CCM 4.2 and Hunt Group pickup

Hello,
do someone know if the hunt group pickup feature is now enabled on the CCM 4.2?
Thanks in advance
Daniele

No. Call pickup is still not possible for hunted calls on 4.2. However, there is a new feature that may ease the pain of this. The "hlog" softkey offers the ability for afk users to "log out" of a hunt group while they are away. That way the call does not hunt to them in the first place. You can review this feature and other interesting things in the release notes: http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html

Similar Messages

SRST and Hunt Groups

SRST ver 3.4.
Is their a way to provide a sequential hunt group that will also provide forward on busy and foward no answer (based on a timeout value) to the next avialable extension in the group (a group being five or more members)? I have used the alias command in the past, but seems to be limited on what can be configured.
Thanks, J.

SRST does not have the hunt group feature, but Callmanager express has it.
In the new release of Callmanager express, CME 4.0, there is a feature called SRST fallback support using CME. You can use hunt groups in the SRST mode of CME.
Excerpts from CME admin guide.
When Cisco Unified SRST functionality is provided by Cisco Unified CME, provisioning of phones is automatic and most Cisco Unified CME features are available to the phones during periods of fallback, including hunt-groups, call park and access to Cisco Unity voice messaging services using SCCP protocol.
Check this link for more details
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a7fe8.html
Regards,
Anup

Call Pickup within a Hunt Group CallManager 5.1

I have a customer where we have several hunt groups configured. We also have Pickup Groups configured for each of these areas so that anyone within that group of users can pickup a call ringing on another phone. If someone dials a number directly that is within the pickup group, the call can be picked up from another phone in that group. However, if someone dials the hunt group number, other people within the pickup group cannot pickup the call and have to wait until the hunt works its way around to them. The DNs in the Pickup Group are the same as the DNs in the Hunt Group.
What I want to know is "should this work?". I think I understand why it isn't working, as the dialled number is not a number within the pickup group, as it's a hunt pilot, but is there any way of getting this to work?
Any help would be appreciated.
regards
Mark.

Hi Mark,
You are hitting this bug CSCsb12946 which prevents this feature from working. For various CCM versions there was this workaround but supposedly not for CCM 5.1 (see Fixed-In versions);
Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
1st Found-In
4.1(3)
4.1(2)
Fixed-In
4.2(0.35)
4.2(0.841)
4.2(1.15)
4.1(3)SR2
4.1(3)ES30
4.1(3)ES29
4.1(3)ES20
4.1(2)ES43.1
5.0(2.1000.3)
5.0(2.50.17)
5.0(1.99.33)
5.0(1.50.224)
5.0(1.20.84)
5.0(0.319)
4.2(1.2)
4.2(0.750)
4.2(0.24)
I did se this one Post from John regarding CCM 5.1.X,
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddea7c/10#selected_message
Hope this helps!
Rob

Group Pickup feature doesnt work when add the phones to a hunt group in BE3k

Hi All,
I have a blast group with pilot number 300 , there are two members ext. 600 and ext.601 in that blast group. I added these two extensions to Call pickup group and enable "Audio and Visual Alert". I also have a spare phone ext. 602.
when I dialed between extensions ext.600,601 and 602 , group pick up feature is woking and I can see "call available pickup " on the phone screen and hear the audio alert. But when I dial the hunt group pilot number 300 from spare phone ext.602 , both ext.600 and ext. 601 are ringing but I can't see call pickup indicators on the screen. I also tried "Opickup' on the phone but got "no call available for pickup" message on the screen.
Any ideas why and how to fix this issue?

Hi Billy
This is not supported. This support is being added for next release.
Thanks

Hunt Group and Voice Mail - How?

Hello,
We are setting up a Hunt Group (Line Group, Hunt List, Hunt Pilot) for call distribution. We don?t want to use the Attendant console for this, we just want the calls distributed. We need to send some calls and broadcast them to different phones. We have it working but we have a need that if no one answers to send the call to voicemail.
The way we have it configured right now?
Line Group:
Broadcast Distribution
2 Lines ? Client Phone Lines
Hunt List:
Line Group Above
Hunt Pilot:
Number & Information Configured
Hunt List Above
What we planned on doing was to take and add a second line group with a single number that is forwarded to voicemail. Then in the hunt list, if no one answers the fist group, go to the second. The problem is, CTI Ports and CTI Route Points don?t seem to be able to be added to the Line Group.
Someone suggested that I add a ?fake? phone and forward the line to voicemail. I tried that and when I call that number it goes to voicemail but when I add it to the Line Group it rings fast busy when it rolls to it.
Any ideas?

