CCX 10.5 Desktop Workflow Administrator Auto Ready?

Hello, is it possible to send an agent into ready automatically from desktop workflow after a set number of minutes if they're not logged out?
We have agents we've told til we're blue in the face to logout and set reason code lunch/break incessantly. They don't do it, instead they go to "not ready" and our Supers have to send them manually to ready when the agents either forget or don't do it purposefully.
Can we set this in a workflow so that they go to ready after a set amount of mins?
Thank you to all in advance for any help.

You can't force people to answer the phone. If you make them ready they'll just fiddle with the hookswitch every few minutes to avoid calls.
It's a staffing/disciplinary issue to me. If it's someone's job to answer the phone, and they don't do it... it's the same as a postman throwing the mail in a bin or a sales person not selling.
Aaron

Similar Messages

No Browser setup tab in Desktop Workflow Administrator - UCCX 8.5.1

Hi ,
I am unable to see the Browser Setup tab in desktop workflow administrator ( pc installed version) under the workflow group / cad agent / user interface
I assume that its due to me only running enhanced licences rather than premium but can't find any documentation to confirm that

I have found the answer , it is a licencing requirement , integrated browser on CAD is premium only

Desktop Workflow Administrator Password Recovery

I have a supervisor that changed the default password (admin) on his install of Desktop Administrator. The supervisor has forgot the password and is not able to access the application. Is it possible to reset the password without knowing the current. I have tried to uninstall and then re-install, this did not work. Password is still required and it is not the default.

Hi,
the docs (Cisco Desktop Administrator User Guide CAD 6.6 for Cisco Unified Contact Center Express Release 7.0, Cisco Unified Communications Manager Edition September 2009) say:
Restoring the Default PasswordThe Reset Administrator Password option can be used In the event you forget a password you set up. This option resets the password back to its default value (blank) without requiring that you know the previous password.This menu option is available only in CAD Configuration Setup located on the Unified CCX server.To restore the default password:1.On the Unified CCX server, navigate to the C:\Program Files\Cisco\Desktop\bin folder.2.Double-click postinstall.exe to launch CAD Configuration Setup.3.Choose File > Reset Administrator Password. The utility runs and resets the password to blank.
I never tried it myself, but it sounds reasonable.
G.

How to determine the agent of workflow administrator

In the workflow, when there is any exception raised, we need to send notification to workflow administrator. My question, how to determine the agent of workflow administrator.

Hi jrockman li,
No it is not like that, i mean that administrator for workflow will a single person so you can simply give his userid as the agent.
As you told "YES SAP HAVE WORKFLOW ADMINISTRATOR ROLES"
SAP_BC_BMT_WFM_ADMIN Administrator for Business Workflow
SAP_BC_BMT_WFM_GP_ADMIN Role for Guided Procedure Business Workflow Administrators
SAP_BC_BMT_WFM_UWL_ADMIN UWL: Administrator for Workflow Functionality
You can use this roles for the agent determination purpose for the workflow administrators.
Thanks and Regards
Balaji K.

Run button not appearing in 11.5.10.2 workflow administrator

Hi,
I am learning Oracle workflow on E-business suite 11.5.10.2 and very new in this.I am selecting a workflow in developer studio(under workflow administrator responsibility) and it is appearing also.But now when I want to run the workflow I am not getting any icon/button to run it.Can you please tell me where am I going wrong?

Hi,
Once you've logged in E-Business Suite, after navigating to Workflow Administrator Web (New) responsibility, are you saying that you don't see the "Run" icon which appears when you query an item type ?
If yes, check that the user / responsibility that you've logged in with is a Workflow System Administrator. You can check/set this by logging into E-Business Suite (Workflow Administrator Web (New) responsibility, Administration tab. Instead of a standalone user account, you have an option to define a responsibility as a workflow admin, in which case all users possessing that responsibility inherit admin privileges.
Regards,
Rakesh

Workflow Administrator issue

Hi,
ebs 11.5.8
We successfully cloned from prod to dev. DEV been up for ~1 month.
We now have an issue with the Workflow.
I log in as sysadmin -> system administrator responsibility then workflow -> Global Preferences
In the html page that opens it says "Only the Workflow Administrators can edit Default settings."
I tried with Workflow Administrator -> Global Preferences but same results.
I check for profile (System Administrator -> Profile -> System : %workflow%) but found nothing that would indicate who is the admin of the workflow.
I think this is due to autoconfig, setting the default value for the workflow administrator.
How can I find who is the owner and change it?
Thank you~
Edited by: Nayas on Oct 27, 2010 2:03 PM

