CCS-Blank screen appears when Comm Management Profile is assigned

Hi,
We are trying to configure the contact center simulator on CRM 2007.
but when we assign the comm management profile to the business role- ic_agent a blank screen appears on the UI , if we remove the same , view on UI seems to be fine with all the links.
If any of you have faced a similar issue please let me know how this can be resolved.
Regards
Prathiba

Hi,
Have you done the Communication Management Profile configurations and settings appropriately. To be specific please ensure that you have taken care of the following:
Maintain communication management software profiles in the Customizing activity
1. Define Communication Management Software Profiles.
2. Assign the communication management software profile to a business role in the Customizing activity Define Business Role.
3. Maintain communication management software system settings in the SAP Easy Access Menu by choosing Maintain System Settings.
4. System administrators define the communication management software channels and queues in this activity.
5. The Com Mgmt Software System ID must have the same value as the Com Mgmt Software System ID in Maintain Communication Management Software Connections (Prerequisites).
6. You must maintain this activity in each system instance, for example, development, test, and production.
7. Assign communication management software profiles in the SAP Easy Access Menu by choosing Assign Profiles.
8. System administrators assign communication management software queues and channels to profiles in this activity.
9. You must maintain this activity in each system instance, for example, development, test, and production
Please go through the following help
http://help.sap.com/saphelp_crm60/helpdata/en/45/f06320312c3112e10000000a1553f7/frameset.htm
Regards,
Deepak