I did understand you do not want the attendant console, which is why I said similar but using AC.
The key thing in my earlier reply is that the last member of my hunt group is another CTI routepoint with another DN which is the actual directory number I use in Unity as an alternate extension, but it might be that this does not work for you.
For your case it might be something like:
On the xisting CTI routepoint configure the forward no answer to VM (this works today, correct?)
Then add another CTI route point to your hunt list and configure that CTI route point with forward all to VM.
Then setup Unity with the DN for the first CTI route point and add the DN of the second CTI route point as an alternate extension.
That way I believe it will go to VM directly when no huntgroup members are available, and go to VM if no answer.
Again, this works for me, with the only difference my line group contains AC users and is not broadcast, but the principle would be the same I guess.
But I might be misunderstanding what you are trying to achieve. If so, I am sorry for misunderstanding ;-)
Thanks,
Leo

# of Hunt groups associated with B-ACD and # Automated Attendants (AA) for UC560

This reference (from public site) states (3) AA and (10) Hunt groups
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps7293/reference_guide_c07-566560.html
This (harder to find document in supportforums) references (5) AA , but it does not reference (20) Hunt Groups. We understand from speaking with Cisco Partner Presales that the current firmware supports this, but we cannot find the published reference.
https://supportforums.cisco.com/docs/DOC-9656/

We are currently running 5 AA's on a 560 and have been doing so for a few months.
I cannot help with the hunt groups as we do not use them.
The 560 seems to support a bunch of features that can only be programmed using the CLI, I wish they would match the CCA up with these as it causes all sorts of issues if you do not remember what was configured using CLI vs CCA.
For instance our outgoing CLID was configured using the CLI as CCA only supports 15 entries where the CLI supports 100, which is great until someone opens the Outgoing CLID tab in the CCA and it over writes the CLI config.

Lync 2013 Error 31055 ,31059 LS Call Park Service, The database being used by Group Pickup is not the appropriate version and There was a problem communicating with the Group Pickup backend database.

Hello
I have Lync 2013 and 2010 , still i didn't finish my migration completely from 2010 to 2013 .this is coexistence environment that contains both Lync Server 2010 and Lync Server 2013 .
There was no error's in my lync 2013 front end and back end server's and every thing was fine, yesterday I installed windows updated AND CU for my lync 2013 front end and backend server's .
later on after restarting both the front end and the back end server's i start having hundred's of these error's related to "LS Call Park Service".
so any advice for these issue ? and what is the effect for these error .
below is the error I got .
The database being used by Group Pickup is not the appropriate version.
The database is not the correct version:
Connection: Data Source=HQ-LYNC2013-BE.aaaaaaaaaaaaaaaaaaaaaaaaaaa\rtc;Initial Catalog=cpsdyn;Integrated Security=True
Expected... SchemaVersion: 1, SprocVersion: 1, UpgradeVersion: 2
Actual... SchemaVersion: 0, SprocVersion: 0, UpgradeVersion: 0
Cause: The database has not been upgraded.
Resolution:
Upgrade the database to CU1.
==============================================================
There was a problem communicating with the Group Pickup backend database.
There were problems accessing SQL server:
Connection: Data Source=HQ-LYNC2013-BE.aaaaaaaaaaaaaaaaaaaaaaaaaa\rtc;Initial Catalog=cpsdyn;Integrated Security=True
Message: The EXECUTE permission was denied on the object 'DbpGetVersionSchema', database 'cpsdyn', schema 'dbo'.
Error code: -2146232060
Error number: 229
Cause: This may be caused by connectivity issues with the backend database.
Resolution:
Check if SQL backend is running and accepts connections from Group Pickup.
=============================================================================
Kind Regards
MK

