Cceadmin - pcce vs ucce

Is the cceadmin interface only for pcce vs ucce? I've got a customer using pcce and all cceadmin functionality is read/write, but another customer using ucce and all cceadmin functionality is readonly except for attributes. Is this by design or am I looking at a config/permissions issue?
thanks,
will

Thanks for clarifying that Omar. Hadn't been able to find anything concrete on that. From the 10.5.1 admin guide, it does look this will be corrected though.
So to provide a certain level of self-service to supervisors/managers who want/need the ability to adjust skill group memberships, default skill group, and agent desk settings... What options are there? The reskilling tool doesn't allow for all of that. I'm certainly not going to give access/instruction to use config mgr.
thanks,
will

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     ... 62 more
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     at org.springframework.jms.core.JmsTemplate.execute(JmsTemplate.java:469)
     at org.apache.camel.component.jms.JmsConfiguration$CamelJmsTemplate.send(JmsConfiguration.java:171)
     at org.apache.camel.component.jms.JmsProducer.doSend(JmsProducer.java:415)
     at org.apache.camel.component.jms.JmsProducer.processInOnly(JmsProducer.java:369)
     at org.apache.camel.component.jms.JmsProducer.process(JmsProducer.java:145)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.SendProcessor$2.doInAsyncProducer(SendProcessor.java:122)
     at org.apache.camel.impl.ProducerCache.doInAsyncProducer(ProducerCache.java:298)
     at org.apache.camel.processor.SendProcessor.process(SendProcessor.java:117)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:72)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.interceptor.TraceInterceptor.process(TraceInterceptor.java:91)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.RedeliveryErrorHandler.processErrorHandler(RedeliveryErrorHandler.java:335)
     at org.apache.camel.processor.RedeliveryErrorHandler.process(RedeliveryErrorHandler.java:220)
     at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:46)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.interceptor.DefaultChannel.process(DefaultChannel.java:308)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.FilterProcessor.process(FilterProcessor.java:58)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:72)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.interceptor.TraceInterceptor.process(TraceInterceptor.java:91)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.RedeliveryErrorHandler.processErrorHandler(RedeliveryErrorHandler.java:335)
     at org.apache.camel.processor.RedeliveryErrorHandler.process(RedeliveryErrorHandler.java:220)
     at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:46)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.interceptor.DefaultChannel.process(DefaultChannel.java:308)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.Pipeline.process(Pipeline.java:117)
     at org.apache.camel.processor.Pipeline.process(Pipeline.java:80)
     at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:46)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.UnitOfWorkProcessor.processAsync(UnitOfWorkProcessor.java:150)
     at org.apache.camel.processor.UnitOfWorkProcessor.process(UnitOfWorkProcessor.java:117)
     at org.apache.camel.processor.RouteInflightRepositoryProcessor.processNext(RouteInflightRepositoryProcessor.java:48)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:72)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:86)
     at org.apache.camel.component.timer.TimerConsumer.sendTimerExchange(TimerConsumer.java:135)
     at org.apache.camel.component.timer.TimerConsumer$1.run(TimerConsumer.java:63)
     at java.util.TimerThread.mainLoop(Timer.java:512)
     at java.util.TimerThread.run(Timer.java:462)
    Caused by: javax.jms.JMSException: Error while attempting to add new Connection to the pool
     at org.apache.activemq.util.JMSExceptionSupport.create(JMSExceptionSupport.java:35)
     at org.apache.activemq.pool.PooledConnectionFactory.createConnection(PooledConnectionFactory.java:216)
     at org.apache.activemq.pool.PooledConnectionFactory.createConnection(PooledConnectionFactory.java:195)
     at org.springframework.jms.support.JmsAccessor.createConnection(JmsAccessor.java:184)
     at org.springframework.jms.core.JmsTemplate.execute(JmsTemplate.java:456)
     ... 59 more
    Caused by: javax.jms.JMSException: Could not connect to broker URL: tcp://localhost:61616. Reason: java.net.ConnectException: Connection refused
     at org.apache.activemq.util.JMSExceptionSupport.create(JMSExceptionSupport.java:35)
     at org.apache.activemq.ActiveMQConnectionFactory.createActiveMQConnection(ActiveMQConnectionFactory.java:286)
     at org.apache.activemq.ActiveMQConnectionFactory.createActiveMQConnection(ActiveMQConnectionFactory.java:230)
     at org.apache.activemq.ActiveMQConnectionFactory.createConnection(ActiveMQConnectionFactory.java:178)
     at org.apache.activemq.pool.PooledConnectionFactory.createConnection(PooledConnectionFactory.java:247)
     at org.apache.activemq.pool.PooledConnectionFactory$1.makeObject(PooledConnectionFactory.java:131)
