CCM QUERIES

Hi All,
We are running on SRM 4.0(Classic Scenario).We are starting with the CCM 2.0 configuration now.We have installed both CAT & CSE on the same client as SRM.Regarding the initial configuration,I wanted some clarifications to my queries:-
1> The config guides say that the Catalog Schema should be in CSV format.What is CSV format?
2> Currently we just have seperate image files(JPEG format).Will the product data need to be uploaded from SRM to CAT through XI?And ,If so,How are the images and product data synchronised??
Thanks & Regards,
Disha.

Hi Disha,
1> CSV format is a flat file format with ";" or "|" as a separator.
These files can be generated from Microsoft Excell.
The detail of this format is available here <a href="http://help.sap.com/saphelp_srm50/helpdata/en/e1/eddebb4b63453cbf209027e0816b8c/content.htm">CSV 2.0 detail</a>
2> You installed CAT and CSE on the same client, so XI is only required if you want to upload files in XML format. If you only want to use CSV format, XI is not required.
Concerning images, it is not part of the upload in CCM. You have to include in your ulploaded files the URL to the images (complete or relative if you've maintain the Mime- path parameter on the catalog schema). The images and mime files are to be published manually on a web server to be accessible in CSE.
Regards.
Vadim

Similar Messages

Queries regarding CCMS monitoring setup

Hi All,
We have configured the CCMS alert monitoring setup for our system and thatu2019s running fine.
We have some queries:
Is it possible to get the availability of the physical server (windows) using CCMS ping?
We have configured it on high availability server and registered the SAPCCM4x and CCMSPING agent to both nodes but facing issue with file system usage monitoring, we are not getting the data for virtual drive, Example: we are getting the data for only 3 drives C, D, S but we are not getting data for other drive like G, Z, F..
We have checked also the ST06 for the file system there also we are getting the same data.
Please suggest
Regards,
Harish

Dear Mansoor
Since your questions are more related to configuration, I would suggest to go through the attached document especially the topics "Email Infrastructure" "Workflow" (defining routing logic for emails) and "Chat infrastructure. Here you will find information alongwith screenshots.

Queries on CCM and SUS?

Hi friends
Please let me know the following queries:
Is the report BBP_CCM_TRANSFER_CATALOG transferred from EBP to CCM via XI or without XI.
How is the tcode BBP_SP_SUPP_INI used to replicated vendors from EBP to SUS via XI or without XI.
if we are going for MM-XI-CCM. What info can be transfered and how it is transfered.
Thanks & Regards
Vinny Novice

Hi,
BBP_CCM_TRANSFER_CATALOG: XI is required
EBP-SUS : XI is required
MM-XI-CCM: Info Records and contract can be transfered. Transaction MECCM
Regards,
Masa

Using wildcards in CCM 2.0 search

Hi experts
we're using SRM 5.0 (SRM 5.5 Server) with CCM 2.0.
Is it possible to use wildcards in catalog search?
Are there any documents about wildcards in CCM ?
Regards.
Sven

Hi
Yes TREX is mandatory for CCM2.0 (written in the master guide). Please restart the TREX server and retry, if this does not in your case.
I guess, There are two wildcard characters:
? stands for a single character
stands for a sequence of any combination characters of any length.
Related links ->
CCM 2.0 Simple search on CSE does not show any result
Re: Cross catalog search doesn't work for CCM 2.0
Re: Search function for Catalogue CCM 1.0 SRM version 4
CCM view rules - based on wild cards?
Re: Is TREX required for CCM 2.0 search?
Hope this answers your queries. Do let me know.
Regards
- Atul

Configuring CCMS Alerts in Sol Man 4.0 CUA System

Hi
Can anybody forward me some documents on how to add systems for CCMS Alerts on SolMan 4.0 System which is being used a CUA
Especially, i need a document on the RZ20, RZ21, SCOT and SDCC TCodes during this process
Immediate help would be greatly appreciated
Kalyan Jonna
[email protected]

Hi,
Check this note
763561 - Service Data Control Center (SDCCN) - FAQ Solve all your queries.
You have more here.
861753 - LAW: Replacing SDCC with SDCCN
Hope this will solve your problem.
Feel free to revert back.
--Ragu

Query regarding CCMS alert in XI

Hi XI gurus,
We have some queries regarding the CCMS alert configuration in XI server. We are planing to implement CCMS alerts for Message failure in IE, Adapter Engine, Queue Block, etc.
Can anyone please let us know what exactly should be done by BASIS team and XI(Dev/Support) team.
Thanks
Suganya.