Hello
thanks Holger for u r replay .
due to the Microsoft article about the cu :
I run only :
Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn FEBE.FQDN -Verbose
Note In a coexistence environment that contains both Lync Server 2010 and Lync Server 2013 and in which the Central Management Service is located on a Lync Server 2010 pool, do not run the
Install-CsDatabase -CentralManagementDatabase command. If you later move the Central Management Service to a Lync Server 2013 pool, you have to run the
Install-CsDatabase -CentralManagementDatabase command to apply the changes.
here is what I get on my power shell after i run the command : "WARNING: Warning: Failed to execute batch --"
PS C:\Users\MK> Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn HQ-LYNC2013-BE.MyDomain -Verbose
VERBOSE: Creating new log file
"C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.xml".
VERBOSE: Install databases required by Lync Server role(s).
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.BlobStore'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcxds.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.AbsDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcab.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsConfigDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsconfig.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsdyn.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.CpsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database cpsdyn.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.ArchivingDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\arc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsLog.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.MonitoringDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsCDR.
VERBOSE: Assigning "BackendStore:BlobStore:LogPath" to F:\CsData
VERBOSE: Assigning "BackendStore:RtcSharedDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ArchivingStore:ArchivingDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:MonitoringDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:QoEMetricsDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ArchivingStore:ArchivingDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:MonitoringDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:QoEMetricsDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ABSStore:AbsDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsConfigDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsDynDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:CpsDynDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "BackendStore:BlobStore:DbPath" to F:\CsData
VERBOSE: Assigning "BackendStore:RtcSharedDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ABSStore:AbsDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsConfigDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsDynDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:CpsDynDatabase:DbPath" to F:\CsData
VERBOSE: Installing "BackendStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.BlobStore'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcxds.
Checking state for database rtcxds.
State of database rtcxds is DbState_RequiresMinorUpgrade.
Database rtcxds set to mode Restricted.
Dropping all procedures, functions and views from database rtcxds.
Executing RtcDb.sql...
Adding master role...
Setting owner for database rtcxds to sa.
Creating login MyDomain\RTCHSUniversalServices.
Creating user MyDomain\RTCHSUniversalServices.
Creating Schema MyDomain\RTCHSUniversalServices.
Creating login MyDomain\RTCUniversalReadOnlyAdmins.
Creating user MyDomain\RTCUniversalReadOnlyAdmins.
Creating Schema MyDomain\RTCUniversalReadOnlyAdmins.
Creating login MyDomain\RTCUniversalServerAdmins.
Creating user MyDomain\RTCUniversalServerAdmins.
Creating Schema MyDomain\RTCUniversalServerAdmins.
Adding account MyDomain\RTCHSUniversalServices to role ConsumerRole.
Adding account MyDomain\RTCUniversalReadOnlyAdmins to role ConsumerRole.
Adding account MyDomain\RTCHSUniversalServices to role ReplicatorRole.
Adding account MyDomain\RTCHSUniversalServices to role PublisherRole.
Adding account MyDomain\RTCUniversalServerAdmins to role PublisherRole.
Setting database version: Schema Version 15, Sproc Version 13, Update Version 2.
Setting the database rtcxds to multi user mode.
Database rtcxds is set to multi user mode.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RtcSharedDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcshared.
Database created by script "RtcSharedDatabase" already exists and is current.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-BackendStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_01].log"
VERBOSE: Installing "ABSStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.AbsDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcab.
Checking state for database rtcab.
State of database rtcab is DbState_RequiresMinorUpgrade.
Database rtcab set to mode Restricted.
Dropping all procedures, functions and views from database rtcab.
Executing RtcAbTypes.sql...
WARNING: Warning: Failed to execute batch --
-- Copyright (c) Microsoft Corporation. All rights reserved.
exec sp_addrole N'ServerRole'.
Executing RtcAbDb.sql...
Setting owner for database rtcab to sa.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