Hi,
I log in as sysadmin -> system administrator responsibility then workflow -> Global Preferences
In the html page that opens it says "Only the Workflow Administrators can edit Default settings."Please see (Unable To Login As Workflow Administrator As Sysadmin [ID 396821.1]).
How can I find who is the owner and change it?Please see (How To Reset Workflow Administrator [ID 413711.1]).
Thanks,
Hussein

Workflow Administrator Tcode

Hello Experts,
Can any of you help me with a workflow administrator tcode that has the ability to find all the workitem using the user ID.
Im aware of the tcodes that can be used to find the workflow status with the task - dates etc... but im not able to find any which can be used to search workflow status with the user id.
Regards,
Regi.

Hey Dilek,
Thanks for the quick reply buddy, This will not help me because this gives me the list of workitem i can see as an approver , what i need is workflow log as a requester.
If i use this and select the user id - this will show me the list of all the worklist for that user id as an approver and not as a requester, what i need is to trak the log as a requester using the logon id.
Thanks,
Regi

Workflow Administrator SAP user Role

I have a question from the customer regarding which SAP User Role should be assigned to and Workflow Administrator?
From my point of view, basically there are 2 questions here:
1. Is there any standard SAP user Role for this? (which one?)
2. If not, then a custom Role need to be configured (from PFCG t-code i think). Can anyone tell me to which workflow transactions should be ground authority for such a Role?

Hi
These are the tcode for workflow developer. Use the SW* and pfac_dis,PFTC_DIS for wflow admin.
SWL1
SWLV
SWNNOTIFDEL_DISPLAY
SWPC
SWPR
SWU0
SWU1
SWU2
SWU3
SWU4
SWU5
SWU7
SWU8
SWU9
SWUD
SWUG
SWUI_BENCHMARK
SWUI_VERIFY
SWUI_WFUNIT
SWUS
SWUS_WITH_REFERENCE
SWU_EWBTE
SWU_EWCD
SWU_EWLIS
SWU_OBUF
SWWDHEX_DEBUG
SWWERRE_DEBUG
SWW_ARCHIV
SWW_DISPSWWCLEAR
SWW_DISPSWWCOND
SWXML
S_ALR_87000710
S_ALR_87000878
S_ALR_87000881
WF_EXTSRV
RSWWERRE
SBWP
SCDO
SLG1
SWB_COND
SWDA
SWDB
SWDC_DEFINITION
SWDD
SWDD_CONFIG
SWDM
SWDS
SWE2
SWE5
SWEAD
SWEC
SWEINST
SWEL
SWELS
SWEQADM
SWEQBROWSER
SWETYPV
SWFVISU
SWF_ADM_SUSPEND
SWF_ADM_SWWWIDH
SWF_APPL_DISPLAY
SWH_EXIT_DISPLAY
SWI1
SWI11
SWI13
SWI14
SWI1_COND
SWI1_RULE
SWI2_ADM1
SWI2_ADM2
SWI2_DEAD
SWI2_DIAG
SWI2_DURA
SWI2_FREQ
SWI30
SWI5
SWI6
SWIA
MCAP
MCAQ
MCAR
MCAT
MCAU
MCAV
MCAW
MCAX
MCAY
MCAZ
MCKY
MCKZ
MCM+
MCM-
MCM/
MCM?
MCSW
MCSX
MCYY
PFAC_DIS
PFTC
PFTC_DEL
PFTC_DIS
PFWF
PFWS
PGOM
PPMS
PPO4
PPOS
PPSS
PPST
PSO3
RE_RHCHECK1
RE_RHCHECKV
RE_RHDESC10
RE_RHEXIST0
RE_RHNAVIG0
RE_RHRHAZ00
RSWEWWDHMSHOW
RSWEWWDHSHOW
RSWWCLEAR
RSWWCOND
RSWWDHEX
BSVW
MC01
MC02
MC03
MC04
MC05
MC06
MC07
MC08
MC09
MC18
MC19
MC20
MC21
MC22
MC23
MC24
MC25
MC26
MC93
MC94
MC95
MC?0
MC?1
MC?2
MC?3
MC?4
MC?5
MC?6
MC?7
MC?8
MC?9
MCAF
MCAH
MCAI
MCAJ
MCAK
MCAL
MCAM
MCAN
MCAO

