CCMS & Problem Management

1. Referring to the CCMS (Client Centre Management System) and reviewing tcodes SCC4 and SE06 for client setting objects. As we know, the tcode SCC4 helps us to review the client setting on whether the objects are modifiable or not, controls on the 1st layer. As reviewing the tcode SE06 we can review the client setting on the 2nd layer. Basing on the client we are handling now, in their SE06 settings, the spaces are specified-cannot be modified. Now the question is, is there such a thing as-by specifying a certain value to enable all spaces to be set- cannot be modified? And when the client sets spaces cannot be modified to certain spaces what happens to the other spaces? Does it take on the setting in the 1st layer-SCC4?
2. Secondly is on Problem Management. If lets say the client outsourced its SAP support. Is there a Service Level Standard available? not to be confused with service level agreement.
Thanks and I truly appreciate the knowledge sharing from you guys!

Hello,
There is some information about confirming alerts.
Once an alert is confirmed it should disappear. I think it is possible to auto-confirm alerts after a certain amount of time.
Darryl

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Problem managing keys/certificates with SunPKCS11

Hi:
I am trying to create a small applet to manage certificates stored on a smart card using SunPKCS11. I can successfully import a key/certificate from a P12 file, however I have some problems managing keys and certificates that appears to be related.
First, creating a KeyStore entry creates one object with one alias. But reading the card from another application such as safesign, I see a public object with the chosen alias but the private key appears with no alias specified. if I import the whole certificate chain, only the certificate will have the chosen alias the others will have no defined alias.
Everything works ok, I can sign with the certificate on the card. But managing certificates and keys becomes incompatible with other applications, if multiple keys . Is there some way I can specify the alias so it will show for the private object?
Secondly, I cannot get the installed certificate from my java application without authenticating. Other applications can read the certificate, authentication is required only to access the private object.
I see further that if I delete the private object with safesign but let the certificates remain, I no longer get any certificates or keys when listing from SunPKCS11, while safesign still lists the certificates. Also, I can't access the card read only to list certificates.
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Thanks, Erik

i came up with the same problem. Can you tell me your way to deal with it ?
thanks!
[email protected]

Problem managing apps

In iTunes 11.0.4.4, I have a problem managing apps of my two devices (iPad and iPhone).
In the iTunes menu, the Apps didn't show up in the left part of the box (iPad->Apps). In the right part, when I delete or move Apps and then synchronise the device, the Apps didn't disappear into the device.

- You can only delete apps that were installed on the iPod. If the app came with the iPod/iOS then there is no X and you can't delete the app.
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Create custom problem management template

Hi experts
I am mainly SCOM Admin and working on SCSM from last one year . I have pretty good experience in configuring SCSM using the standard default template/configurations available out of the box . Recently I have being asked to create a new template/form for
problem management . I haven't done authoring in my life and is looking for some good documentation or video for authoring in SCSM , or if some can provide me a template/form which they created so that I can open and learn ..

Hi,
Here are some SCSM authoring resources for you.
http://technet.microsoft.com/en-us/library/hh542404.aspx
http://technet.microsoft.com/en-us/library/hh495563.aspx
http://www.authoringfriday.com/
My Blog | www.buchatech.com | www.systemcenterportal.com
If you found this post helpful, please give it a "Helpful" vote. If it answered your question, remember to mark it as an "Answer". This posting is provided "AS IS" with no warranties and confers no rights! Always test ANY suggestion
in a test environment before implementing!