Setting database version: Schema Version 62, Sproc Version 42, Update Version 3.
Setting the database rtcab to multi user mode.
Database rtcab is set to multi user mode.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-ABSStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_20].log"
VERBOSE: Installing "ApplicationStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsConfigDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsconfig.
Database created by script "RgsConfigDatabase" already exists and is current.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsdyn.
Database created by script "RgsDynDatabase" already exists and is current.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.CpsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database cpsdyn.
Checking state for database cpsdyn.
State of database cpsdyn is DbState_RequiresMinorUpgrade.
Database cpsdyn set to mode Restricted.
Dropping all procedures, functions and views from database cpsdyn.
Executing CpsDyn.sql...
Setting owner for database cpsdyn to sa.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Creating login MyDomain\RTCUniversalReadOnlyAdmins.
Creating user MyDomain\RTCUniversalReadOnlyAdmins.
Creating Schema MyDomain\RTCUniversalReadOnlyAdmins.
Creating login MyDomain\RTCUniversalServerAdmins.
Creating user MyDomain\RTCUniversalServerAdmins.
Creating Schema MyDomain\RTCUniversalServerAdmins.
Adding account MyDomain\RTCComponentUniversalServices to role ReadWriteRole.
Adding account MyDomain\RTCUniversalServerAdmins to role ReadWriteRole.
Adding account MyDomain\RTCUniversalReadOnlyAdmins to role ReadOnlyRole.
Setting database version: Schema Version 1, Sproc Version 1, Update Version 2.
Setting the database cpsdyn to multi user mode.
Database cpsdyn is set to multi user mode.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-ApplicationStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_37].log"
VERBOSE: Installing "ArchivingStore" on HQ-LYNC2013-BE.MyDomain\arc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.ArchivingDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\arc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsLog.
Database created by script "ArchivingDatabase" already exists and is current.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-ArchivingStore-HQ-LYNC2013-BE.MyDomain_arc-[2014_11_13][14_35_51].log"
VERBOSE: Installing "MonitoringStore" on HQ-LYNC2013-BE.MyDomain\mon, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.MonitoringDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsCDR.
Checking state for database LcsCDR.
Checking state for database LcsCDR.
State of database LcsCDR is DbState_RequiresMinorUpgrade.
WARNING: The database LcsCDR being updated has data file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf. Supplied path will be ignored.
WARNING: The database LcsCDR being updated has log file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf. Supplied path will be ignored.
Database LcsCDR set to mode Restricted.
Dropping all procedures, functions and views from database LcsCDR.
Executing CdrDb.sql...
Setting owner for database LcsCDR to sa.
Creating login MyDomain\CSAdministrator.
Creating user MyDomain\CSAdministrator.
Creating Schema MyDomain\CSAdministrator.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
Adding account MyDomain\RTCComponentUniversalServices to role ReportsReadOnlyRole.
Adding account MyDomain\CSAdministrator to role ReportsReadOnlyRole.
Setting database version: Schema Version 39, Sproc Version 82, Update Version 2.
Setting the database LcsCDR to multi user mode.
Database LcsCDR is set to multi user mode.
SQL Server Agent is running and its start mode was detected as Auto.
Executing CdrJobs.sql...
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.QoEMetricsDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database QoEMetrics.
Checking state for database QoEMetrics.
Checking state for database QoEMetrics.
State of database QoEMetrics is DbState_RequiresMinorUpgrade.
WARNING: The database QoEMetrics being updated has data file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf. Supplied path will be ignored.
WARNING: The database QoEMetrics being updated has log file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf. Supplied path will be ignored.
Database QoEMetrics set to mode Restricted.
Dropping all procedures, functions and views from database QoEMetrics.
Executing QoEDb.sql...
Setting owner for database QoEMetrics to sa.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
Setting database version: Schema Version 62, Sproc Version 90, Update Version 1.
Setting the database QoEMetrics to multi user mode.
Database QoEMetrics is set to multi user mode.
SQL Server Agent is running and its start mode was detected as Auto.
Executing QoEJobs.sql...
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-MonitoringStore-HQ-LYNC2013-BE.MyDomain_mon-[2014_11_13][14_35_51].log"
VERBOSE: No changes were made to the Central Management Store.
VERBOSE: Creating new log file
"C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
WARNING: "Install-CsDatabase" processing has completed with warnings. "5" warnings were recorded during this run.
WARNING: Detailed results can be found at
"C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
PS C:\Users\MK>
I hope some one can confirm no issue with what I did ??
Kind Regards
MK