I have not done this but was implemented in my projects
I am providing some links which you can use with help of BASIS
http://csc-studentweb.lr.edu/swp/Berg/Conferences/SAP_NW2008_and_Admin_2008/ADMIN/Track4/Track4_session2.pdf
http://sap.ittoolbox.com/groups/technical-functional/sap-basis/ccms-custom-configuration-771913
Configuring Alert management (ALM)
You should basically aim at configuring SOLMAN as your central alert cerver so that you will receive alerts from DEV QA PROD boxes of PI , ABAP in one system , no need to configure alerts separately
Regards
Ninad

Monitoring Related Queries - BPIM

Dear All,
We are planning to implement Business Process & Inteface Monitoring - first phase mainly involving application specific mointoring and interface monitoring. I have few queries on the same. Would be great if you can help in same:
1) Our present DB is about 35TB. If we implement BPMon in SolMan then how we can make sure that performance of monitored systems like ECC, SRM, etc are not impacted while data collection by local CCMS and then passed to SolMan Cental CCMS. There could be possibility of thousands of open sales order globally at various loc. so that data when collected should have some impact on system performance.
2) What are the Best Practices & recommendation on BPMon side, specifically for cross application monitoring like ABAP Dumps, Update Errors and Batch Files. I have links for SAP Standard slides so please dont share those one from mkt place.
3) Any strategic document from your side to show how it was proposed /implemented in some project/clients with real time examples as that will give more clarity.
4) Escalation Mgmt / Corrective Measure procedure - Any standard facility available for escalation management. Also we are looking for some task assignment kind of feature where alerts action can be assigned to various project team members by process experts for needful, etc.
Thanks in advance.
SM

Hello Suchit,
1. There is no guarantee that the collector will not influence the performance, however they are written in a way which should not drastically affect the system. If you are in doubt I would suggest running a chosen TBI report (in ST13), which more or less illustrates the data collector and tracing results (especially performance trace).
2. If you have SAP slides you should be able to find best practices, I believe that the goal of BPMon is to monitor application/process specific errors. That's why also for example ABAP dumps monitor has a selection on what is dumping, so you could search only among errors belonging to your process. In my case we created a separate BP calles cross-process monitoring and we monitor there things that are critical but not possible to assign just to one process.
3. The only "strategic" document is a technical documentation of BPMon, as SAP will not identify your critical business processes and tell you how to monitor them (at least not for free ).
4. That depends what kind of tool you are using for the incident management. You can utilize email notifications if you don't have a specific tools, otherwise you might consider building your own BAPi to support your IM tool.
BR
Jolanta

Problem with the mail generation for the CCMS alert

HI ,
I have created CCMS alert for the RFCdestination in the system and is working fine, and now i would like to configure mail for the same alert for that i have did the following
1.copied the method CCMS_ONALERT_EMAIL_v2 in RZ21 and created the new method .
2. And then assigned the same in the CCMS alert in the autoreaction tab.
But still iam unable to generate mails.Mail configutation is ok and am able send mails to external addresses.
Can any one please let me know if iam missing anything and guide me .
Any help is appreciated

Hi Vamsi,
Please check below thread and go through suggested documentation.
Automatic Email for CCMS Alerts
Revert for any queries.
Regards,
Rajesh

Configuring HP-Openview to monitor alerts of CCMS in SAP system via SOLMAN

Hi All,
I need to configure CCMS in SOLMAN and then monitor the same alerts via HP-Openview because thats what is used in my company to monitor alerts.I have a few queries regarding the same:
1. Is it possible to configure CCMS in SOLMAN and then monitor the same alerts via HP-Openview.
2. How actually does HP-Openview work regarding picking up monitoring data from CCMS in SAP.
3. Does it work like CCMS would be generating logs of the alerts and stored some where and we could congigure HP-OV to look for a keyword in the logfile by giving HP-OV the path of that logfile and as soon as it comes across that keyword it would generate an alert.
4. Do we need any addon to be downloaded ( also want to know whether its free or cost is involved) and configured in SAP under CCMS that would help Hp-OV to detect alerts.
Regards,
Ashish Robinson
SAP BASIS TEAM

i think so.. i have seen somewhere..
I will get back to you on this.

Queries in SRM

Hi All,
1.Can I build queries in SRM on CCM tables.
2.I'm using users_gen to assign user to root org from the option ' copy user and employee data from template',further giving org unit ID and selecting the user id,do I need to assign the user again in org unit ppoma_bbp explicitly or it gets assigned the moment I follow the above procedure,please clarify me.
Thanks and Regards,
Sathya kumar.

