CCIE Collaboration - Integrating UCCX 9 with CUCM 9

Hello guys,
I just saw that video integrating UCCX 9 with CUCM 9 .hope you will like it..
http://voicebootcamp.com/index.php/free-video-labs/video/latest/uccx9
enjoy..

No, it's not. You are reading it correctly. None of the UCCX 9x versions support CUCM 7x.
The last UCCX version to support CUCM 7x was 8.0(2)SU4.
Anthony Holloway
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Integrating UCCX with Presence - Unable to Add Users to Contacts List

Hi,
I'm trying to integrate UCCX with Presence via the Desktop Administrator. I have created an enduser (LDAP Sync) and assigned the user a Service Profile which includes the Directory UC Service for LDAP, have tried both LDAP and GC configuration.
I can make the connection the Presence Cluster, validation works. However I'm hitting the "CDAUI2067 Search did not complete successfully, and only partial results are displayed. Contact technical support." When trying to add users to the Contact List. Seems like the BUG ID CSCtg94342? However there is no reference to this bug id for UCCX 10.0 only 7.1
Has anyone successfully integrated UCCX 10 with IMP10? If so, please advise the UC Service/Profile configuration for the End User.
Thanks
Ben

Hi Ben,
when configured Client type CAD, I didn't uncheck Version Check Required.
Now I can complete configuration in Cisco Desktop Administration, but when I try to login with CAD client I cannot login to the Presence server - the following message appears:
"An error has occurred communicating with the Cisco Unified Presence Service.
The application will automatically continue attempting to connect."
In log file I found the following "2014-12-05 09:24:23:450 ERROR STD2001 Client <SawConnectionManager> failed to connect to any service." instead of eg. "INFO STD2004 Client <SawConnectionManager> connected to service at <cup1.dcloud.cisco.com>."
Does anybody have any idea what could be the problem?
Thanks,
Milan

UCCX with Novell GroupWise

Hi,
I use integration UCCX with Novell GroupWise. All the abilities has working good. But sometimes, when i send e-mail to customer, I have double mails...
Why is this happening?
Thanks
Sergei

Hi Gergely,
UCCS Version 8.5.1 SU1
UCCX Premium ( not UCCE)
Unfortunately, I do not know what it is a problem. When i send email (answer) to a customer, it is duplicated. But it happen sometimes, about 7 out of 10 sendings. First, I thought that the problem is WAN, because of EMAIL Server and UCCX are in deferent cities, perhaps it is problem in network.
Last week, I used other EMAIL Server in the same city as UCCX (LAN), but that problem happened again
Sergei

Compatibility Uccx 9.0(2)SU2 with CUCM 9.1(2)SU3

Have seen the recent discussion on UCCX 9.0(2)SU2 and CUCM 9.1(2)SU2 here:
https://supportforums.cisco.com/discussion/12482146/compatibility-uccx-902su2-cucm-912su2
But with the release of CUCM 9.1(2)SU3 looking at the same compatibility matrix:
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0(2)_SU2
I do not see that UCCX 9.0(2)SU2 and CUCM 9.1(2)SU3 are compatible. Is this an error in the document or do we need to upgrade UCCX if we upgrade CUCM from 9.1(1) to 9.1(2)SU3?
Thanks,
Ryan

Hi Ryan-
Take a look the posts by Arundeep Nagaraj in this thread: https://supportforums.cisco.com/discussion/12439306/ucm-uccx-compatibiity
Thanks,
DJ

Steps: SNC (Supplier Network Collaboration) Integration with ECC through XI

Hi,
Has anyone worked on the SNC(Supplier Network Collaboration) integration with SAP ECC via SAP XI.
Could you pls share any documentation related to this. And also could anybody tell me the setup required to go ahead with the integration.
Thanks,
S

Hi Xavier,
SNC integration with XI has predefined mappings. So ask your basis guys to download the XI content for SNC using with PI. Once they deployed you will have a builtin predefined content in XI. Within the predefined content mostly they all are xsl mappings.
If your requirement is with the standard idocs then you can use them directly. Else if their is customization they you may need to change the mappings according to your requirements.
Also check this help:
http://help.sap.com/esoa_scm_snc2007/helpdata/en/index.htm
Regards,
---Satish

SAP SNC Supplier Network Collaboration integration with SAP ERP via BizTalk - experiences?