Finesse and broadcast hunt groups

Hi,
We have Cisco CCE with Finesse agent desktop. One of our ICM routing scripts is configured to send the call to a telephony hunt group label if no agents are available in Ready state.
The hunt group is a bradcast hunt group and all agent phones receive alert when a call to the hunt group label is placed. However when the call is ringing in Finesse, the caller ID actually lists all members of the hunt group. I can easily see that in the "Participants" XML tags on the Finesse server where multiple participants are listed.
Another problem is that when I answer the call from one Finesse agent desktop, all the other Finesse desktops show the same call as active on their screens with the option to End the call.
I know it is not a standard setup but we have a requirement to fall-back to telephony hunt groups if all agents are busy but an emergency call comes through.
Any suggestions how to fix this behavior?
Thanks!

I just checked this behaviour in My lab and it just works fine, you might be hitting some bug.
also what instead of broadcast, you use some other hunting mechanism. like longest idle or circular?
regards
Chintan

Hunt Groups and Voicemail

Was not sure if this was the right group to post these questions. I believe that these will be super easy for this group, and I want to double check my thinking against you guys. So, here they are.
If we elect to use a BROADCAST type of hunt group in some of our departments (all phones in the hunt group ring simultaneously when a call is directed to the group) and then direct that call to a DEPARTMENTAL VOICE MAIL BOX in a BNA condition:
1. Can the call ring with a unique ring that those in the hunt group can identify as different from a call that is directed specifically to their personal extension?
2. If the call to the hunt group ends up in the departmental HUNT GROUP VOICE MAIL BOX, will all phones in the hunt group receive notification that a message exists in the GROUP voice mail box?
3. If yes to 2 above, when any one individual in the group dials in to the group box and listens to the message, are all message waiting indicators subsequently turned off and does the person who responded to the message then become the owner of the message in his personal mail box?
Additional questions not related to hunt groups:
4. Do internal station to station calls ring with a special tone that differentiates them from external inbound calls?

Brian,
1. There is not a distintive ring option in CM. You could create a 2nd line on your user's phones and add those lines to the hunt. From there the user can select a different ring for the line (this is a local phone option for ring).
2. Setup alternate MWI on the group vmail box. Alternate I believe has a limit of 9. If you have more users than that then create a DN on each of their phones with the same # of the voicemail box. If that number is the original vmail pilot that is a CTI or other device then you wont be able to do that but you could create another DN and use a translation and the Multiple Tenant MWI option in CM service. Reply back if you need more detail.
3. MWI is turned off. The message stays in the group mailbox, there is no forwarding unless the user manually forwards it.
4. Not by default and I don't believe you have that option but not totally sure.
Please rate any helpful posts
Thanks
Fred

Hunt group and 2911-CME SRST

Imagine this is (1) main hub with a Cisco CUBE 2900, 2 remote sites with Cisco 2911 CME-SRST. All connected via MPLS.
Goal:
If MPLS link or MPLS CE in remote site1 fails, I want to have *inbound* calls forwarded to the POTS line in the branch1.
VoIP Service provider does offer a feature which allow me to select target DIDs and have inbound calls forwarded to whichever number I specify.
Question:
Let's say there 20 people in the branch office1.
Can I setup a hunt group using Cisco 2911 CME and that single number which received the call start ringing the phone of all staff until we find someone to take call? Does CME and support hunt groups and this scenario?

Yes, CME supports various types of hunt groups.
However to have more than one phone ring at once, the best is to use a shared DN.

Voice mail as last stop for hunt group

Hello:
We have no ACD ability, so I have a hunt group set up with 3 extensions (one each as second line on each of 3 phones). If no one is available on any of the hunt extensions, I want it to go to a shared voice mail box.
Can anyone help me know if this is do-able and how (nothing I've tried has worked!). Using CM 6.1/Unity 5.0
Thank you,
Linda

Hi Linda,
This is most possible :) I'm going to add a touch to the great info from Tere (+5 points for this Tere)
In this example we are going to do what you are trying to do as well as Light the MWI Lamp on the phones within the Line Group when a Message is left for the group.
Lets say the Hunt Pilot number is 5000 and one of the second line DN's on the Line Group member phones is 2355. Set the Hunt Pilot to Forward (CFNA) to the Unity Pilot #.
If you don't use a Routing Rule as nicely suggested by Tere you can Create a mailbox for 2355 with 5000 as an Alternate Extension. When the call routes through to Unity via the Hunt Pilot No Answer Unity should see the CLID of 5000 which will then be connected to the Mailbox on 2355. This will take care of one of the Line Group Member phones but we want to light the Lamp on the second and third phone as well :)
Try setting the the DN's of the other two Line Group members as Alternate MWI's (in Unity) as well;
Setting Up Alternate MWIs for Extensions on the Same Phone System
Cisco Unity can activate alternate MWIs for extensions on the same phone system. Note that depending on the phones and phone systems, some additional phone system programming may be necessary. Refer to the installation guide for the phone system.
To enable alternate MWIs for extensions on the same phone system, do the following procedure for each subscriber who needs alternate MWIs.
To Set Up Alternate MWIs for Extensions on the Same Phone System
Step 1 In the Cisco Unity Administrator, go to the applicable Subscribers > Subscribers > Messages page.
Step 2 Confirm that the Use MWI for Message Notification check box is checked.
Step 3 Click the Add button located beneath the MWI Extensions table to add a row to the table. By default, the first row in the table contains an "X" to indicate the primary extension assigned to a subscriber. If you want one more extension and do not need to activate the MWI on the primary extension, you can also modify the first row.
Step 4 Enter the applicable extension in the Extension field of the table. MWIs are automatically enabled for all rows in the table. When entering characters in the MWI Extensions table, consider the following:
â¢Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.
â¢Enter , (comma) to insert a one-second pause.
â¢Enter # and * to correspond to the # and * keys on the phone.
Step 5 Click the Save icon.
Step 6 Repeat Step 3 through Step 5 as necessary.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/integration/guide/c50acu4x.html#wp1808513
Then tweak the Message Lamp Setting in CCM for the second Line appearances;
For the second Line Setting on (each phone)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for these Second lines on each phone.
Hope this helps!
Rob