Hi,
1.Yes.For more deatils refer the foll thread:
Re: Catalog tables and CCM?
2.Assigning users to the Org structure to the USERS_GEN is the only way of User assigment.
BR,
Disha.
Pls reward points for useful answers.

Information on how to run SQL queries on the CUCM itself please

Good Day All,
I need to run an sql query on the CUCM to list all of my directory numbers, their partition, and their external mask values.
I came across this excerpt below earlier so I have a bit of an idea how to do it but iw would be great to see some other examples of sql queries.
Any assistance is most appreciated.
Also, is there a document somewhere to tell me how to run these queries?
Thanks in advance
Regards
Amanda
Currently Being Moderated
05/04/2011 5:18 AM (in response to Joshua Royle)
Re: Is there a way of pulling a report off CM showing all phones that have diverts on?
Try if running this SQL query from the CLI helps you, it should list all DN's that have CFA enabled to VM or a DN:
run sql select dnorpattern,cfadestination,cfavoicemailenabled from CallForwardDynamic c, numplan n where c.fknumplan = n.pkid and (cfadestination != '' or cfavoicemailenabled ='t')

Hi Amanda
Basically it's standard SQL, so it wouldn't hurt to google 'informix select statements' and do a little reading to get the basics. There are millions of permutations of queries so it's a matter of understanding the syntax, and then applying that to the database in question. The only difference when running commands from the CLI are that:
- You prefix the standard informix SQL statement with 'run sql'
- You don't get any help from CUCM with the syntax, so you might be well advised to use something that understands SQL a little and colorises it as you type, and then paste the resulting commands into the CUCM SSH window. I use a text editor named JEdit, if you create a text file and save it as a file ending in .sql it will highlight your syntax.
- Other programs are available that do reasonable syntax highlighting (e.q. SquirrelSQL) that are designed for querying the DB directly, but you can't actually query directly against the DB for security reasons. You'd still have to copy/paste the commands.
Now... to understand the DB you'll need a reference describing all the tables etc. This is here:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html
Pick your version of CUCM and download the 'Data Definition' document.
A few notes on the command:
run sql : is just the CLI command that tells the shell to run the following text as SQL.
select : the SQL command to retrieve data
dnorpattern,cfadestination,cfavoicemailenabled : the column names to retrieve
callforwarddynamic c, numplan n : the names of two tables, and the abbreviations you want to refer to them as
where c.fknumplan = n.pkid : this tells SQL to return values from the two tables where these fields match up. In the data definition you'll see notes that c.fknumplan (i.e. the fknumplan column in the callforwarddynamic table, as noted by the c. prefix) refers to the PKID column in the numplan field. This is a very standard type of join in the CCM DB.
and (cfadestination != '' or cfavoicemailenabled ='t') : another clause, basically in this query we want to see only rows where cfadestination isn't blank or cfavoicefmailenabled is set to 't' for true).
Most tables are linked in one of two ways in this database:
- a column prefixed 'fk' refers to the pkid field (there is always only one pkid field per table) in the table following the 'fk' prefix. E.g. above fknumplan refers to the numplan table, pkid field. fkdevice would refer to the device table, pkid field.
- a column prefiex 'tk' refers usually to an enum table which is prefixed with 'type'. This is a table that maps the number value in the 'tk' field to a string. An example would be tkmodel - this represents the phone physical model type (e.g. 7962), and maps to a table called typemodel, and the 'enum' column in that table.
Regards
Aaron HarrisonPrincipal Engineer at Logicalis UK
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CCMS Alerting

Hi,
We are implementing Monitoring of XI and ECC components through CCMS. Basically we configured CCMS to receive Alerts from XI. But the problem is, if i produce a MAPPING ERROR in 20 interfaces it produces 1 alert and not 20 Alerts.
Is there anyway the number of Alerts in CCMS can be same as the number of Errors that occured.
Thanks,
Karthik

Hello Karthik,
Kindly visit this url http://service.sap.com/systemmanagement in that you click System Monitoring and Alert Management on left hand pane. Below this you go to Media library. You can find documentation on how to configure CCMS for alerting.
I hope this will help you to resolve your queries.
Thanks & Regards
Vivek

Reporting and Report tools for CCM

Can anyone point me in the right direction or give me some suggestions on reporting in CCM. To be a little more specific; for example if a few users complain they are tryin to make outbound calls, and getting a busy signal, is there any reporting tool that I can use to pinpoint the problem or eventually be able to say, hey we need another phone line, etc...
Also. User calls can complains that the calls they are making lack in quality, how do I report on this or research?