     at org.apache.activemq.pool.Poo
    2015-02-23 22:57:28,709 - INFO  [Camel (camel-4) thread #9 - timer://tempesta-jms-timer:MarkerIgnoringBase@159] - ledConnectionFactory$1.makeObject(PooledConnectionFactory.java:111)
     at org.apache.commons.pool.impl.GenericKeyedObjectPool.addObject(GenericKeyedObjectPool.java:1668)
     at org.apache.activemq.pool.PooledConnectionFactory.createConnection(PooledConnectionFactory.java:214)
     ... 62 more
    Caused by: java.net.ConnectException: Connection refused
     at java.net.PlainSocketImpl.socketConnect(Native Method)
     at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
     at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
     at java.net.Socket.connect(Socket.java:529)
     at org.apache.activemq.transport.tcp.TcpTransport.connect(TcpTransport.java:484)
     at org.apache.activemq.transport.tcp.TcpTransport.doStart(TcpTransport.java:447)
     at org.apache.activemq.util.ServiceSupport.start(ServiceSupport.java:53)
     at org.apache.activemq.transport.InactivityMonitor.start(InactivityMonitor.java:126)
     at org.apache.activemq.transport.TransportFilter.start(TransportFilter.java:58)
     at org.apache.activemq.transport.WireFormatNegotiator.start(WireFormatNegotiator.java:72)
     at org.apache.activemq.transport.TransportFilter.start(TransportFilter.java:58)
     at org.apache.activemq.transport.TransportFilter.start(TransportFilter.java:58)
     at org.apache.activemq.ActiveMQConnectionFactory.createActiveMQConnection(ActiveMQConnectionFactory.java:266)
     ... 69 more
    2015-02-23 22:57:28,710 - INFO  [Camel (camel-4) thread #9 - timer://tempesta-jms-timer:MarkerIgnoringBase@134] - 0000000171: 172.16.6.198: Feb 23 2015 22:57:28.709 +0530: %__TIMERCONSUMER-4-org.apache.camel.component.timer.TimerConsumer:  Error processing exchange. Exchange[Message: {"componentStateSet":[{"compType":"bridge","state":"disconnected","count":1},{"compType":"zookeeper","state":"disconnected","count":1},{"compType":"activemq","state":"disconnected","count":1}],"msgType":"heartbeat","msgVirtualTimeStamp":1424709905748,"clusterNodeName":"A","clusterState":"OUT-OF-SERVICE"}]. Caused by: [org.springframework.jms.UncategorizedJmsException - Uncategorized exception occured during JMS processing; nested exception is javax.jms.JMSException: Error while attempting to add new Connection to the pool; nested exception is javax.jms.JMSException: Could not connect to broker URL: tcp://localhost:61616. Reason: java.net.ConnectException: Connection refused]
    org.springframework.jms.UncategorizedJmsException: Uncategorized exception occured during JMS processing; nested exception is javax.jms.JMSException: Error while attempting to add new Connection to the pool; nested exception is javax.jms.JMSException: Could not connect to broker URL: tcp://localhost:61616. Reason: java.net.ConnectException: Connection refused
     at org.springframework.jms.support.JmsUtils.convertJmsAccessException(JmsUtils.java:316)
     at org.springframework.jms.support.JmsAccessor.convertJmsAccessException(JmsAccessor.java:168)
     at org.springframework.jms.core.JmsTemplate.execute(JmsTemplate.java:469)
     at org.apache.camel.component.jms.JmsConfiguration$CamelJmsTemplate.send(JmsConfiguration.java:171)
     at org.apache.camel.component.jms.JmsProducer.doSend(JmsProducer.java:415)
     at org.apache.camel.component.jms.JmsProducer.processInOnly(JmsProducer.java:369)
     at org.apache.camel.component.jms.JmsProducer.process(JmsProducer.java:145)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.SendProcessor$2.doInAsyncProducer(SendProcessor.java:122)
     at org.apache.camel.impl.ProducerCache.doInAsyncProducer(ProducerCache.java:298)
     at org.apache.camel.processor.SendProcessor.process(SendProcessor.java:117)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:72)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.interceptor.TraceInterceptor.process(TraceInterceptor.java:91)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.RedeliveryErrorHandler.processErrorHandler(RedeliveryErrorHandler.java:335)
     at org.apache.camel.processor.RedeliveryErrorHandler.process(RedeliveryErrorHandler.java:220)
     at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:46)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.interceptor.DefaultChannel.process(DefaultChannel.java:308)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.FilterProcessor.process(FilterProcessor.java:58)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:72)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.interceptor.TraceInterceptor.process(TraceInterceptor.java:91)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.RedeliveryErrorHandler.processErrorHandler(RedeliveryErrorHandler.java:335)
     at org.apache.camel.processor.RedeliveryErrorHandler.process(RedeliveryErrorHandler.java:220)
     at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:46)
     at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90)
     at org.apache.camel.processor.interceptor.DefaultChannel.process(DefaultChannel.java:308)
     at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73)
     at org.apache.camel.processor.Pipeline.process(Pipeline.java:117)