CVP 7.0(2) SIP RNA Timer with CUCM Hunt Group

I have a very simple ICM 7.5(9) script which simply assigns a call type then forwards to a label on CUCM 7.1(5), which is a hunt pilot containing a hunt list with 2 line groups...a circular LG with 10 members (RNA reversion timeout of 20 sec), followed by a broadcast LG with different 10 members. There is no CFNA/CFB forwarding set up on the hunt pilot.
In CVP, the SIP RNA timer is set on for this DN at 120 seconds, and I can see that get set in CVP logs (IP addresses and dialed numbers modified to protect customer data):
41762417: 10.100.1.41: Dec 03 2012 20:23:28.977 -0500: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[7059609]} Matched 666333315555551111 to proxy.customer.uc
41762418: 10.100.1.41: Dec 03 2012 20:23:28.977 -0500: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[7059609]} Using Local Static Route for sip:[email protected]
41762419: 10.100.1.41: Dec 03 2012 20:23:28.977 -0500: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[7059609]} Matched 666333315555551111 to TimeoutMatcher: patterns like 66633331> will use RONA of 120
41762420: 10.100.1.41: Dec 03 2012 20:23:28.977 -0500: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[7059609]} CALLGUID = 0B19E39A3CE811E28B7DA21700DE4950 LEGID = 0B19E39A3CE811E28B7DA21700DE4950-135458420897716680 - [OUTBOUND]: INVITE TO <sip:[email protected];transport=udp> FROM "--CVP" <sip:[email protected]:5060> EXPIRES[120] 100REL[Unsupported]
The hunt group then begins hunting, and can be answered normally. However, a CANCEL is sent at 60 seconds, and I am not sure why:
From the gateway:
2106715: Dec 3 20:24:29.095: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
CANCEL sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.100.1.5:5060;branch=z9hG4bK2C171513C0
From: "--CVP" <sip:[email protected]>;tag=20687DD0-DAF
To: <sip:[email protected]>
Date: Tue, 04 Dec 2012 01:23:29 GMT
Call-ID:
[email protected]
CSeq: 101 CANCEL
Max-Forwards: 70
Timestamp: 1354584269
Reason: Q.850;cause=19
Content-Length: 0
From CUCM SDI traces:
12/03/2012 20:24:29.169 CCM|//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message from 10.100.3.30 on port 43568 index 566129 with 389 bytes:
CANCEL sip:[email protected]:5060;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.100.3.30:5060;branch=z9hG4bK51cac6f4-76fb29a5-78d5dd99-9a021233-1
Call-ID: [email protected]
From: "--CVP" <sip:[email protected]:5060>;tag=ds229f1b0f
To: <sip:[email protected];transport=udp>
CSeq: 1 CANCEL
Content-Length: 0
I am trying to determine which timer is limiting the hunt to 60 seconds.
Can anyone suggest where I might begin looking?
Thanks so much!!!