In order to determine if there are any records in the Structured Query Language (SQL) database, complete these steps:
Choose Start > Programs > SQL > Enterprise Manager > Microsoft SQL Servers > SQL Server Group.
Choose Publisher Server > Databases.
Choose CDR > Tables. Right-click the CallDetailRecord table.
Choose Open Table > Return All Rows. Determine if there are any records.
If many records appear, complete this procedure to remove records from ART:
Choose Programs > SQL Server > Query Analyzer. Log in and choose ART database.
Run these queries:
delete from Tbl_Load_History
delete from Tbl_Dump_PkID
delete from Tbl_Error_Id_Map
delete from Tbl_Billing_Data
delete from Tbl_Billing_Error
delete from Tbl_Dump_CallDetailRecord
delete from Tbl_Dump_CallDetailRecordDiagnostic
This forces ART to get all the old CDRs into ART in the next scheduled loading time. By default, CDR data is loaded every day from midnight to 5 a.m.
Restart the CDR Insert and DBL Monitor Services from CCM Administration > Application >Cisco CCM Serviceability >Tools > Control Center.
Refer to the How can I manually purge the ART database? section of CallManager Issue Resolution with CDR and ART FAQ for more information.
Note: Information deletes from the ART database but not from the CDR.
Note: If you do not see any records, there are no CDR entries for that time and date range. Determine if conditions are met for CDR generation. CDR records are generated in these circumstances:
The service parameters CdrEnabled and CallDiagnosticsEnabled are set to True.
The call is established and has a talk duration greater than 0.
The call fails and has a cause code that reflects the error.
In order to set the service parameters, choose Service > Service Parameters, and make sure that the service parameters CdrEnabled and CallDiagnosticsEnabled are set to True in all of the Cisco CallManager servers, both publisher and subscriber.

AXL RIS queries encounter timeout

I found something interesting today that caused me to scratch my head. I have 3 AXL queries of which two work fine. The first two query into the CallManager config database (via the DBL.dll layer) and return the expected results just fine (<executeSQLQuery>). The last query attempts to get unregistered phone status information from the RIS (<SelectCmDevice>) and fails with a timeout. The AXL trace files do not even show that the RIS request was received by the server. I've verified that the syntax works against other 4.1(3) CCM publishers, but this particular one failed (version 4.1(3)SR2+ES62). What would cause such a timeout? What do I investigate next in order to figure this out? Should I look at the RIS trace files and if so what should I look for? Thanks in advance.

Wrong forum maybe? If so, my apologies.

Package processing in CCM (AUTH_UPDATE batch-job)

Hello all
We're using CCM 2.0 with SP03. We send CatalogueUpdateNotification_in messages (in XML format) to our XI and route it 1:1 to our CCM system. There it is processed by an async started AUTH_UPDATE batch-job. This job finally processes our catalog items.
As log as this batch-job runs the concerned catalog being updated is locked for other updates. And this is what causes us some head aches!
We send XML messages containing up to 2000 catalog items. This makes the batch job run quite long (up to 1.5h). Now, when we have more than 2000 updates to send to our catalog, we split it up into packages with up to 2000 items each.
Each package being sent from XI to CCM creates such a AUTH_UPDATE batch-job. The 1st starting is able to lock the catalog but this way of course also blocks processing of all other packages.
Every single minute the next (waiting / blocked) package tries to lock the catalog itself before it can be processed. This ensures parallel update processings but the other way around it also causes to fall into a timeout after lets say ca. 30 retries.
From XI point of view the timedout out package(s) sent to CCM were successfully processed... means: not restartable!
In CCM I can't find a way trying to re-process such a timedout package.
Re-generating the same package from the source system is not an option for us as well... it takes to much efforts.
Is there a way to change the wait time between retrying to lock the catalog?
OR
Is there a way to ensure that only 1 AUTH_UPDATE batch-job is started at the same time?
Thanks for some ideas to solve this.
Renaud

Hi
Please go through the SAP OSS Notes and pointers as well ->
Note 908054 - CCM 2.0 SP03 on Netweaver 04s SP Stack 06
Note 1002775 - Asynchronous deletion of old version after publication
Note 955096 - Rule condition (Not Equal with Not Valuated) in the view
Note 887328 - CCM20 - modifications for /CCM/VERIFY_CATALOG
Note 865138 - CCM20SP0 upload overview message "Category not found"
Note 873340 - Problems with BMECat mapping after patching XI
Note 864313 - Input help for mass editor
Related links ->
Re: Transfer Contract Data to CCM
Re: CCM CSE_ENRICHMENT BAdI debuging
Incase this does not help, please raise a customer OSS Message with SAP as well for faster resolution of your queries.
Do let me know. Hope this will help.
Regards
- Atul

CCM QUERIES

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