CC will not update but no specific error
I am at the end of my rope - I've had CC for months now, it took chatting with an agent to get it installed. I have yet to be able to update it. I've been prompted several times to update it and each time it gets almost finished and it says "update failed to install" No number, no specific error message. Just can't do it. My LR and PS work fine and do seem to update, but not CC. I have tried the obe.old - it worked way back when I first installed CC, but not now. I've uncover the hidden admin, I've tried to update from there nope. I've tried to uninstall CC from both my signon and the admin and it says "Uninstalled with errors"...?? And yet, still will not reinstall/update. "failed to install" over and over and over. I even looked at two install logs from today but couldn't really find anything - one even said "no errors". I am livid that I bought into this whole CC thing. How can I get this back on my laptop and working properly so I do not go through this EVERY single time there is an update??
Thank you for ANY help!!!
Hi jen.a.murray,
I am sorry for the inconvenience you have been facing. Looking from your post I can see that you have tried hidden admin, tried uninstalling, checked the log files but still the same error.
Could you please let me know:
Version of Mac you are using
Are you on a managed network. If yes follow the kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html .
If you are using Mac v 10.7 or above and not in a managed network then please try the below mentioned steps:
Navigate to:
Applications/Utilities/Adobe Installers and uninstall all Adobe softwares.
Run the CC cleaner tool to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html .
Remove all Adobe folder:
Library/Application Support/Adobe and remove it.
Applications and remove any Adobe folder
Applications/Utilities and remove Adobe and Application Manager/Creative Cloud folder
~/Library/Application Support/Adobe and remove Adobe folder. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)
~/Library/Preferences and remove any Adobe preferences.
Restart your machine, download and install the software again and try to update.
Please let us know whether it worked.
Regards,
Romit Sinha
Similar Messages
-
My ipod will not update to manual when I click the box to update manual. The box under is checked as it should be but after about 40sec of "Updating Ipod" an error box pops up and says "Ipod could not update unknown error (-50)". In addition I am no longer able to play the songs from my ipod through my comupter. I am only able to play songs on my computer already through itunes. Please help.
HP 2225 Other OSim getting kind of the same problem. i got a new computer with vista on it, and i plugged in my ipod with all the songs on it, and i thought if i set it to put all the songs on my computer it would erase the ones currently on it. i started getting alot of errors saying there wasnt enough space on my 8gb nano, which there should have been enough space but since it wasnt deleting the music already on it.
after trying a few different setting i decided to try the restore button and it said it couldnt restore. so i closed itunes went to computer and into my ipod, enabled it so i could see hidden folders and then deleted all the F1, F2,F3 and so on folders and tried an update and it worked.
but something really strange then happened in itunes, it was on my purchased playlist instead of having just my purchased music it had three copies of all my purchased music, but there wasnt three files of each. itunes did this on my previous computer but it made new copies of the files.
it then worked just like it did on my old computer, but i noticed it wasnt working properly went i got all the album artwork and my new purchased music. now i dont really know what to do, do what i did before and delete the music manually or just wait untill the update in a "few weeks"
i hope this has been helpful to anyone else with similar problems.
dell e520 Other OS windows vista -
HT1926 my itunes will not update due to an error message saying cannot find itunes.msi
I need help to resolve the fact that my computer will not update. It gives me a message about 95% way through the update that it cannot find itunes.msi and I also went to just uninstall the program completely off my computer and it gives me the same message. Help please!
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Just recently subscribed to the Photography Photoshop/Lightroom suite monthly subscription. I have not had any problems with updating until this last one for October. I have tried numerous times to update but I keep getting the same error message code: U44M1I210. Need help trying to figure this out so that I can update my Photoshop program.
JJMack, Thanks for the info. Let this old man digest it and see if I can put the info into action. I'll give you a feedback. Thanks for your help in this matter. I am not a tech savvy person.
