CCMSPING and auto-reaction alert

Hi,
helppppp....pleasee.....
We have use our solution manager system as the central monitoring system (CEN) for the satellite system In this case, the ccmsping agent is running on the CEN. If the satellite system becomes unavailable, the CEN will automatically send out an email to the support team. How to configure this ?
Thanks,
Mina
Message was edited by: Mina Wirama

Hi Mina,
Have you gone though all the configuration of:
- Registering ccmsping to CEN
- Configuring via RZ21 >> Technical Infrastructure >> Availability Monitoring >> Configure CCMSPING Monitoring and then add the satellite system (See pdf below)
- Don't forget to add the Destination of Responsible CCMSPING on the bottom i.e. CCMSPING.<CEN host>.00
If you have done this correctly you should see values in RZ20 >> SAP CCMS Monitoring Templates >> Availability and Performance Overview >> Availability.
Then you assign a LOCAL auto-reaction method. A little confusing but it makes sense that availability monitoring is local on CEN. If the satellite system dies it can't say "I'm dead" so the ping is from CEN and therefore local.
Also see http://service.sap.com/monitoring >> Monitoring in detail >> Availability Monitoring and Agent CCMSPING.

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Hello,
I have a problem - I am using CCMSPING to monitor systems availability from one system and I have also assigned the auto-reaction methods to selected MTE attributes (system availability, system instance availability, ccmsping availability). The methods are local auto-reaction ones (executed in background). The problem is that after weekend, the assigned methods always disappear - they cannot be found in attribute properties dialog in RZ20. However, when checking in RZ21 for the where-used list for the methods previously assigned, I still get the list of attributes where they should be assigned.
Did anybody experience similar problem?
system info: sap_basis 7.0, sp11.
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Tomas

Hi Tomas,
Is the same monitoring properties variant active when you assign the AR method before the weekend as when you come in on Monday? RZ21 >> Properties group box >> Properties variants.
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CCMS alert stays in ACTION_REQUIRED status auto reaction is not triggered

Hello,
We have configured central monitoring infrastructure via Soluton Manager. So we could assign auto reaction methods in RZ21(CEN) to get e-mail notification if an alert occured in satellite systems.
Most of the assigned MTEs trigger mail notification but our problem is that certain MTEs don't trigger the assigned auto reaction and they are stucked in ACTION_REQUIRED status.
All of the application servers have running and connected CCMS agent.
I have read all of the similar forum threads but I couldn't find any relevant answer:
Notes what I have read but didn't help:
note 543414
note 546981
note 176492
I think the basic configuration should be correct as most of the MTEs can trigger and send out e-mail notification from satelite systems.
Thanks in advance,
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Edited by: Peter Kalmar on Mar 12, 2010 4:21 PM

Hi Peter,
by any chance were your auto reactions based on alerts that were related to GRMG type availability checks. I've been setting up some monitors with auto reactions and have found that the alerts based on the systems that have the SAPCCM4X,SAPCCMSR type agents supplying the RZ20 data for the systems seem to work ok. The alerts when triggered get the emails sent out via SAPCONNECT and out to the internet mail recipient that was defined in the central system auto reaction method.
However, I'm having a problem getting the GRMG based alerts to go out, they stick in the alert monitor with status "ACTION_REQUIRED" and only send the emails after the manual task of initiating the auto-reaction method in the alert monitor is performed. They use the same auto-reaction method as the others which are working ok, so I'm still trying to figure out why these GRMG based alerts are failing to run the auto reaction method unattended.
Regards,
Brian.

SETUP FOR AUTO-REACTION CCMS ALERTS

E-AMIL CONFIGURATION CHECKING
- Check User setting: (SU01) User has Admin Rights
   PROFILE:    SAP_ALL, S_A.SCON
   E-MAIL:      user @ company.com
   COMM. METH: Remote Mail
- Check Background job: (SCOT) works fine
JOB NAME: SendMail
PROGRAM: RSCONN01
PROGRAM TYPE: ABAP
VARIANT: SAP& CONNECTINT
SCH.TIME: 5 Munts:
- Check E-mail send/rec. (SOST)
-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
1. RZ21 - Copyed CCMS_OnAlert_Eamil to NDV_CCMS_OnAlert_Eamil
2. Configure NDV_CCMS_OnAlert_Email
   EXECUTION TAB: select: Any Server
   CONTROL TAB: Automatic. in dialog process (short-running program)
   Checked mark Execute method immediately after monitoring segment start
   PARAMATERS TAB:
   SENDER: userID
   RECIPIENT: user @ company.com
   RECIPIENT - TYPEID: U
3. RELEASE TAB: (Checked mark auto-reaction method)
-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
IN RZ20 - Select MTE
1. SAP CCMS Monitor Templates
     Entire System
        Application server
           Oracle
              Space Management
                 Tablespace
                     Fullest tablespace
2. selected and goto Properties
   In Methods TAB click Method assignment
   In Auto-reaction TAB: Method name: NDV_CCMS_OnAlert_Email   (and saved entry)
   Go back MTE and refresh screen
   NOW!!! fullest tablespace alert shows with RED color [ 1 Alert ]
3. Menu Extra and Activited
4. Select fullest tablespace and click "Display Alert"
5. In Alert Display Screen shows "Status" "ACTIVE"
I keep refreshing nothing happend!!!
Is anyone can tell me where I am getting mistake ???
and How may I trace this error!
Thanks in Advanced

