CCX Promotional Bundles for UCCX 9.0

I am ordering a Mixed 9.0 environment (CUWL and UCL)
I do not see CCX-90-25P under either the R-CUWL-STD-K9 or R-UCL-UCM-LIC-K9
What do I do right now when trying to quote 25 Premium CCX seats? I can use the L-CCX-90-NEW-LIC, but this is going to price at 25x$1850 = $46,250.
CCX-90-25P is only $34,495, so clearly what I need to present to the customer.

it eventually showed up in netformx and ccw
i used a mixed bundle / cuwl and ucl / so i could find the promo under R-UCL-UCM-LIC-K9

Similar Messages

Promotional Bundle Discount - Disappointing Customer Service for the first time ever

I'm a long time Comcast customer currently on a triple bundle package. My promo discount ended and typically I can call; talk to a knowledgeable rep; and find a comparable bundle to keep my rate under $200 a month (tv, internet, phone that I use for business calls). Last week I got a "sassy" rep who was anything but helpful; reading off scripted cards; insisting that she was doing a good job and had satisfactorily helped me. I kept telling her no...I wasn't happy hearing there was NO promo available to me via the phone but I should try going to the website...well, I've spent another hour online trying to find alternatives with no luck. After reading some forum posts, I'm convinced there is NO site on comcast that offers any promo bundles for existing cusotmers that want to lower their bills. I do not need all the channels that my current plan has, but apparently if I change some things, comcast will get me for additional equipment costs so I'm sort of screwed unless we just drop everything and switch things up....I do hope someone from Comcast reaches out to help before you lose me as a customer......

I must have talked to the same rude customer service girl as you did. I was also trying to get a reduction in my bill and her response was to give back the modem that I rent and that would take $10.00 off my bill. For the last month I have had nothing but poor wifi service, having to call almost every day and have my modem reset. Well I hooked up this new modem that also includes the router on Saturday, what a nightmare that was. For more than 24 hours now my wifi has been intermittent at best. I called earlier and spent a good hour on the phone being transferred multiple times and each time having to repeat the same stuff over and over again! I have been with Comcast for more than 15 years and I think it's time for a change, tomorrow I am calling AT&T !!!

Span-Based Monitor of IPPA Agents at remote site for UCCX 9X

I understand to be able to monitor/record agents using IPPA (for UCCX), you need to utilize Span-based monitoring as opposed to Desktop Monitoring. According to the SRND, it also states that there should be no routing devices between agent phone (IPPA) and UCCX server which means no routers in between. Question I have is if I put the failover UCCX at the same location as the IPPA agents, would this work? I understand there might be an issue with redundancy with this scenario. Thoughts?

It is possible without QM. When using desktop monitoring, the phone is configured to Span to PC port. The agent must be running CAD and the PC running it must be attached to the PC port on the phone. CAD sees the spanned packets from the phone and then forwards them to the recording service on the CCX server. The big gotcha is that the NIC in the PC must not discard 802.1q-tagged packets. If the NIC discards them instead of forwarding them into the NDIS stack, CAD will never see them. Sometimes this takes a Google search and a registry setting change to fix if it doesn't work at first.

Wall Boards for UCCX 7.0

Any recommendations for a Wall Board for UCCX 7.0?

To avoid compatibility issues please check the compatibility guide. TAC will not be able to assist with wallboard issues that fall outside the compatibility of the CCX environment.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Hope this helps.
Mike

Bundles for existing customers

I have U-verse tv u300,high speed internet max plus, U-verse voice. All of my promotional discounts end on 8/9/15. Are there any affordable bundles for existing customers? I don't need movie channels. I currently have 3 receivers, but could get by with 2. To get comparable pricing, will I need to change carriers?

If you're getting charged for that third receiver and want to save some money, call customer support to return it - when you do, they'll probably start offering you all sorts of "deals", that'll be your chance to get another promotion. Others like to play angry with the retention dept threatening to leave for a deal - try asking nicely first so you don't have to get all worked up.

