CCX - In CAD software agent goes into Reserved status.

I have CCX 7.0 & CCM 7.1.
In CAD software agent goes into Reserved status when a call hit to the agent & the agent is not able to take the call as all icons are greyed out. And this is happening to few agents only while for other agents its working fine.
Can anyone suggets a solution.
Rgds,
Kiran Savalsang.

Or more accurately - ensure that the CSS that is assigned to the CTI ports includes the partition in which the agent DNs are configured.
They don't all need to be the same CSS, OR the same Partition.
Aaron
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CCX - In CAD software agent goes into Reserved status.

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