Ccx jtapi error

Hi.
I have CCX 5.0.2SR3 and CCM 6.1.4.1190-3.
When i loggin on CCX i have error "The Cisco JTAPI Client versions are inconsistent. Please go to Cisco JTAPI Resync in the Unified CM Telephony Subsystem to install the Cisco JTAPI Client". When i press OK, i get on the empty page. I downloaded and installed JTAPI client from CCM. Situation has not changed yet.
How i can fix this problemm?
Thank's in advance.

Hi,
From the document:crscomtx.pdf "Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide", the version of CCM is not compatible with your version of UCCX.
Your CUCM should be one of the following list:
6.0(1) - JTAPI 6.0(1.1000)-5 Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5 File name 6.0.1.2000-4
6.1(1) JTAPI 6.1(1.1000)-1 Filename 6.1.1.1000-11
6.1(1a) JTAPI 6.1(1.1000)-2 File Name 6.1.1.2000-3
6.1(1b) JTAPI 6.1(1.1000)-2 File Name 6.1.1.3000-2
6.1(2) JTAPI 6.1(2.1000)-12 File Name 6.1.2.1000-13
6.1(2)SU1a JTAPI 6.1(2.1000)-12 File Name 6.1.2.1002-1
6.1(3) JTAPI 6.1(3.1000)-1 File Name 6.1.3.1000-16
6.1(3b) JTAPI 6.1(3.1000)-1 File Name 6.1.3.3000-1
6.1(3b) SU1 JTAPI 6.1(3.1000)-3 File Name 6.1.3.3190-1
6.1(4) JTAPI 6.1(4.1000)-9 File Name 6.1.4.1000-10
6.1(4a) JTAPI 6.1(4.1000)-9 File Name 6.1.4.2000-2
6.1(5) JTAPI 6.1(5.10000)-6 File Name 6.1.5.10000-10
HTH,
Nick

