Cd/bluray player not working hp desktop

hi just today my pc suddenly stopped reading cds, ive looked online and it seems its something to do with a usb error 31,
my pc product #: LN874EA#ABU
w7 64 bit
if anyone can help would be appreciated
cheers dave

ok i tried all the steps in the sticky at the top, and nothing has helped, the pc is only 1 month old so i dont see how the cd drive is broken, can anyone help?
in the device manager it says
'USB Root Hub' with an ! next to it, and when i click it the error code 31, ive tried reinstalling that and it is still broken,
also when i go into my computer and double click the cd drive it comes up asking if i want to run it 'Like a usb flash drive' and theres another option 'With a cd/dvd player' but it doesnt let me click the 2nd option
now my cd drive says theres no cd in! argg, i read alot of posts of ppl with this same problem, i dunno what to do!
my cd drive is: hp BDDVDRW CH20L

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