  • Cisco Interaction Manager and PCCE

    Having an issue trying to integrate CIM 9.0(2) with PCCE 9.0(4).
    Emails are not being delivered to integrated queue's.  Looking into the DB the activities are not being queued to CCE at all.
    TAC is following the path that this is related to ECC variables being mis-configured.
    Only issue is that since this is PCCE, ECC's are configured with deployment scripts and cannot be viewed or modifed since the tools are removed.
    Did a full- reinstall (This was a new install the begin with), after running the integration wizard, and going to the queue properties, then to the ECC variables tab, and recieve a message that "CIM has detected ECC variables have been deleted from UCCE, and thus have been deleted from CIM".
    Has anyone seen this before?

    defiantely looks database issue, i wonder how the integration wizard ran without any issues.
    since it has already ran once, i think you will not be able to run it once again and you have to tweak the config from system console.
    to prove further, can you please zip the full log folder and share it here.
    also please attach the DB config screenshot if possible.
    for that you have to login to system partition and explore under,
    system --> partition --> <whatever partition>-->database tab under properties.
    screenshot is attached for the reference.
    regards
    Chintan  

  • UCCE 9.0.1 Lab Setup Sprawler

    Hi,
    I am trying to setup ucce 9.x lab as a Sprawler meachine. But when I try to run the UCCE Web admin page, I need to selct a deployment model. It doesn't let me select anything other than PCCE Lab only, which will cut down the configuration options in my lab. Anyone know if I want to use complete UCCE(not PCCE) in lab as a sprawler meachine, how can i do it?
    Thanks

    Hi Alejandro,
    This error will normally come if u try open domain manager without installing the base setup of ICM. try installing ICM base setup first and then run Domain manager. You should not see that issue.
    Hope this helps.
    Thanks,
    Ganapathi.S

  • UCCE 9.0 INSTALLATION ERROR

                       Hai ,
    I was trying to installl UCCE 9.0.1 but it is giving me an error and I am getting crazy.
    The error is
    [Error] SQL Native Client: Microsoft SQL Server has been installed with an incorrect protocol order or
    incorrect protocols. The protocol order must be Named Pipe and then TCP/IP in Client
    Configuration. Use SQL Server Configuration Manager to do the following tasks. Select
    SQL Native Client Configuration.  Select Client Protocols.  Right click on either
    Named Pipes or TCP/IP, and select Order.  Reorder protocols to make the order
    Named Pipes before TCP/IP.
    [Error] SQL Native Client: Microsoft SQL Server has been installed with an incorrect protocol order or
    incorrect protocols. The protocol order must be Named Pipe and then TCP/IP in Client
    Configuration. Use SQL Server Configuration Manager to do the following tasks. Select
    SQL Native Client Configuration.  Select Client Protocols.  Right click on either
    Named Pipes or TCP/IP, and select Order.  Reorder protocols to make the order
    Named Pipes before TCP/IP.
    Now I installed Windows SQL Server 2008 R2 SP1 std Edition 64 bit .
    I also changed the protocol order as the error stated .ie changing Named Pipes order to 2 and TCP/IP order to 3.I have attached the file along with this .
    I also restrted SQL Server,Sql server Agent and Sql Browser and even restarted the system .Nothing works .I am also attaching the error doc that UCCE installer has gievn me (ICMInstall.log).Hopefully someone can help me with the same.
    I followed this doc to install the same
    .http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/installation/guide/PCCE_BK_IBC40C6F_00_installing-and-configuring-pcce.html
    Thanks in Advance,
    Harish