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INFO: Response header is : { Msg Len : 18 , Msg Type : CHECKOUT_LICENSE_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
INFO: Requested license : WARM_STANDBY, License in response : WARM_STANDBY
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
INFO: License checkout : true
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendLicenseRequest
INFO: Sending {Req = GET_LICENSE_REQ, license = IVR_PORTS }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 15 , Msg Type : GET_LICENSE_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
INFO: Requested license : IVR_PORTS, License in response : IVR_PORTS
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
INFO: License Count : 10
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkLicense
INFO: License Package = Cisco Unified CCX Premium, SeatCount = 5, HA = true, IVR Ports = 10
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkLicense
INFO: ## License package is Express
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator close
INFO: Closing the CVD connection.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkProxy
INFO: Checking the proxy configurations.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isManualProxyEnabled
INFO: Proxy Enable Reg Value : dword:00000000
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isManualProxyEnabled
INFO: Manual proxy NOT enabled.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isAutoProxyEnabled
INFO: Proxy Auto Config URL : null
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isAutoProxyEnabled
INFO: Proxy Auto Config NOT enabled.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Checking the Java proxy settings.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "http"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "https"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "ftp"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "gopher"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "socket"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Java Proxy NOT enabled.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter <clinit>
INFO: Cisco Unified CCX root directory : c:\progra~1\wfavvid
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter isMMStarted
INFO: Manager Manager is NOT started
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Creating the Windows URL classloader params
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter createParams
INFO: Raw URLClassloaderParams : "Editor Class Loader";{0}\CiscoManagerManagerImpl.jar;com.cisco.manager.impl.ManagerManagerImpl;-property;{1};{2};{3};{4};-rootdir;{5};com.cisco.ccx.w1.config.mgr.MMInitLock
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: URLClassloaderParams : "Editor Class Loader", c:\progra~1\wfavvid\lib\CiscoManagerManagerImpl.jar, com.cisco.manager.impl.ManagerManagerImpl, -property, application.MCET.properties, -nokeepalive, -rootdir, c:\progra~1\wfavvid, com.cisco.ccx.w1.config.mgr.MMInitLock
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Redirecting the ManagerManagerImpl output
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Invoking the ManagerManagerImpl using the URLClassloader
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.URLClassLoader main
INFO: Invoking the URLClassLoader
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.URLClassLoader convertToURL
INFO: *** Adding classpath: c:\progra~1\wfavvid\lib\CiscoManagerManagerImpl.jar, URL = file:/c:/progra~1/wfavvid/lib/CiscoManagerManagerImpl.jar
May 4, 2015 2:15:58 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: ManagerManagerImpl initialization completed and waiting for the MMInitLock(Startable class to get invoked)
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.MMInitLock start
INFO: Inside the startable class
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.MMInitLock start
INFO: Notifying the object waiting for the mutex
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Config framework started completely.
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Restoring the Outputstream if -redirect is enabled
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.export.cl.CLMigration getAllNodeIPs
INFO: Cluster IP addresses are, 172.30.30.5, 172.30.30.4
May 4, 2015 2:16:00 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: CCX Node with IP address 172.30.30.5 is reachable.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: CCX Node with IP address 172.30.30.4 is reachable.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: Getting the node config for UCCX1
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: Local node config is NodeConfig[schema=NodeConfig,time=Mon Nov 09 12:55:40 AZT 2009,recordId=-668476853,desc=,node id=1,computer name=UCCX1,ip addresses=172.30.30.4,model=7816I02,nodeGuid={BDF658EF-26F2-4871-8FE4-C508A8AD387E},osArchitecture=X86-based PC,osName=Microsoft Windows Server 2003,osVersion=502,vendor=IBM,installtime=Mon Nov 09 12:55:03 AZT 2009,upgrade time=Mon Nov 09 12:55:03 AZT 2009,ccm colocated=false,deployment type=1,harddisk size=236472,install path=C:\Program Files\wfavvid\]
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: Getting all engine node ids.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: Engine node ids = 2,1
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getInstance
INFO: Creating the DB Util instance.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: Loading the net.sourceforge.jtds.jdbc.Driver
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: DB Publisher IP is 172.30.30.4
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: DB CRA Url = jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: DB CRA Repository Url = jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra_repository
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: FCRasSvr Url = jdbc:jtds:sqlserver://172.30.30.4:4433/FCRasSvr
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Getting connection for jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Obtaining new Connection.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getDbSpaceUsed
INFO: DB Spaced used for db_cra is 479117312 bytes
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager checkSpace
INFO: Max allowed DB space=10.00 GB, Used db_cra space=456.92 MB
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Getting connection for jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra_repository
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Obtaining new Connection.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getDbSpaceUsed
INFO: DB Spaced used for db_cra_repository is 9175040 bytes
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Getting connection for jdbc:jtds:sqlserver://172.30.30.4:4433/FCRasSvr
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Obtaining new Connection.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getDbSpaceUsed
INFO: DB Spaced used for FCRasSvr is 6938624 bytes
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager checkSpace
INFO: Estimating the recording file size.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.cl.CLMigration getAllNodeIPs
INFO: Cluster IP addresses are, 172.30.30.4, 172.30.30.5
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.cl.CLMigration getRecordingFolder
INFO: Recording file location for the node 172.30.30.4 is C:\Program Files\Cisco\Desktop_Audio
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.cl.CLMigration getRecordingFolder
INFO: Recording folder UNC path for node 172.30.30.4 is \\172.30.30.4\C$\Program Files\Cisco\Desktop_Audio
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager getRecSpace
INFO: Recording folder (*.Raw) size for IP 172.30.30.4 is 0.00 Bytes
May 4, 2015 2:16:43 PM com.cisco.ccx.w1.export.ExportManager preCheck
SEVERE: Error while doing Cisco Unified CCX backup pre-check
com.cisco.lang.IllegalArgumentException: errCode=-1; nested exception is:
   com.ice.jni.registry.RegistryException: Registry API Error 53, '' - 'RegConnectRegistry()'
   at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:474)
   at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:408)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRegHandle(CLConfigUtil.java:300)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation0(CLConfigUtil.java:221)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation(CLConfigUtil.java:183)
   at com.cisco.ccx.w1.export.cl.CLMigration.getRecordingFolder(CLMigration.java:493)
   at com.cisco.ccx.w1.export.ExportManager.getRecSpace(ExportManager.java:926)
   at com.cisco.ccx.w1.export.ExportManager.checkSpace(ExportManager.java:995)
   at com.cisco.ccx.w1.export.ExportManager.preCheck(ExportManager.java:593)
   at com.cisco.ccx.w1.export.ExportManager.process(ExportManager.java:371)
   at com.cisco.ccx.w1.export.ExportManager.execute(ExportManager.java:263)
   at com.cisco.ccx.w1.export.ui.ProgressScreen$1.run(ProgressScreen.java:80)
   nested stack trace is:
   com.ice.jni.registry.RegistryException: Registry API Error 53, '' - 'RegConnectRegistry()'
   at com.ice.jni.registry.RegistryKey.connectRegistry(Native Method)
   at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:441)
   at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:408)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRegHandle(CLConfigUtil.java:300)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation0(CLConfigUtil.java:221)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation(CLConfigUtil.java:183)
   at com.cisco.ccx.w1.export.cl.CLMigration.getRecordingFolder(CLMigration.java:493)
   at com.cisco.ccx.w1.export.ExportManager.getRecSpace(ExportManager.java:926)
   at com.cisco.ccx.w1.export.ExportManager.checkSpace(ExportManager.java:995)
   at com.cisco.ccx.w1.export.ExportManager.preCheck(ExportManager.java:593)
   at com.cisco.ccx.w1.export.ExportManager.process(ExportManager.java:371)
   at com.cisco.ccx.w1.export.ExportManager.execute(ExportManager.java:263)
   at com.cisco.ccx.w1.export.ui.ProgressScreen$1.run(ProgressScreen.java:80)
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ExportManager destroy
INFO: Cisco Unified CCX Backup destroy called.
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ExportManager destroy
INFO: Final W1 Config contents [ ConfigMap : {License Seat Count=5, Unified CCX Engine Master=172.30.30.4, Unified CCX Engine Count=2, PUT Run On=172.30.30.4, Engine Node IDs=2,1, PUT Version=1.0 Build 108, OS Version=Windows 2003,x86,5.2, Node ID=1, User Name=Administrator, License Package Type=Cisco Unified Express, Unified CCX Rec Nodes=172.30.30.4, 172.30.30.5, IVR Port Count=10, License Package=Cisco Unified CCX Premium, $$Backup Data Type=W1 Pre Upgrade Backup, JRE Version=1.6.0_13, Unified CCX Mon Nodes=172.30.30.4, 172.30.30.5, Unified CCX Nodes=172.30.30.4, 172.30.30.5, Backup Start Time=Mon May 04 14:15:57 AZST 2015, Host Name=UCCX1, Unified CCX DB Publisher=172.30.30.4}
ParamMap : {Unified CCX Engine Count=2, node.id=1, IVR Port Count=10}
AppProperty : {com.cisco.ccx.w1.proxy.enabled=true, w1.stage.alarm=config\alarm, w1.put.instance.nwerr.skip=true, w1.stage.logs=logs, w1.stage.recordings=recordings, com.cisco.ccx.w1.put.retry=5, com.cisco.ccx.w1.put.colors=C8D2DC,F3F3FF, com.cisco.ccx.config.mgr.args=, w1.put.instance.port=13403, com.cisco.ccx.w1.put.lnf=com.sun.java.swing.plaf.nimbus.NimbusLookAndFeel, w1.stage.jtrace=config\jtapi, w1.stage.database=db, w1.stage.config=config, com.cisco.ccx.w1.config.properties=CustomFileClasspath.properties,currency.properties,SubsystemRmCm.properties,TTSProvider.properties,CustomStep.properties,CustomSubsystem.properties,SubsystemEDBS.properties,locale.properties,application.MIVR.properties,system.properties, com.cisco.ccx.w1.cl.timeout=120, com.cisco.ccx.w1.stage.dir=C:\W1-STI, w1.stage.license=7xLicense, w1.stage.calabrio=cl}
Backup dir : C:\W1-STI ]
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ExportManager execute
SEVERE: Cisco Unified CCX Backup operation failed. ProcessResult = false
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane saveStatus
INFO: Saving the PUT backup status and logs.
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane createZip
INFO: Getting the PUT log files from C:\
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane createZip
INFO: Creating the log archive file C:\PUTLog04-May-15#14-16.zip
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane saveStatus
INFO: PUT logs backup completed.
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.util.CCXUtil printRuntimeInfo
INFO:
===========================
Available Processors = 2
JVM Max Memory = 493.06 MB
JVM Total Memory = 118.88 MB
JVM Free Memory = 90.53 MB
===========================