Communication Channel Monitoring using CCMS/Solution manager

Hi ,
I have configured everything in solution manager for message monitoirng of PI system, but my requirement is to monitor communication channel error in ccms.
Is there any possibilty to trigger alerts for communication channel errors ??
Regards
Veeramalla

Hi,
Please refer following threads
SAP Solution Manager and PI
In addition you can refer solution manager wiki:
http://wiki.sdn.sap.com/wiki/display/SM/WeblogsrelatedtoSolutionManager
Regards,
Deepak
Edited by: Deepak Shah on Feb 23, 2011 11:15 AM

Problem Managing Custom Paper Size Using Epson RX500

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Hello Bridge. Thanks for the reply. I am not sure where the Elements Print dialogue is but, having come back to answer, I can see the "More like this" box on the right and viewing those posts confirms what you say. It would appear from one of the posts that Apple is aware of the problem and may be working on it. However, one of the posts opposite suggested using Print Preview to set the custom print size and print from there. I found this works for me. So, thanks again for your consideration. Regards. Brian.

Problem Managing Custom Paper Size Using Epson

Since updating my Mac to the latest version Yosemite, when I now try to Manage Custom Paper Size in the Epson print box via my Photoshop Elements 11, Photoshop crashes. Has anyone experienced this problem? If so have you found a solution?

Hello Bridge. Thanks for the reply. I am not sure where the Elements Print dialogue is but, having come back to answer, I can see the "More like this" box on the right and viewing those posts confirms what you say. It would appear from one of the posts that Apple is aware of the problem and may be working on it. However, one of the posts opposite suggested using Print Preview to set the custom print size and print from there. I found this works for me. So, thanks again for your consideration. Regards. Brian.

Problems managing Messages in ios 8

My wife is using an iPhone 5C 32Gb, running iOS 8.1. Apart from calling, she uses her iPhone primarily for Mail and Messages. She likes to keep those apps clean, so she is constantly deleting unwanted messages, etc.. Ever since we upgraded to iOS 8, however, she has problems cleaning up and managing Messages. She will mark a bunch of messages, but eventually the trash can icon disappears, and the only option left is to delete the entire conversation. She then needs to start over, just a few at a time, until that doesn't work either. Then she quits (swipes off) Messages and opens it again. If that doesn't work, she shuts off the iPhone and restarts it. Then she is back to trying to do a few at a time only. This can get very tedious. I never manage my messages, so I don't have that issue, but for her it is very important. Any ideas?
Now a new thing seems to be happening: She goes to add a photo to a Message and the keyboard does not go away, so she presses cancel and then the whole app seems to lock up. I don't know if this is related to the deleting problem, but it is driving her — and therefore me — a bit crazy.
Any help is appreciated!

Miguel Muelle wrote:
My wife is using an iPhone 5C 32Gb, running iOS 8.1. Apart from calling, she uses her iPhone primarily for Mail and Messages. She likes to keep those apps clean, so she is constantly deleting unwanted messages, etc.. Ever since we upgraded to iOS 8, however, she has problems cleaning up and managing Messages. She will mark a bunch of messages, but eventually the trash can icon disappears, and the only option left is to delete the entire conversation. She then needs to start over, just a few at a time, until that doesn't work either. Then she quits (swipes off) Messages and opens it again. If that doesn't work, she shuts off the iPhone and restarts it. Then she is back to trying to do a few at a time only. This can get very tedious. I never manage my messages, so I don't have that issue, but for her it is very important. Any ideas?
Now a new thing seems to be happening: She goes to add a photo to a Message and the keyboard does not go away, so she presses cancel and then the whole app seems to lock up. I don't know if this is related to the deleting problem, but it is driving her — and therefore me — a bit crazy.
Any help is appreciated!
I just tested this out on my 5S on 8.1. Open a group message - scrolled all the way to the top, Oct 28 held down on said text - more - then click on said text and then I went down the line and check every message up until today, my trash icon was still there, I delete 120 text conversation in that group message.
Is that how your wife is deleting the message?

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Hi guys,
I'm using a central CCMS system (based on Solution Manager - WAS 7.0) to monitor a lot of productive instance.
I've also implemented note 746193 to trigger "green" alert when an odd situation recovers. However I'd like to find a way to reset the red/yellow alert previously raised. In this way I could easly understand whats going on and which are the alerts really open and to be analysed.
I've read a lot of documentation find out some function modules which could be useful, but have no idea on how to proceed... Is there anyone who can help???
Thanks to all.