Hello,
had anybody experience in integration of SAP SNC Supplier Network Collaboration with SAP ERP via BizTalk Server?
Versions: SAP ECC 6.0 Ehp5 SPS11, SAP SNC current version (7.0?)
We will have to integrate following processes:
Master Data integration, PO Purchase Order, Forecast, SMI Supplier Managed Inventory
Usually SAP takes an SAP PI middleware for this, where the full implementation can be downloaded from the SAP marketplace, but we want to avoid having an additional Integration Platform with maintenance etc.
Are there experiences, success stories, pitfalls, issues to be known, recommendations, known efforts in this forum?
Thanks in advance.
Jens

HI Jens,
In our forum, we discussed topic about BizTalk & SAP Integration before, hope it helps you.BizTalk
& SAP Integration
Best regards,
Angie
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Is UCCX - 8.5.1.11001-35 (8.5.1 SU1) compatible with CUCM - 8.6.1.20000-1 (8.6 1a)

Hi,
I am referring the UCCX 8.5 compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Per the above document, UCCX 8.5.1 SU1 is compatible with CUCM 8.6.1, it doesn't specify whether it is compatible with CUCM 8.6.1a.
Can someone shed some light, is it safe to assume that CUCM 8.6.1a is also compatible?
Thanks in advance,
inner_silence

Su's are also supported.
Here are 2 examples which will answer both your questions.
If CUCM 8.5(1)SU1 is qualified with UCCX 8.5(1), then all ES of CUCM 8.5(1)SU1 is considered qualified with UCCX 8.5(1).
If CUCM 8.5(1) is qualified with UCCX 8.5(1), then all SU of CUCM 8.5(1)SU1 is considered qualified with UCCX 8.5(1).
Hope this clarifies.
Shirish

UCCX 5 Seat Bundle with CUCM

Hi.
Currently we have a customer with CUCM 8.6 cluster. Customer also deployed a UCCX System with Premium seats. Now customer would like to add to that UCCX system the 5 seats that comes with the CUCM 8.6 cluster. Is that doable? I know that in order to use the 5 enhanced seats that comes with new CUCM Deployments we need to buy a part number ($2995) to be able to install the software, database, etc. But now the the customer already have a UCCX deployment.. can he use the 5 enhanced seats... upgrading them to premium first and then loading the licenses on the new system.
I'm going to open a case with licensing but I want to check here first.
Thanks in advanced,
-Jose

Hi Haitham,
Its is compatiable with both MCS and UCS servers. I think you need to register your PAK and contact [email protected] for mentioning about your License MAC (type show status on the CLI after you install UCCX on UCS server) to get the appropriate license.
There are limitations on the maximum IVR ports in the UCCX system.
Maximum IVR ports=2*No of Agent seat counts till you reach the hardware capacity limits say for an example say MCS 7845 seres boxes support a maximum of 300 Licensed IVR ports, after you increase your Agent seat count from 150 onwards the licensed IVR ports will not increase as it has its its max capacity in this hardware.
Coming back to your question, yes in order to increase the IVR ports you need to oreder more Agent Seat counts.
Hope it helps.
Anand
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Cisco BE6k with CUCM 10.X integration with Siemens with Hipath 3350 and 3550

Dear Experts;
We have one requirment from customer.
They have 4 branches with Siemens Hipath 3350 and 3550 PBX and they want to integrate with cisco CUCM 10.x.
The Head Quater with complete CUCM as IPT and branches with with Hipath 3350 and 3550 PBX.
CIsco TAC says interoperability doc is not available and also I can see tehre is no doc.
TAC Reply As below.
We do not have any documents about CUCM integration with Hipath 3350 and 3550 on our interoperability portal. This means that their integration with CUCM was never properly tested. So we can not confirm that all features will be working. But from CUCM perspective this is third-party device that can be integrated using SIP or ISDN (with Voice Gateway between them).
Link for interoperability portal:
http://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/networking_solutions_products_genericcontent0900aecd805b561d.html#callmgr10
Regards
Debashis

If the Siemens supports SIP or H323 you can attempt to simply create a trunk between the systems and route calls via it. If IP integration is not an option then as pointed by TAC integrate via PRI circuit (preferably QSIG). From CUCM side it will be just another GW, similarly from Siemens side. You'll need to select which side is going to be ISDN network (I always use Cisco side) and then make the other side user.

Integration of Cisco Fax Server with CUCM

Need some help with regards to the setup of Cisco Fax Server. I have Cisco Fax Server 9.4 Enterprise Suite which will be installed on Cisco 7816 server. Now my concern is with the integration of Fax server with CUCM. I have CUCM Ver 7. Could anyone tell me what configuration is required on CUCM and I believe we need to have dial-peer on the Voice gateway as well pointing to the Fax server. If anyone has deployed then please let me know the configuration on CUCM & the voice gateway.

