CC will not update but no specific error

I am at the end of my rope - I've had CC for months now, it took chatting with an agent to get it installed.  I have yet to be able to update it.  I've been prompted several times to update it and each time it gets almost finished and it says "update failed to install"  No number, no specific error message.  Just can't do it.  My LR and PS work fine and do seem to update, but not CC.  I have tried the obe.old - it worked way back when I first installed CC, but not now.  I've uncover the hidden admin, I've tried to update from there nope.  I've tried to uninstall CC from both my signon and the admin and it says "Uninstalled with errors"...??  And yet, still will not reinstall/update.  "failed to install" over and over and over.  I even looked at two install logs from today but couldn't really find anything - one even said "no errors".  I am livid that I bought into this whole CC thing.  How can I get this back on my laptop and working properly so I do not go through this EVERY single time there is an update??
Thank you for ANY help!!!

Hi jen.a.murray,
I am sorry for the inconvenience you have been facing. Looking from your post I can see that you have tried hidden admin, tried uninstalling, checked the log files but still the same error.
Could you please let me know:
Version of Mac you are using
Are you on a managed network. If yes follow the kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html .
If you are using Mac v 10.7 or above and not in a managed network then please try the below mentioned steps:
Navigate to:
Applications/Utilities/Adobe Installers and uninstall all Adobe softwares.
Run the CC cleaner tool to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html .
Remove all Adobe folder:
Library/Application Support/Adobe and remove it.
Applications and remove any Adobe folder
Applications/Utilities and remove Adobe and Application Manager/Creative Cloud folder
~/Library/Application Support/Adobe and remove Adobe folder. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)
~/Library/Preferences and remove any Adobe preferences.
Restart your machine, download and install the software again and try to update.
Please let us know whether it worked.
Regards,
Romit Sinha

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