Techical field ( and Table ) for Promotion type for a particular Customer

Hi All,
Where can I find the promotion type for a particular Customer?
Thanks,
Sanjeet

Hi Suman,
I think you are talking about Transaction VB33.
Table - KONA (Rebate Agreements)
Field - KNUMA (Agreement (various conditions grouped together))
Structure - RV13A (Input/Output Fields for Price Element Maintenance)
Field - KNUMA_PI (Promotion)
And if you want based on particular customer..
Table - KOTE003 (Customer)
Field - KNUMA (Agreement (various conditions grouped together))
Table - KOTE004 (Customer Hierarchy)
Field - KNUMA (Agreement (various conditions grouped together))
Best Regards,
Sayak

Can't find bundle for base....

Help needed....
When making a ResourceBundle.getbundle("texter",getlocale())
from an applet, within Init, I get MissingResourceException with the message Can't find bundle for base name texter....
Also, to mention is that within Init I set SystemSecuity.addProvider("IAIK")This is removed in destroy SystemSecurity.removeProvider ("IAIK").
The name on the properties file is texter.properties.
The above problem only occur the second time the applet initializes.
The applet is located in a servlets application.
Operating system is Windows NT, using IE and Netscape.
Last but not least, this is only a problem when using JRE 1.4 not when using JRE 1.3.

Hello!
I am using IBM WebSphere Test Environment as a servletEngine, i put the propertiesfile in a jarfile together with
the appletpackage. So the servletpage loads everithing in the jarfile to the client. The strange thing is that this works the first time but not the second time.
Thanksfull for any suggestions!
/Elena

How do you create an installer/bundle for PPro with extension, a plugin (export-controller) and some

Hi
As my topic says
How do you create an installer/bundle for PPro with extension, a plugin (export-controller) and some custom presets?
Assume you have Flash Builder 4.5, CS Extension builder 2.0, Xcode 4.5.1 running under MacOS 10.8.

I understand why you need updated running headers in your book. To a sighted reader these serve as a guide to where you are and help you find things quickly. In addition, if you are exporting your data to XML or HTML from the tagged PDF it would also be important to have these in the proper location.
But for accessibility purposes, it doesn't have to be there because the screen reader reads everything in linear order, line by line. No one is looking at the page. A user listening to the screen reader read the page is going to hear this heading, just before the actual word itself. So they will hear the first word on the page twice. It's not the end of the world if it's there, but such headings are not necessary for accessibility unless they are not repetitive and contain information that is not otherwise available.
So I would say, fine if you need them or want them there, it's just one word.
I think you should try exporting your book to PDF (or even just a chapter of the book) and look at the tags panel in Acrobat to see if you are getting the result you want. I can't tell you exactly what you should do to get those results, you are using a plug-in I don't have.
I can tell you I didn't have to add the headers to any article at all, they just automatically export if the other articles in the file are added and you don't select the header style option "not for export as XML."
You may not experience the same results with your plug-in, but I think it will probably work the same way.
Give it a try and best of luck.

Custom reporting for UCCX 7

Hello there,
I am looking for easier ways to generate custom reports for UCCX 7, I am asking incase I go away an spend heaps of time programming stored procedures and crytal reports if there is a report pack out there or some documentation to make it a bit easier.
Our call center team leader is asking for reports to be written for the system or modification of existing reports as the ones included are either too crowded with information or do not display what we actually want.
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
As an example, there is a report called ‘Agent Not Ready Reason Code Summary Report’, this report lists some not ready codes such as 32756 etc.. (i.e. Pre-defined system codes), however we want to list our own not ready codes as well as remove some of the system ones from the report as we don’t really want them there.
Another example is the Agent state details report, one of the columns is 'Reason Code', this is fine, however it would be nice to have a summary at the end of the report for a total count of each not ready code (with the not ready code name not just the code).
Is there anyone out there who has written/customised reports for UCCX or know where I can find some more documentation? I have searched around but not found anything, Cisco TAC have said that they only deal with the connection of Crystal Reports to UCCX, the coding itself and help with regards to that you are basically on your own with.
Thanks

Hi
There are other ways of reporting, but you are still on your own with it unless you find someone who writes a package. I'm not aware of any...
Re your specific queries though:
‘Agent Not Ready Reason Code Summary Report’ - when running the report, you can go to the 'detailed' tab, and on that tab you can select 'Reason Code' as a filter and pick the codes you are interested in.
Also that same report shows the summary (i.e. totals) of the time in those reason codes doesn't it? So that's what you wanted to see on the other report?
Final point (and this is a common one that comes up) is that for some reason the 'reason' codes only appear as numbers in the DB. There are no lookup tables where you can link them to names for reporting. This basically means the best you can do is to edit the Crystal templates so that the static table listing the codes at the top of the report has the codes you have configured. Obviously this isn't dynamic, but it is easy as far as Crystal goes...
Hope this helps
Aaron
Please rate helpful posts...

