CcBPM - Can't restart message in SWF_XI_SWPR - No payload found

I can't retart the workflow in SWF_XI_SWFR due to this error:
Error Diagnosis for Work item:
Component MAPPING has reported an error
Unmodeled exception when executing service for node 0000000013
Error when executing service for node 0000000013
Error during result processing of work item 000013963446
No payload found
Error: The exception occurred (program: CL_MERGE_SPLIT_SERVICE========CP .............
Unable to start subflow (ID: 000013963445, node: 0000000001)
Unable to start subflow (ID: 000013963445, node: 0000000001)
History
This scenario is running in our production environment and has done it for a long time. We are receiving bundles of this messages several times a day. Now this bundles is either processed with success or errors. Have seen this problem for the last 7 days.
More LOG info:
Workflow Log:
13963445 1 OIOInvoiceToContentServer http://pdk/xi/OIOI Workflow started
13963446 4 Start Message: Receive OIO Invoice
Workflow step : Start Message: Receive OIO Invoice:
Waiting for event 'RECEIVED' of object type 'ZXI_PROXY_OIOXML_ASYNCH_A_0001'
Status: Completed
Monitor for Processed XML Messages:
Status: Message transferred to Process Engine
Question
1. How to restart those workflows(if possible).
2. Where to find details, log files etc. that can explain the problem.
3. How do IE and BPE communicate? User? Other setting?
Best Regards
Niels Færch

Hi Joel
My problem with mapping exists because of "No payload found".
The design of the interface is quit simple, and not like the one mentioned in the link.
To clearify the scenario:
I receive one message and this is mapped to one message.
Steps in ccBPM:
Receive - transformation - switch - transformation1 - send1
transformation2 - send2
I don't have any messages stucked in any queues.
Can use this answer
Best Regards
Niels

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After upgrading, I've gotten the "you need to restart" messages, forcing me to push down on the Power button once in a while. Sometimes I can use the computer for a whole day without getting it, but sometimes I get it 4-6 times a day. This is usually when I am using Firefox (with multiple saved tabs). I've updated the two plug-ins I have in Firefox, and I've downloaded all the software updates. Here is the error report. Can anyone please help? Thank you!
Interval Since Last Panic Report: 8728 sec
Panics Since Last Report: 1
Tue Sep 29 13:58:09 2009
panic(cpu 0 caller 0x28d53c): "pmapremoverange pv not on hash"@/SourceCache/xnu/xnu-1456.1.25/osfmk/i386/pmap.c:2228
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2f5ebc08 : 0x21acfa (0x5ce650 0x2f5ebc3c 0x223156 0x0)
0x2f5ebc58 : 0x28d53c (0x58ce84 0x4fd39c8 0xb 0x1)
0x2f5ebd08 : 0x2904bd (0x4fd3984 0x4580e000 0x0 0x1b67070)
0x2f5ebd68 : 0x260109 (0x4fd3984 0x4580e000 0x0 0x458ff000)
0x2f5ebe98 : 0x2606a4 (0x458ff000 0x0 0x0 0x0)
0x2f5ebed8 : 0x281834 (0x54475c4 0x4580e000 0x0 0x458ff000)
0x2f5ebf38 : 0x47ab7f (0x54475c4 0x4580e000 0x0 0xf1000)
0x2f5ebf78 : 0x4ed4f4 (0x61b1a80 0x5490f00 0x5490f44 0xbfff8580)
0x2f5ebfc8 : 0x29ceb8 (0x59e5840 0x0 0x10 0x59e5840)
BSD process name corresponding to current thread: firefox-bin
Mac OS version:
10B504
Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: MacBook2,1 (Mac-F4208CA9)
System uptime in nanoseconds: 9137429336423
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xbb4000, size 0x12288) - last unloaded 156562959361
loaded kexts:
com.apple.driver.AppleHDA 1.7.4a1 - last loaded 51815548594
com.apple.driver.AirPort.Atheros 411.19.4
com.apple.driver.AppleUpstreamUserClient 3.0.5
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.0
com.apple.driver.AppleIRController 161
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPISMCPlatformPlugin 3.4.0a20
com.apple.driver.AppleLPC 1.4.6
com.apple.driver.AppleBacklight 170.0.2
com.apple.driver.AppleIntelGMA950 6.0.2
com.apple.driver.AppleIntelIntegratedFramebuffer 6.0.2
com.apple.driver.AppleUSBTrackpad 1.8.0b4
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.iokit.SCSITaskUserClient 2.5.1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.driver.AppleIntelPIIXATA 2.5.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 3.7.8
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleUSBUHCI 3.7.5
com.apple.iokit.AppleYukon2 3.1.14b1
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.driver.DspFuncLib 1.7.4a1
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IO80211Family 300.20
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
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com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2.1f7
com.apple.iokit.IOSerialFamily 10.0.2
com.apple.iokit.IOAudioFamily 1.7.0fc16
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.4a1
com.apple.iokit.IOHDAFamily 1.7.4a1
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 3.4.0a20
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.CSRUSBBluetoothHCIController 2.2.1f7
com.apple.driver.AppleUSBBluetoothHCIController 2.2.1f7
com.apple.iokit.IOBluetoothFamily 2.2.1f7
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com.apple.driver.AppleUSBComposite 3.7.5
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.iokit.IOATAPIProtocolTransport 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.1
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com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.iokit.IONetworkingFamily 1.8
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
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Graphics: Intel GMA 950, GMA 950, Built-In, spdisplaysintegratedvram
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), Atheros 5416: 2.0.19.4
Bluetooth: Version 2.2.1f7, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK6034GSX, 55.89 GB
Parallel ATA Device: HL-DT-STCD-RW/DVD DRIVE GCC-S10N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021a, 0x1d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000

