CCMS Alert Management

Hi guys,
I'm using a central CCMS system (based on Solution Manager - WAS 7.0) to monitor a lot of productive instance.
I've also implemented note 746193 to trigger "green" alert when an odd situation recovers. However I'd like to find a way to reset the red/yellow alert previously raised. In this way I could easly understand whats going on and which are the alerts really open and to be analysed.
I've read a lot of documentation find out some function modules which could be useful, but have no idea on how to proceed... Is there anyone who can help???
Thanks to all.

Hello,
There is some information about confirming alerts.
Once an alert is confirmed it should disappear. I think it is possible to auto-confirm alerts after a certain amount of time.
Darryl

Similar Messages

Fwding Alert in CCMS to Alert Management???

Hi,
I'm trying to fwd the alerts coming in CCMS to Alert Management System. Both are in the same machine.I follwed the steps given in the SAp help.But i did not get the result. I was not able to do one step which tells us to
"Specify RFC Destination in SALRT1 in Client 0 of CEN...."
When i try to specify it comes as not modifiable in client 000.
Please do help me out in solving it...
waiting eagerly 4 a soln,
Sundararamaprasad.

Hi Sushumna,
I'm specifically talking about CCMS alert management for XI.
The link where i came across
"Specify RFC Destination in SALRT1 in Client 0 of CEN...."
is http://help.sap.com/saphelp_nw2004s/helpdata/en/e3/bf3b7a8ccb8040b638ff732c551aeb/frameset.htm
it is "Forwarding Alerts to Alert Management (ALM)" document.
In that under the heading "Setting Up a Destination Between the Central Monitoring System and the Alert Management Framework" third point.
I think this will be of some use to help me out.
waiting eagerly for a solution,
Sundararamaprasad.

I want all ccms alerts come into my solution manager

Hello,
I want to monitor all the ccms alerts in all the systems from my solution manager.
We are using solmon (4.0) SP 14.
We are using ECC6, all systems in the landscape should configure to solmon
Like if any backgroind job fails it should come to somon alert inbox,if it coming near to any threshold i should get a alert in solmon alert in box,what ever it shows yellow or red ccms it should come to solmon
please help me in doing this
Regards
Mahesh

Mahesh,
That is possible with solution manager. You need to define system landscape and setup the system monitoring, central system administration.
Please check transactions codes SMSY, DSWP and SDCCN.
http://help.sap.com/saphelp_nw04/helpdata/en/02/5ec13690581b20e10000009b38f839/frameset.htm
http://service.sap.com/rkt-solman
Hope this helps.
Manoj Chintawar
Edited by: Manoj Chintawar on Mar 17, 2009 8:29 AM

CCMS alert through Solution Manager

Hi,
Is anyone can tell me how to setup CCMS alert through Solution manager for R/3 system landscape
how many step are req.
This means that system alerts which occur in the local CCMS, are passed to the SAP Solution Manager via RFC connections between the SAP Solution Manager and the satellites. The system shows these alerts in a graphic or in Sessions.
I would like to handle the alerts, without having to go to the local CCMS of the satellite systems.
I will really appriciated for step by step procedure...
Thanks in Advanced

Details of all documents and sims are avalible related to your question @
http://service.sap.com/rkt
Good luck,
Krishna

Query regarding CCMS alert in XI

Hi XI gurus,
We have some queries regarding the CCMS alert configuration in XI server. We are planing to implement CCMS alerts for Message failure in IE, Adapter Engine, Queue Block, etc.
Can anyone please let us know what exactly should be done by BASIS team and XI(Dev/Support) team.
Thanks
Suganya.

