Cd drive only reads install disk

I have a 3 month old G5 and last month it stopped reading CD's, DVDs and software but will read the install disk. I have rebotted and tried the VNRAM and PRAM resetting...per the chat help. All the disks spin in the drive and get self ejected without loading...can't burn a CD from itunes either. It says to insert an empty disk and I know it is empty. I have heard others that have replaced their drives and don't know if I should reseat the drive or just take it in to get service. I live in ND so service is a long drive. Any suggestions would be appreciated.

I just received my superdrive replacement from Apple - a DIY part - they sent it EXPRESS and you ship yours back in the same box with an Express label PREPAID that they supply - instructions too
Got it in 24 hours at my door. Nothing cheap about Apple!!! Great SERVICE I might add!

Similar Messages

  • CD/DVD Drive only reads DVDS Not CD But the computer reads it as a DVD RW Drive!

    CD/DVD Drive only reads DVDS Not CD But the computer reads it as a DVD RW Drive.the drive door say RW DVD+R DL,Compact Disk Rewritable,Ultraspeed,DVD Multi Recorder.I was Wondering if Windows Loaded the wrong Driver?My Laptop S/N IsCNF62612TZ And P/N Is EZ601UA#ABA And The Front Of My Monitor says Hp Pavilion Dv 1000 Entertainment Notebook PC,And The Service Tag Is dv1738od and the Sticker On The Back Of The monitor say Hp Pavilion dv5- 1235dx Entertainment notebook PC.it Cme Factory With Win xp and when i got it the os was corrupted.i tried to reinstall xp but disk said no hard found.so i booted it up with vista ultimate and then downloaded the drivers and stuff from the here.should i had downloaded the 64 bit set as well?

    della wrote:
    My toshiba tecra a2 can only read DVDs. I cant read any type of cd. Ive tried so many things. My laptop is running on xp service pack 3 with a mat**bleep**a DVD RAm UJ 820s. I can burn/run any type of DVD but cant do anything with cds. Ive tried unistalling the drive and that didnt work. Ive uninstalled the IDE drivers and that didnt work. Nothing seams to work. I cant use recovery cds because there CDS. Please Help!!!!!!!!!
    It's probable that the CD 'side' of the combo drive has failed.  That you cannot boot from the recovery CD is pretty much proof of the failure.  

  • Mac Pro starts up only from Install Disk

    The Mac Pro will not start up from any internal or bootable external disk. The spinning progress wheel just goes on forever.
    When I connect those same disks to my laptop - either directly or via target mode - they will start up and operate the laptop without a problem.
    The Mac Pro lets me install the system from the install disk onto an internal had drive, but will not start up from that drive.
    When attempting to format an internal disk from the install disk, the computer freezes after about 6 minutes.
    Upon pressing the start button, the chime and gray screen are there almost instantly, but it takes an awful long time for the Apple logo and progress wheel - or the drive symbols when starting up with the option key pressed down - to appear.
    Could this be corrupted firmware? And if yes, how do I replace it on a machine that doesn't start up?
    But then, the freezing when attempting to format a drive from the install disk happens after a mild flash brightened the monitors ever so briefly. Seems to indicate a hardware problem.

    Start with Zapping the Pram. Then, run the Apple Hardware Test program, extended tests at least twice. If the problem persists, it's time to call AppleCare or carry it into an Apple repair station.

  • Won't read install disk in drive-any way to restore HD to factory settings?

    I am trying to wipe my iMac's hard drive and restore the computer to factory settings so that I can donate it to a nonprofit with none of my data. However, even though the CD/DVD drive works fine with other CDs/DVDs, when I install the iMac "Software Install and Restore" disk (#1), the computer isn't able to read it. It doesn't pop up on the desktop and when I try to restart holding down the C key, it doesn't work either. Is there any other way to restore the computer to factory settings?
    I inserted the same disk in my laptop and it is readable there, so clearly a problem with the disk drive, but yet it's able to read other disks... I'm stumped...

    Unfortunately, neither of these worked. The problem is that the drive is not reading this disk, for whatever reason. When I tried to reboot from the disk by pressing "option", I only get the HD as a choice and after attempting to read the install disk, the CD/DVD drive gives up and the drive tray opens. When I tried putting the disk in and going to System Preferences and Startup Disk, the only two choices I get are "Macintosh HD" and "Network Startup". No sign of the disk in the drive. Is there someway to log on to the install disk online, via the web? or to download the software from the web?
    What's particularly baffling is that I just used the drive yesterday to burn some photo archives as well as to view some old disks to see what was on there. The drive worked fine then.

