CCX / WFO Not Recording All Users

I've setup CCX and WFO in a lab to test compliance recording. My lab consists of the following:
- CCX 8.5.1
- WFO 8.5.2
- 3 AD users with device profiles (agent1, agent2 and agent3)
- 1 laptop with CIPC configured for network recording
When I login agent2, calls are recorded. I've verified this by logging into the WFO webpage and playing back the recordings.
When I login either agen1 or agent3, calls are not recorded. The WFO CTI logs show the error '
Not enough active connections. Not qualified.' Below are the complete CTI logs.
2013-03-26 04:55:05,123 DEBUG [(P1-10.10.10.30) EventThread|Prequalifier#isInterestingJtapiEvent:112] Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required] JTAPI: 16791936 [CallActiveEv] <128>
2013-03-26 04:55:05,125 DEBUG [(P1-10.10.10.30) EventThread|Prequalifier#handlePassive:144] Active event (TermConnActiveEv SEPA088B41981E0) sent for local terminal (SEPA088B41981E0). Setting connection 24229920 to active state for callid 16791936
2013-03-26 04:55:05,125 DEBUG [Outgoing#5|AgentObserver#writeEvent:841] EVT: Sending to <Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required]>: Head[23,366,1]ConnectionId=24229920;AssocCallId=291160144755072;EvId=23;EvName=BEGIN_CALL;CallingAddress=212;MAC=SEPA088B41981E0;Line=212;Timestamp=1364298905;CalledAddress=Unknown;CallId=16791936;<
2013-03-26 04:55:05,125 DEBUG [(P1-10.10.10.30) EventThread|Prequalifier#handlePassive:149] Talking event (CallCtlTermConnTalkingEv SEPA088B41981E0) sent for local terminal (SEPA088B41981E0). Setting connection 24229920 to active state for callid 16791936
2013-03-26 04:55:05,126 DEBUG [(P1-10.10.10.30) EventThread|Prequalifier#isInterestingJtapiEvent:112] Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required] JTAPI: 16791936 [CallCtlTermConnTalkingEv SEPA088B41981E0] <128>
2013-03-26 04:55:05,126 DEBUG [(P1-10.10.10.30) EventThread|CallTalkingQualifier#isQualified:83] Not enough active connections. Not qualified.
2013-03-26 04:55:10,128 DEBUG [(P1-10.10.10.30) EventThread|Prequalifier#isInterestingJtapiEvent:112] Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required] JTAPI: 16791936 [CallCtlConnEstablishedEv] <129>
2013-03-26 04:55:10,128 DEBUG [(P1-10.10.10.30) EventThread|CallEstablishedQualifier#isQualified:83] Not enough active connections. Not qualified.
2013-03-26 04:55:11,613 DEBUG [(P1-10.10.10.30) EventThread|AgentObserverImpl#terminalChangedEvent:268] Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required] JTAPI: [CiscoRTPOutputStartedEv] <136>
2013-03-26 04:55:11,614 DEBUG [Outgoing#5|AgentObserver#sendFakeEstablishedEvent:534] Sending fake established event for call id: 16791936
2013-03-26 04:55:11,614 DEBUG [Outgoing#5|AgentObserver#sendFakeDirectionalEvent:513] Sending fake directional event for call id: 16791936
2013-03-26 04:55:11,614 DEBUG [Outgoing#5|AgentObserver#writeEvent:841] EVT: Sending to <Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required]>: Head[15,376,1]ConnectionId=24229920;AssocCallId=291160144755072;EvId=15;EvName=CALL_ORIGINATED;CallingAddress=212;MAC=SEPA088B41981E0;Line=212;Timestamp=1364298911;CalledAddress=Unknown;CallId=16791936;<
2013-03-26 04:55:11,615 DEBUG [Outgoing#5|AgentObserver#writeEvent:841] EVT: Sending to <Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required]>: Head[10,378,1]ConnectionId=24229920;AssocCallId=291160144755072;EvId=10;EvName=CALL_ESTABLISHED;CallingAddress=212;MAC=SEPA088B41981E0;Line=212;CallId=16791936;CalledAddress=Unknown;Timestamp=1364298911;<
2013-03-26 04:55:11,615 DEBUG [Outgoing#5|AgentObserver#writeEvent:841] EVT: Sending to <Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required]>: Head[31,476,1]ConnectionId=24229920;EvId=31;EvName=RTP_OUTPUT_START;PacketSize=20;Timestamp=1364298911;AssocCallId=291160144755072;PayloadType=G711ULAW64K;MAC=SEPA088B41981E0;Line=212;CallId=16791936;RemotePort=25044;Silence=false;RemoteIP=10.10.10.30;<
2013-03-26 04:55:11,653 DEBUG [(P1-10.10.10.30) EventThread|AgentObserverImpl#terminalChangedEvent:268] Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required] JTAPI: [CiscoRTPInputStartedEv] <136>
2013-03-26 04:55:11,654 DEBUG [Outgoing#5|AgentObserver#writeEvent:841] EVT: Sending to <Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required]>: Head[30,444,1]ConnectionId=24229920;AssocCallId=291160144755072;EvId=30;EvName=RTP_INPUT_START;LocalIP=10.10.10.126;LocalPort=24598;PacketSize=20;MAC=SEPA088B41981E0;PayloadType=G711ULAW64K;Line=212;Timestamp=1364298911;CallId=16791936;<
2013-03-26 04:55:17,433 DEBUG [(P1-10.10.10.30) EventThread|Prequalifier#isInterestingJtapiEvent:112] Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required] JTAPI: 16791936 [CallCtlConnEstablishedEv] <129>
2013-03-26 04:55:17,433 DEBUG [Outgoing#5|AgentObserver#writeEvent:841] EVT: Sending to <Agent[type=Network,dev=SEPA088B41981E0,ip=10.10.10.58,id=1.User login required]>: Head[10,384,1]ConnectionId=24229920;AssocCallId=291160144755072;EvId=10;EvName=CALL_ESTABLISHED;CallingAddress=212;MAC=SEPA088B41981E0;Line=212;Timestamp=1364298917;CalledAddress=7173646217;CallId=16791936;<
Any thoughts?
- Robb

Resolved... Apparently you need to add the physical phones and the device profiles as recording devices. The documentation is somewhat lacking in this regard. Anyway, hopefully this helps someone else.

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