I have not done this but was implemented in my projects
I am providing some links which you can use with help of BASIS
http://csc-studentweb.lr.edu/swp/Berg/Conferences/SAP_NW2008_and_Admin_2008/ADMIN/Track4/Track4_session2.pdf
http://sap.ittoolbox.com/groups/technical-functional/sap-basis/ccms-custom-configuration-771913
Configuring Alert management (ALM)
You should basically aim at configuring SOLMAN as your central alert cerver so that you will receive alerts from DEV QA PROD boxes of PI , ABAP in one system , no need to configure alerts separately
Regards
Ninad

What is ALERT Management.how to use it?

what is ALERT Management. what is it's use.how to do ALERT Management?

HI
Alerts within XI give us a simple way to monitor only those errors that we want to and send alert messages to different people depending on the alert category.
Alert configuration is used to have the system inform you of errors during message processing.
By using the Alert Framework, central monitoring can be provided with all errors reported during message processing in ABAP and Java. This enables an improved reaction to such errors in both the ABAP runtime and the Java-based Adapter Engine. For this purpose, the Alert Framework is provided with rules based on certain events and on information from the header of the message protocol. These rules determine whether alerts are send or not.
Alert Configuration:
1) An Alert is a notification informing its recipients that a critical or very important situation has arisen. The
situation is as severe that an action must be taken immediately in order to resolve the situation. The
system recognizes the situation and sends the Alert.
2) We use the Alert Configuration to have the system inform you of errors during message processing. we
can receive the Alert by e-mail, fax, or SMS.
3) To configure your Alerts, proceed as follows:
a) Create the Alert Categories that we want to use in our Alert Rules.
b) Create the Alert Rules in which we want to use our Alert Categories
4) An Alert is an instance of an Alert Category
5) Alert Categories can be defined by applications or customers using the Alert Category definition
environment, which is accessed in Transaction Code ALRTCATDEF
6) The Structure of Alert Category is defiened by the following
a) Technical key (language-independent) for identification purposes
b) Description (language-dependent)
c) Classification
d) Priority
e) Maximum number of deliveries. (This applies to delivery to a destination other than the alert
inbox.)
f) Expiry time (in minutes) after which the alert is deleted
g) Escalation recipient to whom the alert is sent if it is not confirmed by any of its recipients
h) Tolerance time before escalation
i) Short text, long text, and title
The title is used as mail title, fax subject, and alert title in the inbox. The long text is used as
mail/fax body and the long text view in the inbox. The short text is used for pager and SMS.
j) Container for variable definition if variables are to be used in the texts, or for other application-
specific attributes
k) Subsequent activities in the form of URLs
pleae refer the following links for furtehr infromation
http://help.sap.com/saphelp_nw04/helpdata/en/49/cbfb40f17af66fe10000000a1550b0/frameset.htm -
Alert
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
/people/michal.krawczyk2/blog/2007/04/26/xipi-throwing-generic-exceptions-from-any-type-of-mapping
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step - Alert Configuration
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide - Trouble shoot alert config
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1 -- ccms alerts u2013 1
/people/aravindh.prasanna/blog/2005/12/24/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-2 -- ccms alerts u2013 2
/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3 -- ccms alerts --- 3
Alerts with variables from the messages payload (XI) - UPDATED -
/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated
http://help.sap.com/saphelp_nw04/helpdata/en/49/cbfb40f17af66fe10000000a1550b0/frameset.htm
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step - Alert Configuration by Micheal
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
/people/michal.krawczyk2/blog/2007/04/26/xipi-throwing-generic-exceptions-from-any-type-of-mapping
I hope at the end of this you may get some knowledge on Alerts.
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step XI:Alerts step-by-step. (fundamental Basic)
/people/sap.user72/blog/2005/11/24/xi-configuring-ccms-monitoring-for-xi-part-i CCMS Monitoring for XI. (CCMS monitoring for XI is enough later
we configure to Adapter Engine).
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1 Configuring scenario specific E-mail alerts in XI-CCMS: Part-1
(This is Important)
/people/aravindh.prasanna/blog/2005/12/24/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-2 Configuring scenario specific E-mail alerts in XI-CCMS: Part-2
/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3 Configuring scenario specific E-mail alerts in XI-CCMS: Part 3
/people/federico.babelis2/blog/2006/05/03/solution-manager-cen-and-alerting-configuration-guide-for-dummies Solution Manager CEN and Alerting configuration (Advanced)
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide - Trouble shoot alert config
Alerts with variables from the messages payload (XI) - UPDATED -
Alert configuration
http://help.sap.com/saphelp_nw04/helpdata/en/80/942f3ffed33d67e10000000a114084/frameset.htm
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide
Calling alerts from UDF
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
Email Alerts
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1
Alert Delivery
/people/matt.kangas/blog/2006/06/27/personalized-alert-delivery
Transport the alerts
http://help.sap.com/saphelp_nw04/helpdata/en/a6/5a94413aaad960e10000000a1550b0/frameset.htm
XI: Alerts - Step by step
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
http://help.sap.com/saphelp_nw04s/helpdata/en/d0/d4b54020c6792ae10000000a155106/frameset.htm
Triggering by Calling a Function Module Directly.
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
Alerts with variables from the messages payload (XI) u2013 UPDATED
/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated
Simple Steps to Get Descriptive Alerts from BPM in XI
/people/community.user/blog/2006/10/16/simple-steps-to-get-descriptive-alerts-from-bpm-in-xi
Triggering XI Alerts from a User Defined Function
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
Throwing Smart Exceptions in XI Graphical Mapping
/people/alessandro.guarneri/blog/2006/01/26/throwing-smart-exceptions-in-xi-graphical-mapping
cheers
reward poins if found useful