Rueben Rueben D. Olivas Home Ph: 1-671-969-2452
Cell Ph: 1-671-747-2453La Luz Photography
Email: [email protected]/Guam Firehouse Cook: http://guamfirehousecook.blogspot.com/BBQGuam: http://bbqguam.blogspot.com/My Photostream: http://ruebenolivas.megashot.net/photostream -
Ipod will not update! what is error (-23) PLEASE HELP
i have restared my computer several times and have pluged my ipod into an electrical adapter charger but still every time i plug in my ipod into the computer and i click ok to the window "would you like to update your ipod" impediatly there is a window that says "there was a problem downloading the ipod software for the ipod. an unknown error occurred (-23). what do i do? this is so frustrating
ipod video Windows XPHello Stephen19wfwake,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
1. Try the iPod troubleshooting assistant:
If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below.
2. Restart the iPod Service
3. Restart the Apple Mobile Device Service
4. Empty your Temp directory and restart
5. Verify that the Apple Mobile Device USB Driver is installed
6. Change your iPod's drive letter
7. Remove and reinstall iTunes
8. Disable conflicting System Services and Startup Items
9. Update, Reconfigure, Disable, or Remove Security Software
10. Deleting damaged or incorrect registry keys
Best of luck,
Mario -
I am absolutely frustrated with this new phone. My old phone, a 3G, took a total dump, so, I bought this new 4G with Siri and I cannot get it to update. I keep getting the same error message that I got with the 3G error "3014". I am ready to throw it against a brick wall!!
The support document that you refrerred from explains it, however I have posted it here.
Error 3014
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below in Unable to contact the iOS software update server gs.apple.com. -
Ipod mini will not update, it gives an error message
I deleted some things from itunes and when I tried to update my ipod it said "the ipod cannot be updated because all of the playlists selected for updating no longer exist.
Try the suggestions here or here.
(14241) -
Photoshop elements 11 will not update?
Photoshop elements 11 will not update but produces an error message saying serer not available . I have given to allow contact through my firewall.
What operating system are you using?
On windows this is a common cause:
http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html -
My I pad4 will not update. Keep getting error message. I have reset it and hooked up to iTunes . I still get the same message.
Have you taken a look at this?
http://support.apple.com/kb/TS3694 -
After upgrading to Yosemite my I photo will not update
My iPhoto will not update because of a error with a previous owners password my brother owned the iMac before me he signed out of everything.
Signing out does not eliminate the problem: If he didn't erase the hard drive and reinstall the original OS, you will not be able to update the app(s) as they are tied to the Apple ID used to obtain them and the license is not transferable. This is spelled out in the licensing agreement; your options are: not to update apps and never reinstall the OS, or:
if it came with Lion or later, use internet recovery, wipe the drive, and reinstall the original OS; after that, update to Yosemite. If it came with Snow Leopard or earlier, use the install DVD to wipe the drive and reinstall, then update. -
After Update to Yosemite iMovie 10.0.7 Dated 10/9/15 Will Not Update
I just yesterday updated from Mavericks to Yosemite. After doing all my updates, only iMovie 10.0.7, dated March 9, 2015, will not update -- but what did update was the same version -- 10.0.7 dated March 28, 2015. I cannot find any way to get rid of the March 9, 2015 update and it's very annoying that the App Store icon in my dock keeps showing I have one update to do. There is enough with Yosemite I'm not fond of, and this is by fare the most frustrating. Does anyone know of a way I can get rid of this update so it won't show in my dock? Thanks.
If my assessment is correct, the LIDE 200 driver is version 14.8.1 and dated 26-Sep-2008. It is possible that the driver will not work with the latest version of OSX. I would advise that you contact Canon and ask them the question.
(Removed link because of the way Flash drives the Canon site).
It is not uncommon (though irritating) that devices no longer work when an OS is upgraded. One has to ask the question if (or why) the driver was not written in such a way as to be OS version independent.