  • Forgot Password Only have install disks for 10.4 and disk #2 for 10.5

    Hello,
    I was playing around on my macbook last night and changed my password to a password that i always use for just about everything and when i changed it worked because i had to logout cause something froze and safari was really messed up so when i logged in the new password worked but a few minutes later i was trying out some really old app from like 10.2 or something like that and it froze everything except finder so i tried to force quit and that wasn't working so i logged out and that froze too. So then i had to hold the power button down to shut it down and after i got it back up and running i tired to login with the new password i made earlier and it rejected it. I tried my old password and some really old passwords i tried caps and some of the words capital and it still didn't work. So then i was reading some other forms of people that forgot their password and stuff like that and most of them said to boot up with the install disk so i did and i did the password reset utility and it still didn't work. It said this volume can not be found or something like that. Then i realized that i had the disks from 10.4.0 and I tried to find my 10.5.0 ones and i only found disk #2 and for some reason it wasn't working when i tried to do it so then i was reading more forms about booting up in single user mode my doing Apple-S and i typed in the codes and they didn't work cause they were for 10.4.x and i heard they changed something like that in the security update that i installed so i have a big problem. I either need some hacked way of doing it or a new updated code. I will try to find my other disk and try to do it again but i know where it is its all the way up in canada at a place i own there . If there is a new code that would be Great. Or if there is some way i can download Mac OSX and burn it onto a CD or DVD because i am on the windows vista side of my mac now typing this. If anyone can't figure this out i will soon call apple. Thanks for helping. Bye
    Danny

    G'day Danny.
    Single User Mode will work in Leopard, unless the MacBook has been properly secured, or corrupted in a more fundamental way. Were the instructions from a credible source? I am reluctant to post the instructions here, as they are a powerful weapon in the hands of the unscrupulous.
    I am confused about one thing: the Leopard retail distribution usually comes on one DVD. The only time people get two disks (AFAIK) is the System Restore disks that come with a computer that ships with Leopard. From the sound of things, yours shipped with Tiger.
    I don't recommend downloading OS X. You never know what you might be getting!

  • How can I reformat my MBP's hard drive without the Install Disk?

    My MacBook Pro got a virus, and I need to reformat my computer without the Install Disk (I don't have it anymore).
    Is it possible to fix it?

    you don't have a virus.
    your best antivirus is already installed in your Macbook.  It's called OS X Lion. (fully updated).
    do not install any memory resident antivirus in your computer.  Especially anything made by Norton or Mackeeper.
    download and install ClamX AV a non memory resident anti virus and scan your macbook once a week.
    since you're running Lion, you can create a Lion Recovery Disk Assitant in a USB Thumb Drive.  Click here. for more info.

  • Won't read Install Disk 2

    Hi, bad day here. Short version: seem to be stuck halfway through an OS reinstall (archive the old sys) and have a bad disk 2.
    Here is the long version: After an afternoon of happily working, my G5 iMac started being weird (powerpoint and other progs wouldn't open).
    I tried to restart but the system didn't get past the first bluescreen (mac logo in background, whirling gear in front). I retried a few times, then tried to safeboot, no luck. I did manage to reboot with the install disk and run the disk utilities. These found no problem with the drive, but there were errors in the permissions. These were corrected. The machine still hung on restart at the same point.
    Following guidance from the support site I decided to go for the re-install with archive of the old system. All was going well for the first disk of two. However, when prompted to insert "Mac OS X Install Disk 2" I do so and it just kicks it oiut and repeats the request.
    Any sage words, or am I doomed to take this to the service techs? (ps: I am English, live in Italy and don't speak very much Italian, so am trying to avoid this option at all costs...)
    thanks so much!
    James

    Welcome to discussions James.
    Try rebooting from the install disk and running Disk
    repair from the utilites on the menu bar. Please
    post back with results,
    Miriam
    Hi Miriam
    thanks for your reply. However, please note from my original message, that i already did this part and still no luck.

  • Satellite P20 - Optical Drive doesnt read the disk properly

    Well until the other day the CD-RW/DVD Drive in my Toshiba P20 laptop was working fine. Now however it isnt. Whenever I insert a disk into the drive the mouse turns into a spinning CD to show that it is reading the disk, however it finds no content on whatever disk I insert and it also says there is no disk inserted.
    What should I do?
    Regards
    Martyn

    Hi Martyn,
    Your optical drive is covered by your notebook warranty as long as you do not change or remove it from the notebook.
    The exact terms of your warranty may vary depending on which country you live in and any 'Sale of Goods' legislation that may be in force.
    Typically the standard Toshiba warranty is a 'Return to Base' agreement under which you are responsible for getting the unit to a Service Agent, and also collecting it when it is repaired. However, you may find that the original supplier (the place from where you purchased it) may also be able to arrange the repair for you).
    If you contact the Service Agent they will usually arrange for your notebook to be collected from you, but you will probably be charged for this.
    Best of luck

  • Combo drive only reads DVDs and burned discs!