Process monitoring (PMI, Alert Management, Acknowledgments, ...)

Hi, at the moment I face an interesting monitoring requirement. See below. I hope you experts can help me out? Many thanks for all your feedback
REQUIREMENT
<u>Users want to view the status of the message as it flows through the Sender, Hub(s) and Receiver(s).</u>
     Preferably without opening any other applications (nice-to-have)
                 1 central (monitoring) application
     Drill-down to the state of the message in the process pipeline (nice-to-have)
     Preferably near realtime (nice-to-have)
     Solution must be as generic and cheap/easy as possible, meaning costs:benefits effective. Pretty obvious, we don't want huge developments...
BACKGROUND
<u>SAP and non-SAP applications are involved in message exchange.
Only SOAP, IDoc and XI Adapters are used.
SAP PI, version 7.00, is the message Hub (1 Integration Server + Central AE).</u>
POSSIBLE SOLUTIONS
<u>PMI (end-2-end monitoring in RWB, package SPI) seems the most promising (http://help.sap.com/saphelp_nw2004s/helpdata/en/a8/a81b0b6473cb49bc34effad6eab13b/content.htm) .
</u>
     Only covers PMI-enabled SAP-components (IE, ALE, AF, Java?),
     <i>What about non-SAP applications?</i> It looks complicated, and there is no documented API.
     User-unfriendly GUI (via the RWB), although it is centrally located
     <i>Is drilling down into a message possible?</i> For example going to an IDoc in a backend system as with BD87.
     Not really realtime (a lot of jobs required: agents, aggregation)
<u>Alert Management (http://help.sap.com/saphelp_nw2004s/helpdata/en/3f/81023cfa699508e10000000a11402f/content.htm )</u>
     Usually reserved for error situations.
     Alerts can be raised easily by other applications (especially ABAP)
          ccBPM can be used (only for the XI part of the message exchange)
          OR the pipeline definition can be enhanced. <i>Has anyone experience with this?</i> Implementing a ZCL_PLSRV* class plus modifying the SXMSPIPEEL, SXMSPLSRV, etc. tables.
     Aggregating Alerts that all refer to 1 message exchange (1 process) is difficult.          <i>Has anyone experience with this?</i>
Drill down to the actual message not possible, must use other tools
<u>Acknowledgements (especially application acks)</u>     SOAP (and other AF) Adapters cant handle app acks.
          This might be bypassed by providing a generic (web)service that accepts messages that can be routed via the <pipeline>_BACK to the original message (comparable to the ALEAUD IDoc). <i>Has anyone done this before?</i>          For Senders using the SOAP Adapter the message header could be enhanced to request app acks (pos/neg). <i>Can this be done via a Java Module?</i> Or the IS pipeline definition could be enhanced later on. <i>Has anyone experience with this?</i> Implementing a ZCL_PLSRV* class plus modifying the SXMSPIPEEL, SXMSPLSRV, etc. tables.
     Standard acks are linked to the sending message, but usually dont give very helpful information.     <i>Where can this be enhanced?</i> For ALEAUD we can modify the IDoc processing (outbound/inbound).
     <i>When are acks (application and system, positive and negative) actually raised? Can this be configured/adapted anywhere?</i>
     Not 1 place wherefrom the message exchanges can be monitored, but in multiple Senders.
          Too bad, but it was a nice-to-have.
     Drill down only possible in Sender (probably), must use other tools
<u>CCMS</u>
     I dont see that CCMS can be enhanced to cover this requirement. <i>Anyone who has a different idea?</i> Feel free to post all your opinions, how exotic these may sound (initially).
<u> Other ...</u>
     Maybe I took a wrong turn somewhere. If you have a very elegant but different solution, please point me in that direction. Im quite curious