Chris
I spoke to Canon over here in Australia. Not helpful at all. In fact they were about as useful as an ashtray on on motorcycle. Having said that the tech seemed to think that there would be an update soon. But that is assuming that Canon are aware that there is a problem with that Scanner under OS X 10.5.7.
Message was edited by: 2point5 -
My ipod touch (model A1213) is not syncing properly. I have updated the software to the latest (2.2.1) and have even resored it. Itunes says it is working and updated but will not sync and apps. Error message says that app will not sync because a newer version needed.
2.2.1 is not the latest available for any ipod touch.
Is yours the original ipod touch?
If so then:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -
my photoshop elements12 will not update says error and contact adobe but not open now for help. windows vista
I need the updates because I just purchased a Nikon D60 and my Photoshop does not read the .NEF files produced by the camera.
Camera Raw plug-in | Supported cameras
Camera Raw-compatible Adobe applications
Do you really mean the Nikon D60 which shipped in 2008? Was it purchased secondhand?
The Nikon D60 was first supported in Adobe Camera Raw 4.4.
Photoshop CS4 ships with Camera Raw 5.0 so it can read D60 NEF files out of the box. No updates required.
If you do mean the D60 then something else must be going on. e.g. are you using Nikon software to transfer files from camera to computer? -
my itunes will not update keeps comming up with a error when dloading the latest version now my iphone4s wont sync as it has the latest software
Is the message refering to a specific .msi file? If so, which particular .msi is it referring to? (iTunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)
-
I have made sure they are all running as Admin. I even changed compatibility mode to Win 7 on Photoshop and Dreamweaver which is what I was running before with no issues, Customer Support cannot help. Help?
These are the error codes:
Adobe Bridge CS5 4.0.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later.
Adobe Illustrator CS5 15.0.2 Update
There was an error downloading this update. Please quit and try again later.
Adobe Pixel Bender Toolkit 2.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe® InDesign® CS5 7.0.4 update
There was an error downloading this update. Please quit and try again later.
Dreamweaver CS5 11.0.4 Updater
There was an error downloading this update. Please quit and try again later.
Fireworks CS5 11.0.2 Update
There was an error downloading this update. Please quit and try again later.
Photoshop 12.0.4 update for Photoshop CS5
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.7 Update
There was an error downloading this update. Please quit and try again later.I have tried both ways and get the same error. When I contacted customer service, they asked if I was trying to install CS6 updates but the error show CS5.It will not update it. It downloads it, then says that there is an error.
Maybe you are looking for
-
Satellite Pro C850-1M - upgrade to Win 8.1 fails - error 0xC1900101-0x30018
Hello to all, bought a new Sattelite Pro C850-1MX (PSCBZE 00M009GR) in december 2013. System is running almost unchanged to delivery state. Yet installed OpenOffice, Firefox and AdobeReader in most actual versions. And updated driver for AMD-GPU to l
-
Business Area Required in FI VENDOR balance _0FIAP_C20
hello BI experts, please help me with this we have got Vendor Balances Cube and a report on it . the report is working fine but there is no characterstic BUSINESS AREA in the datasource 0FIAP_C20 Now the vendor wants to see how much balances stand fo
-
EX20 error when trying to install Premiere Pro update
Hi, I tried to update PPr through the creative cloud interface and got a message saying that there may be a problem with disc space or permission (EX20). I have checked permissions on the C drive (I am on Windows 7 64bit) and it seems correct, and th
-
On device control panel HPOfficejet 6500 E709n - Align printhead keeps coming up the cancell button is lit up and I can not cancel this action. I turn off the printer and it still comes up and I can do anything on the control panel thanks Delor
-
Connect dialog - JDBC Database string
Hi, I'm trying to use Query Builder (or any other tool that must connect to a database) on my Informix DBMS (through JDBC). When Connect dialog apperas I enter User Name, Password and... yes what about Database?? I tried to use full URL (like jdbc:in