Spoke too soon. It just happened when I was buying a song from iTunes (I had just clicked on "buy this song") and the restart screen came up. But Firefox was running in the background (after I already tried uninstalling and reinstalling it). Any help appreciated. Thank you! Here's the log:
Interval Since Last Panic Report: 16517 sec
Panics Since Last Report: 2
Wed Sep 30 00:49:54 2009
panic(cpu 1 caller 0x28d53c): "pmapremoverange pv not on hash"@/SourceCache/xnu/xnu-1456.1.25/osfmk/i386/pmap.c:2228
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x35b5bc08 : 0x21acfa (0x5ce650 0x35b5bc3c 0x223156 0x0)
0x35b5bc58 : 0x28d53c (0x58ce84 0x4a3e09c 0x0 0x4d4afc4)
0x35b5bd08 : 0x2904bd (0x4ff42b8 0x1ba6a000 0x0 0x2f986350)
0x35b5bd68 : 0x260109 (0x4ff42b8 0x1ba6a000 0x0 0x1bb5b000)
0x35b5be98 : 0x2606a4 (0x1bb5b000 0x0 0x0 0x0)
0x35b5bed8 : 0x281834 (0x6a95000 0x1ba6a000 0x0 0x1bb5b000)
0x35b5bf38 : 0x47ab7f (0x6a95000 0x1ba6a000 0x0 0xf1000)
0x35b5bf78 : 0x4ed4f4 (0x6523540 0x69c28b0 0x69c28f4 0xbfffe170)
0x35b5bfc8 : 0x29ceb8 (0x6891e60 0x0 0x10 0x6891e60)
BSD process name corresponding to current thread: iTunes
Mac OS version:
10B504
Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: MacBook2,1 (Mac-F4208CA9)
System uptime in nanoseconds: 6209902209799
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xbb4000, size 0x12288) - last unloaded 164923701768
loaded kexts:
com.apple.driver.AppleHDA 1.7.4a1
com.apple.driver.AirPort.Atheros 411.19.4
com.apple.driver.AppleUpstreamUserClient 3.0.5
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.0
com.apple.driver.AppleIRController 161
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPISMCPlatformPlugin 3.4.0a20
com.apple.driver.AppleLPC 1.4.6
com.apple.driver.AppleBacklight 170.0.2
com.apple.driver.AppleIntelGMA950 6.0.2
com.apple.driver.AppleIntelIntegratedFramebuffer 6.0.2
com.apple.driver.AppleUSBTrackpad 1.8.0b4
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.iokit.SCSITaskUserClient 2.5.1
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 3.7.8
com.apple.iokit.AppleYukon2 3.1.14b1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleUSBUHCI 3.7.5
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleIntelPIIXATA 2.5.0
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.driver.AppleProfileReadCounterAction 17 - last loaded 47873582635
com.apple.driver.DspFuncLib 1.7.4a1
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2.1f7
com.apple.iokit.IOSerialFamily 10.0.2
com.apple.iokit.IOAudioFamily 1.7.0fc16
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.4a1
com.apple.iokit.IOHDAFamily 1.7.4a1
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 3.4.0a20
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.CSRUSBBluetoothHCIController 2.2.1f7
com.apple.driver.AppleUSBBluetoothHCIController 2.2.1f7
com.apple.iokit.IOBluetoothFamily 2.2.1f7
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOATAPIProtocolTransport 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.1
com.apple.iokit.IONetworkingFamily 1.8
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOATAFamily 2.5.0
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 1.83 GHz, 2 GB, SMC 1.13f3
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplaysintegratedvram
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), Atheros 5416: 2.0.19.4
