everything in the forum short of uninstalling all my software--which will take too long. HELP i have very very very frustrated and am spending a lot of money for the pleasure.

I don't want to start a discussion. i need help. from an adobe tech support. please.
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this is high frustrating.
i repeat: I DON'T NEED HELP FROM OTHER USERS. I WANT A TECH SUPPORT PERSON FROM ADOBE.

Barbarajones what specific errors are you receiving when you try to apply the update? Do you receive any specific errors? What update are you trying to apply?
If you are looking for direct support then please contact our support team at Adobe - Contact Support – Download and Installation.

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Bruce

Nov 12 10:37:29 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ->T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: inHostDiskUDS=0x10ad36c20=disk0s2=Macintosh HD inWhatStr=RecoveryInfoBaseSystemVersion
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did get booterRecoveryUDS=0x10ad36ae0=disk0s3=Recovery HD
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did mount nobrowse; MP=/Volumes/Recovery HD OMS=0x7fdf6a5067f0
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: getting dict from file=/Volumes/Recovery HD/com.apple.recovery.boot/SystemVersion.plist
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: got dict (or NULL=will return err): oooInfoDict=0x7fdf6c006f00
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Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=0 outInfoDict={
        ProductBuildVersion = 11E2702;
        ProductCopyright = "1983-2012 Apple Inc.";
        ProductName = "Mac OS X";
        ProductUserVisibleVersion = "10.7.4";
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Nov 12 10:37:30 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
Nov 12 10:37:31: --- last message repeated 1 time ---
Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: Firmware is up to date.
Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: model = MacBookAir5,2
Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
Nov 12 10:37:37: --- last message repeated 4 times ---
Nov 12 10:37:37 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 501, 986, 0
Nov 12 10:37:37 Bruces-MacBook-Air Software Update[996]: Releasing Lock: 501, 986, 0
Nov 12 10:37:41 Bruces-MacBook-Air Software Update[986]: Calculated need 5167.634 MB; 91316.322 MB free; 91316.322 MB available with MTM reclaim
Nov 12 10:37:50 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 501, 986, 0
---- download, install and reboot started here -----
Nov 12 11:12:15 Bruces-MacBook-Air Software Update[986]: Calculated need 3686.898 MB; 89835.094 MB free; 89835.094 MB available with MTM reclaim
Nov 12 11:12:15 Bruces-MacBook-Air Software Update[996]: Releasing Lock: 501, 986, 0
Nov 12 11:12:18 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 0, 1060, 0
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: ----- Begin install -----
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: request=PKInstallRequest <5 packages, destination=/>
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: packages=(
        "PKLeopardPackage <file://localhost/Library/Updates/041-6215/FlashbackMalwareRemover.pkg>",
        "PKLeopardPackage <file://localhost/Library/Updates/041-6259/MacBookAirMid2012SoftwareUpd1.0.pkg> ",
        "PKLeopardPackage <file://localhost/Library/Updates/041-6725/MacBookAirandMacBookProUpd1.0.pkg>",
        "PKLeopardPackage <file://localhost/Library/Updates/041-7916/MacOSXUpd10.7.5.pkg>",
        "PKLeopardPackage <file://localhost/Library/Updates/041-7916/RemoteDesktop.pkg>"
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: Skipping component "com.apple.ColorSyncUtility" (4.7.4-4.7.4-235011000000000-*) because version 4.7.5-4.7.5-235012000000000-* will also be installed.
--- many more lines of "Skipping component" deleted ---
Nov 12 11:12:21 Bruces-MacBook-Air installd[1061]: PackageKit: Skipping component "com.apple.iokit.IOUSBFamily" (5.0.8-5.0.8-508004001000000-*) because version 5.1.0-5.1.0-510004006000000-* will also be installed.
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Nov 12 11:12:26 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-6215/FlashbackMalwareRemover.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:12:27 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-6259/MacBookAirMid2012SoftwareUpd1.0.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:12:30 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-6725/MacBookAirandMacBookProUpd1.0.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:12:36 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-7916/MacOSXUpd10.7.5.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:13:12 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-7916/RemoteDesktop.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:13:12 Bruces-MacBook-Air installd[1061]: PackageKit: update_dyld_shared_cache -overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root
Nov 12 11:13:13 Bruces-MacBook-Air installd[1061]: update_dyld_shared_cache[1068] updating i386 cache because current cache file contains a different set of dylibs
Nov 12 11:13:18 Bruces-MacBook-Air installd[1061]: update_dyld_shared_cache[1068] updating x86_64 cache because current cache file contains a different set of dylibs
Nov 12 11:13:23 Bruces-MacBook-Air installd[1061]: PackageKit: Using sandbox version of /usr/libexec/xpchelper
Nov 12 11:13:23 Bruces-MacBook-Air installd[1061]: PackageKit: xpchelper --rebuild-cache --overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root
Nov 12 11:13:23 Bruces-MacBook-Air installd[1061]: Deferred path /System/Library/PreferencePanes/.Displays/V1/Displays.prefPane/Contents/Resourc es/Dutch.lproj/DisplaysPref.nib/objects.nib is not in sandbox and will be skipped.
--- many, many more lines of "Deferred path ... is not in sandbot and will be skipped ---
Nov 12 11:13:24 Bruces-MacBook-Air installd[1061]: Deferred path /System/Library/PreferencePanes/UniversalAccessPref.prefPane/Contents/version.p list is not in sandbox and will be skipped.
Nov 12 11:13:24 Bruces-MacBook-Air installd[1061]: open on /System/DeferredInstall/Scripts/Shove: File exists
Nov 12 11:13:26 Bruces-MacBook-Air installd[1061]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=114 "An error occurred while setting up files for deferred installation." UserInfo=0x7fd263b62cc0 {NSLocalizedDescription=An error occurred while setting up files for deferred installation., NSUnderlyingError=0x7fd263c16a20 "“Shove” couldn’t be copied to “Scripts” because an item with the same name already exists."} {
        NSLocalizedDescription = "An error occurred while setting up files for deferred installation.";
        NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=516 \"\U201cShove\U201d couldn\U2019t be copied to \U201cScripts\U201d because an item with the same name already exists.\" UserInfo=0x7fd263ba9890 {NSUserStringVariant=(\n    Copy\n), NSDestinationFilePath=/System/DeferredInstall/Scripts/Shove, NSFilePath=/private/tmp/PKInstallSandbox.RfMmtE/Scripts/com.apple.pkg.update.os .10.7.5.11G63b.delta.6mH88d/Shove, NSUnderlyingError=0x7fd263c4da50 \"The operation couldn\U2019t be completed. File exists\"}";
Nov 12 11:13:26 Bruces-MacBook-Air Software Update[996]: Releasing Lock: 0, 1060, 0
Nov 12 11:13:26 Bruces-MacBook-Air Software Update[1060]: Error: An error occurred while setting up files for deferred installation. (PKInstallErrorDomain code 114)