I've run into a similar problem recently with a CVP 8.5(1) SIP deployment and have found in the CVP documentation that the RNA Timeout is a range configurable between 5 and 60 seconds.
You can enter a larger value through OAMP on the Call Server-->SIP-->Advanced Configuration tab but when you Save and Deploy, it reverts back to the max of 60 seconds. The CVP help file indicates the 5-60 second range.
Regards,
Matt

How to enable HLog for B-ACD Hunt Group

We are using B-ACD for imcoming calls, the hunt group for BACD has 5 members. I want people to be able to login/logoff from this hunt group.
I have this working with the DND button, but then the phone doesn't ring when the extension is dailed directly. So it seems the alternative is using another feature/button called "Hlog".
I've added the HLog softkey but nothing happens when its pressed. I can't seem to find instructions on what else might need to be done to enable HLog.
Here is a bit of the related config info
ephone-template 16
softkeys idle Redial HLog Cfwdall Pickup Dnd Mobility
softkeys seized Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected Trnsfer Endcall LiveRcd Hold Mobility
ephone-dn 15 dual-line
number 206
no-reg primary
label 206
description Kathy
name Kathy
call-forward busy 299
call-forward noan 299
timeout 10
ephone 6
device-security-mode none
video
mac-address 0021.1BFC.BF2B
ephone-template 16
max-calls-per-button 2
username "kathy"
password 1112
type 524G
button 1:15
ephone-hunt 50 sequential
pilot A888
list 204, 205, 201, 206
timeout 8, 8, 8, 8
no-reg pilot
statistics collect
auto logout 3
description *** CCA BACD ***
display-logout All agents logged out

We still don't have Logging in and out of the BACD Hunt group working.
The #350 and *350 don't seem to work. On the phone when I dial them it connects for a second then disconnects, no feedback if it worked. But when I try calling our business number the phone still gets rung in the hunt group sequence. So the phone isn't getting logged out.
On some of the phones I can see the "HLog" button but when pressed it says "that key is not active here".

CUCM 9.0 Hunt-Group Phone( all phones in the hunt group) reset

Hi,
we have 7945 , 03 phones with attendanat consoles connected , all three phones get reset at the same time ,
this happens once each 4-5 days time, these three phones are conencted to LAN using two different switches ,
so it cannot be a problem with the switches , or conenctivity , ( other phones do not reset at that time , only these three phones which are in the same hunt group reset )
please advice us

Hi,
There is no option to check on your phone on who picked up the call in the pickup group. Please check the following link for the behavior of 89XX and 99XX IP phones
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/userguide/P567_BK_UB293500_00_userguide-8961-9951-9971-10_0/P567_BK_UB293500_00_userguide-8961-9951-9971-10_0_chapter_0100.html
"Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call."
HTH
Manish

Old AC hunt groups vs. post CCM4.X line groups

This is old gripe I have with CCM 4.X and I want to know what others think about it.
From very early versions CCM has had the AC hunt groups that had the neat feature of being able to specify AC usernames and line #s as hunt group members as well as DNs as hunt group members. You could mix and match for robust scenarios.
Starting with version 4.0 line group/hunt list/hunt pilot was introduced. Also the "busy trigger" for DNs was introduced.
The new LG/HL/HP model introduced a much better feature set for hunting. It also observes the "busy trigger" such that if a person is on a single phone call and his/her DN is configured with a busy trigger of 2, the call will still hunt to that user.
Problem 1: The old AC hunt group does not observe the busy trigger. So if I have a DN with a busy trigger of 6 for a switchboard person, the AC based hunt group will consider that line busy and hunt past it with only 1 call on the line.
Problem 2:The new model of LG/HL/HP DOES observes the busy trigger but does not offer the flexability of adding AC user and line # as a line group member.
Conclusion: Each model has features the other needs. This should be reconciled.
Thoughts?

Same thing happened to me with a cataylst driver on my laptop. Hangs forever. I had just updated my system about a day before I applied this update, and the kernel upgrade definitely wasn't the culprit. I get a console login on my laptop, but whenever I startx it'll just hang forever and not respond to any input other than holding down the power button. Everything was working fine with the kernel, but then the last update, which included
*libxcb
*xcb-proto
*xcb-util
*mlocate
*libx11
*xorg-server
*xf86-input-evdev
*flac
*hal-info
Shared between my two systems (one of which is my desktop, with a nvidia graphics chip and the nvidia proprietary drivers).
I tried downgrading x-server and all the libs that were related to X, but that only broke dbus.
I'm afraid to reboot my desktop now...
Last edited by Subject-17 (2009-08-02 09:01:18)

CCM 4.2 and Hunt Group pickup

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