CCS / IC WebClient Connection - shows ringing in CSS but not in IC

Hi everyone,
we are trying to setup the SAP CCS (Contact Center Simulator) and followed the best practice guide as well as the available blog. All configuration is complete, and now we are trying to simulate an incoming phone call, but the IC WebClient does not pick it up, nothing happens.
Here is what we do:
- we are able to see the online agents
- there work mode is ready
- we can place the call to the agent (phone call is active; advanced section shows status as ringing)
- we use the + sign in front of the number
- switching back to the IC WebClient, nothing happens there; the agent does not get informed that there is a call to accept
It seems that the IC WebClient does not know that there is a CCS.
How can we overcome this problem? We are using CRM 2007.
Thanks in advance.
Erik

Hi Glenn,
I did not configure the profiles in CRMC_IC_MAIN. Also, I do not find this task in the IMG. I assume you are refering to CRM 5.0. We are using CRM 2007, here I configured our Business Role in CRMC_UI_PROFILE with the function profile entry CONTACTCENTER = the created profile value in CRMC_IC_MCM_CCPRO.
I maintained the non img entries
CRMM_BCB_ADM
CRMM_IC_MCM_CCADM
AMCPRD --> does not exist
Please clarify if CRMC_IC_MAIN is required in CRM 2007?
Thanks,
Erik

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Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
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http://www.projectseven.com/go
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==================
"Joe Makowiec" <[email protected]> wrote in
message
news:[email protected]..
> On 16 Jun 2007 in macromedia.dreamweaver, Mana Hale
wrote:
>
>> A parent at the school where I teach has just
created a website for
>> us. She used Dreamweaver and photoshop to create it.
There are some
>> pages where there should be a looping slide show
(that runs on its
>> own). These slide shows work on PCs but not on Macs
(it just stays
>> on one photo on Macs). For the slide show she "just
added a timeline
>> to the jpg image, changing the imagesource every 60
frames, that you
>> can do in dreamweaver." Is there some way to fix
this so it works on
>> both?
>>
>> Here's the school's website: www.smash.smmusd.org
>
> I'd worry about accessibility/Section 508 issues before
I worried
> about slideshows. That page is all images.
>
>
http://www.contentquality.com/mynewtester/cynthia.exe?rptmode=-1&url1=http%3A%2F%2Fwww.sma sh.smmusd.org%2F
>
http://www.contentquality.com/mynewtester/cynthia.exe?rptmode=2&url1=http%3A%2F%2Fwww.smas h.smmusd.org%2F
>
> --
> Joe Makowiec
>
http://makowiec.net/
> Email:
http://makowiec.net/contact.php

CCS / IC WebClient Connection - shows ringing in CSS but not in IC

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