    OK, so I had to wipe my harddrive and reinstall (restore) OSX 10.3 Panther.
    After doing that the Combo drive does not mount any "factory" CD's.
    It can mount the CD's I burned before the reinstall. It can mount DVD movies, but all program CD's & DVD's do not mount.
    I have an external firewire DVD burner that mounts all these discs so the discs are not the problem.
    The combo drive can read some CDs and DVDs so the optics are not shot, but the system decides not to mount!

    You may want to try resetting the PMU. I had this exact same problem once where my '12 PowerBook G4 wouldn't recognize my iLife '05 DVD-ROM. Resetting the PMU caused it to be able to mount the DVD-ROM again. Here's a link to the Apple Knowledge Base Article with instructions for how to reset the PMU: http://docs.info.apple.com/article.html?artnum=14449.

  • Don't have Apple original DVD drive. Now install disks won't boot. What????

    The past 3-4 hours, I have tried installing 10.5 (first) 10.4 (as 10.5 failed) from original discs in perfect shape without success.
    After seraching help on the net, it seems as if Apple in its incomprehensive wisom is blocking such attempts if the user has been illoyal enough to purchase and install a non-Apple driver.
    At http://support.apple.com/kb/HT2956 Apple says:
    "Is this this original optical drive? If you have issues, make sure you're using the original Apple optical drive that was included with your computer (CD-ROM, DVD-ROM, DVD-RAM, CD-RW, Combo drive or Super Drive). This is only a concern in three scenarios: if you have replaced your original Apple drive with a non-Apple drive, if you have added a non-Apple drive to the second bay of a Power Mac G4 model with two drive bays, or if you are attempting to install from an external drive."
    No, I bought a Pioneer DVD driver (yes, it reads DL). So does that really mean that I cannot make a new installation? And if so, are there any workarounds?

    Yes, it shows and mounts. What happens is this:
    When trying the "normal" way: inserts the disk, it mounts and opens a window. I click button "install". Computer restarts, starts reading the DVD, but after 10 seconds, it spits it out from the DVD driver and boots from regular system, already installed on hard drive.
    When selecting the installation disc from the Startup Disks in the system preferences: Computer restarts, starts reading the DVD, but after 10 seconds, it spits it out from the DVD driver and boots from regular system, already installed on hard drive.
    When booting with C key down: starts reading the DVD, but after 10 seconds, it spits it out from the DVD driver and boots from regular system, already installed on hard drive.
    When trying Opt key down on boot: starts reading the DVD, but after 10 seconds, it spits it out from the DVD driver and only optional system remaining to boot from is the regular system on the hard drive.

  • Combo Drive Not Reading Install DVD

    I just purchased OS X (10.4) to upgrade from OS X (10.2.x). When I put the install DVD in the combo drive I received a dialog box telling me I’ve inserted a blank DVD and what would I like to do with it. Movie DVDs work fine as well as all music CDs.
    Any thoughts?

    CJH9,
    So much so that Apple offers a "Tiger Media Exchange?" For $10.00 MORE dollars, Apple will exchange the Install DVD for Install CDs.
    This Media Exchange Program on here has always been recommended to people who have "supported" machines with no DVD drive. While I see no reason you couldn't use it for a drive whose DVD booting capability has been compromised.
    However, since I don't work for Apple, I don't hazard to guess Apple's policy on the matter. I might add, Norton Utilities may have ruined your machines ability to boot from all the media it normally could have, because it might have caused damaged to your BootX file on the hard disk which controls its ability to boot from the internal optical drive. I've seen similar problems with booting Jaguar and Panther disks after someone inadvertantly caused their entire hard drive's permissions to become 777 with Batchmod. This naturally gave the wrong permissions to the BootX file and made it impossible to boot off the internal drive. Only booting from an external optical drive let them reinstall the operating system.
    My suggestion is to backup your data (if you can't backup your data because it has become inaccessible use Data Rescue and an external Firewire hard drive to recover information), then repair the directory with Disk Utility, and/or Alsoft Disk Warrior, and make sure the permissions are good by repairing permissions from Applications -> Utilities -> Disk Utility. If that doesn't fix the issue boot off the 10.2 installer CD and erase the internal with a zero format, and then try installing Tiger. You could connect the machine using Target Disk Mode to your other machine to get some of this work done:
    http://www.info.apple.com/kbnum/n58583
    Those are several work arounds this issue with the BootX which it sounds like you have gotten into. Hopefully one of these works for you.