    Hello,
    It looks to me that the first time you installed the 64-bit (there are two sql version installed on this server) i would recommend format the server and try again or at least try the sql native client configuration (32-bit) and from there re-order the protocols and make sure from the network configuration above it has the three protocols enabled, usually the named/pipe is disabled.
    Amer

  • UCCE 9.0(1) - unable to login to CCE Web Admin

    Hello,
    I am installing UCCE 9.0(1) in my lab and am unable to log into CCE Web Administrator. I thought I needed to log in CCE Web Administrator after installing UCCE to select the type of deployment, so after the intial UCCE installation and before running Web Setup I tried to login to Unified CCE Administration, but no matter which domain user account I use it responds with "Invalid Username and/or Password." I tried both the domain administrator and the domain user account which I used for the install, both of which are members of the setup security group for the new Instance I had created, but neither worked. I then went ahead and installed the Router and Logger nodes as a Rogger and these processes start and run fine but still I cannot login to the CCE Web Administrator.  This is in an ESXi VM and I have good snapshots to be able to return to an unconfigured state if necesary.  I have searched the UCCE 9.0(1) documentation on CCO but am not finding anything helpful. Can anyone shed any light on what account to use to login to the CCE Web Administrator and when in the install this should be done, or point me to the proper documentation concerning this?
    Thanks,
    Dale

    Hi
    Use fully qualified machine name with domain suffix to reach cceadmin page instead of IP, machine name or localhost. For example https://machinename.google.com/cceadmin. This solves the login issue.
    If you are not even able to see the domain names in combo box. Check the ICM build number and the version. Do not use version 9.0.2 and be sure the build is 1454.
    Worked for me.
    Thx.

  • PCCE 10.5 Lab cannot set PCCE Deployment Type

    Hi All,
    Now I am trying to install PCCE 10.5 in my lab using single UCS C220 High Density.
    I already installed following applications:
    1 Cisco Unified CCE Call Server
    1 Cisco Unified CCE Data Server
    1 Cisco Unified CVP Ops Console Server, co-located with a Cisco Unified CVP Call Server, Cisco Unified CVP Media Server, and Cisco Unified CVP VXML Server.
    1 Cisco Unified CM
    1 Cisco Unified Intelligence Center
    1 Cisco Finesse
    When I am trying set PCCE Deployment Type to "Packaged CCE: CCE-PAC-M1 Lab Only", I found following error:
    "Error occurred--Internal Server Error. Try again later or contact your system administrator."
    I already applied ICM 10.5(1) ES7 referring to CSCuq32014 to solve this problem. Unfortunately I am still have the same problem.
    Please advise how to solve this problem.
    Best regards,
    Heribertus

    Hi JT,
    During this lab, I get an error message when I choose Deployment Type "Package CCE: CCE-PAC-M1 Lab Only". There is no error message when I choose "Package CCE: CCE-PAC-M1" and "UCCE 450 Agents Progger".
    I found solution:
    Step #1: Choose "UCCE 450 Agents Progger"
    Step #2: Then I change it to "Package CCE: CCE-PAC-M1 Lab Only". I didn't get an error message again.
    I am not sure, this is fail in validation rule or other things.
    Thanks and best regards,
    Heribertus

  • Original Caller Id not appearing in case of call transfer [UCCE 7.0]