Bluetooth: Version 2.2.1f7, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK6034GSX, 55.89 GB
Parallel ATA Device: HL-DT-STCD-RW/DVD DRIVE GCC-S10N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021a, 0x1d200000
*And here's the panic before that:*
Interval Since Last Panic Report: 16520 sec
Panics Since Last Report: 1
Anonymous UUID: 1BF46D36-7DFC-421A-9312-482E8E06C01F
Tue Sep 29 23:06:09 2009
panic(cpu 0 caller 0x28d53c): "pmapremoverange pv not on hash"@/SourceCache/xnu/xnu-1456.1.25/osfmk/i386/pmap.c:2228
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2f66bc08 : 0x21acfa (0x5ce650 0x2f66bc3c 0x223156 0x0)
0x2f66bc58 : 0x28d53c (0x58ce84 0x0 0x2f66bc88 0x1)
0x2f66bd08 : 0x2904bd (0x49064fc 0x4a900000 0x0 0x1b65800)
0x2f66bd68 : 0x260109 (0x49064fc 0x4a900000 0x0 0x4ab00000)
0x2f66be98 : 0x2606a4 (0x4ab00000 0x0 0x0 0x0)
0x2f66bed8 : 0x281834 (0x5b1bb88 0x4a900000 0x0 0x4ab00000)
0x2f66bf38 : 0x47ab7f (0x5b1bb88 0x4a900000 0x0 0x200000)
0x2f66bf78 : 0x4ed4f4 (0x4f9b7e0 0x52132e0 0x5213324 0xbfff9a20)
0x2f66bfc8 : 0x29ceb8 (0x4f6eb80 0x0 0x10 0x4f72844)
BSD process name corresponding to current thread: firefox-bin
Mac OS version:
10B504
Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: MacBook2,1 (Mac-F4208CA9)
System uptime in nanoseconds: 24988930610600
unloaded kexts:
com.apple.iokit.IOUSBMassStorageClass 2.5.0 (addr 0x2f5e4000, size 0x45056) - last unloaded 3458775837233
loaded kexts:
com.apple.filesystems.autofs 2.1.0
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AppleUpstreamUserClient 3.0.5
com.apple.driver.AppleHDA 1.7.4a1
com.apple.driver.AirPort.Atheros 411.19.4
com.apple.driver.AppleIRController 161
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.0
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPISMCPlatformPlugin 3.4.0a20
com.apple.driver.AppleLPC 1.4.6
com.apple.driver.AppleBacklight 170.0.2
com.apple.driver.AppleIntelGMA950 6.0.2
com.apple.driver.AppleIntelIntegratedFramebuffer 6.0.2
com.apple.driver.AppleUSBTrackpad 1.8.0b4
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.iokit.SCSITaskUserClient 2.5.1
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 3.7.8
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.driver.AppleIntelPIIXATA 2.5.0
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.iokit.AppleYukon2 3.1.14b1
com.apple.driver.AppleUSBUHCI 3.7.5
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.5.1 - last loaded 6954586156292
com.apple.iokit.IOUSBMassStorageClass 2.5.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 1.7.4a1
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2.1f7
com.apple.iokit.IOSerialFamily 10.0.2
com.apple.iokit.IOAudioFamily 1.7.0fc16
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.4a1
com.apple.iokit.IOHDAFamily 1.7.4a1
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 3.4.0a20
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.CSRUSBBluetoothHCIController 2.2.1f7
com.apple.driver.AppleUSBBluetoothHCIController 2.2.1f7
com.apple.iokit.IOBluetoothFamily 2.2.1f7
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.iokit.IOATAPIProtocolTransport 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.1
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IOATAFamily 2.5.0
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IONetworkingFamily 1.8
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0