Mobile 3.1 can't find bundle for base name labels

Hi all.
I installed the Business Objects Mobile 3.1 few days ago on a dedicated server without using proxy server because the installation is in test mode with no external access. Both products (BO Enterprise XI3.1 & BO Mobile 3.1) are installed on separate Windows Server 2003 machines. The installation has the default database (Apache Derby) and both services (VAS & VMS) are working. The mobile device is a virtual device on my PC using Windows Mobile 6.1 operating system.
The client application has been installed on mobile device and users can succesfully log on to the CMS using Enterpise Authentication method. After this two folder icons are displayed on screen, first for Local Documents and second for Server Documents. Clicking the Server Documents the following error message is displayed on screen "Can't find bundle for base name labels, locale el_GR (0x15)"
I tried to resolve the problem changing the regional settings from Greek to US in servers, my PC and Virtual Device but the exact error still appears. Does anybody knows what to do or where to look for a solution?
Thanks for reading my message. Happy and creative new year for all.

Here is my suggestion.
Do you have the property file named "webui-resources_en_US.properties"?
Here is the example
language="en"
country="US"
locale = new Locale(language, country);
bundle = ResourceBundle.getBundle("com.<companyname>.webui-resources");
copy the webui-resources_en_US.properties file to the directory
com.<companyname> in your workspace/IDE/localdirectory. or ftp that file to classes/com/companyname directory
This should work. I am using it that way.
which appserver r u using?

Can't find bundle for base name... and selectOne tags

I have a problem. I have a little application with internationalization working very well. But when i introduce a selectOneMenu tag i get the following error:
javax.servlet.ServletException: javax.servlet.jsp.JspException: Can't find bundle for base name MessageBundle, locale en
     org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:821)
     org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
     org.apache.jsp.pages.default_jsp._jspService(default_jsp.java:121)
     org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:322)
     com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:130)
     com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:87)
     com.sun.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:200)
     com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:117)
     javax.faces.webapp.FacesServlet.service(FacesServlet.java:198)
     org.apache.jasper.runtime.PageContextImpl
When I take off the selctOneMenu tag and every thing work well again.
the code of the page is the following:
<%@ taglib uri="http://java.sun.com/jsf/html" prefix="h" %>
<%@ taglib uri="http://java.sun.com/jsf/core" prefix="f" %>
<f:loadBundle basename="localizations.MessageBundle" var="bundle"/>
<html>
<head>
<title></title>
</head>
<body>
<f:view>
<%@ include file="/pages/includes/header.jsp" %>
<h:selectOneMenu>
     <f:selectItems value="#{pruebaBean.condiments}"/>
</h:selectOneMenu>
</f:view>
</body>
</html>
The pruebaBean code is the following:
public class PruebaBean {
     private Map condiments = null;
     public Map getCondiments() {
     if(condiments == null) {
     condiments = new HashMap();
     condiments.put("Cheese", new Integer(1)); // key,value
     condiments.put("Pickle", new Integer(2));
     condiments.put("Mustard", new Integer(3));
     condiments.put("Lettuce", new Integer(4));
     condiments.put("Onions", new Integer(5));
     return condiments;
     public PruebaBean() {
     public void setCondiments(Map condiments) {
          this.condiments = condiments;
The MessageBundle work well, the problem i think is something with the selectOneMenu.
Help me please.

a) You can't use map for that purpose.
b) You have to create SelectItem objects
c) If you return an array of selectItem on this method condiments, it will go ok.