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                            currentContent = i;
                    break;
            trace("Line 400: loading prev");
            contentLoader.unloadAndStop();
            if (contentContainer.numChildren > 0) {
                contentContainer.removeChild(contentLoader);
            loadContent();
        public function addContent():void {
            contentContainer.addChild(contentLoader);
            navToTop();
            textPanelListener();
        public function loadProgress(pe:ProgressEvent):void {
            var percentageLoaded:int = (pe.bytesLoaded / pe.bytesTotal) * 100;
            trace("Line 415: Loading..." + pe.bytesLoaded + " out of " + pe.bytesTotal);
            loadMsg_mc.loadText_txt.text = String(percentageLoaded) + "%";
        public function updateNav(contentTypeCondition):void {
            trace("Line 420: Checking nav. On Page " + currentContent);
            if (currentContent == 0) {
                main_HUD.prev_btn.visible = false;
            navToTop();
        public function checkForBeginning():void {
            trace("Line 427: Check for beginning");
            if (currentContent != 0) {
                trace("Line 429: Is not beginning");
                main_HUD.prev_btn.visible = true;
            } else {
                mainMenuVisibility(false);
            if (currentContent < furthestPage) {
                main_HUD.next_btn.visible = true;
        public function textPanelListener():void {
            if (videoList.module[currentModule].listedContent[currentContent].panelText != "_noText") {
                trace("Line 443: should move up");
                movePanel("up");
                textPanel_mc.panelText_mc.gotoAndStop(videoList.module[currentModule].listedContent[curre ntContent].panelText);
            } else {
                movePanel("down");
        public function addNavListeners():void {
            main_HUD.prev_btn.mouseChildren = false;
            main_HUD.prev_btn.addEventListener(MouseEvent.MOUSE_OVER,beginGlow);
            main_HUD.prev_btn.addEventListener(MouseEvent.MOUSE_OUT,fadeGlow);
            main_HUD.prev_btn.addEventListener(MouseEvent.CLICK,loadPrev);
            main_HUD.next_btn.mouseChildren = false;
            main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_OVER,beginGlow);
            main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_OUT,fadeGlow);
            main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_UP,loadNext);
            exit_btn.addEventListener(MouseEvent.MOUSE_UP,navHandler);
        public function beginGlow(me:MouseEvent):void
            switch (me.target.name)
                case "next_btn" :
                    if (nextEnabled == true)
                        Tweener.addTween(me.target.bg,{_color:0xffffff,time:.4,transition:"easeOutSin"});
                    break;
                default :
                    Tweener.addTween(me.target.bg,{_color:0xffffff,time:.4,transition:"easeOutSin"});
                    break;
        public function fadeGlow(me:MouseEvent):void {
            Tweener.addTween(me.target.bg,{_color:0x666666,time:.4,transition:"easeOutSin"});
        public function determineSkip():void {
            if (contentLoader.numChildren) {
                var thisContent:MovieClip = MovieClip(contentLoader.getChildAt(0));
            trace(currentLoadedSection+ "Current content: "+thisContent.currentFrame);
            trace("Line 486 - Furthest page is "+furthestPage[currentLoadedSection]+" and the current page is "+thisContent.currentFrame);
            if (furthestPage[currentLoadedSection] >= thisContent.currentFrame) {
                trace("can skip this page");
                Tweener.addTween(main_HUD.next_btn.bg,{_color:0xffffff,time:.4,transition:"easeOutSin"});
                nextEnabled = true;
            } else {
                nextEnabled = false;
                trace("can't skip");
        public function navHandler(me:MouseEvent):void {
                switch (me.target.name) {
                    case "next_btn" :
                        if (nextEnabled == true) {
                            nextEnabled = false;
                            main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_UP,loadNext);
                            Tweener.addTween(main_HUD.next_btn.bg,{_color:0x666666,time:.2,transition:"easeOutSin"});
                            determineSkip();
                        } else {
                            trace("can't proceed yet");
                        break;
                    case "prev_btn" :
                        exit_btn.visible = false;
                        main_HUD.prev_btn.addEventListener(MouseEvent.MOUSE_UP,loadPrev);
                        determineSkip();
                        break;
                    case "exit_btn" :
                        contentLoader.unloadAndStop();
                        ExternalInterface.call("closeCourseWindow");
                        break;
        //HERE THERE BE SCORM CODE
        public function exitCourse(me:MouseEvent):void {
            ExternalInterface.call("closeCourseWindow");
        public function initializeTracking():void {
            scorm = new SCORM ;
            lmsConnected = scorm.connect();
            if (lmsConnected) {
                lessonStatus = scorm.get("cmi.core.lesson_status");
                if (lessonStatus == "completed" || lessonStatus == "passed") {
                    scorm.disconnect();
                } else {
                    success = scorm.set("cmi.core.lesson_status","incomplete");
                    scorm.save();
                    suspend_data = scorm.get("cmi.suspend_data");
                    if (suspend_data.length > 0) {
                        arrayToParse = suspend_data.split(",");
                        currentContent = parseInt(arrayToParse[0],10);
                        furthestPage = parseInt(arrayToParse[1],10);
            } else {
                //connectionStatus_txt.text = "Could not connect to LMS.";
        public function saveCoursePos():void {
            trace("Line 554: Saving position at " + currentContent);
            var suspend_str:String = String(currentContent)+","+String(furthestPage);
            scorm.set("cmi.suspend_data",suspend_str);
            scorm.save();
        public function setCourseToComplete():void {
            trace("Line 561: Saving complteted course");
            success = scorm.set("cmi.core.lesson_status", "completed");
            scorm.disconnect();
               lmsConnected = false;
        public function navToTop():void {
            setChildIndex(main_HUD,numChildren-1);

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Second, code of this size pasted into the forum really doesn't help. You'll need to do the work to isolate exactly what part of the code you're seeing this white box appear. Run it in a debugger line by line until you witnesss it turn white and only share that small portion of code. And if you do choose to share a ton of code, please use a site like pastebin.com which will retain formatting and color coding, making it much easier to read, and then share that pastebin link.

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Hi all,
Has anyone had these" logging screens" appear on Safari when doing searches through the google bar on the top right nav bar? Seems like Big Brother is watching!
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When I try to backup all of my music in iTunes, I get the following message and screen appear. Click on the link to see a picture of these:
http://homepage.mac.com/louh/PhotoAlbum44.html
Why is this message and screen appearing and should I type in my information on the WebDAV screen or am I being hacked? To backup my iTunes, I clicked File>Backup to Disc>Backup entire iTunes Library and Playlist.
Thanks for any help or suggestions,
Lou

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