Hello,
There is some information about confirming alerts.
Once an alert is confirmed it should disappear. I think it is possible to auto-confirm alerts after a certain amount of time.
Darryl

CCMS & Soultion Manager (Please Help)

Hi, Dear
Thanks for great URL, its really help me... I really appriciated it, how may i give you reward points...
One more thing, becuase these documents are only for installation for Solution Manager...
We already installed Solution Manager 4.0 and running fine...and Early watch alrts are running fine...
My question is : -
1. How to setup / configuration for general alerts monitors for-example
We are running XI 3.0, DEV, QAV, PRD, and BI as well
Where should I setup for alert monitor, for-example XI has XML messages are running we want what ever messages or alrts is comes its go through Solution manager and soultion manager will send email them...
Example #1
Lets get one system first, i-e... QA, should I create monitor set first in QA? system like RZ21 and how? if i create monitor set, how to i sent thase messages to solution manager...? and how soulation manager will sent email (need to setup)
Where sould I start, RZ21 or CCMS or will I configure soultion manager first or RFC connection... very confouse
Please help me i will be really appriciated it
Thanks in Advanced

Hi,
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My laptop is Vista, service pack 2 and 32 bits. Connecting via USB.
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CCMS Solution Manager

Hi,
I am trying first time configuration of CCMS auto alerts through Solution Manager 4, I would like to knows step by step configration with screenshots, using NW2004s 4.6C SP20 WA620 under Unix...
If anyone provide me information or URL I will be really appriciated
Thanks in Advanced

http://service.sap.com/monitoring
There's an in-depth setup guide to do those steps.
It doesn'T make sense to follow screenshots if you don't understand what's happening - and thus I recommend reading the setup guide.
Markus

EJB3: JNDI connection problem managed server

Hi all,
In a JUnit test, I tried to look up a Session EJB from a remote managed server:
Hashtable<String, String> props = new Hashtable<String, String>();
props.put(javax.naming.Context.INITIAL_CONTEXT_FACTORY, "weblogic.jndi.WLInitialContextFactory");
props.put(javax.naming.Context.PROVIDER_URL, "t3://server1.ux.yucom.es:1751");
props.put(javax.naming.Context.SECURITY_PRINCIPAL, "userName");
props.put(javax.naming.Context.SECURITY_CREDENTIALS, "pwd");
props.put(weblogic.jndi.WLContext.ALLOW_EXTERNAL_APP_LOOKUP, "true");
InitialContext context = new InitialContext(props);
Command command = (Command) context.lookup(jndiName);
But the code already fails while instantiating the InitialContext, because of a connection problem:
Caused by: java.net.ConnectException: t3://server1.ux.yucom.es:1751: Destination unreachable; nested exception is:
     java.net.ConnectException: Connection timed out: connect; No available router to destination
     at weblogic.rjvm.RJVMFinder.findOrCreate(RJVMFinder.java:203)
     at weblogic.rjvm.ServerURL.findOrCreateRJVM(ServerURL.java:153)
     at weblogic.jndi.WLInitialContextFactoryDelegate.getInitialContext(WLInitialContextFactoryDelegate.java:352)
     ... 34 more
Caused by: java.rmi.ConnectException: Destination unreachable; nested exception is:
     java.net.ConnectException: Connection timed out: connect; No available router to destination
     at weblogic.rjvm.ConnectionManager.bootstrap(ConnectionManager.java:464)
     at weblogic.rjvm.ConnectionManager.bootstrap(ConnectionManager.java:315)
     at weblogic.rjvm.RJVMManager.findOrCreateRemoteInternal(RJVMManager.java:251)
     at weblogic.rjvm.RJVMManager.findOrCreate(RJVMManager.java:194)
     at weblogic.rjvm.RJVMFinder.findOrCreateRemoteServer(RJVMFinder.java:225)
     at weblogic.rjvm.RJVMFinder.findOrCreate(RJVMFinder.java:188)
     ... 36 more
I'm able to connect to the the Admin server... In this case I receive a javax.naming.NameNotFoundException, obviously, since the remote EJB is only targetted on the managed server and not on the admin.
This is confirmed by following little test on the command line:
java -cp %WL_HOME%\server\lib\weblogic.jar weblogic.Admin -url t3://server1.ux.yucom.es:1700 -username <user> -password <pwd> PING
=> OK, packets received
java -cp %WL_HOME%\server\lib\weblogic.jar weblogic.Admin -url t3://server1.ux.yucom.es:1751 -username <user> -password <pwd> PING
=> Failure:
Failed to connect to server1.ux.yucom.es:1751: Destination unreachable; nested exception is:
java.net.ConnectException: Connection timed out: connect; No available router to destination
Does anyone has an idea why the connection to the managed server fails??
Is it a configuration problem in WebLogic?
Thx a lot!
Wim.

