CD Burner Troubleshooting: No Burner Disc or software found
I've had my iMac for just a couple months, slowly learning the ropes. I successfully burned a few CDs, but then one day it suddenly started giving me an error message when I click on "burn disc." It said: No Disc Burner or software found.
I tried to go to software updater under the apple/software update, but it told me there was no software that needed updating.
Any guidance?
Can you burn at all?
Does your burner show up in System Profiler?
To run System Profiler, select 'About This Mac' in the menu.
Then click on the 'More Info...' button.
Expand the 'Hardware' section by clicking on the triangle.
Your disc burner can probably be found in 'ATA', otherwise try 'Serial-ATA'
Also check 'Disc Burning'. This should give more details about your burner.
On your system it should say at 'Burn support:' Apple supported or something like that.
Here's an example of my burner:
M
17' iMac 800 MHz, 768 MB RAM, 200 GB HD, DL burner Mac OS X (10.4.8) iTunes 7.0.1
Similar Messages
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ITunes is telling me "No Disc Recording Software Found"?
Hi,
An error has appeared on my iTunes -- it says when I try to burn a disc, there's no disc recording software found. I uninstalled and reinstalled iTunes. The same message came up, I was expecting my music to be gone as well (I had backed it up on my external drive), and I'm stumped. Can anyone help me figure out how to get the disc recording software onto my computer without me having to drag myself over to Geek Squad?
Here's the diagonostic
Microsoft Windows Vista Home Premium Edition (Build 6000)
TOSHIBA Satellite A215
iTunes 10.4.0.80
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver not found.
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 001EB2600245E4D8
Current user is not an administrator.
The current local date and time is 2011-08-14 15:08:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon X1200
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {98C5A8ED-813C-45D6-9BF8-3EB9FA737E00}
Description: Atheros AR5007EG Wireless Network Adapter
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Aug 14 11:47:01 2011
Lease Expires: Mon Aug 15 11:47:01 2011
DNS Servers: 192.168.2.1
Adapter Name: {A79075AD-039B-41A0-854A-6CB5F9E61F70}
Description: Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-14 14:46:07.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
**** Device Connectivity Tests ****
iPodService 10.4.0.80 is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod nano (2nd Generation) running firmware version 1.1.3
Serial Number: YM723A4XVQK
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
Cant burn discs driver not found???
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Acer Aspire 5315
iTunes 11.0.3.42
QuickTime 7.7.3
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4900BA15CA8
Current user is an administrator.
The current local date and time is 2013-05-22 15:24:36.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16002)
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.3.42 is currently running.
iTunesHelper 11.0.3.42 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD/DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.Hello Ace90,
Welcome to the Apple Support Communities. If iTunes does not find the drive for the disc burner, the following article has a few resolutions that will help.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Regards,
-Norm G. -
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Gateway 504GR
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B5100C06C600
Current user is an administrator.
The current local date and time is 2013-01-28 22:41:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 24f798b571ef8ebdda26da8efdbe3fe3
iPodService 11.0.1.12 is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Error Correction is turned on for importing audio CDs.
The last failed audio CD burn had error code -50(0xffffffce). It happened on drive E: _NEC DVD_RW ND-3500AG on CDR media at speed 0X.Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Can you post a screenshot of the contents of the key you've been editing, please? Include all of the regedit screen, including the left-hand column. Save the screenshot to an image file, and insert the image file in a reply by clicking the wee camera icon at the top of the reply window.
For example, this is what I'm seeing when I look at my key: -
nave burned hundreds of cd's...went to burn one recently and was told "no cd burner or software found" am not a real computer buff and have no idea if i lost a driver or if something needs updated....have been burning for four years and have no idea what to do...any help greatly appreciated....thanks..
Hi there sicilian1,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/ts2308
-Griff W. -
so still trying to figure out why i can no longer burn discs and it still says no disc burner software found. here is my diagnostics
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
To be filled by O.E.M. To be filled by O.E.M.
iTunes 12.0.1.26
QuickTime not available
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 76CA6FB00DE86C98
Current user is not an administrator.