Hi,
as explined above Alerts are not only from ccBPM,
Actually alerts from SAP Alert management.
See the below links
Triggering XI Alerts from a User Defined Function - /people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
blogs for alerts
https://www.sdn.sap.com/irj/sdn/advancedsearch?query=alerts&cat=sdn_weblog
http://help.sap.com/saphelp_nw2004s/helpdata/en/2b/d925bf4b8a11d1894c0000e8323c4f/content.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/9c/34193cb4f5131de10000000a11405a/content.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/8a/3e2d4105f8d92be10000000a1550b0/content.htm
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step - Alert Configuration
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide - Trouble shoot alert config
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1 -- ccms alerts - 1
/people/aravindh.prasanna/blog/2005/12/24/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-2 -- ccms alerts -- 2
/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3 -- ccms alerts --- 3
Regards
Chilla

CCMS Alert Monitor (edit monitor-configuration.xml. ?)

Hi Friends
I'm trying to change the default polling time for the CCMS Alert Monitor, 5 minutes instead of 30 minutes.
In http://help.sap.com/saphelp_nwpi71/helpdata/en/e5/5d1741b393f26fe10000000a1550b0/content.htm you can read:
Accuracy
The default polling period for the monitor is 30 minutes. If you want to have shorter polling periods, you can change them in the SAP NetWeaver Administrator as follows:
1. Choose Availability and Performance Management ® Resource Monitoring ® Java System Reports (alias: /nwa/java-sys-reports).
2. Select an arbitrary Number of errors entry in the monitoring tree of the Adapter Engine (leaf node).
3. Choose Configuration in the right-hand pane.
4. Choose Edit in the dialog box that appears.
5. Change the polling period to 5 minutes, for instance.
6. Choose Save and wait until saving is finished (be patient, since this may take a while).
7. Choose Configuration Management ® Infrastructure Management ® Java Configuration Browser.
8. Choose apps ® sap.com ® com.sap.aii.af.app ® Monitoring Configurator ® monitor-configuration.xml.
9. In the xml file, change the polled-by-template period to the same value as above, for example, 5 minutes.
10. Save the modified xml file.
11. Choose Operations Management ® Infrastructure Management ® Start & Stop ® Java EE Services to restart the Monitoring service to apply the changes.
But in step 9, the xml file I've found in my PI 7.1 (SP6) is this:
<monitor-configuration>
<monitor-semantics />
<monitor-tree />
</monitor-configuration>
Also, there is no way to modify that file, you can only display it or download it.
can anyone tell me how to edit the file.
regards
raja