Can't Find Bundle for Base name

Please help! I've tried just about everything!!!
Error:
Exception in thread "main" java.util.MissingResourceException: Can't
find bundle for base name Messages2/Messages2, locale
java.util.ResourceBundle.throwMissingResourceException(ResourceBundle.java:1508)
java.util.ResourceBundle.getBundleImpl(ResourceBundle.java:1262)
at java.util.ResourceBundle.getBundle(ResourceBundle.java:789)
com.hypefiend.javagamebook.games.rps.RPSClient.main(RPSClient.java:55)
Java Result: 1
package com.hypefiend.javagamebook.games.rps;
import com.hypefiend.javagamebook.client.*;
import com.hypefiend.javagamebook.common.*;
import java.nio.*;
import java.nio.channels.*;
import java.util.*;
import java.net.*;
import java.io.*;
import org.apache.log4j.*;
public class RPSClient extends GameClient {
    /** log4j logger */
    protected static Logger log = Logger.getLogger("RPSClient");
    /** reference to ConsoleEventReader that reads events from user input */
    protected RPSConsoleEventReader consoleReader;
     * main.
    public static void main(String args[] ) {
     // setup log4j
     BasicConfigurator.configure();
     if (args.length < 2) {
         System.out.println("usage: java com.hypefiend.javagamebook.games.rps.RPSClient <host> <player_name>\n");
         System.exit(0);
      String language;
        String country;
        if (args.length != 2) {
            language = new String("en");
            country = new String("US");
        } else {
            language = new String(args[0]);
            country = new String(args[1]);
        Locale alocale;
        ResourceBundle mesg;
        alocale = new Locale(language, country);
        mesg= ResourceBundle.getBundle("src/com/hypefiend/javagamebook/games/rps/Messages2/Messages2",
                                           alocale);
    // fire up the client
     RPSClient gc = new RPSClient();
     gc.init(args);
     gc.start();
     * call GameClient.init()
     * and start our ConsoleEventReader
    public void init(String args[]) {
     super.init(args);
     consoleReader = new RPSConsoleEventReader(this, inQueue, outQueue);
     consoleReader.start();
     * shutdown the client
    protected void shutdown() {
     consoleReader.shutdown();
     super.shutdown();
     * handle incoming GameEvents from the EventQueue
    protected void processIncomingEvents() {
     GameEvent inEvent;
     while (inQueue.size() > 0) {
         try {
          inEvent = inQueue.deQueue();
          switch (inEvent.getType()) {
          case GameEventDefault.S_LOGIN_ACK_OK:
              break;
          case GameEventDefault.SB_LOGIN:
              stdOut( java.util.ResourceBundle.getBundle("src/com/hypefiend/javagamebook/games/rps/Messages2/Messages2").getString("login:_") + inEvent.getMessage());
              break;
          case GameEventDefault.SB_LOGOUT:
              stdOut( java.util.ResourceBundle.getBundle("src/com/hypefiend/javagamebook/games/rps/Messages2/Messages2").getString("logout:_") + inEvent.getMessage());
              break;
          case GameEventDefault.SB_CHAT_MSG:
              stdOut( inEvent.getPlayerId() + ": " + inEvent.getMessage());
              break;
          case GameEventDefault.S_DISCONNECT:
              stdErr( java.util.ResourceBundle.getBundle("src/com/hypefiend/javagamebook/games/rps/Messages2/Messages2").getString("disconnected_from_server:_") + inEvent.getMessage());
              shutdown();
              break;
          case GameEventDefault.S_JOIN_GAME_ACK_OK:
              stdOut( inEvent.getMessage());
              inGame = true;
              break;
          case GameEventDefault.S_JOIN_GAME_ACK_FAIL:
              stdOut( inEvent.getMessage());
              inGame = false;
              break;
          case GameEventDefault.SB_PLAYER_QUIT:
              stdOut( inEvent.getMessage());
              inGame = false;
              break;
          default:
              stdOut( inEvent.getMessage());
              break;
         catch (InterruptedException ie) {}
     * return our GameName
    public String getGameName() {
     return "RPS";
     * factory method to create GameEvents
    public GameEvent createGameEvent() {
     return new GameEventDefault();
     * factory method to create login GameEvents
    public GameEvent createLoginEvent() {
     return new GameEventDefault(GameEventDefault.C_LOGIN);
     * factory method to create disconnect GameEvents
    public GameEvent createDisconnectEvent(String reason) {
     return new GameEventDefault(GameEventDefault.S_DISCONNECT, reason);
}Edited by: ahulet2007 on Nov 2, 2007 8:49 AM

