Cd drive doesn't work since loading itunes

Since installing itunes my computer's cd doesn't work. How can I fix this problem?

Last month my girlfriend was trying to import songs from a cd into her iTunes (v4.7) on her laptop. Her cd-rom drive quit responding. The computer recognizes that the cd drive is there, but it won't recognize any disks. If you put a disk in, the drive doesn't even spin the cd. This happens when itunes is on and off. When I try to access the device via DOS, I get the message, "the device is not ready".
I figured that it was probably her laptop cd-rom crapping out. So, since she could no longer use her computer to put her songs onto her ipod, I was letting her use mine. I had an even older version of itunes V4.1 or 4.2. Now, I hadn't tried to import songs into iTunes in a long time. Lo and behold, I try to import a cd (Death Cab for Cutie:Something About Airplanes) and the cd stops responding. It's the exact same thing that happened to my girlfriends laptop. I tried to update to v5 but that didn't help. When I do the cd diagnostic, the offending drive says "Drive is empty".
On my computer, I have removed upper and lower filters in the registry...no change. I have never had easy cd creater, but we both have ahead Nero Burning Rom software. I can't boot from the drive. I have uninstalled the drive and let windows re-detect it...no change. Windows detects the drive, it just won't read anything...no audio cds, no data cds...
We are now down 2 cd drives and we only have one left.
Is this what you have experienced Randy?

Similar Messages

  • Optical drive doesn't work after installing itunes 11.0.5.5

    After updating to iTunes 11.0.5.5 my optical drive does not work. I have put the same CD in another PC and it works fine. When I right click on the optical disc drive in 'Computer' I get the error message "Windows cannot access the specified device, or file. You may not have the appropriate permission to access the item." If a CD is in the drive, the drive will either keep popping open or not open at all on its own. The CD will not open in any other player such as Windows Media Player either.

    I read this article:
    http://www.gearsoftware.com/wiki/index.php/CD/DVD_drives_disappear_after_install ing_iTunes
    I did not have any AFS drivers.
    This is what I did and my optical drive is now working:
    1. Backed up iTunes
    2. Unistalled iTunes
    3. Tried to install iTunes 10.7 for Windows 64
    http://support.apple.com/downloads/#itunes
    4. When iTunes tried to launch I received the message "iTunes Library.itl cannot be read because it was created by a newer version of iTunes"
    5. My computer would not recongize the optical drive at all now
    6. I re-installed iTunes 11.0.5 for Windows 64
    http://support.apple.com/downloads/#itunes
    7. All my iTunes data is there and my optical drive works now
    Note: I should clarify that before uninstalling iTunes 11.0.5 my optical drive worked sometimes. It would play maybe one song, both in iTunes and Windows Media Player and then stop working. The drive would also pop open on its own whether there was a disc in there or not. Also sometimes I had to manually open the drive with a paper clip.

  • Cd drive doesn't work after installing iTunes

    I installed iTunes and started to try and rip cd's into the library but the cd drive isn't working any more..  Something about the driver, which I updated, or it also says the registry is incomplete for the cd drive.  I ran into this once before on another computer, but I forget how to fix this.  I tried to do a system restore to before I installed iTunes, but my computer wouldn't let me restore.  Any suggestions?

    Hello banjo1971,
    The following article provides steps which can help correct this issue and get your disc drive working with iTunes again.
    iTunes for Windows: "Registry settings" warning when opening iTunes
    http://support.apple.com/kb/TS3299
    Cheers,
    Allen

  • HT4718 optical drive doesn't work, hd is earesed and i need to install os x on my macbook pro

    Hi there,
    my questions are:
    1.optical drive doesn't work, hd is earesed and i need to install os x on my macbook pro.
    how to do it on internet?
    2.already tried connected via lan cable, but folder with question mark appeared.What could be problem(DHCP was enabled)
    3.Is it possible to do it in target disk mode through my even older powerbook G4
    4. Is it possible to do it with flash memory , and how to download the stuff on?
    thanks in advance
    Allterro

    If your Macbook Pro (MBP) came preinstalled with OS X Lion (10.7), you can use Internet Recovery to reinstall it.
    You will need an Internet connection.
    Restart your Mac using Command+Option+R until you see a spinning globe. This will boot into Apple's server and load their Recovery HD.
    From the OS X Utilities menu, select Reinstall OS X. You should see a Lion logo to the left of this option.
    If your MBP came preinstalled with OS X Snow Leopard you will need the DVD and an external CD/DVD drive to use to install it.
    You may also be able to put your MBP into Target Mode with another Mac running a version of OS X that is compatible with your MBP. From that other Mac download OS X from the App Store and point to your MBP (Target Mode) to install to. I've never tried this but it sounds like it might work.

  • CD Drive Doesn't Work, Please Help

    Recently my Macbook was running really slowly so I restored my Macbook to factory settings. Now my CD Drive doesn't work. I can't burn CD's from iTunes or use cd's for anything. Please help!