Hi,
1. SAP CCMS Monitor Templates
Entire System
Application server
Oracle
Space Management
Tablespace
Fullest tablespace
2. selected and goto Properties
In General Tab, what did you give the value for the option "Do not trigger alerts within the first XX seconds"? and for the option "In the absence of values deactivate after xx seconds"?
did you put the default values? or have you changed them?
Moreover, In the Methods tab, you might see that under Method Execution, "Start data collection method every ... seconds" ...
This specifies the wait time until the data collection method runs. Once the method triggers and starts collecting the data, the values are compared with thresholds and the alerts are triggered accordingly.
Also please check that you have done this from 000.
Regards,
Srihari

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2. IDoc Outbound Queue - weoutqueue
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you choose the managed system SID, the MTE Class and the "Central Autoreactions".
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Hi PC,
it is ALEIDcMTClass but its common for both Inbound and outbound idocs (Generic).
the other option is ALEIDcMTAttCl but it s generic and is specific to a object you are looking at.
You have to manage/configure the autoreaction according to the object you are looking at.(Monitoring object).
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jagan
Edited by: jagadheeshan govindasamy on Aug 31, 2009 6:32 PM
Edited by: jagadheeshan govindasamy on Aug 31, 2009 6:33 PM

Two auto-reaction methods for one alert

Hi,
I wonder if it is possible to trigger 2 auto-reaction methods for one alert.
The 2 methods (tc RZ21) we want to use are :
1) Trigger a SNMP trap with method : CCMS_OnAlert_SNMP_TRAP
2) Trigger a Mail with method : ccms_send_alert_to_alm_ccms_container_v4
Those 2 templates are working fine if we use them separately.
I want to use them both for the same alert.
Are there methods, function module, reports,... available to handle this?
Hope somebody can help.
Regards
Paul Van Daele

Found the solution :
Note 727584 - CCMS : Triggering several auto-reaction methods for an alert

Local auto reaction method no longer linked to MTE

Strange one.... all my local autoreaction methods have disappeared from from my MTE properties in RZ20. The methods still exist in RZ21 and the 'where used' reports that it is still inked to that MTE. Have checked that the mehtod is released for variant * (which is the acitve variant).
Any ideas would be helpful as the only option is to link the methods again manually.....which is mind numbing task. Anyone got a way of linking an autoreaction method (local) to multiple MTE's?
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Marcus

Dear Team,
As I have understood, you want to be informed each time a satellite system is not up and running ?
Option 01
========
1. Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
 Create all satelittes systems ...
3. Then, from SOLMAN_WORCENTER, in SYSTEM Monitoring, you have the status of each satellites systems created
 in RZ21 (point 2).
This option will not advised when a satellite system is down. But from one WEB page, you will have the status of all satellites systems.
Option 02
========
1.Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
 Create all satellites systems.
3. RZ20 - SAP CCMS Monitor Templates - Double-click on "Availability and Performance Overview"
 Open "Availability" - Then, all satellites systems which have been added under point 2 will appear.
4. Select one satelitte system
5. Open "Availability"
6. Select "ABAP: Checked by CCMSPING.<solman-hostname>.00"
7. When selected, click on "Properties" button.
8. Then, you assign here an auto-reaction method - for example :
 "ccms_send_alert_to_alm_ccms_containerv4".
9. Copy this method to Zccms_send_alert_to_alm_ccms_containerv4.
10. In this method, add you email address.
11. Then, check that job "SAP_CCMS_MONI_BATCH_DP is running. This job collects data in the CCCMS (RZ20).
12. Then, the alert will be automatically sends to your email adress.
Hope it helps ?
Best regards
SAPNetWeaverAdmin

Automatic SMS/Mail notification for local auto-reaction method

Hello!
We would like to be informed via SMS/Mail about the Availability of satellite system.
When we assign a Local auto-reaction method for this MTE (Availability_SysPercent_ABAP) we receive the SMS/Mail notification only in case we manually start the auto reaction method from RZ20.
When we try to assign the central auto reaction method from RZ20 we get the following error:
Assignment for local system only works with nodes from agent segments
What is the procedure for the automatic SMS/Mail notification in case of local auto-reaction method?
Thank you very much!