The current local date and time is 2014-12-06 06:06:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {7908BCF0-DECD-4FE8-BD26-7154108FE14E}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {90C2174E-5C72-4F64-B225-E4F3C957356F}
Description: Qualcomm Atheros AR938x Wireless Network Adapter
IP Address: 192.168.1.9
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Dec 06 05:46:38 2014
Lease Expires: Sun Dec 07 05:46:38 2014
DNS Servers: 192.168.1.1
Adapter Name: {5A1EB27B-5F14-40C0-B0A7-33EA60036A45}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-12-06 06:06:04.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
D: ATAPI iHDS118 7, Rev VL08
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPad 2 running firmware version 8.1
Serial Number: DMRJ8RGMDFHW
**** Device Sync Tests ****
thank you also using windows 8 didnt know if that mattered
No iPod, iPhone, or iPad found.Hello gonezoe,
The article linked below details a number of steps that can help restore your ability to burn discs in iTunes.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/en-us/HT203242
Cheers,
Allen -
When trying to burn a cd in iTunes, message says no disc burner or software found. What do I do?
When trying to burn a cd in i
Tunes, meassage appears "no disc burner or software found". The last time I burned a cd was about a month ago and had no problem. What do I do?Windows computer (as it says in your profile) or Mac (the forum in which you posted)?
Restart your computer. -
Updated itunes to 12.1 and can't burn playlist. Error "attempt to burn disc failed, disc cannot be read or written to" have tried every troubleshooting solution to no avail. please help!
Greetings akite2high,
If you are having an issue with being unable to burn a CD using iTunes on your Windows computer, I would suggest that you troubleshoot using the steps in this article -
Can't burn a CD in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L -
I have installed and reinstalled iTunes several times. I am still getting an error that there is no disc burning software found and the computer keeps telling me to reinstall iTunes - it says that there is other burning software that is interferring but I haven't installed anything lately. I was able to burn discs on the earlier version. Now what?
Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help -
ITunes Won't Recognize Optical Drive / Can't Burn Discs.
Hi. I’m having some problems w/ an installation of iTunes on a Windows 64 bit PC. Specifically, when iTunes is installed, Windows 7 no longer recognizes the optical drive, and I can't burn discs via iTunes. I’ve attempted to implement all the solutions identified here,
Optical Drive is No Longer Recognized, or "Disc Burner or Software Not Found" alert after Install
http://support.apple.com/kb/TS2308
iTunes for Windows: Troubleshooting CD issues caused by device filters
http://support.apple.com/kb/TS2372
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
, and still find myself trapped in a vicious circle; i.e., (1) with iTunes installed Windows 7 no longer recognizes the optical drive, (2) Upon clearing the UpperFilters Value of GEARAspiWDM in the registry at {4De36E965 … } Windows 7 functions as expected and I can play cds in iTunes, but iTunes produces an error messages at start up along the lines of “iTunes did not install properly. Or, there’s a registry error ” In either case, I am not able to burn cds via iTunes.
My most rigorous effort amounted to (1) uninstalling all Apple products and third party GEAR driver update software via Control Panel, (2) a registry repair w/ Registry Mechanic and (3) reinstallation of all identifiable Apple software. Still the problem remains.
Apple I love you, but you’re bringing me down
From iTunes Diagnostics (w/ UpperFilters Empty (I notice the Diagnostic Utility is also seeking a LowerFilters entry. The registry doesn’t have references to LowerFilter at this location. Maybe that’s the problem?)) …
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.0.5.5
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0037B5E00A92****
Current user is not an administrator.
The current local date and time is 2013-09-03 09:58:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: ce02c1*****d19e716edbe5d8ac7*****
iPodService 11.0.5.5 (x64) is currently running.
iTunesHelper 11.0.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.update ... ran sfc /scannow as admin. windows reports 100% integrity.
-
"The attempt to burn disc failed."
Hi,
I have an older MBP, from July of the first year they were sold...2006? Can't remember. Anyway. I am running tiger still and everything is up to date. 10.4.11, iTunes 7.6 etc etc....
Anyway. My problem is, I can't get anything to burn!! Extended hardware test does not reveal any problems...
Here is what is happening..
I want to burn music so that I can play it in my car. I had a stack of 2 year old Sony CD-R's that I was using and they were perfectly, except I ran out of them. So I bought the same exact thing again...and iTunes spits out the cd and says "The attempt to burn disc failed. The burn failed because of a medium write error." Ok so I tried another disc. Same issue. Then I went and took one of my brothers 2 year old Sony CD-Rs and it worked perfectly. So I exchanged my new stack of cds for the same thing, same issue and returned them.
Since then I have burned a couple of movie DVDs on Sony DVD-Rs and they work fine. I have even burned data DVDs on Playo DVD-Rs.