How can I reset messages.app?

I'm going to be completely honest here, a while ago I spammed a friend to the point where I froze my own messages app on my mac and now when I try to re-open it the spinning colorful pinwheel just pops up and never stops. Yes I learned a lesson but I'd like to obviously use the app again so I was wondering how I can reset the app. Thanks for everyones support!

HI,
I have never come across a situation like this.
If you try to send a Super IM over the AIM service it normally will take a few minutes (literally) to come back with a response that it has messed up
I have not tried it with a Jabber service.
There are ways of deleting one or some of the .plists involved that can cause a reset of sorts but these are normally used for other things.
I have never had a Message "Stuck" in such a way that the App Hangs so that a .plist might have details of the IM it is sending.
With Messages shut down open the Console app (In Applications/Utilities)
In the System Diagnostic Reports do you have anything for Messages
It may look like this
Date/Time:
2012-08-09 22:56:48 +0100
OS Version:
10.8 (Build 12A269)
Architecture:
x86_64
Report Version: 11
Command:
Messages
Path:
/Applications/Messages.app/Contents/MacOS/Messages
Version:
7.0 (3103)
Build Version:   2
Project Name:
iChat
Source Version: 3158000000000000
Parent:
launchd [139]
PID:
8786
Event:
hang
Duration:
3.14s
Steps:
32 (100ms sampling interval)
Hardware model: iMac12,1
Active cpus:
4
Free pages:
34044 pages (-990)
Pageins:
11 pages
Pageouts:
0 pages
Process:
Messages [8786]
Path:
/Applications/Messages.app/Contents/MacOS/Messages
Architecture:
x86_64
Parent:
launchd [139]
UID:
503
Task size:
63716 pages
CPU Time:
1.925s
This Hang was for only 3 and a bit secs (yours will probably list a longer period).
Now go to the All Messages section of Console and try starting Messages.
Do you get additional info (there may be a reveal triangle to open) ?
Things to try. (one at a time)
Use the Finder > Go Menu > Hold ALT key > Select Library method to open the Home Folder/Library (That is normally invisible)
Open Preferences.
In here find the following .plists
com.apple.ichat.AIM.plist
com.apple.ichat.Jabber.plist
com.apple.imagent.plist
If it was an AIM Message try deleting (Drag to Trash) the AIM one.
If Jabber (GoogleTalk or Facebook or other) they try the Jabber one.
After the deletion restart Messages.
If deleting the service .plist did not work try deleting com.apple.imagent.plist
If it happens to be an iMessages IM then delete both of these
com.apple.imessage.bag.plist
com.apple.imservice.iMessage.plist
You will need to restart Messages again. The second of these is likely to need you to re-enter your Apple ID.
To be clear.
Qith Messages shut down then Delete one .plist (AIM or Jabber)
Restart Messages.
If it does not work shut down (force Quit) Mesages
Remove the imagent .plist
Restart Messages.
If a iMessages conversation then delete both .plists and restart Messages (you may need to re-enter your Apple ID)
7:38 PM      Sunday; September 16, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Automatically restart messages stuck in smq2

Hi,
I am having a problem that messages are getting stuck in the inbound queue and I need to manually restart it.
I have searched on this and have found that RSQIWKEX job can be used for this. I have tried testing it but the messages are still stuck in queue. It is having the status as SYSFAIL. Is it not possible to restart messages having this status?
The error which is there for SYSFAIL is Time Limit exceeded.
Please help me to restart such messages automatically which I am now doing manually.
Thanks and regards,
Siji Anup

Hi ,
Pasting below the content of st22
The program "CL_XMS_PERSIST================CP" has exceeded the maximum
permitted uninterrrupted
runtime and has therefore been terminated.
The system profile contains the maximum runtime of a program.
When this time limit has been exceeded, the program is terminated
to make way for other users who may be waiting.
In the case of a work area, this means that
- endless loops (DO, WHILE, ...),
- database accesses producing an excessively large result set,
- database accesses without a suitable index (full table scan)
do not block the processing for too long.
The maximum runtime of a program is limited by the system profile
parameter "rdisp/max_wprun_time". The current setting is 1800 seconds. After
this limit has
been exceeded an attempt is made to interrupt the SQL statement running
or to tell the ABAP processor to interrupt the current program. A
maximum of 60 seconds is then waited. If after this time the program is
still active then the work process is restarted.
Thanks and regards,
Siji

Cancelling 'Scheduled' or 'Restarted' messages

Hi,
Can we cancel a message which is in 'Scheduled' or 'Automatic restart' status? If so, how?
Thanks,
Karthik

Hi Karthik
go to SXMB_MONI
find your message and in the left most side of yor message select your message
after selecting the message the whole row for the message will be highlighted and then click on the button for cancelling the message in the above tool pan (sign of that tool is like a HB pencil with yellow colour and beside of start button)
by clicking on tht button you can cancell your messages
hope this may solve ur problem
Regards
Sandeep
PS if helpful kindly reward points