You continue to use slash instead of dot.
You did not follow any of my suggestions and still awarded me dukes,
so I feel I have to make a last attempt.
Here is what I have:
D:\try>dir /s
Volume in drive D is New Volume
Volume Serial Number is 3ECC-CB52
Directory of D:\try
11/05/2007 12:18 PM    <DIR>          .
11/05/2007 12:18 PM    <DIR>          ..
11/05/2007 12:19 PM    <DIR>          a
               0 File(s)              0 bytes
Directory of D:\try\a
11/05/2007 12:19 PM    <DIR>          .
11/05/2007 12:19 PM    <DIR>          ..
11/05/2007 12:19 PM    <DIR>          b
11/05/2007 12:17 PM               808 MyClass.class
               1 File(s)            808 bytes
Directory of D:\try\a\b
11/05/2007 12:19 PM    <DIR>          .
11/05/2007 12:19 PM    <DIR>          ..
11/02/2007 01:56 PM                11 Messages.properties
               1 File(s)             11 bytes
     Total Files Listed:
               2 File(s)            819 bytes
               8 Dir(s) 70,889,848,832 bytes free
D:\try>java a.MyClass
value
D:\try>Here is the code for MyClass:
package a;
import java.util.*;
public class MyClass
public static void main( String[] args ) throws Exception
    ResourceBundle rb = ResourceBundle.getBundle( "a.b.Messages" );
    System.out.println( rb.getString( "key") );
}Here is the contents of Messages.properties:
key = value

How to see programming Code for UCCX Script

Hi All,
How can I see the programming Code for UCCX Script? I have a script and want to see its Code , something like :
int sum = 0;
boolean alternate = false;
boolean isValid = false;
try {
int i = 0;
for (i = ccnumber.length() - 1; i >= 0; i--) {
int n = Integer.parseInt(ccnumber.substring(i, i + 1));
if (alternate) {
   n = n * 2;
   if (n > 9) {
    n = (n % 10) + 1;
sum += n;
alternate = !alternate;
isValid = (sum % 10 == 0);
} catch (Exception e) {
return -1;
return (isValid == true ? 1 : 0);
thanks,
Hamed

You're not going to find code per se, unless you have some java class you wrote and then you would only see the code if you had the source java file. The script is the only interface you get for "code".
david

Cisco Provided OS Patches for UCCX 7.0

I am getting ready to install UCCX 7.0 and patch it up (OS Disks are 2003.1.5) but for the life of me I can't find any OS patches under this area of the downloads section. I can find a lot of UCCX patches but nothing on the OS. Knowing that UCCM (CallManager) was windows based up until release 4.3 I went over there and found OS patches there. My question is this: Is there any functional difference between the MCS patches for UCCM 4.3 and any that might be elsewhere for UCCX? I would prefer to stay with the correct MCS OS patch if there is one but honestly it makes sense that it wouldn't be.
Opinions?

Hello,
5 point for You Aaron, this is completely correct the patches for the OS are the same. I dont know why they are under the CUCM and not under UCCX.
HTH
Please rate this post if was helpful
Walter Solano
Cisco UCCX Specialist

JTDS version for UCCX 9.0?

What is the recommended/supported version of JTDS for UCCX 9.0? I have used 1.2.5 successfully with 8.5.1, but I see recently released version of 1.2.6, 1.2.7, and 1.3.0. Anybody have any expereience with the newer JTDS versions?

Hi,
stick to 1.2.5 - it has been around for some time, I used in in several Grails/Java applications and it performed very well. 1.2.6 came out a couple of months ago, I tried it, and it caused a deadlock when used in a multithreaded environment. I did not have the chance to test 1.2.7 and 1.3.0 yet but I guess they released it because of a serious issue in 1.2.6.
Your experience may differ, though.
G.

CCX Promotional Bundles for UCCX 9.0

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