WorkFlow Administrator access

Hi
I have a HR Leave approval workflow which has a background task that attempts to make a change to the absences infotype within the leave requestor's personnel record.
If the personnel record is locked at the point of attempting the update it fails and sends the work item to an administrator (not Workflow admin) to carry out the update manually.
Unforutnately the adminstrator's access is restricted and is subsequently unable to update the work item so the work item ends up in error in the administrators's inbox.
What is the best practice for this scenario, should the work item be sent to the Workflow administrator (assigned in trans SWDC)? Will this get round the access issue or will the Workflow administrator have same access problems when trying to manually deal with the work item?
Regards
Daniel

Hi
I have a HR Leave approval workflow which has a background task that attempts to make a change to the absences infotype within the leave requestor's personnel record.
If the personnel record is locked at the point of attempting the update it fails and sends the work item to an administrator (not Workflow admin) to carry out the update manually.
Unforutnately the adminstrator's access is restricted and is subsequently unable to update the work item so the work item ends up in error in the administrators's inbox.
What is the best practice for this scenario, should the work item be sent to the Workflow administrator (assigned in trans SWDC)? Will this get round the access issue or will the Workflow administrator have same access problems when trying to manually deal with the work item?
Regards
Daniel

Error when i try to open the Oracle content server workflow administrator

i have installed the Oracle content server 10g r3 , but when i tried to open the workflow administrator tool i got the following error message during "loading cached tables" process, although i have made all the required steps in the installation manual ; the error is
"Unable to start the application work-flow. failed to initialize . the database table list was empty using a catalog of (null) and schema 'UCMADMIN'. you may need to configure the database schema explicitly using the configuration entry databaseschmemaname "
does anyone know what might be the problem ?
Thanks
Edited by: user11120147 on Jun 22, 2010 2:22 AM

It seems that I have specified to manually create the required tables and roles during the installation steps, so I manually run the required SQL scripts which include (creating tables, creating roles, creating users , etc..), and after have successfully login to the workflow administration tool .
Regards

Restrict Workflow Administrator responsibility for a business group

My requirement is to restrict the Workflow Administrator responsibility to a specific business group so that the administrator can view all notifications/transactions for a given business group only for ALL item types. I tried following the steps given in the document 'Oracle Self-Service Human Resources (SSHR) Release Notes, Release 12.1.1' metalink id 578360.1. However, it doesnt seem to be working. Any idea on how to do this configuration?
Thanks,
Pallavi

Hi,
EBS version: 12.1.3, Database 11g
Below are the steps to reproduce the issue:
1) Create a security profile 'XXX-UK-WF' with following values:
Business Group: <UK business group name>
View Employees: Restricted
View Contingent Workers: Restricted
View Applicants: restricted
View Contacts: Restricted
View Candidates: All
Organization Security Tab--> Security Type: View All Organizations(No Security)
2) Set the HR: Security Profile option at the responsibility level for the Workflow Administrator Web(New) responsibility.
3) Log on to the Functional Developer responsibility and search for the predefined Workflow Item Attribute Values (WF_ITEM_ATTRIBUTE_VALUES) object.
4) Click the Update icon to navigate to the Update Object page.
5) Click Create Grant on the Grants tab.
On the Define Grant page, enter the following details:
In the Name field, enter a descriptive name for the grant.
Specify the effective date for the grant as '01-Sep-2011'.
In the Grantee Type field, select 'Group of users' and select teh responsibility 'Workflow Administrator Web(New)' in the Grantee field.
6)In the Object field, select the delivered object Workflow Item Attribute Values
7)On the Grant: Select Object Data Context page, select the HR Self-Service Selected Person ID Instance Set (HRSS_WF_ATTR_PERSONID_INSTSET)
8) On the Grant: Define Object Parameters and Select Set page:
In the Set field, enter the delivered Business workflow item attribute permission set (WF_ADMIN_ITEM_ATTR_PSET).
Click Finish to complete the grant creation process.
9) Logout and login as a user having Workflow Administrator Web(New) responsibility. Navigate to Administer--> Status Monitor. Search for all the workflows started this week. All the transactions from all the business groups will be listed. ideally, only the transactions occuring in UK business groups should have been listed.