Sometimes TB can't fetch messages

For some time now, TB has sometimes been stopping receiving messages. This happens apparently randomly, like this morning. I was away from the keyboard for half an hour, came back and it had happened again. Suddenly TB was unable to connect with the mail server. I have spent a lot of the time on the phone with my ISP, and the account settings seem to be correct.
I also get messages on my phone, which normally uses the wi-fi when it's at home. When TB is unable to get messages, the phone is also unable to. However, if I switch off the phone's wi-fi, so that it uses 3G, then it can pickup messages. When my PC has this problem, I have to switch it off then on again to fix it. Re-starting Windows doesn't necessarily work. But through all this my browser still works.
So I'm thinking - firewall? I use ADSL and a Belkin router, which is wired to my PC. I tried re-starting the router from its setup menu, but it made no apparent difference. Except today, some time after I restarted the router, TB started fetching messages again. And by the way, when TB can't pickup messages, it can send them.
What can you suggest? What is going on?

is the error can fin server or can't access server. It may well be your provider has dodgy DNS servers (Mine does) I set the routers DNS to use Googles DNS servers.
But still I have issues. Particularly with the iPad. I think it is actually the Netgear router loosing the plot. Simply turning it off and on often does more to fix things than anything else.

I can't send messages or call people with my NEW iPhone 4s.

Hello.
I live in Sweden and I ordered my iPhone 4s some days ago, I got it on Wednesday.
Ever since I got it I noticed that I was having problems with my carrier, "Tele2". I can't send messages or even make calls, and I'm very disappointed. And I also can't connect to the 3G network at times, it just goes away, and this always leads to a reboot.
I have to restart my phone every 5 minutes, and THEN I can send about 1-2 messages, then it goes back to what it was before. Crap.
And I also called the people on "Tele2" they said that they don't know if it's the software or if it's the hardware. And that I simply have to wait until they know.
I'm just wondering. Is there anyone out there who's heard anything about solving any problems like these? Perhaps and update to 5.0.1 ? Please let me know, I would appreciate it very much!

They said that it wasn't them, they contacted Apple and they were aware of the problem. But still Apple didn't know if it was hardware of software problems.

HT201210 how can i restart my iphone from recovery mode

I had issues earlier re-activating my iPhone 5 and ended up going down the restarting through recovery mode in iTunes. But I am getting a error message through that process. Now my phone is in a state of constant iTunes connection. How can I restart the process or better yet, get out of recovery mode?

Once you ar in recovery mode you need to restore the iPhone through itunes. If you are getting an error message folllow the article below and it should explain why you are getting the error and what you can do to try and resolve it:
http://support.apple.com/kb/ts3694
hope this helps

Automatically Restart messages stuck in Java Stack.

Hi,
1) Is there a way to restart messages in java stack automatically like in ABAP stack.
2) Alerts are not raised when messages are stuck in Java stack, for the same interface alerts are raised when stuck in ABAP stack any reason for this?
Thanks in Advance.

I don't know if you found already the solution for automatic restart of messages but there is a possibilty of an automatic restart.
you have to open the url: HOST:Port/pimon
-> Configuration and Administration
-> Adapter Engine
-> Background Scheduling
Here you can create new jobs for restarting messages
best regards
Timo Eckhardt
rz10.de - die SAP Basis und Security Experten - Das Team vom Fachbereich SAP Basis und Security

Can't start messaging server - get "Load Environment Failed" in the administration server

The messaging server can't restart, and when I use the
admininstration server to verify setting I get the following message:
<P>
load environment failed
<P>
The file /etc/netscape.mail.conf is probably corrupted or missing.
Try to regenerate it out of a backup.

We also use a boot.properties in ${domain.home}, which may only be for Admin server, but worth checking anyway. Also, I often receive the boot.properties message you're seeing when there's other problems upstream, and I've found the message to be quite misleading at times. For example, if I have a problem with an LDAPAuthenticator or any other security mechanism I'll often see the boot.properties message eventhough the problem has nothing to do with that file.

Restart Message request authentication!

hi all,
    When we restart messages in sxmb_moni, XI ask me for the user and password. I thing that is becase of we have changed some service user's password and some where we forgot change in ABAP or JAVA stack.
     Hope you can help me!
     Thank you!
    Regards,
    Terry

HI,
have you checked the auth like
The role SAP_XI_APPL_SERV_USER is assigned to those users that call the Integration Server using an application and to users used for processing on the Integration Server
and also see the below link
http://help.sap.com/saphelp_nw2004s/helpdata/en/41/b714f55ffc11d5b3ea0050da403d6a/content.htm
Regards
Chilla

CcBPM - Can't restart message in SWF_XI_SWPR - No payload found

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