Dear Team,
As I have understood, you want to be informed each time a satellite system is not up and running ?
Option 01
========
1. Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
 Create all satelittes systems ...
3. Then, from SOLMAN_WORCENTER, in SYSTEM Monitoring, you have the status of each satellites systems created
 in RZ21 (point 2).
This option will not advised when a satellite system is down. But from one WEB page, you will have the status of all satellites systems.
Option 02
========
1.Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
 Create all satellites systems.
3. RZ20 - SAP CCMS Monitor Templates - Double-click on "Availability and Performance Overview"
 Open "Availability" - Then, all satellites systems which have been added under point 2 will appear.
4. Select one satelitte system
5. Open "Availability"
6. Select "ABAP: Checked by CCMSPING.<solman-hostname>.00"
7. When selected, click on "Properties" button.
8. Then, you assign here an auto-reaction method - for example :
 "ccms_send_alert_to_alm_ccms_containerv4".
9. Copy this method to Zccms_send_alert_to_alm_ccms_containerv4.
10. In this method, add you email address.
11. Then, check that job "SAP_CCMS_MONI_BATCH_DP is running. This job collects data in the CCCMS (RZ20).
12. Then, the alert will be automatically sends to your email adress.
Hope it helps ?
Best regards
SAPNetWeaverAdmin

Auto-reaction email with SOLMAN

Hello,
i have configured the the satellites in solution manager (monitoring, EWA...). Now i want configure auto-reaction emailing such availavility, but in the rz20 of SOLMAN i don't find the monitoring parameters of satellites. My question is: if i want auto-reaction configuration for each satellite, i have to configure it in each satellite, otherwise, i can configure it centrally from SOLMAN?
Thanks in advance
Regards
Carlos

Hi Carlos,
As Thomas mentioned , if you are intrested only in availability checks of satellite systems , you have to install only CCMSPING . SAPCCMS4x isnt required.But if you like to monitor other alerts like system logs , job failure , table space monitoring etc etc and want to set up auto reactions you have to install sapccms4x.
For CCMSPING isntallation , go through
http://service.sap.com/monitoring --> Monitoring in Detail -->Availability Monitoring and Agent CCMSPING
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Prince Jose

Auto-Reaction E-mail is not working:

HI Basis gurus,
I am setting up a fresh configuration with Solution Manager.
Central system is solution manager 4.0.
Auto-Reaction E-mail is not working:
I have set Z_ccms_Onalert_email with the following parameter
Parameter name Parameter value
SENDER userid from client 000
RECIPIENT my company e-mail Id.
RECIPIENT-TYPEID U
for the below MTE:
Properties of DEV\r3dev_DEV_00\...\Background\Aborted
MTE class R3BPServerSpecAbortedJobs
when I check in CCMS Selfmonitoring it shows:
Node name (MTE) DEV\MoniInfra_r3dev_DEV_00\...\DataSupplier\Log
System DEV
Context MoniInfra_r3dev_DEV_00
Object name DataSupplier
Short name Log
Status ACTIVE
Alert text Document <CCMS alerts DEV 20050808 041658> could not be sent
Line-Id in Message Container 0000000243 0001149437 1123489018
VAR 1 CCMS alerts DEV 20050808 041658
VAR 2 CCMS alerts DEV 20050808 041658
VAR 3 CCMS alerts DEV 20050808 041658
VAR 4 CCMS alerts DEV 20050808 041658
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Properties of DEV\r3dev_DEV_00\...\R3Abap\Shortdump
MTE class R3AbapShortdumps
With Auto-Reaction Methor has ccms_Onalert_email with the above parameter.
But the e-mails are not triggered.
I checked ccms_selfmonitoring and found below error message:
Node name (MTE) DEV\MoniInfra_r3dev_DEV_00\...\Tooldispatching (short running tasks)\Messages
Context MoniInfra_r3dev_DEV_00 Object name Tooldispatching (short running tasks) Alert text Unable to set runtime status for data collection method (RC = 253), MTE: DEV\r3dev_DEV_00\...\R3Abap\Shortdumps
Line-Id in Message Container 0000000222 0001068279 1122993022
Also send_internet_mail Job is running every 10mins.
Please provide solutions for this.
Thanks in advance
Pradeep