    Dear All,
    Currently we have UCCE 7.0 Environment and we are facing an issue that when a call is transferred by an Agent A to another Agent B via different Call Flow, the Original Caller Id  of the customer is not getting displayed on Agent B Phone, rather it shows the Caller Id of the Agent A who has transferred the call. Following are the details of scenario.
    1. We have two different call flows of ICM scripts, lets Call it Call Flow A  and Call Flow B.
    2. A Call arrives to Call Flow A, goes into the SkillGroup Queue and Call is answered by Agent A and he can see the correct Callerd Id. When Agent A determines that the call is not related to his skills, so he transfers the Call to Call Flow B.
    3. The transferred Call in Call Flow B goes into the Skill Group Queue and is answered by Agent B but the Agent B can't see the original Caller Id of the customer, rather he is presented with the Caller Id of Agent A who transferred the Call.
    Our contact center staff complains that the issue was not there before, so we tried to verify this through past Screen Recordings found that their claim is correct.
    We tried to trouble shoot this by collecting wireshark logs, but as our call volume is too high so we couldn't figure out which party has changed the Caller Id. We tried to make a guess that may be at CVP end the Caller Id has been changed, so when we tried to filter the IP addresses of CVP Servers in wireshark logs as source and destinations, so we found no results.
    I just want to know what would be the best way to troubleshoot this issue. And does anyone know what may cause this issue to trigger suddenly. We still have plans to capture the wireshark logs again during off peak hours, but still i thought i may get a good advise on this forum.
    Regards,
    Yasir

    Hi Yasir - Route Pattern 2xxxx which is routed to CVP is specially created for transfer scenario ? or accidentally some one created this.
    whatever the reason is Route pattern taking priority and transferring calls to CVP which is considering transfer leg as NEW CALL instead of PRE-ROUTE call so obviously phone Extn which is transferring the  calls will appear as ANI which we can verify the same from below logs since ICM losing the call control it cannot update initial call info here the same can be verified in PIM logs.
    Since you already enabled N/W transferred in PIM and Script, Just delete the Route Pattern 2xxx which is pointing to CVP and make test calls and tranfer the same call to 20083 via CTI and let me know the result 
    You can also verify the TCD table in HDS DB for the call where Router call key will be same for initial and Transfer leg 
    deleting Route Pattern will resolve the issue, make some test call and observe the ANI for tranfer leg
    If not collect the logs will verify the same, also pls update me TCD table for those failure calls 
    // Fresh call from PSTN (36600985)
     Line 3174: 5774543: 10.149.26.36: Jan 01 2015 23:04:28.910 +0300: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[1045172]} Matched 10047 to 10.149.26.35
     Line 3175: 5774544: 10.149.26.36: Jan 01 2015 23:04:28.910 +0300: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[1045172]} Using Local Static Route for sip:[email protected]
    // Transfer call from 10047 using Route Pattern
    Line 3559: 5774771: 10.149.26.36: Jan 01 2015 23:06:08.066 +0300: %CVP_7_0_SIP-7-CALL: {Thrd=DATAI.7} NEW CALL with guid=754ADE47912811E48D7897BD6DF783AA legid=754B7A6F-912811E4-8D7E97BD-6DF783AA dn=20083 ani=10047 uui=null calldate=Thu Jan 01 23:06:08 AST 2015 video=false
    // Request from VG to CVP
    5774793: 10.149.26.36: Jan 01 2015 23:06:29.878 +0300: %CVP_7_0_SIP-7-PARAM: {Thrd=DATAI.7} CALLGUID = 824B1BC0912811E4BDE75475D04FE580 LEGID = 824BB7E8-912811E4-8D8997BD-6DF783AA - [INBOUND]: ReqURI (DN) sip:[email protected]:5060 FromURI sip:[email protected] Video:false
    // Final Agent Transfer
    10.149.26.36: Jan 01 2015 23:06:32.550 +0300: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[1045217]} Matched 10074 to 10.149.26.35
    Using Local Static Route for sip:[email protected]
    [OUTBOUND]: INVITE TO <sip:[email protected];transport=udp> FROM 10047 <sip:[email protected]:5060>

  • UCCE 8.5.3/8.5.4 call volume statistics not matching in interval tables

    hello,
    We have just migrated a call center to UCCE 8.5.3 that runs roggers and ICM call flow scripts that contain very basic flows. In each flow there is basically a one-to-one ratio of call type elements to select skill group elements.
    Generally you would expect the call volume (as our scripts are written) to have almost the same call volume in the call type interval table and the skill group interval table, with allowable differences because of RONAs, etc. But basically somewhat close.
    In general this does work but after a reboot of the roggers (A and B sides) (logger down first, then router and reversed to start), the skill group interval data lags greatly from the call type interval data, meaning maybe 10% of the call type interval volume. We have learned that completely shutting down both A and B side and then briinging it back up in order from scratch seems to alleviate the problem (until the next restart). We cannot just leave the servers alone though due to company security patching policies.
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