    HI Yash,
    After re-installing the OS; did you check for software updates? If they're are any you may want to install them and see if it fixes your issue. I know some times things stop working after an OS install if the software updates are not installed.
    Can you still boot to the install disk? (by using option boot)
    If you can't option boot to the install disk, you might want to try a SMC reset. http://support.apple.com/kb/ht3964
    if you still can't you may want to try a NVRAM reset.
    http://support.apple.com/kb/ht1379
    If that doesn't help you could try the apple troubleshooting super drive article;
    http://support.apple.com/kb/ht2801
    if you can option boot to the install disk; but can't see disks when your booted to the built in hard drive, you might want to try a safeboot. http://support.apple.com/kb/ht1455

  • My Seagate external drive won't work since I downloaded Yosemite

    My Mac recognizes my Seagate external drive but it doesn't work since I downloaded Yosemite.

    Yosemite  is not a Classic operating system.  See where to post here:
    Site map of Communities and Categories
    Also you may find this tip useful:
    WD, Seagate, and Toshiba drives

  • My apple ID account doesn't work on my itunes but it does on the web. Could this be because I sync my music instead of buy it?

    My apple ID account doesn't work on my itunes but it does on the web. Could this be because I sync my music instead of buy it?

    No idea what  "My apple ID account doesn't work on my itunes but it does on the web" means.
    Please explain

  • What can I do if my CD or DVD drive doesn't work properly in Windows 8?

    QuestionWhat can I do when if my laptop CD or DVD drive doesn't work properly in Windows 8?
    AnswerNote: For help with this issue in Windows 7, please see this article.
    To get your CD or DVD drive working correctly, try these suggestions in the order listed.
    Reinstall the Driver
    Hold the Windows key and press the 'x' key to open a menu in the lower-left. In this menu, select "Device Manager." Expand "DVD/CD-ROM drives." Right-click the entry for the CD/DVD drive nested under "DVD/CD-ROM drives," then select "Uninstall." Finally, restart the computer. The computer will reinstall the drivers for the drive.
    Power Cycle
    Even when your laptop is off and unplugged, residual power can still be held in some components. While this is normal, clearing it can help with some hardware problems. Perform these steps to complete what’s called a power cycle.
    Ensure the laptop is turned off.
    Unplug the laptop's AC power cable.
    Unplug all wires and peripherals. This includes CDs, DVDs, USB sticks, mice, printers, and any other accessories.
    Remove the battery (if the model has a removable battery). If the model does not have a removable battery, check your user's guide to determine if you have a pinhole reset on the bottom. If you do, press this.
    Hold down the power button for thirty seconds.
    Reattach the battery if removed.
    Connect the AC adaptor to the power socket that was confirmed to be working in the first step.
    Connect the other end of the AC adaptor to your computer.
    Start the computer and test the drive
    Microsoft Fix-it
    Your computer may exhibit one or more of the following symptoms:
    Your CD or DVD drive no longer appears in Windows
    Your CD or DVD drive does not read or write and is shown as disabled
    The media in your CD or DVD drive cannot be read
    The media cannot be written to a CD or DVD inserted into the drive
    You receive an error message about your CD or DVD drive
    If any of these symptoms apply to your computer, use Microsoft Fix-it troubleshooter available here.
    System Restore
    Try using System Restore to restore to the most restore point from before the problem arose.
    How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
    System Recovery
    If the System Restore doesn't solve the issue, you could try a System Reset. Resetting your laptop to its original, out-of-the-box state is a great way to eliminate software as a possible cause of the problem. Note that doing a system reset will return the laptop to its default conditions, completely wiping your data. Information on how to perform a system recovery can be found in your user's guide.
    For more information on performing a recovery, see the following article:
    How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
    Contact Customer Support
    If the drive doesn't work after performing a recovery, it may be due to hardware failure. Please call customer support or seek servicing.

    See this Microsoft article - http://support.microsoft.com/kb/314060/en-us  For ways to fix manually
    and/or use the proper microsoft fixit 8.1 and 8 or the other one for Windows 7, Vista, and XP listed below.
    (these are from the Microsoft article)
    Resolution 2: Use the CD/DVD Fix it troubleshooter
    To automatically fix common issues with CD or DVD drives, click Run now, and then follow the on-screen instructions. Windows 8.1 and Windows 8   
    The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
                                    This troubleshooter fixes many problems. learn more
    Run now
    Windows 7, Windows Vista and Windows XP
    The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
                                    This troubleshooter fixes many problems. learn more
    Run now
    If your problem is not solved, try the next
    S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

  • Mac Powerbook with HP 5510 printer.  Scanner doesn't work since I installed Lion

    Mac Powerbook with Lion.  Scanner doesn't work since I installed Lion

    What kind of computer is it? Powerbooks can't run Lion. MacBook perhaps?
    With Lion, all scanning is performed through Preview. Use Preview.