The primary reason for this error is when a codec is not installed on the box that your running Windows Media Player from (that is the common knowledge part)...a possible reason for this could be that some wav files are being saved in different formats than others. A quick check to see if there are different CTI port groups configured to use different codec would prove that out. Also...can you play the files on another computer or in a different player like VLC?
Peace,
Michael Clendening

IPCCX jtapi, add cluster and trigger error

hi,
during the installation of ipccx (HA deployment) i found difficulty in adding the cluster and making the trigger. on start it gave me the error of jtapi resync.when i tried to resync it it gave me error (jtapiresyncerror1.jpeg).so i tried to resync it manually by stoping the crs node manager and installing the jtapi client for windows from ccm. but after opening the appadmin application again it gave me error of jtapi sync (jtapierror1). for clustering ipccx1 components are working but when i tried to enable the components of ipccx2 it gave me error (errorafteripccxcomponentactivation1.jpeg)..you can also see other jpegs for reference..it is showing the replication status of unkown.
then i tried to add the script and application but when i entered the trigger information it gave me error "could not update the user on unified cm" (trigerror1.jpeg)..
Regards
Naresh

hi,
I haven't tried to install only the second server.. i have time so i reinstalled both the first and second server..following was the sequence
IPCCX installation:
1)install operating systems for first server.
2)install ipccx dvd for first server (after ipccx dvd installation initial setup window will open automatically.. no need to configure it..just close the window)
3)install sql server..
4)now open app admin page and do initial setup..
5)install operating system for second server.
6)install ipccx devd for second server (after ipccx dvd installation initial setup window will open automatically/.. no need to configure it..just clost the window)
7)install sql server
8)now open app admin page of second server and do initial setup..
hope that it helps..
Regards
Naresh

Jtapi unusual error

hey all,
i'm developing some applications using JTAPI 1.4 on a Cisco Call Manager, basicly to record callers voice messages, but i'm getting a
MethodUnSupportedException and it indicates an error in the following line
mtc.usePlayURL( "file:C:\\Documents and Settings\\myassin\\My Documents\\Projects\\CCM\\Message.wav");
if anyone can answer me asap, i'd be very grateful.
thanks in advance.

"FY13"=10;
what error can possible creep into this Script ....

Ccx jtapi error

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