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System Info:     Window Vista Home Premium (Service Pak 2)
          Intel Core 2 CPU T5200 @1.60 GHz
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Seems you're [not alone|http://www.health-forums.com/alt-support-diabetes/bayer-glucofacts-deluxe-problem-136625.html] <-- link
Best guess advice is to uninstall Java completely and then install the Java version that came on your GLUCOFACTS (not CLUCOFACTS) CD. Then, from Control Panel -- > Java, clear the checkbox for "Check for updates automatically".
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db
edit
Oh, it's probably not a CD but the Java folder on your USB device.
Edited by: DarrylBurke

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Hey guys, heres my story. My hard drive failed last week (wouldnt go past white screen), took it to genius bar, they ran Disk Warrior and it seemed to fix it. As a precautionary measure I bought a 1tb external drive and backep up my system via time machine. Today my imac froze and I am having the same problem, wont boot past white screen. I am 2 months out of my warranty and need to know what is the easiest fastest and cheapest fix since I am a college student. Also are any of these options possible?
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!http://signatures.mylivesignature.com/54486/122/A57996D55BE7ABB4A67DE686D381A27 4.png!

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http://www.macmaps.com/directoryfaq.html
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It is a problem with the Firefox program folder (C:\Program Files\Mozilla Firefox\), so no need to check the profile folder.
If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
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Uninstall your current Firefox version, if possible.
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Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
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*http://kb.mozillazine.org/Uninstalling_Firefox
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*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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unfortunately there is no general iOS subforum, so I post it here in the iPad forum in hope that someone has an idea.
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Sascha

HI,
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Boot from install disc, run Disk Utility in case the startup disk needs repairing and check for free disk space.
Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
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Select First Aid in the Main panel.
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Read: http://www.apple.com/batteries/iphone.html

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