  • HT201250 My backup external hard drive hasn't work since I insalled Snow Leopard. Bad:(  I am still learning about my MAC and would just like to re-format the hard dive and set everything up again. I want to upgrade to Lion but can't untill I backup what

    My backup external hard drive hasn't work since I insalled Snow Leopard. Bad:(  I am still learning about my MAC and would just like to re-format the hard dive and set everything up again. I want to upgrade to Lion but can't untill I backup what I.

    Read through the links here, calm down and take your time.
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

  • I have a MacBook Pro bought in dec 2009. Currently has mountain lion osx installed. Worked like a dream until today. Randomly froze, so I restarted it. To find I got a grey screen. It wouldn't start. Also note my DVD drive doesn't work, but mountain lion

    I have a MacBook Pro bought in dec 2009. Currently has mountain lion osx installed. Worked like a dream until today. Randomly froze, so I restarted it. To find I got a grey screen. It wouldn't start. Also note my DVD drive doesn't work, but mountain lion was installed via App Store anyway.
    So here's what I done so far:
    tried resetting PRAM - No success
    Done disk utility. Disk verified with no errors. I even re formatted disk. - no success starting.
    Tried re installing mountain lion via download . It froze halfway installing -no success.
    Tried backing up a time machine backup from my USB hard drive. It froze at 1% - no success
    Tried booting from safe mode - no success
    Tried the command line boot - no success.
    Please someone help!

    Sounds like the hard dre has left the building, Died, in the Sh*tter, Gone to the hard drive resting place in the sky.
    Buy a new drive connect it to the system with a SATA to USB adapter and see if you can install Mt Lion on that drive connected externally. If you can then the drive inside your system has failed.
    Oh Wait!!!! You have the 2009 model. They are known for bad drive to logic board cables. So it may not be the drive itself but the cable going from the drive to the logic board. Do the same as above then if the system runs OK with the new drive connected externally install it in the system and see if it boots. If it does you are good to go. If it doesn't then it is more then likely the cable that hs failed.
    I would suggest you also SAVE a copy of that download of Mt Lion and create a USB install drive from it using Lion Disk Maker, once you get your system up and running.

  • Photo booth doesn't work since lion installed

    what's up.  photo booth doesn't work since i dowloaded lion.  Help

    aquaman wrote:
    My mac IS up to date.
    No reason it should have stopped working. Maybe a problem waiting to happen and an upgrade pushed it over the edge. Provide some specs on your Mac, but I would really advise making an appointment at the Genius Bar at your local Apple Store.
    Good Luck
    Pete

  • Brand new Mac Pro.. CD DRIVE DOESN'T WORK!

    I just set up my new Mac Pro yesterday, and the cd/dvd drive doesn't work. It worked once, when I was installing a printer, but it made a really bad noise, and now whenever I put any cd or dvd in, it doesn't even recognize it or react.
    I don't know what to do.
    I know I have a warranty so somebody from apple should be able to help me, but I can't even reach anybody on the customer support phone number.
    Does anybody know a way to fix this?

    Try depressing the SMC RESET button for 10 seconds, small round button under drive #4 in the rear (with unit unplugged).

  • Kernal freaks out and cd drive doesn't work.

    I had trouble booting up my imac and it says something about the kernal not working during the boot up stage. I took out one of the sticks of ram and it will boot up fine. Does that mean that my ram is bad.
    Also my cd drive doesn't work. I just put in a cd and it spits it out. I tried all sorts of cd's and it has the same results.
    Please let me know what I can do.

    If it works with different ram, then that means the ram that's in there when it won't boot is likely faulty. The kernal panics are likely due to the bad ram. Return and/or exchange it and double check to make sure you got the right type of ram. You want PC2-5300 (667MHz) http://docs.info.apple.com/article.html?artnum=303721
    Secondly the drive issue sound like a failure of it to work al together. If you're under warranty I'd call Apple to arrange a repair, or take it into an Apple Store or Authorised Service Provider.
    Nick

  • Compressor 4 doesn't work since I installed Mavericks and I can't export a video normally on FCPX either.

    Compressor 4 doesn't work since I installed Mavericks and I can't export a video normally on FCPX either.
    Can someone help me?
    Thank you!

    Got the phone direct from the Apple website, so I assume it was unlocked, and it had been on giffgaff ever since but I don't see why that's a problem?
    The carrier was automatically selected as Free and is up to date.
    There seemed to be no problem that the SIM was being used in an iPhone 4 and my friends in exactly the same situation (e.g. arriving in France and moving over to the Free network with iPhone 4's) have had zero problems with their 3G network; it just seems to be me.
    The Free Mobile Network is included on this list which I guess means that they are Apple-approved? iPhone: Wireless carrier support and features
    How do I find out whether or not I would need to manually configure an APN? I'm not even sure I know what that is.

Maybe you are looking for