Hi Raja,
This is the same as doing the following:
You can locate the monitor-configuration.xml file in the SDA com.sap.aii.af.app.sda (inside META-INF folder). You can find this SDA in the install directory of PI installation. In this XML file please locate and edit the following tag:
<template-info template-name="SAP_XIJ2EE_RCRDS">
                        <polled-by-template period="30" unit="MINUTE">
                            <generating-resource
                                name="com.sap.aii.utilxi.rtcheck.mx.standard.XIJ2EEComponentMBean" type="APPLICATION"/>
                            <template-attribute-mapping>
                                <invoked-resource-method name="getMonitoringRecords"/>
                            </template-attribute-mapping>
                        </polled-by-template>
                    </template-info>
Change the above to the following *************
<template-info template-name="SAP_XIJ2EE_RCRDS">
                        <polled-by-template period="5" unit="MINUTE">
                            <generating-resource
                                name="com.sap.aii.utilxi.rtcheck.mx.standard.XIJ2EEComponentMBean" type="APPLICATION"/>
                            <template-attribute-mapping>
                                <invoked-resource-method name="getMonitoringRecords"/>
                            </template-attribute-mapping>
                        </polled-by-template>
                    </template-info>
The main change is the polled-by-template value from 30 mins to 5 mins as per your req ******
Construct back the SDA (you can search SDN for that) with this edited XML and then redeploy this SDA with the help of JSPM tool.
This will re-start the PI Server for the changes to come into effect.
I hope this helps.
PS: You can consult your BASIS consultant to locate this sda and re-deploy it on PI Server.
Regards, Gaurav.

What is CCMS alert?

hi
can anyone explain CCMS alert and how to trigger it for a scenario. is there any detailed document please send the link. thanks.
Balakrishnan

Hi Balakrishnan,
CCMS is SAP Computing Center Management System. RWB is smoothly integrated with CCMS and CCMS alerts can be viewed thro' the Runtime WorkBench.
First configure CCMS in XI System:-
/people/sap.user72/blog/2005/11/24/xi-configuring-ccms-monitoring-for-xi-part-i
For Monitoring in the CCMS:-
http://help.sap.com/saphelp_nw04/helpdata/en/4d/6272376d3bfa2be10000009b38f8cf/frameset.htm
Go thro' this link for configuration scenario:-
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1
I hope this helps.
Regards.
Praveen

CCMS Alert for J2EE in Solman

Hi All,
I need to set CCMS alert for J2EE monitoring in solman. Could any one help me in this regard. I guess for this we need to configure GRMG monitoring. Could anyone suggest how to do this.
Thanks & Regards,
Sundara.

Hello Sundara
You can setup CCMS for J2EE in the following ways
1. Setup system monitoring in DSWP as you do for ABAP systems
2. Installing and Registering sapccmsr agents
3. Availability Monitoing by GRMG Lite and GRMG
4. Setting up Central Autoreaction
5. E2E analysis (Solution Manager Diagonostic)
Four options are excellently elaborated in the following link
Setting Up your Central Monitoring [original link is broken]
and E2E
http://service.sap.com/diagnostics
If you face any problem in any of these, revert back
thanks
Bhudev

CCMS - Alert monitor configuration

Hi
We are configuring the CCMS Alert monitor for monitoring the R/3 systems. We are referring sap help and sap notes, but also we are looking for document which instructs the complete configuration, will be appreciated if share the same.
regards,
rajesh

Hi rajesh,
Have you checked the iTutor files in
http://service.sap.com/rkt --> SAP Solution Manager 4.0 --> Technology Consultants and System Administr
These are really good documents with step by step instuctions and screen
Thanks
Prince Jose