ORA-12505, error when i tried to open the "Workflow Administrator" tool

i have installed Oracle content server 10g r3, but when i tried to open the "Workflow Administrator" tool i got the following error "ORA-12505, TNS: listener does not currently know of SID given in connect descriptor", so how can i solve this issue?
//hint i am using Oracle database 10g

Is the rest of your UCM install running OK?
This implies that the JDBC connection is failing.
Are you running Workflow Administrator from the Admin Applets in the browser OR as a standalone application from command line (*nix) or Start menu (windows)
I think that the application would normally look in config.cfg and use the JDBC connection string given in there - this would include the SID. Can you tnsping the SID?
Tim

Discoverer Desktop and Administrator: which is the next step?

Hello everybody, i would like to ask you some help about understanding the following issue:
I noticed that Discoverer Desktop and administrator are being treated like obsolete.
Do they have a direct successor? I mean, is there any new product that has more or less the same functionality and the same philosophy?
I'm looking at the Business intelligence suite but it seems to be a bit much wide for my scope.
Thank you all in advance.

So, in a way you are saying that discoverer is still better than any other oracle products including discoverer plus. I mean, discoverer adm and desktop are useful for me since
they are standalone application and the understructure is quite light ( for example you don't need any application server behind like plus does but just an EUL).
And i'm agree with your parallel matching with sqlplus situation. I still prefer doing something with sqlplus since is more reliable and quick than sqldeveloper. But i cannot say that
discoverer desktop is the most reliable tool for reporting. In 6 months i used i found out many bugs and many strange behaviors that made me a bit crazy about this tool. I also tried discoverer plus but i found it extremely slow and unreliable. The level of productivity is something ugly, not just slow. So far indeed desktop seems to be the fastest and most reliable solution for a "quick" reporting development.
I would like to ask you another question: has the new hyperion platform some reporting tool like discoverer?
I mean if discoverer is the reporting tool for Relational OLAP what about the reporting for Multidimensional OLAP?
Thanks again.
Best regards

No launch work flow process in workflow administrator web

i am having oracle ebs R12.1.1 on windows server. But i do not have launch work flow process in workflow administrator web. With out this option i can not run workflows developed using work flow builder in apps. How to get this please help.

hari14 wrote:
i am having oracle ebs R12.1.1 on windows server. But i do not have launch work flow process in workflow administrator web. With out this option i can not run workflows developed using work flow builder in apps. How to get this please help.If you have System Administrator responsibility, navigate to (Security > User > Define), query your name and assign "Workflow Administrator Web Applications" responsibility to yourself.
Thanks,
Hussein

Change workflow administrator

Hello ,
Is there any way to change the wrokflow administrator . The scenario is a user (who is the administrator for many workflows, ALE config post processing permitted agent etc )is going to be replaced by a new user . All the places where this user was configured has to be now replaced by the new user . Is there any easy way to do this . Or is there any easy way to find out where all the old user has been configured as reciever/administrator . Please show some light .
Many thanks,
JR.

the workflow system is administrated on different levels - at least when it comes to do workflows on IDOCs - and that's almost the only aspect i know of - so you would have to change the whole setup - use tx.
SWDC_RUNTIME to change the workflow administrator for worflows in general - a hint here: it pays a lot in the long run if you are not putting a single user-ID here, but tie it to HR-ORG: set up a position and attach a whole bunch of users to it, so you can distribute the workflows to more people and additionally you would never have to touch the admin-settings again ... the admin in this transaction would then be of type 'S' and the number of the organizational level. use tx. PPOME to set this up.
tx. OYEA to set up an IDOC-Adminstrator on the top-level (there are several levels where you can set them also ... on level of the partners, for example -> check tx. WE20 for this. here goes the same as for the above mentionen customizing: use HR-ORG to define a position ... see above.
both: IDOC-admins and workflow-admins are client-dependent, so you will have to repeat that action in every client in your system you want to use.

CCX 10.5 Desktop Workflow Administrator Auto Ready?

Similar Messages

Maybe you are looking for