Hi,
Are you able to Remotely Access any Simple Web Application deployed on "server1.ux.yucom.es:1751".
Example: http://server1.ux.yucom.es:1751/TestApp/index.jsp
If NOT: Means Some where there is a problem with the Port...Just for testing Try Changin Manged Server port to Default HTTP Port (80).
If Yes: Then there are chances that Your Box is not allowing any t3-Protocol Traffic on 1751 Port. Just for Testing Enable HTTP Tunneling on this Server from Admin Console
AdminConsole --> Home-->Summary Of Servers --->ManagedServer1 ---> Protocol (Tab) ---> HTTP (SubTab) --->Enable Tunneling (Check This Check Box)    Save the changes.
And then After restarting your Server ... Try to ping your Server using:
java -cp %WL_HOME%\server\lib\weblogic.jar weblogic.Admin -url http://server1.ux.yucom.es:1751 -username <user> -password <pwd> PING
In the Above command Use HTTP protocol instead of T3. If Now u are able to Ping the Server means Your Port 1751 was not allowing any other Protocol except HTTP.
Thanks
Jay SenSharma
http://middlewaremagic.com/weblogic (Middleware magic Is Here)

Problem Management

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Thanks,
Gordon

Problem managing keepalive with sockets

Hello friends, I am finding difficulty to manage keepalives in my socket-based client/server app. Please help.
I want to set a socket timeout so that the connection is closed by server after a set inactivity time. Theoretically, this is a cakewalk, because I can setSoTimeout on the socket. I set it to 30 min. This works fine in my local machine. But after I deploy the server on the remote machine (OS Linux Redhat), the soTimeout setting doesn't work. Client stops responding after about 5 minutes of inactivity. My problem is why this is happening and how can I solve this.
The code I am using is like this:
Socket socket = ...;//obtain socket somehow
InputStream in = socket.getInputStream();
try{
socket.setSoTimeout(30*60*1000);
String fromClient = in.readLine();//blocking read
//..do something with the message
catch(Exception e){
System.out.println(e);
}When the connection goes dead (after about 5 min), no exception is caught at the above catch clause, why?
My guess is that a socket timeout of 5 min is set somewhere in the host machine, but if it is so, I have no idea where to check and how to reset. If the solution lies on the Linux side rather than on the Java side, ideally I would like to set a timeout value per socket (per app basis) so that my setting would not mess with other apps.
As an alternative, the client can be programmed (but have not tried yet) to send a dummy message every 2 or 3 min to keep the connection alive. But doing so would keep connection alive for ever, which I don't want.
What options are available to me?

the socket get disconnected once when there is no reply from the client ,so your time out won't work in case there is no reply from client , program such a way that a dummy conversation occurs between the client and server ,when there is no actual conversation ,then the timeout could work for you.

CCMS & Problem Management

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