Hi Pradeep,
Can you send e-mail at all from the ssm 4.0 ? Are there any mail hanging in scott ? Are the MTE's reporting at all? May be a stupid one but you say
I have set Z_ccms_Onalert_email with the following parameter
and then
With Auto-Reaction Methor has ccms_Onalert_email with the above parameter.
But the e-mails are not triggered.
Is the no Z_ a typo in the post or is this a typo in you're system ??
Lando

CCMS Auto-Reaction Method Disappearing?

Bonjour a tous et a toutes!
Is anyone has their CCMS Auto-Reaction Method Disappearing?
We are in an HA configuration (3 nodes: #1:SCSASCSdb #2: CI +DI #3:CI only)
For some (i.e.: queue blocking) CCMS MTE, we have configured the ZCCMS_Send_Alert_to_ALM_V2 auto-reaction method.
So, with the proper (XI/CCMS) configurations, we get alerted when queues are blocking.
But for some unknown (as least to me) raison, the ZCCMS_Send_Alert_to_ALM_V2 auto-reaction method disappeared when (either we gracefully swith from node #1 to node #2) and-or we crash a node (node #2 or node #3).
Anyone have seen this ?
Thank in advance !

help help !
Anyone have had this error ?

CCMS Auto Reaction Methods in XI AlertFrameWork

Team,
I have setup my XI box to report all CCMS errors to the ALM framework. The scot tcode has been also setup to receive email.
With MBA (Message Base Alert), such as mapping error, receiver not found, etc, I have access to a list of "containers variable" to report detail about the error.
How can I do the same with all errors I get in CCMS ? The errors get replicated to my ALM framework (and thus can be seen in the AlertInbox), but I have no handle on variables container ...
Thank in advance !
A+

Hi Jose,
yes i have tried to changed to P and to whatever you can imagine but no success, could it be because im trying to do this on IDES?
a bit summarizing of what have I done till now.
I have created in client 000 a shared folder called CCMS_ALERTS, I have configured in RZ20 in menu SAP CCMS Monitor Templates --> Syslog --> Security in this way
Everything has been done in client 000
In General Tab i have:
Message Class: RT
Message Number: 079
Severity of alerts to be triggered: 255
Maximum numbers of alerts kept: 10
Which alerts should be kept: ALL
In Log Attribute Tab i have:
Maximum alerts
Always
As many as possible
In Filter Tab I have:
System log message is selected (ticked)
the i have filter
from ID - US1 to ID US1 at Red (ticked) with severity 255
In the method tab i have:
My Own method that i have created and here it is:
Method (rz21)
Execution Tab:
as Functional module - SALO_EMAIL_IN_CASE_OF_ALERT
on any server
Table fo several MTEs
Control Tab:
Periodically in dialog process (short running program)
Parameter Tab:
SENDER: my user (existing in any of the clients with administrator rights)
RECIPIENT: CCMS_ALERTS
RECIPIENT-TYPEID
Release Tab:
Auto-Reaction Method
Please advice what have I done wrongly
Vladi,

Solution Manager as CEN - Auto-Reaction Method suspension

Hi Gurus,
after a few days I have successfully installed my monitoring infrastructure, based on my Solution Manager working as Central Monitoring System (CEN). Now SSM is connected to many SAP istances and I receive an email when some problem occur, for example when an istance doesn't run properly.
A simple question: while offline backup is running for one of my instances I don't obviously want to receive emails, so is it possible to manage Auto-Reaction Methods based on specific periods during the day?
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Edited by: Fabrizio Irmici on Jul 1, 2010 3:41 PM
Edited by: Fabrizio Irmici on Jul 1, 2010 3:41 PM

You can also setup an Alert Management (ALM) either on Solution Manager or any Netweaver based system. ALM allows you control alerts more narrowly. You could have a rule for that specific system where no alerts are sent given a specific time window.
It's great for setting rules that say - send an email when XX system has an issue during these hours. Then after work or during the night shift, send an SMS text instead of an email. ALM is very powerful and can be used by all SAP solutions - ERP, SCM, Solution Manager, Portal - etc etc. It's basically a rules based system for routing alerts. Also allows you to do escalations and force people to confirm alerts when they have acknowledged them.
Hope this gives you another option.

CCMSPING and auto-reaction alert

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