CCM and CMC suddenly disagree about a specific server's state
Hello,
My version is XI R2 SP1, with 3 windows hosts :
H1 for CMS
H2 for tomcat
H3 for all other servers, like report and job servers
My platform works mainly properly, but from time to time, CMC shows the webi report servers as red.
It becomes impossible to view reports thru infoview ("could not initialize report engine server (Error RWI 00226) (error : INF)")
Yet, CCM and windows service manager on H3 still say that this service is up.
Each time this happen, event viewer on H1 shows this warning : "Unable to contact server H3.Web_IntelligenceReportServer.webiserver to change its enabled status. Please restart it."
I haven't seen any other message at the same time elsewhere.
It looks like as if the CMS suddenly lost the real state of this server.
Starting it again thru CMC is also impossible : it says "service has already the state requested", which is true... But CMC still shows it as red.
The only way to solve this is to stop/start the service thru CCM.
It always works, but it's a manual operation, and I would like to fix this so that user never have "INF" errors...
Has anybody an idea ?
Thanks
Hi Francois,
i saw this behavior also a few times. Mainly on Platforms with an very old SP status like yours (SP1). The latest SP for XIR2 is SP5.
Maybe you try to upgrade to SP5 on your dev. environment first to check if all still works and your Problem is also solved.
Regards
-Seb.
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