  • How would you re-install lion onto a crashed or new hard drive with no install disk ?

    lets say my hard drive crashed or i bought a new one and wanted to install OS X Lion, due to it being a file you download , would you burn it to a disk or toss it onto a flash drive?

    You could use either. There already has been posted information on the procedure: Burning A Lion Boot Disc.
    Oh, I should add: it would require a Dual-Layer DVD or an 8 GB USB flash drive. You can also clone it to an external or internal hard drive or partition on a hard drive of around 10 GBs.
    Cloning to disk drives should be done using Disk Utility or Carbon Copy Cloner. As of now SuperDuper! is an unknown. Use Disk Utility to burn to a DVD.

  • MBP very slow, freezes constantly. Will not read install disks..

    Hey,
    Running a 2.4 ghz intel core 2 duo macbook pro, it started offjust freezing randomly when doing bigger project and has now escalated to freezing when trying to empty the trash after I uninstalled a program. So, I'm looking to reformat and I still have my dvd's that came with the macbook when I bought it and it's just spitting the discs back out no matter what.
    -I've restarted and held down the "C" key and nothing really different happens save for the disk just ejecting and the start up taking longer as if it's trying to get into the prompt window to let me erase and install.
    - Also checked out disk utility and it doesn't pick up the disk and will not let me format the drive from there.
    - Selected start up disk and it also doesn't see anything except the HDD and the network (I assume it shows these by default)
    So I'm stumped, I need to reformat this to get it running top condition but it doesn't seem to want to happen, any suggestions? I'm outside of warranty so I really hope it's not something that has to be serviced for.
    Message was edited by: Myxitup

    Hello there,
    Sorry about your problem. The first thing you are going to solve is the fact that you MBP is not reading the dvds. Does it read any other disks? Try inserting one and find out if it will spit it out. If it does, there is a chance that your lens is dirty. You will have to find a dvd lens cleaner, use it and clean your lens. Thereafter, you may try inserting the original disks that came with your MBP. There is a chance it will take them in.
    Good luck

  • Omni 220 built in BD-ROM drive only reads cd's will not read dvd's or bd's

    My hands are tied i do not know what to do if i insert any other format except cd's and i click on the bd-rom icon it eject the disk and says inset a disk please. cd's work find

    Hello @Cryofire,
    Thank you for the updated information on your system. Although, you did not provide what operating system you are running I am going to provide you with a solution that will work on Windows 7 as that is the operating system your computer came with.
    First thing we are going to try is to restore your computer back to a point in time where your Optical Drive worked. To do this I would like you to review and follow the steps in the HP Support document: Using Microsoft System Restore (Windows 7), which will walk you through the process.
    ***This will not affect your personal files, but it will affect any installed applications or settings changed between now and the time you choose.
    Now if the restore does not work I would like you to do a backup and recovery as this will eliminate any software issues as it will put your software back to factory.
    To backup your personal information and ensure that it is not lost I would like you to review and follow the steps set out in the HP Support document: Backing Up Your Files (Windows 7), which will ensure your personal files are up to date.
    ***WARNING!! If you want to keep any emails or bookmarks/favorites you will want to back those up as well as I do not believe they are backed up in the HP Backup process.
    Next, I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 7), which will you through recovering your computer back to factory settings.
    *** IMPORTANT - Your personal files such as libraries, personalization settings, user accounts, and desktop themes are permanently removed. As well the computer settings are returned to the defaults (the way it was when it came from the factory). All apps and software that were installed on the computer when it came from the factory are reinstalled, and their settings are reset to the defaults. Additionally, software, apps, programs, and everything that you have installed or saved on the computer are permanently removed.
    If after this you still have the same problem then the issue appears to be a physical issue and I think it would be best if you contact HP Technical Support for repair options.
    I would like to thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Why does my Lexar USB drive ONLY show in Disk Utilities?

    I have read other questions about disk drives NOT showing up on Desktop. I do have external disks checked in preferences AND when I go to save an excel file it shows the drive as an option to save to. I have files on it, WHY CAN I NOT ACCESS IT!?
    Whether it is simple or not, I'm not figuring it out please help!

    Disk Utility can sometimes see external drives that don't register on the Desktop. This can also apply to damaged USB drives.
    Have you tried this? In Disk Utility, click on (highlight)  the Lexmar USB drive listed on the left side, then on the toolbar click the icon, Mount. With a bit of luck this may now show on the Desktop.

Maybe you are looking for