CCME hunting and voicemail from external pstn

Question

Hi,
I have setup a small hunt group with 2 extensions 300, 301
ephone-hunt 1 sequential
pilot 700
list 300, 302
final 300
preference 0 secondary 7
timeout 10, 10
I have voicemail setup on extension 300
This works fine internal for voicemail when I dial the pilot number I get the voicemail of extenstion 300
When I apply an external DDI\pstn number using secondary number to the huntgroup it does not connect to the voicemail that I have setup on extenstion 300.
ephone-hunt 1 sequential
pilot 700 secondary xxxxxxxxxx
list 300, 302
final 300
preference 0 secondary 7
timeout 10, 10
Is there any way I can get this huntgroup to connect to voicemail from the pilot number on external number
Thanks in advance

Answer 1

Hi Conor,
I think the problem here is that the VM system sees the Hunt Pilot # rather than 300 once the call hits VM.
Can you try setting up the Pilot# xxxxxxxxxx as an Alternate Extension under 300?
It is possible to have up to two numbers in the same Cisco Unity Express (CUE) User profile. Configure the first number as the Cisco Unity Express User Primary Extension, and the other number as the Primary E.164 number. However, only two Cisco Unified Communications Manager Express extensions are allowed to share the same mailbox in the Cisco Unity Express voicemail.
From this good Q&A doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_qanda_item09186a0080875c6f.shtml#q12
Place one ext in the primary ext field, and the other in the E.164 field
phonenumber - Specifies a number or extension for this user. No spaces or dashes are allowed.
phonenumberE164 - Specifies a telephone number with area code for this user. No spaces or dashes are allowed.
Example:
se-10-0-0-0(config)# username user3 create
se-10-0-0-0(config)# username user3 phonenumber 50180 (in your case 300)
se-10-0-0-0(config)# username user3 phonenumberE164 13335550180 (in your case
xxxxxxxxxx)
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_chapter09186a00803ef7a7.html
Hope this helps!
Rob