Hi..
Thank u so much guys. I was mostly looking out for the integration of Fax server with CUCM, so i think this document should help. I has this document with me but had few doubts. Hopefully it should be cleared now. I will be doing the implementation later next week so i will keep you updated. Anyway thank u so much once again.
Regards,
Joy

Integrate Cisco UCCX with remote CUCM

Hi
We are looking into design of a Cisco Contact Center Express 8.0 solution with CUCM 8.0. In this deployment model, we want to integrate Single Server UCCX at Site A with CUCM Cluster at Site B, that is, there is no Local CUCM.
I have been reading through the Latest UCCX SRND, and as per one of the Cisco Unified CCX General Rules for Design states, The Cisco Unified CM servers running CTI Managers with which Cisco Unified CCX communicates can be located in the same campus LAN or different site as Cisco Unified CCX servers.
This statement is highly confusing. Does this statement mean that, CUCM running CTI Manager Service can be in same LAN network as UCCX OR it can be at a Different Site, and UCCX and CUCM can communicate over WAN?
Please suggest.

I got through some of the Cisco UCCX 8.0 release notes, the required design is indeed supported model.
The release notes state that Unified CCX Remote from Call Agent, which supports Cisco CUCM as remote call agent and JTAPI Over WAN Support.

Doc for Integrating Panasonic TDA100 and Panasonic KX-TD 12/32 with CUCM

I need Doc for Integrating Panasonic TDA100 and Panasonic KX-TD 12/32 with CUCM 8.6
Appreciate your support

Hi Paolo,
I also need to integrate a Panasonic PANASONIC Ref. KX-TDE100 - Version 5.0, with a CUCM 8.6.2, I'd like to do it with SIP trunks since the Panasonic has the capability to do it.
I do have on my scenario this equipment:
CUP 8.6.2
CUCM 8.6.2
IOS Gateway: Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(2)T1 with voice service voip enabled.
What do you think should work better,
a) Use Gateway as CUBE
c) User CUP as SIP Proxy
Is there any other better solution?
Please let me know your comments and if you have a link for any documentation regarding your answer.
Thks,

Cisco TS 320 integration with CUCM

Dear Expert,
Is there any way we can integrate the TS 320 with CUCM without any conductor.
Means by SIP trunk or as Conference bridge.
BR

I have TS on Media 320, so its means we can not use it as locally managed.
The TelePresence Server on Media 310/320 and Cisco TelePresence Server on Virtual Machine do not support locally managed mode; on these platforms, the
TelePresence Server must be managed by a system like Cisco TelePresence Conductor or Cisco TelePresence Exchange System.
BR

Compatibility question UCCX with CCM V5. ???

like the above info !
Dears good day,
i just need a help to know if there is a compatibility for the integration between newest UCCX and CUCM V 5.x or not ?
and also need t ask about how much maximum CTI ports for IPCC premium licences till now we have 20 CTI Port as the attached
we know that maximum number of agent for IPCC is 300 agent per cluster which consist of two server one active another passive my info is correct or not ??
kindly check the attached snap for license .

Hi
Yes, the UCCX system itself can have 20 concurrent calls (one per CTI port)
Your 10 agents can all be talking to callers (agent-connected calls do not continue to hold a CTI port).
With Premium you just buy more agent seats to get more ports. It's an oddity of the licensing that Standard/Enhanced edition allow you as many ports as you like, but Premium needs agent seats.
Also you may struggle to buy licenses for this system as it is end of life, and end of sale. You'll have to speak to Cisco..
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/end_of_life_notice_c51-513419.html
Aaron
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CWMS v.2 - how to configure CWMS to authenticate user with CUCM

Hi,
I have a CUCM with no LDAP or AD integration. I already configured the directory integration with CUCM and it synchronized the user accounts to CWMS. When trying to login with end user account, password configured in CUCM doesn't work. What is the process to configure CWMS to authenticate with CUCM user database? Thanks.
-Alan

Hi Alan,
CUCM and LDAP integration is a prerequisite for using Directory Integration on CWMS.
http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/1_5/Administration_Guide/Administration_Guide_chapter_01011.html#task_DB0D271D6EB1459EB4DA269461E93B36
Before You Begin
You must configure AXL and LDAP directory service on CUCM before you can use the directory integration feature. CUCM is required to import users into your Cisco WebEx Meetings Server system. Use CUCM to do the following:
Enable Cisco AXL Web Service
Enable Cisco directory synchronization
Configure LDAP integration
Configure LDAP authentication
-Dejan

CCIE Collaboration - Integrating UCCX 9 with CUCM 9

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