CD Diagnostics 'sees' the CD, but the iTunes Source Menu doesn't
Hi! I just got iTunes. When I tried to import the first disc Phantom of the Opera movie soundtrack, it opened correctly in RealPlayer, but would not appear in the source menu for iTunes. I tried using the 'Add File to Library' command to add the .cda files from the CD to my library, but absolutely nothing happened. I tried both CDs from the set in both drives, but still no luck. I followed the instructions in troubleshooting. I opened iTunes from the Program Files folder and turned 'Use Error Correction' on, then off again, but nothing changed. I ran a CD diagnostic, which is shown below. The disc in drive D: has 14 tracks; the disc in drive E: has 11. Is there any way to solve this problem?
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
iTunes 4.8.0.31
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.1
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce 6800 GeForce 6800
Check the website of your computer manufacturer or video card vendor to verify that you have the latest video drivers.
IDE\DiskST3160023AS____________________________8.05___
Could not open CD handler, 5. Problem with installation of drive in Windows.
USBSTOR\DiskApple__iPod____________1.62IDECdRomHL-DT-ST_DVD-ROM_GDR8163B_______________0D20___
Could not open CD handler, 5. Problem with installation of drive in Windows.
IDE\CdRomPHILIPSDVD+-RW_DVD8631_________________CD21___
Could not open CD handler, 5. Problem with installation of drive in Windows.
D: HL-DT-ST DVD-ROM GDR8163B, Rev 0D20
Audio CD in drive.
Found 68 songs on CD, playing time 00:02 on Audio CD.
Track 1, start time 196:46:144
Track 2, start time 212:137:18
Track 3, start time 149:00:00
Track 4, start time 00:00:157
Track 5, start time 01:00:00
Track 6, start time 120:01:157
Track 7, start time 18:14:145
Track 8, start time 109:05:145
Track 9, start time 194:34:254
Track 10, start time 00:00:00
Track 11, start time 64:00:112
Track 12, start time 100:138:18
Track 13, start time 48:139:18
Track 14, start time 194:34:254
Track 15, start time 04:00:00
Track 16, start time 04:00:00
Track 17, start time 112:141:134
Track 18, start time 244:139:140
Track 19, start time 255:255:255
Track 20, start time 24:11:00
Track 21, start time 48:110:24
Track 22, start time 62:48:144
Track 23, start time 32:34:254
Track 24, start time 194:34:254
Track 25, start time 00:00:157
Track 26, start time 00:00:00
Track 27, start time 00:00:00
Track 28, start time 100:138:01
Track 29, start time 48:110:24
Track 30, start time 196:46:144
Track 31, start time 232:138:18
Track 32, start time 194:34:254
Track 33, start time 159:251:139
Track 34, start time 192:138:18
Track 35, start time 80:92:165
Track 36, start time 72:139:18
Track 37, start time 08:206:165
Track 38, start time 208:201:165
Track 39, start time 43:194:139
Track 40, start time 187:191:139
Track 41, start time 72:139:18
Track 42, start time 72:139:18
Track 43, start time 72:139:18
Track 44, start time 00:48:251
Track 45, start time 119:126:145
Track 46, start time 152:51:251
Track 47, start time 113:00:00
Track 48, start time 34:02:251
Track 49, start time 184:02:157
Track 50, start time 168:46:21
Track 51, start time 12:124:145
Track 52, start time 01:00:00
Track 53, start time 140:03:00
Track 54, start time 136:03:00
Track 55, start time 136:03:00
Track 56, start time 00:00:00
Track 57, start time 00:00:00
Track 58, start time 255:00:00
Track 59, start time 00:00:00
Track 60, start time 18:00:00
Track 61, start time 184:139:18
Track 62, start time 208:139:18
Track 63, start time 205:167:18
Track 64, start time 172:139:18
Track 65, start time 194:34:254
Track 66, start time 216:141:18
Track 67, start time 208:139:18
Track 68, start time 00:00:00
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
E: PHILIPS DVD+-RW DVD8631, Rev CD21
Audio CD in drive.
Found 69 songs on CD, playing time 00:02 on Audio CD.
Track 1, start time 196:46:144
Track 2, start time 212:137:18
Track 3, start time 150:00:00
Track 4, start time 00:00:157
Track 5, start time 01:00:00
Track 6, start time 120:01:157
Track 7, start time 18:14:145
Track 8, start time 109:05:145
Track 9, start time 194:34:254
Track 10, start time 00:00:00
Track 11, start time 00:80:02
Track 12, start time 100:138:18
Track 13, start time 48:139:18
Track 14, start time 194:34:254
Track 15, start time 04:00:00
Track 16, start time 04:00:00
Track 17, start time 112:141:134
Track 18, start time 244:139:140
Track 19, start time 255:255:255
Track 20, start time 24:11:00
Track 21, start time 48:110:24
Track 22, start time 62:48:144
Track 23, start time 32:34:254
Track 24, start time 194:34:254
Track 25, start time 00:00:157
Track 26, start time 00:00:00
Track 27, start time 00:00:00
Track 28, start time 100:138:01
Track 29, start time 48:110:24
Track 30, start time 196:46:144
Track 31, start time 232:138:18
Track 32, start time 194:34:254
Track 33, start time 159:251:139
Track 34, start time 192:138:18
Track 35, start time 80:92:165
Track 36, start time 72:139:18
Track 37, start time 08:206:165
Track 38, start time 208:201:165
Track 39, start time 43:194:139
Track 40, start time 187:191:139
Track 41, start time 72:139:18
Track 42, start time 72:139:18
Track 43, start time 72:139:18
Track 44, start time 64:00:112
Track 45, start time 119:126:145
Track 46, start time 16:13:112
Track 47, start time 152:01:00
Track 48, start time 34:02:251
Track 49, start time 120:04:157
Track 50, start time 168:46:21
Track 51, start time 12:124:145
Track 52, start time 01:00:00
Track 53, start time 198:12:00
Track 54, start time 194:12:00
Track 55, start time 194:12:00
Track 56, start time 00:00:00
Track 57, start time 00:00:00
Track 58, start time 255:00:00
Track 59, start time 00:00:00
Track 60, start time 18:00:00
Track 61, start time 184:139:18
Track 62, start time 208:139:18
Track 63, start time 205:167:18
Track 64, start time 172:139:18
Track 65, start time 194:34:254
Track 66, start time 216:141:18
Track 67, start time 208:139:18
Track 68, start time 00:00:00
Track 69, start time 65:00:117
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Dell DIMENSION DIM4700 Windows XP Pro
That's the most current version, and rather what I suspected. Many people haven't yet figured out the new default interface in iTunes 11. To get to the iPad information so you can sync, click the iPad button in the header bar at the upper-right:
Or go to the View menu and select "Show Sidebar" and the interface will then look substantially like it did in earlier versions. If you don't see the menus, go to the small icon with the arrow at the extreme upper left and select "Show Menu Bar":
Regards.
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