CCMS Alert for Stuck Queue

Hi
I want to setup alert for any ABAP Dump or any Failed XML Message.
Requirement is that it should come to me as an email like:
System:SID
Client:xxx
Text:a brief description of the Dump or XML message
I have setup CCMS and GRMG but I am receiving mails regarding GRMG Heartbeats only and not related to other CCMS alerts.
I have seen the weblogs available in the SDN.
Thanks in advance

Hello Sundara
You can setup CCMS for J2EE in the following ways
1. Setup system monitoring in DSWP as you do for ABAP systems
2. Installing and Registering sapccmsr agents
3. Availability Monitoing by GRMG Lite and GRMG
4. Setting up Central Autoreaction
5. E2E analysis (Solution Manager Diagonostic)
Four options are excellently elaborated in the following link
Setting Up your Central Monitoring [original link is broken]
and E2E
http://service.sap.com/diagnostics
If you face any problem in any of these, revert back
thanks
Bhudev

Alert time in ALM( Alert Management)

Hi,
I have confiqured the CCMS ALM (Alert Management) and it is working fine. But only issue seems to be with the email .When I get the email I see the difference is the alert time is showing in CET. I am using the auto-reaction method ccms_send_alert_to_alm_ccms_container_v4.
There also I changed the time zone to PST. Still no use, I am getting the alerts only in CET time.
Could someone help me the resolve this issue? I should get the alert time in PST.
Another note, I had to change the time zone to PST as at the time of installation of solution manager the time zone was CET. Does this have any affect?
Thanks
Subramanyam Inumella

Hi Subramanyam,
I know it isn't the answer you want to hear but you are not alone. I am getting the same thing. I tried changing the time of the user who sends the e-mail, as well as the TIME_ZONE parameter. Please update if you find out. Thanks,
David

Unable to configure CCMS alerts

Hi All,
I'm trying to configure alerts in RZ20.
e.g. whenever there is an error in Mapping (EXCEPTION_DURING_EXECUTE), I can see the alerts in rz20, but I cannot trigger an alert to Alert Inbox.
I tried to follow the following weblog:
/people/sap.user72/blog/2005/03/03/alert-management--use-it-in-ccms-to-shorten-response-times-for-business-critical-situaltions
But it's not working.
Any help?
Regards,
Puloma.

Hi Puloma,
Please check these..
/people/sap.user72/blog/2005/11/24/xi-configuring-ccms-monitoring-for-xi-part-i
/people/dirk.jenrich/blog/2006/06/28/event-log-monitoring-using-ccms-agents
/people/sap.india5/blog/2005/12/06/xi-ccms-alert-monitoring-overview-and-features
http://help.sap.com/saphelp_nw2004s/helpdata/en/f0/04983c6e577546e10000000a11405a/frameset.htm
cheers,
Prashanth
P.S Please mark helpful answers

Business Importance of CCMS alerts and Early Watch Alerts configuration

Hi All,
I have to present to the management how will configuring CCMS alerts and EWA alerts impact the business and how will it help in maintaining our business and existing scenario through the same. Could some body provide me with the PPT presentations/links/ slides which would help me.
Points guarnateed for good help . Thanks ins advance.
Regards,
Somya Maheshwari

Hi Somya,
Actually if you are looking for business point of view you need to go for BPM which is more important from business perspective
and further now we have BPO dashboards too.
so customer will be more happy if you can configure bpm because then you can get the reports etc in workcenter and they can view the same in workcenter rather than just technical alerts in CCMS.
Because based upon my exp they want to go for proactive monitoring not just technical monitoring and later we come to know what happened without knowing the business impact actually.
Moreover in solman 7.1 its a wizard based approach to configure entire technical monitoring just go thru it.
this note might help you otherwise.
SAP note 897226 ('Monitoring TREX with CCMS")
and below links with ccms config
Monitoring your SAP NetWeaver Components
setup ccms
Setting Up your Central Monitoring
hope it helps further
regards
prakhar
Edited by: Prakhar Saxena on Feb 7, 2012 1:51 PM

CCMS Alert Management

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