This evening I purchased a stack of HP Music CD-Rs and guess what! My computer spit them out and said the same exact error message!!!
Does anyone have any suggestions?
Is it a Tiger issue?
It can't be hardware related because I have proven it can burn with no problem (just on older cds). Is it maybe a cd issue? Are newer cds somehow formated in a different way that will not work with my combination of hardware and software?
Maybe I should just spend the $300 and get an ipod adapter installed in my car...
Thanks
Adam
Other info...
MATSHITA DVD-R UJ-857:
Firmware Revision: HAEA
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: NoHi ASal,
If your Optical drive is reading correctly then the report suggests that there is already data on that disc and it cannot be written to again. Needless to say, only a CD/RW can be burned to more than once. Your info suggests that it is definitely a CD-R.
Double click your disc mounted on the desktop and see if there is any data on it. If there is then you cannot burn to it again. (Not without burning the data in "Sessions."-- A CD-R can have multiple burns in different sessions, but it cannot write over the top of already existing data. You will need a CD/RW if you wish to be able to completely erase and write again. See how you go. Hope this helps.
It appears that your profiler is well able to SEE the CD-R, but you still might have CD Burn issues. Have you tried just burning data to a CD-R through the Finder to see if burns successfully..? If it does, then you should be able to burn audio through iTunes too. Make sure youre not trying to fit too much data on the disc too. That is a common error with people...
Make sure the discs you are using are completely blank.
Regards,
Ben. -
Burning discs through external DVD burner
I've bought an external DVD burner as PE 10 did not recognise the inbuilt one in windows 8.1.
It does not recognise the new burner either.
How can I tell it where to burn the disc as the "burner location" box is not accessible.
I've tried burning to folder instead and this is fine for playing discs on a computer but they will not play back on a TV through a DVD player in spite of choosing this option when burning discs.
I hope I haven't wasted my money!
Marion ClarkeThings and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
http://helpx.adobe.com/creative-suite/kb/cd-dvd-drive-recognized-application.html
Set your Premiere Elements DVD output to a folder on your hard drive and then use the FREE Imgburn to burn the folder to disc for DVD... Premiere Elements 13 WILL write a DVD or BluRay to an ISO (send the author a PayPal donation if you like his program)
Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons... Set Imgburn to use the slowest burn speed your drive and media will use... I set my burn speed to 1x and let Imgburn adjust to the actual minimum -
What additional software is required on iMac to burn discs? Now using
OS10.3.9 with IMAC500/IN/128/20/CD/ULTRA/56K/FW/VG-USAJust a note.
Mac Soft ware is very usable and works.
Some users however find it harder and a little cumbersome to learn and use.
Compared to Roxio's Toast 7or8 or Popcorn.
Here is the link on Apple Burning Quick assist.
http://docs.info.apple.com/article.html?artnum=303599
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh854.html
These should help.
Don -
Cant burn discs and warning message
My computer wont burn discs. It recognizes and imports music and recognizes blank discs but it says disc recording not found when i try and burn it. It also has a warning message when i open itunes that says "the registry settings used by itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall Itunes." I have not tried to reinstall because i dont want to lose my music. Please help
Can you help me? I get the exact same message with my new upgrade of itunes 10. But with additional problem of not being able to uninstall/remove itunes through Add/Remove Programs in Control Panel. I get the following error:
"Could not open key: HKEYLOCALMACHINE\Software\Classes\itunes.aif\shellex\{88956b 1c6-b41f-4c 1c-a 562-0d564250836f}. Verify that you have sufficient access to that key or contact your support personnel."
Then I click OK and an Add or Remove Programs box pops up with:
"Fatal error during installation." Click OK.
What would you suggest I try now since I can't remove and reinstall itunes 10? I wish I'd never upgraded now! I have not yet tried steps messing with registry as suggested if uninstall and reinstall does not solve. I'm afraid of messing it up and making matters worse but will try as last resort. -
Attempt to Burn Disc Error 4280
Everytime I try to burn my music on to a CD or back up my files to a CD I get this error message, please help.
Hello ubbm10,
The article linked below provides some useful troubleshooting steps that can help get your computer burning music again.
Burning disc in iTunes for Windows using a Sony CD-RW/DVD CRX830E model drive fails with 4280 error
http://support.apple.com/kb/TA38101
Cheers,
Allen
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