CCX - Real Time Reporting Issue/Question

If no agents are ready in a call queue is there a way to track any attempted incoming calls in CCX reporting?
The company I work for has all calls routed to a third party answering service after normal business hours. In addition, if a call sits in a queue for over 1.5 minutes it is also forwarded to a third party answering service to act as tier one support.
Any direction is appreciated.

No it's certainly possible.  I would try that first, see if it's working at all.
Sometimes, running this page from an end user PC, can fail if your JRE is not the right version.  One way to find out if that is the case:  uninstall your java, reboot, then launch the RTR page and it will automatically isntall the correct version for you.
Try these, and report back.

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