CC524A LaserJet 700 color MFP M775 No Touch Screen

Hi Everyone,
I have an HP M775 that must only just be out of warranty, the problem I have is about a week ago the display just went dead, I am only able to print to this device all other functions are unavailable due to non-operational touch screen.
This issue has happened once before but was resolved after a power cycle, this time nothing helps.
I am reluctant to admit that the display is faulty I feel that due to its current behaviour that it seems to be in some sort of standalone limp mode.
The current operational characteristics are instant power off if button is pushed, almost instant boot up if power is turned on (able to print to device within a minute)
The device is still accessible over LAN and I can access the web based page via IP Address.
Any suggestions on how to maybe reset this device manually keeping in mind there is no screen available what so ever.
Regards,

Hello @EastPilbara,
I understand your concerns. Unfortunately, for this type of printer, I need to direct you to our Enterprise Business Community Forums. This will be the right section to troubleshoot this issue. Good luck.
I worked on behalf of HP.

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Ayosanya,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
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Hi @Khodorm,
Welcome to the HP Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet Enterprise 700 color MFP M775f is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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I have been using a HP LaserJet 100 color MFP M175nw succesfully over my home WiFi network for a few months now. I had a Comcast (WiFi) outage yesterday and had to re-configure my cable-modem/WiFi-Router (combo unit - Motorola Surfboard SBG6580). I used a new SSID name and password when I reconfigured the modem/router.
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Hi @sp2014 ,
I see by your post that you had to reconfigure the router and now the printer won't connect back to the wireless network. I will certainly do my best to help you.
Restore the printer's network defaults.
Touch the Setup button. (wrench)
Select Network Setup Menu.
Then select Restore Defaults.
Print out a configuration report to make sure the IPv4 address is 0.0.0.0 and the SSID is cleared.
Printing a Configuration Report.
Follow these steps to setup the wireless again through Wireless Direct.
On the printer touch the setup button, (wrench) then select network setup menu, select wireless menu, select wireless direct and turn it on.
On the computer, in the bottom right corner click on the wireless icon and select the printer from the list to connect to.
Then open Internet Explorer and type in the IP address (192.168.223.1) for the printer in the address bar.
This will load the embedded web server for the printer.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption.
Apply settings.
Click on the wireless icon and connect back to your network name.
Print out a configuration report to make sure the IP address is valid. (192... or 10....)
Then run the Add Printer Wizard or reinstall the software again.
You can also setup the printer back up on the wireless network by first connecting by a Ethernet connection.
If you have a Ethernet cable, connect it from the printer to the router.
Wait about a minute, print the configuration page to see if you get a IP address.
Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
Then wait a minute to see if you get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
Run the Add Printer Wizard or reinstall the software again.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hello BMagny,
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Hi @Up205,
I see by your post that you are having issues manually printing two-sided. I can help you with this.
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You might have to restart the computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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And BTW, here's a repost of what I posted on July 7th:
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Hi folks,
I would like to help with the "engine error" you're experiencing. I would like you to download the HP LaserJet Pro Series Firmware Update Utility. With this utility we can install a firmware update for the printer hardware. Please read all the steps below before clicking the above link. If you are using a mac operating system Click here instead.
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9. At the conclusion of the firmware update, the dialog window will show a smiley face. Click on exit.
10. The flash firmware update process is complete
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Sunshyn2005

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Hi there IT _Mgr
Quick suggestion; This is a commercial product. I will suggest seraching for posible solutions and posting in the forum for HP Business Support for yet a better chance at finding a prompt solution.
You may find the commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Hope you find the help you need there;
RobertoR
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@cuellorojo
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Does the printer HP laserjet 100 color MFP M175nw work with MAC OS x 10,7??
How can I do

Sure does! Here's a link to the site where the drivers are available as well as the full feature software:
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